Advisory

Learner Information System

Please be informed that the LIS Ticketing System is now operational.

Effective September 19, 2022, the revised 2022 Request Forms (RF) for LIS and EBEIS
issues shall be adopted for submitting issues and concerns that require resolution by
the Central Office LIS/EBEIS Helpdesk.

School LIS Coordinators are required to use the revised RFs when reporting issues or
requesting updates of school and learner records. They shall fill out the RFs, attach
required documents, and submit those to their respective Division Planning Officers.

Be reminded that Helpdesk will NOT accept any RFs coming directly from school
personnel. Requests using previous versions of RFs, improperly accomplished RFs, or
RFs with incorrect attachments will NOT be processed and are returned to the sender.

The new RFs can be downloaded under the LIS Support Page.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658
 List of Service Requests, Definitions, and Requirements

Requirements
Type of Service
Definition (All must be endorsed and validated by the Region
Request
and the Division)

RF01 A process of combining two • RF01 in Excel format

LRN Merging or more learners data with • Scanned RF01 with signature of School Head
conflicting information • Additional (if needed): Photocopy of Birth Certificate,
pertaining to a specific Form 137/School Form 10, and Form 138/School Form 9
learner through his/her
official documents submitted
to the school.

RF02 A process of re-activating • RF02 in Excel format

LRN Reactivation LRN that was previously • Scanned RF02 with signature of School Head
disapproved by the Division • Additional (if needed): Photocopy of Birth Certificate,
Planning Officer. Form 137/School Form 10, and Form 138/School Form 9

RF03 A process of resolving • RF03 in Excel format

Enrollment with encountered errors on the • Scanned copy of RF03 with School Head’s signature
Data Issues enrollment data. • Additional (if needed): Photocopy of Birth Certificate,
Form 137/School Form 10, and Form 138/School Form
9S
• Screenshots of the error (1a, 1b, 2, 7)

RF04 A process of rectifying data of • RF04 in Excel format

Unmerging of LRN two different learners. • Scanned RF04 with signature of School Head
• Additional (if needed): Photocopy of Birth Certificate, Form
137/School Form 10, and Form 138/School Form 9

*Approval of the Process Owner is within the ticketing system.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658
 List of Service Requests, Definitions, and Requirements

Requirements
Type of Service
Definition (All must be endorsed and validated by the Region
Request
and the Division)

RF05 A process of updating user • RF05 in Excel format

User Account accounts and re-opening and • Scanned RF05 with signature of School Head
Management and closing of schools. • Scanned copy of the following:
School Concerns a. For closing/re-opening of school: attach the
endorsement letter from Division Planning Officer
b. For re-opening of school: attach the Permit to Operate
• Screenshot if system error
• Additional: Approval of Process Owner*

RF06 A process combining two or • RF06 in Excel format

Merging of School ID more school IDs including other • Scanned copy of RF06 with signature of School Head
historical records. • Scanned copy of the following:
a. For private school: attach a valid permit
b. For public school: attach the endorsement letter from
Division SGOD
• Additional: Approval of Process Owner*

RF07 A process of re-opening the • RF07 in Excel format

Re-opening of School enrollment for EOSY updating • Scanned copy of RF07 with signature of School Head
Enrollment and EOSY and school finalization. • Signed Justification letter from the School Head
Finalization • List of learners to be enrolled and/or update EOSY
• Additional: Approval of Process Owner*

*Approval of the Process Owner is within the ticketing system.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658
 List of Service Requests, Definitions, and Requirements

Requirements
Type of Service
Definition (All must be endorsed and validated by the
Request
Region and the Division)

RF08 A process of resolving the issues • RF08 in Excel format

Transfer-related encountered by the learners in relation to • Scanned copy of RF08 with signature of School
issues his/her transfer. Head
• Additional (if needed): Photocopy Birth Cert, Form
137/School Form 10, and Form 138/School Form 9

RF09 A process of removing ineligible learners • RF09 in Excel format

Un-enrollment of from the master list. • Scanned copy of RF09 with signature of School
Learner Head
• Additional (if needed): Photocopy Birth Cert, Form
137/School Form 10, and Form 138/School Form 9
• Additional: Approval of Process Owner*

Incident Report A process of resolving issues that do not • Incident Report in Excel format
fall into any Request Forms. • Scanned copy of Incident Report with School Head
signature
• Additional (if needed): Photocopy Birth Cert, Form
137/School Form 10, and Form 138/School Form 9
• Screenshot if system error
• Additional: Approval of Process Owner*

*Approval of the Process Owner is within the ticketing system.

@ICTSUSD #WeAreICTSUSD +63 2 8633 7264; +63 2 8636 4878; +63 2 8633 2658