12 Shs DIASS Week 6

SENIOR HIGH SCHOOL
Grade 12
Disciplines and Ideas in Applied Social Sciences
DIVISION ARALING PANLIPUNAN TOOLS

(DAPAT)
First Quarter- Lesson 6
Clientele, Work Services, Processes

and Methods in Social Work
Grade 12-Disciplines and Ideas in Applied Social Science

Describe the Clientele of Social Work (HUMSS_DIASS 12-Ig-24)
Grade 12-Disciplines and Ideas in Applied Social Science i
Distinguish the needs of Individuals, groups organization and communities (HUMSS_DIASS 12-Ig-25)
Illustrate the different processes, method involving social work (HUMSS_DIASS 12-Ig-27)
Social Sciences–Grade 12
Division Araling Panlipunan Tools (DAPAT)
Disciplines and Ideas in Applied Social Sciences
First Edition, 2020
Published in the Philippines

by the Department of Education
Schools Division of Iloilo
Luna St., La Paz, Iloilo City
Section 176 of Republic Act 8293 states that: The Government of the
Philippines may not have any copyright in any work. However, the permission of the
government agency or office that prepared the work is required. Among the things that
can be done by the said agency or office is to set the corresponding fee.
The Division Araling Panlipunan Tools (DAPAT) or any part of it is published

for use by schools of the Department of Education especially the Schools Division of
Iloilo.
No part of this material may be reproduced or printed in any way without the
permission of the Department of Education, Schools Division of Iloilo. Its sale is strictly
prohibited.
Development Team of Division Araling Panlipunan Tools (DAPAT)
Writer: Bles Sell Parcia

Raki Abriel Peñol
Illustrators: Armand Glenn S. Lapor

Patrick T. Lomigo
Cheelyn S. Tabares
Layout Artists: Queenie Bem D. Lacurom

Armand Glenn S. Lapor
Lurry Clare S. Trogo
Cary M. Dolendo
Division Quality Assurance Team:

Lilibeth E. Larupay
Liza A. Balogo
Armand Glenn S. Lapor
Andie P. Padernilla
Management Team: Dr. Roel F. Bermejo Dr. Nordy D. Siason, Jr.

Dr. Lilibeth T. Estoque Dr. Azucena T. Falales
Ruben S. Libutaque Lilibeth E. Larupay
Liza A. Balogo
Grade 12-Disciplines and Ideas in Applied Social Science ii

Foreword
Welcome to Senior High School Social Sciences, Grade 12.
The Division Araling Panlipunan Tools (DAPAT) was co-authored,
designed, developed and reviewed by educators from the Department of Education,
Schools Division of Iloilo. This is done to the teachers who will be teaching the subject
to help the student achieve the standards set by the K to 12 Curriculum.
The purpose of the Division Araling Panlipunan Tools (DAPAT) is to guide

students in independent learning activities according to their ability, speed and time. It
also aims to help the students to develop and achieve lifelong skills with consideration
to their needs and circumstances.
For the learning facilitator:
The Division Araling Panlipunan Tools (DAPAT) was created to meet the
current needs of students in the country. To effectively assist the teachers, make sure
it is clear to the students how to study or answer the activities in this material.
For the students:
The Division Araling Panlipunan Tools (DAPAT) was created in response to

your need. Its main purpose is to help you with your studies while you are not in the
classroom. In this way you will have the freedom to study the entertaining activities
contained in this material. Read and understand the instructions.
Grade 12-Disciplines and Ideas in Applied Social Science iii

The following are important notes in using this module:
1. Use the module with caution. Do not mark any part of the module with any
marks or letters. Use a separate sheet of paper to answer the exercises.
2. Don't forget to answer the Test before moving on to the other activities in the
module.
3. Read the instructions carefully before doing each exercise.
4. Observe honesty and integrity in carrying out tasks and in correcting answers.
5. Finish the current task before going to another exercise.
6. Please return this module to your teacher or facilitator when you have
completed all the exercises.
If you find difficulty in answering the tasks in this module, do not hesitate to
consult your teacher or facilitator. You can also ask for help from mother or father, or
your elder sibling or any of your housemates who are older than you. Always instill in
your mind that you are not alone.
We hope that through this module, you will experience meaningful learning and
gain deeper understanding of relevant competencies. You can do it!
INTRODUCTION
The primary concern of the social work profession is to address the basic needs
of the people and enhance their well-being. Social workers promote social justice,
fairness, and social change with and on behalf of clients.
Client refers to any person or body that is the recipient of, or has contracted to
receive, social work or social service work services, including an individual, couple,
group, family, organization, government agency or community. These can be direct or
indirect social work services.
This module will provide the different types of clients, their needs the different
processes and method involving social work.
Grade 12-Disciplines and Ideas in Applied Social Science 1

YOUR TARGET
At the end of the lesson, the students will be able to;
• describe the Clientele of Social Work

(HUMSS_DIASS 12-Ig-24);
• distinguish the needs of Individuals, groups organization and communities
(HUMSS_DIASS 12-Ig-25); and
• illustrate the different processes, method involving social work
(HUMSS_DIASS 12-Ig-27).
CHECK YOUR KNOWLEDGE
Task 1: Check In!

Directions: Read each question carefully and select the letter of the correct answer.
Write your answer on your answer sheet.
1. The following are techniques of social case work, except__________.

a. counseling b. observation c. interviewing d. experimenting
2. Mode of adaptation that means a physical or verbal projection of angry feelings
when encountering difficult circumstances, frustrations or disappointment.
a. flight b. fight c. pairing d. fright
3. Mode of adaptation that manifested when the person physically moves away from
the problem resorting to drug, alcohol or substance use that will make one forget
the current stressful situation.
a. fight b. flight c. pairing d. fright
4. A type of client that refers to as “walk-in clients”
a. voluntary b. involuntary c. referred clients d. guest
5. A type of client that may NOT even consider asking for help because they think
they are doing fine and will survive somehow or unaware that there are agencies
that can provide help and assistance to them.
a. voluntary b. involuntary c. referred clients d. guest
6. This involves collection of necessary information, analysis and interpretation to
reach an understanding of the client, the problem and the social context in which it
exists.
a. Assessment b. Planning c. Intervention d. Evaluation.
7. Steps in social work process that consist of actions or steps to be done in order to
reach the goals.
a. Assessment b. Planning c. Intervention d. Evaluation
8. This concerned with the action that would solve the client’s problem.
9. It is the continuous process of gathering information which can be utilized in the
on-going reassessment of the objectives, intervention plans and even the problem
definition.
10. Which of the following are examples of methods in the social work?
a. Assessment, planning, intervention, evaluation, termination
b. Interview, Communication, Records, Program Activities
c. Casework, Social group, Community organization, Social work research
d. Study, diagnosis, treatment
Social Work Services,

Processes and Methods
LEARN THIS
Task 2: Social Duties

Directions: Choose one from among the common social problems experienced by
many adolescents today. Imagine yourself as a social worker, plan on
how you will handle your expected clients. Write your answer on your
answer sheet.
• Internet/Online Addiction
• Abuse Pornography
• Teenage Pregnancy
• Cyberbullying
• Drug/Alcohol

DISCOVER
Task 3: Picturenalysis
Directions: Analyze the pictures provided below. Answer the guide questions in a
separate sheet of paper.
Guide Questions:
1. Who are the groups of people that are represented in the picture?
2. What problems or issues do they usually encounter?
3. As a social worker, how will you provide help for them?
REMEMBER
To strengthen your ideas about the topic, read the following learning points and
prepare for the different activities that will test your knowledge and skills as you go
through the lesson.
Characteristic of Clientele and Audience of Social Work

All people with various social concerns share characteristics and qualities of
the clientele and audience of social work; individuals, families, groups and
communities needing assistance in realizing change of behavior or attitude and
experiencing different personal and social problems like grief and loss, different kinds
of violence, abuse, terminal illness and etc. The type of information that is effective
and suitable will be influenced by the characteristics of the target audience, including

their gender, ethnicity, culture, age, disability, sexuality, lifestyle, communication
needs, location, health literacy, socio-economic status, beliefs, preferences, health
condition, and coping strategies. There is a need to consider the characteristics of the
audience, such as disability, language spoken and health literacy, and the impact of
this on how it is most effective to communicate with them.
Needs of Various type of Clientele and Audiences of Social Work Social

workers are dominant members of society who work passionately to relieve suffering
and better the lives of all people in need. They engage themselves in different clients
with different behaviors and characters who are seeking for help and assistance.
These helps and assistance vary for each type of clientele and audience of social
work. In the school context for example, guidance counselors provide the need for
personal guidance among the students by helping them find better and more
appropriate career choices that is suitable for them. In terms of family on the other
hand, social worker professionals provide the need for conflict resolution skills to
couples and children to deal with problems and issues that threaten their unity. Their
goals are to reconcile couples or the family members, and to help them realize the
importance of marriage, parenting, and the family as a whole. They work closely with
their clients to help them get through with difficult challenges in life whether it’s
addiction, abuse, disability, poverty, discrimination and the like. They help them
discover new and innovative ways to resolve or cope up with those personal and social
problems thereby giving them the knowledge, skills and empowerment they need in
order to improve their lives.
The Individual as Client of Social Work

Social workers play a critical role in stabilizing the lives of individuals and
families through a variety of intervention. They are oriented also toward the prevention,
improvement or resolution of health, social, and environmental issues that affect
individuals. Social work services promote the health and well-being of individuals by
helping them to become more self-sufficient and competent members of the society.
Problems like loss of job, divorce, alcoholism, illness, and violence may result to
depression which in turn may lead to death if not given appropriate action. That is why
social work services are very important in coping up with the challenges in every stage
of our lives.
In order to give assistance to the person, the worker must assess his problem
and the ways on how to offer solution to the problem.
A social casework is more of a client or person centered that finding solution
to the problem is based on the person’s adaptability to cope with the said difficulty.
Thus, it is imperative to know that the person’s present behavior is a manifestation of
his current condition that cause him stress.

Individual’s Mode of Adaptation Example
physical or verbal projection of anger A person under stress
every time an individual encounter’s a would end up shouting or a
Fight
difficult situation, anxiety, depression or child would cry because of
disappointment jealousy.
A person physically moves away from A wife leaves her family to
the problem by resorting to drugs, work abroad to avoid
Flight
alcohol or would resort to actions that raising her rebellious child.
would make him forget his problem.
entering into a relationship with a A widowed mother has
stronger person or a person who has agreed to remarry to a man
Pairing
the capacity to provide help over his who can provide for the
problem. needs of her children.
Typology of Clients
They are referred as walk in clients. They voluntarily seek the
Voluntary assistance of a social worker for problems or difficulty they
cannot resolve on their own.
They are referred to as reach out clients who feel that they can
somehow survive on their own or they are unaware of the
Involuntary
existence of the agencies that can provide them with
assistance.
Other clients They are called referred clients. They are presented to the
being assisted worker by other persons who are concerned with their
by another situation.
person
The Group and Organization as Client of Social Work

Groups are essential part of social life. The inevitability of being with them
makes it one of the most important factors in our society. It exists in communities,
organizations, students in schools, teachers in school, and departments in workplaces.
They can be highly rewarding to their members and to society as a whole, but there
are also significant problems and issues that must be resolved in order to have a
successful organization. The needs can range from desire to reduce conflict or
manage it, become more productive as a team or work better together. Social work
practice with groups builds on the important impact of groups on individuals and
utilizes group processes to accomplish individual and group goals.
The Community as Client of Social Work

Social workers help communities to function effectively. They conduct
assessment on a larger scale and design programs and specific intervention
techniques. Such programs include organizational and community practice or

community empowerment and program development. Once established, a strong
community generates a participatory energy that makes members feel integrated and
empowered. This sense of community brings out the best in people and inspires them
to do more for themselves and those around them.
Social Work Processes

The social work process comprises a sequence of actions or tasks that draw
on all of the components of practice. Although its process is presented sequentially, it
rarely follows a clear linear route and is more often a fluid, circular cycle whereby
workers move from assessment through to implementation and evaluation and back
to assessment again. Despite this fluidity, some parts of the process, such as
assessment, have clearly defined procedures guided by local or national policy. Some
tasks may be fairly short and discrete, but many are longer term and more complex,
such as assessments. You will also find that tasks often overlap and are revisited over
a period of involvement with a service user. The tasks or stages of the social work
process are shown in Figure below.
Deciding on
Assessment
Outcomes
Inter-professional
working
Evaluation Planning
Intervention
Identifies the strength and resources available to meet the needs of

Assessment the community. It provides a framework for developing and
identifying services and solutions to the issues that must be taken.
Deciding Outcomes must be based on the objectives. It must be aligned with
on the needs of the clients. It is a good idea if we define the intended
Outcomes learning outcomes clearly in advance and with others.
In this stage, the social worker begins working with the client,
developing a plan with the client in order to accomplish goals that
Planning
work to resolve the targeted issues. Specific actions and objectives
are created in order for the goals to become more attainable.
When the contract is executed, and each side does their part in
Intervention ensuring the contract gets met. The contract can be revised if both
parties agree to a revision. The social worker is generally

responsible for monitoring progress and attaining information so
services can be rendered to the client.
It can take the forms of a questionnaire, a one on one meeting
where the social worker receives feedback from the client about the
Evaluation
process, a goal attainment scale which the client fills out, and many
other ways.
Developing an understanding and awareness of the social work process is one

of the prerequisites for becoming a ‘reflective’ practitioner. Reflection refers to the
ability to work in a thoughtful and systematic way. Practitioners need to be aware (and
inform service users) of why they are engaged in particular tasks and to be able to
justify their methods of working. Interventions should be meaningful and fit within an
overall plan or strategy. Awareness of the different stages of the social work process
can assist social workers to prepare for, carry out and evaluate their interventions in
order to both be accountable for, and reflect upon, their actions.
Methods of Social Work

Traditional Method
It consists of various activities including the giving of material
assistance, referral to another community facilities, rendering
emotional and psychological support, making suggestions,
Social Casework
advising and working out with their consideration and better
understanding of the casual connection between their present
attitudes and mode of adjustment with the past experiences.
Process or method where group life is affected by a worker
who consciously guides the interaction process towards
Social Group
accomplishment of goals which were conceived in a
democratic frame of reference
A process by which a community identify its needs, finds the
Community internal and external resources, takes actions, and extends
Organization and develops cooperative and collaborative attitude and
practice in the community.
Secondary Social Work Methods
The method involves lobbying for the passage of legislation
Social Action/
or the implementation of an effective and efficient social
Social Reform
services.
The method that would implement research in promoting a
Social Research more reliable and objective fact on certain issues before
planning a social legislation.

YOUR LEARNINGS
Task 5: Case Study

Directions: Read the case studies. As you go through each, take a few moments to
list and think about what you see as the problems, issues and challenges
emerging. Answer the questions given. Write your answer on a separate
sheet of paper.
Case Study No. 1

Having been suspended from school at 15 years of age, Caloy did not
return to education and has been unemployed since 'officially' leaving school.
Recently Caloy has become bored and has started hanging around with a group
of older youths who are involved in offending and who drink every day. Caloy's
parents have become increasingly concerned about him and are now at their
wits' end because Caloy has been charged with shoplifting, breach of the peace
and possession of marijuana.
Questions:
1. What are the issues for Caloy?
__________________________________________________________
__________________________________________________________
__________________________________________________________
2. What can be done here?

__________________________________________________________
__________________________________________________________
__________________________________________________________
3. Who can help?

__________________________________________________________
__________________________________________________________
__________________________________________________________

Case Study No. 2
Lurry is in her mid-fifties and is divorced with a grown-up family. Much to

her delight, they are now providing her with much-longed-for grandchildren.
While she has friends and some family roundabout with whom she has regular
contact, Lurry lives on her own. Her interests include gardening, theatre,
literature - both reading and writing herself - as well as her pets and her faith.
Lurry has a diagnosis of paranoid schizophrenia and has spent a lot of time in
the Hospital over the years due to prolonged periods of poor mental health. She
had to give up work several years ago because of this. Lurry has been receiving
daily support for about three years. This support includes assisting Lurry with
practical tasks; offering emotional support; and helping her to find ways to
manage her mental health and general well-being. One of the things Lurry
receives support with is doing her weekly shopping. Crowded places heighten
her paranoia, making her think that people are talking about her. You arrive at
the house expecting Lurry to be ready to go, but instead she is pacing up and
down, looking really distressed. When you ask what is wrong, she tells you
there's no point in going shopping. When you ask why not, she tells you she
won't need it, as the voices are reminding her what a bad person she is and
that she doesn't deserve to live any more. You then notice that she has emptied
all her medication into a pile on the coffee table. You know that Lurry has
obeyed her voices in the past, taking potentially fatal overdoses. When well,
Lurry has very trusting relationships with all those involved in her support,
especially you, but she finds it difficult to trust anyone when she is unwell. She
has resolved not to go to hospital ever again.
Questions:
1. What is the first thing you are going to do or say?
__________________________________________________________
__________________________________________________________
__________________________________________________________
2. How do you ensure that Lurry is kept safe and still respect her wishes and
feelings? Do you have any right to intervene?
__________________________________________________________
__________________________________________________________
__________________________________________________________
3. Where/from whom could you seek help?

__________________________________________________________
__________________________________________________________
__________________________________________________________

THINK AND REFLECT
Task 6: Reflection Time

Directions: Complete the sentences below. Write your answer on a separate sheet
of paper.
I learned that…
I realized that…
If given a chance, I will…
TEST YOUR KNOWLEDGE
Let us see how far you have gone in this lesson. Please take the assessment
activity below to test your knowledge.
Task 7: Test Me!

Directions. Write True if the statement is correct and False if the statement is
wrong. Write your answer on your answers sheet.
1. The following are examples of tools in social work are the Assessment, planning,
intervention, evaluation, termination.
2. Voluntary clients also refer to “walk-in clients”.
3. Assessment consists of actions or steps to be done in order to reach the goals.
4. Intervention refers to the action that would solve the client’s problem.
5. Interview, communication, records and program activities are example of process
in social work.
6. Traditional casework, social group, community organization, social work research
are examples of methods in social work.

7. Reach-out clients refers to type of client that may NOT even consider asking for
help because they think they are doing fine and will survive somehow or unaware
that there are agencies that can provide help and assistance to them.
8. Intervention refers to the continuous process of gathering information which can be
utilized in the on-going reassessment of the objectives, intervention plans and even
the problem definition.
9. Fight is a mode of adaptation that means a physical or verbal projection of angry
feelings when encountering difficult circumstances, frustrations or disappointment.
10. Evaluation involves collection of necessary information, analysis and interpretation
to reach an understanding of the client, the problem and the social context in which
it exists.
References
1. https://socialworkeducationbd.blogspot.com/2017/08/methods-of-socialwork.html
2. https://www.open.edu/openlearn/health-sports-psychology/social-care-
socialwork/introduction-social-work/content-section-1.3
3. https://www.britannica.com/topic/social-service
4. https://sites.google.com/site/robertsseniorpresentation/social-work-practiceengage-
assess-intervene-evaluate
5. http://www.socialwork.ed.ac.uk/study/undergraduate/case_studies
6. https://www.youtube.com/watch?v=EuQrpUtiFPc
https://www.philstar.com/headlines/2018/07/19/1834854/marawi-residentsfeel-
worse-siege-sws
7. https://www.youtube.com/watch?v=UPUFfaxVf38
Answer Key
Task 1: Check In!
1. A
2. B
3. B
4. A
5. B
6. A
7. B
8. C
9. D
10. C

TASK 2: Social Duties
Answers may Vary
Task 3: Picturenalysis
Answers may Vary
Task 5: Case Study

Answers may Vary
Task 6: Reflection Time

Answers may Vary
Task 7: Test Me!

1. False
2. True
3. False
4. True
5. False
6. True
7. True
8. False
9. True
10. False
RUBRICS FOR SCORING THE ESSAY

CRITERIA DESCRIPTION POINTS POINTS OBTAINED
Ideas are very practical which can 5
Practicality be really applied in real life
situation.
The ideas are relevant and clearly 5
Relevance
stated.
Shows a deep understanding & 5
Discussion mastery of the topic. Points are
well developed.
TOTAL SCORE 15


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SENIOR HIGH SCHOOL

Disciplines and Ideas in Applied Social Sciences

DIVISION ARALING PANLIPUNAN TOOLS

Clientele, Work Services, Processes

Grade 12-Disciplines and Ideas in Applied Social Science

Published in the Philippines

The Division Araling Panlipunan Tools (DAPAT) or any part of it is published

Development Team of Division Araling Panlipunan Tools (DAPAT)

Writer: Bles Sell Parcia

Illustrators: Armand Glenn S. Lapor

Layout Artists: Queenie Bem D. Lacurom

Division Quality Assurance Team:

Management Team: Dr. Roel F. Bermejo Dr. Nordy D. Siason, Jr.

Grade 12-Disciplines and Ideas in Applied Social Science ii

The purpose of the Division Araling Panlipunan Tools (DAPAT) is to guide

For the learning facilitator:

For the students:

The Division Araling Panlipunan Tools (DAPAT) was created in response to

Grade 12-Disciplines and Ideas in Applied Social Science iii

Grade 12-Disciplines and Ideas in Applied Social Science 1

At the end of the lesson, the students will be able to;

• describe the Clientele of Social Work

CHECK YOUR KNOWLEDGE

Task 1: Check In!

1. The following are techniques of social case work, except__________.

Social Work Services,

Task 2: Social Duties

Grade 12-Disciplines and Ideas in Applied Social Science 3

Characteristic of Clientele and Audience of Social Work

Grade 12-Disciplines and Ideas in Applied Social Science 4

Needs of Various type of Clientele and Audiences of Social Work Social

The Individual as Client of Social Work

Grade 12-Disciplines and Ideas in Applied Social Science 5

The Group and Organization as Client of Social Work

The Community as Client of Social Work

Grade 12-Disciplines and Ideas in Applied Social Science 6

Social Work Processes

Identifies the strength and resources available to meet the needs of

Grade 12-Disciplines and Ideas in Applied Social Science 7

Developing an understanding and awareness of the social work process is one

Methods of Social Work

Grade 12-Disciplines and Ideas in Applied Social Science 8

Task 5: Case Study

Case Study No. 1

1. What are the issues for Caloy?

2. What can be done here?

3. Who can help?

Grade 12-Disciplines and Ideas in Applied Social Science 9

Lurry is in her mid-fifties and is divorced with a grown-up family. Much to

3. Where/from whom could you seek help?

Grade 12-Disciplines and Ideas in Applied Social Science 10

Task 6: Reflection Time

If given a chance, I will…

TEST YOUR KNOWLEDGE

Task 7: Test Me!

Grade 12-Disciplines and Ideas in Applied Social Science 11

Grade 12-Disciplines and Ideas in Applied Social Science 12

Task 5: Case Study

Task 6: Reflection Time