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    Funds Release Letter

    Uploaded by

    Hafeez ullah
    The merchant requests the release of funds withheld from their Amazon seller account after it was deactivated for violating Amazon's drop shipping and seller code of conduct policies. Specifically, the merchant's account shipped orders with packaging indicating a seller other than themselves. The merchant claims they were unaware of these policies. They provide their account performance history and note they have not engaged in deceptive, fraudulent, or illegal activity. The merchant asks Amazon to review the information and release the withheld funds.

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    Funds Release Letter

    Uploaded by

    Hafeez ullah
    393 views3 pages
    The merchant requests the release of funds withheld from their Amazon seller account after it was deactivated for violating Amazon's drop shipping and seller code of conduct policies. Specifically, the merchant's account shipped orders with packaging indicating a seller other than themselves. The merchant claims they were unaware of these policies. They provide their account performance history and note they have not engaged in deceptive, fraudulent, or illegal activity. The merchant asks Amazon to review the information and release the withheld funds.

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    Funds release letter 2

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    Funds release letter

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    The merchant requests the release of funds withheld from their Amazon seller account after it was deactivated for violating Amazon's drop shipping and seller code of conduct policies. Specifically, the merchant's account shipped orders with packaging indicating a seller other than themselves. The merchant claims they were unaware of these policies. They provide their account performance history and note they have not engaged in deceptive, fraudulent, or illegal activity. The merchant asks Amazon to review the information and release the withheld funds.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    393 views3 pages

    Funds Release Letter

    Uploaded by

    Hafeez ullah
    The merchant requests the release of funds withheld from their Amazon seller account after it was deactivated for violating Amazon's drop shipping and seller code of conduct policies. Specifically, the merchant's account shipped orders with packaging indicating a seller other than themselves. The merchant claims they were unaware of these policies. They provide their account performance history and note they have not engaged in deceptive, fraudulent, or illegal activity. The merchant asks Amazon to review the information and release the withheld funds.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    The seller's account was deactivated for violating Amazon's drop shipping and seller code of conduct policies by having another retailer ship products directly to customers without identifying the seller. The seller is requesting the release of withheld funds.

    The seller's account was deactivated for violating Amazon's drop shipping policy by purchasing products from another online retailer and having that retailer ship directly to customers without identifying the seller, and for violating the seller code of conduct.

    The seller violated Amazon's drop shipping policy and seller code of conduct by purchasing products from another online retailer and having that retailer ship directly to customers without identifying the seller on packaging or invoices. The seller also did not provide accurate information to Amazon and customers.

    Dear Merchant Credit Team,

    I am a principal of the store (NUR TRADE) and I am writing this letter to release the funds withheld on
    my Amazon.com seller account.

    -- Explanation of the circumstances regarding your account violations:

    On June 24, 2022, I received an email from Amazon Seller Performance Team that our Amazon seller
    account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement.

    I have mentioned below the email I received from the seller performance team;

    Hello,

    Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business
    Solutions Agreement.

    Why did this happen?

    We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct
    https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping
    policy https://sellercentral.amazon.com/gp/help/G201808410.

    I would like to inform you that lack of awareness of the Amazon’s Drop Shipping Policy and Seller Code
    of Conduct.

    Seller code of conduct: https://sellercentral.amazon.com/help/hub/reference/G1801

    Drop Shipping Policy: https://sellercentral.amazon.com/help/hub/reference/G201808410

    Drop Shipping Policy: Purchasing products from another online retailer and having that retailer ship
    directly to customers, if the shipment does not identify you as the seller of record or if anyone other
    than you (including the other online retailer) appears on packing slips, invoices, or external packaging, it
    is strictly prohibited without exception; or

    Shipping orders with packing slips, invoices, external packaging, or other information indicating a seller
    name or contact information other than your own is also strictly prohibited.

    Seller code of conduct:

    Provide accurate information to Amazon and our customers at all times

    Act fairly and not misuse Amazon’s features or services

    Not attempt to damage or abuse another Seller, their listings or ratings

    Not attempt to influence customers’ ratings, feedback, and reviews

    Not send unsolicited or inappropriate communications

    Not contact customers except through Buyer-Seller Messaging


    Not attempt to circumvent the Amazon sales process

    Not operate more than one selling account on Amazon without a legitimate business need

    Not engage in conduct that violates price fixing laws

    I was not aware of these policies and therefore I have violated these policies unknowingly.

    I would like to request for the funds withheld on Amazon.com.

    It has been more than 90 days since the account has been deactivated and therefore I would like to
    request for the funds.

    Performance Over Time:

    april 20, 2022 – October 22, 2022:

    Total orders: 993

    Pre-fulfillment Cancellations: N/A

    Late Shipments: N/A

    Order Defect Rate: N/A

    Account Policy Compliance:

    Suspected Intellectual Property Violations: 0

    Received Intellectual Property Complaints: 0

    Product Authenticity Customer Complaints: 0

    Product Condition Customer Complaints: 0

    Food and Product Safety Issues: 0

    Listing Policy Violations: 0

    Restricted Product Policy Violations: 0

    Customer Product Reviews Policy Violations: 0

    Other Policy Violations: 0

    I would like to inform you that this seller account has never engaged in deceptive, fraudulent, or illegal
    activity; or have abused your systems or repeatedly violated your Policies that protect your customers
    and selling partners.
    Please review all the information carefully and release the withheld funds on Amazon.com.

    If you need any further information in this matter, please let me know.

    Sincerely,

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