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    Concept Map On Quality

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    Bea Bianca Dela Cruz
    The document discusses the key elements of quality including quality planning, assurance, control, and improvement. It outlines the importance of quality in satisfying customers, retaining loyalty, and promoting profitability. The principles of quality focus on customer focus, leadership, engagement, and continual improvement. Quality can be viewed from the perspective of customers, processes, products, and costs. The document also covers types of quality, characteristics, levels, definitions, and the history of quality management.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Concept Map On Quality

    Uploaded by

    Bea Bianca Dela Cruz
    44 views4 pages
    The document discusses the key elements of quality including quality planning, assurance, control, and improvement. It outlines the importance of quality in satisfying customers, retaining loyalty, and promoting profitability. The principles of quality focus on customer focus, leadership, engagement, and continual improvement. Quality can be viewed from the perspective of customers, processes, products, and costs. The document also covers types of quality, characteristics, levels, definitions, and the history of quality management.

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    CONCEPT MAP ON QUALITY

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    The document discusses the key elements of quality including quality planning, assurance, control, and improvement. It outlines the importance of quality in satisfying customers, retaining loyalty, and promoting profitability. The principles of quality focus on customer focus, leadership, engagement, and continual improvement. Quality can be viewed from the perspective of customers, processes, products, and costs. The document also covers types of quality, characteristics, levels, definitions, and the history of quality management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views4 pages

    Concept Map On Quality

    Uploaded by

    Bea Bianca Dela Cruz
    The document discusses the key elements of quality including quality planning, assurance, control, and improvement. It outlines the importance of quality in satisfying customers, retaining loyalty, and promoting profitability. The principles of quality focus on customer focus, leadership, engagement, and continual improvement. Quality can be viewed from the perspective of customers, processes, products, and costs. The document also covers types of quality, characteristics, levels, definitions, and the history of quality management.

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    You are on page 1of 4

    QUALITY

    1. ELEMENTS

    1.1. QUALITY PLANNING’

    1.1.1. DEVELOPMENT OF PRODUCTS, SYSTEMS AND


    PROCESSES

    1.1.2. DETERMINING THE CUSTOMERS, THEIR NEEDS AND


    TOOLS NEEDED TO MEET THEIR NEEDS.

    1.2. QUALITY ASSURANCE

    1.2.1. ENOUGH CONFIDENCE ON REQUIREMENTS AND GOALS


    NEEDED TO FULFILL

    1.3. QUALITY CONTROL

    1.3.1. FULFILLING QUALITY REQUIREMENTS AND REVIEWING ALL


    FACTORS

    1.3.2. ASSURED THAT THE GOALS AND SERVICE PRODUCT


    MEETS ORGANIZATIONAL GOALS.

    1.4. QUALITY IMPROVEMENT

    1.4.1. MECHANISMS FOR THE EVALUATION AND IMPROVEMENT OF


    PROCESSES.

    2. IMPORTANCE

    2.1. TO SATISFY CUSTOMERS

    2.2. RETAINING THE LOYALTY

    2.3. LONG-TERM REVENUE AND PROFITABILITY

    2.4. ENABLES TO CHARGE AND MAINTAIN HIGHER PRICES

    2.5. PROMOTES STANDARD OF EVERYTHING

    3. PRINCIPLES

    3.1. CUSTOMER FOCUS

    3.2. LEADERSHIP

    3.3. ENGAGEMENT OF PEOPLE

    3.4. PROCESS APPROACHI

    3.5. IMPROVEMENTE
    3.6. EVIDENCE-BASED DECISION MAKING

    3.7. STRIVE TO EXCEED EXPECTATIONS

    3.8. PROVIDE HIGH STANDARDS

    4. DIFFERENT POV

    4.1. CUSTOMERS

    4.1.1. FITNESS FOR USE

    • MEETING CUSTOMERS SATISFACTION

    4.2. PROCESS

    4.2.1. CONFORMANCE WITH PROCESS DESIGN, STANDARDS AND


    SPECIFICATION

    4.3. PRODUCT
    4.3.1. DEGREE OF EXCELLENCE AT AN AFFORDABLE PRICE

    4.4. COSTS

    4.4.1. COMBINATION OF COSTS AND FEATURES

    5. GROUP MEMBERS:

    5.1. RIANNE DE JESUS

    5.2. JOHN DASIGAN

    5.3. BEA BIANCA DELA CRUZ

    6. TYPES

    6.1. PRODUCT QUALITY

    6.2. SERVICE QUALITY

    6.3. EXPERIENCE QUALITY

    6.4. IT QUALITY

    6.5. DATA QUALITY

    6.6. INFORMATION QUALITY

    6.7. QUALITY OF LIFE

    7. CHARACTERISTICS

    7.1. DURABILITY
    7.2. PERFORMANCE

    7.3. FUNCTIONALITY

    7.4. USABILITY

    7.5. ERROR-FREE OUTPUT


    7.6. RELIABILITY

    7.7. CONFORMANCE

    7.8. SAFETY

    7.9. FINENESS

    8. LEVELS

    8.1. ACCEPTABLE

    8.1.1. HIT THE BARE MINIMUM OF EXPECTATION LEVELS

    8.2. APPROPRIATE

    8.2.1. IT’S WHAT THE CUSTOMER ASKED

    • “YOU GET WHAT YOU WANT”

    8.3. ASPIRATIONAL

    8.3.1. ABOVE AND BEYOND THE CUSTOMERS’ EXPECTATIONS

    9. DEFINITION

    9.1. NON-INFERIORITY AND SUPERIORITY OF SOMETHING

    9.2. THE VALUE OF SOMETHING

    9.3. FITNESS FOR PURPOSE

    9.4. CONFORMANCE TO CUSTOMER’S NEEDS

    10. HISTORY

    10.1. IT STARTED IN 1920’s

    10.2. DR. JOSEPH M. JURAN, “THE FATHER OF QUALITY


    MANAGEMENT TECHNIQUES”
    10.3. WALTER A. SHEMART, “THE FATHER OF STATISTICAL QUALITY
    CONTROL”
    10.4. INDUSTRIAL REVOLUTION: QUALITY ASSURANCE WAS
    INFORMAL

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