List of Service Requests, Definitions, and Requirements

Requirements
Type of Service
Definition (All must be endorsed and validated by the Region
Request
and the Division)

RF01 A process of combining two • RF01 in Excel format

LRN Merging or more learners data with • Scanned RF01 with signature of School Head
conflicting information • Additional (if needed): Photocopy of Birth Certificate,
pertaining to a specific Form 137/School Form 10, and Form 138/School Form 9
learner through his/her
official documents submitted
to the school.

RF02 A process of re-activating • RF02 in Excel format

LRN Reactivation LRN that was previously • Scanned RF02 with signature of School Head
disapproved by the Division • Additional (if needed): Photocopy of Birth Certificate,
Planning Officer. Form 137/School Form 10, and Form 138/School Form 9

RF03 A process of resolving • RF03 in Excel format

Enrollment with encountered errors on the • Scanned copy of RF03 with School Head’s signature
Data Issues enrollment data. • Additional (if needed): Photocopy of Birth Certificate,
Form 137/School Form 10, and Form 138/School Form
9S
• Screenshots of the error (1a, 1b, 2, 7)

RF04 A process of rectifying data of • RF04 in Excel format

Unmerging of LRN two different learners. • Scanned RF04 with signature of School Head
• Additional (if needed): Photocopy of Birth Certificate, Form
137/School Form 10, and Form 138/School Form 9

*Approval of the Process Owner is within the ticketing system.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658
 List of Service Requests, Definitions, and Requirements

Requirements
Type of Service
Definition (All must be endorsed and validated by the Region
Request
and the Division)

RF05 A process of updating user • RF05 in Excel format

User Account accounts and re-opening and • Scanned RF05 with signature of School Head
Management and closing of schools. • Scanned copy of the following:
School Concerns a. For closing/re-opening of school: attach the
endorsement letter from Division Planning Officer
b. For re-opening of school: attach the Permit to Operate
• Screenshot if system error
• Additional: Approval of Process Owner*

RF06 A process combining two or • RF06 in Excel format

Merging of School ID more school IDs including other • Scanned copy of RF06 with signature of School Head
historical records. • Scanned copy of the following:
a. For private school: attach a valid permit
b. For public school: attach the endorsement letter from
Division Office

RF07 A process of re-opening the • RF07 in Excel format

Re-opening of School enrollment for EOSY updating • Scanned copy of RF07 with signature of School Head
Enrollment and EOSY and school finalization. • Signed Justification letter from the School Head
Finalization • List of learners to be enrolled and/or update EOSY
• Additional: Approval of Process Owner*

*Approval of the Process Owner is within the ticketing system.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658
 List of Service Requests, Definitions, and Requirements

Requirements
Type of Service
Definition (All must be endorsed and validated by the
Request
Region and the Division)

RF08 A process of resolving the issues • RF08 in Excel format

Transfer-related encountered by the learners in relation to • Scanned copy of RF08 with signature of School
issues his/her transfer. Head
• Additional (if needed): Photocopy Birth Cert, Form
137/School Form 10, and Form 138/School Form 9

RF09 A process of removing ineligible learners • RF09 in Excel format

Un-enrollment of from the master list. • Scanned copy of RF09 with signature of School
Learner Head
• Additional (if needed): Photocopy Birth Cert, Form
137/School Form 10, and Form 138/School Form 9
• Additional: Approval of Process Owner*

Incident Report A process of resolving issues that do not • Incident Report in Excel format
fall into any Request Forms. • Scanned copy of Incident Report with School Head
signature
• Additional (if needed): Photocopy Birth Cert, Form
137/School Form 10, and Form 138/School Form 9
• Screenshot if system error
• Additional: Approval of Process Owner*

*Approval of the Process Owner is within the ticketing system.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658