MRINAL CHATTERJEE

PMI-DASSM, ITIL 4, DB2 UDB AD

IT Delivery Manager
Contact # : +91 8584088440

Professional Work Experience ‘Summary’

• Total Professional IT Experience – 19 Years 11 Months

o Project Management Experience > 7 Years.
o People Management Experience > 7 Years.
o Onshore Experience (Canada & Singapore) – 6 Years.
o Developer (Support & Development) Experience > 12 Years.

• Wide spectrum of Domain knowledge across Industry Verticals – Insurance, Banking, Travel & Transport,
Supply Chain and Retail.
• Expert in Managing and handling Complex Production Support, Lights On and Application Maintenance
Projects. Proficient in ITIL / ITSM Service Management Methodologies for Support Engagements.
o Establish Top Class Production Support Model & Framework Catering Latest Market Needs.
o Drive usage of tools that provide Automated System Health Dashboards & Metrices reflecting
current application status and Performance trends for Customers.
o Drive Proactive and Preemptive System Monitoring. Prevention of issues upfront.
o Perform Pattern Study and Data analysis of problems for Analytical purposes to gain insights
into application issues, gaps, and Pain points.
o Drive RCA and fixing deep rooted Chronic issues to have Application Stability; thereby reducing
Production issues, End user concerns and hence, Value add to Customer.

• Thought leader in building key Metrices for Clients. Create strong data points to articulate powerful
stories and be a major differentiator in a competitive multivendor IT environment.
• Proficient in managing Complex and Significant size Strategic Development Projects (TCV Up to 1M USD)
o SOW, Staffing Plan and Project Change Request Creation.
o Running Discoveries, Estimation, Design and Solutioning Management.
o Risk Management with Upfront Planning, Prevention, and Mitigation of Issues.
o Project Planning and Execution, Monitoring and Controlling, Coordination with various teams
and outside vendors.
o Implementation, Warranty / Hypercare phase handling and finally Transition to Support.

• Handled both Time and Material as well as Fixed Price Contracts. Delivered successful projects using both
Waterfall and Agile methods. Well versed in basic CMMI level 5 methodologies.
• Effectively Maintaining and Managing Financials to ensure Project GP meets Solutioned / Price Case GP.
Always keep looking for opportunities to maximize Revenue and drive Account / Business Growth.
• Effective staff planning and maintaining accurate Forecasting to ensure minimal to negligible variance
against actuals at Project Completion.
• People management experience that includes leading high performing teams to deliver quality solutions to
client along with developing People’s career in line with organization directives.
• Onshore experience at Client locations in Canada and Singapore. Proficient in building client relationship.
Partner with client IT Teams to deliver key strategic projects.
• Proficient in handling IT Audits that include Process and Product reviews for both Waterfall and Agile
Projects. Effective Maintenance of all required Project Artifacts.
• Successfully led various ideation and innovation initiatives. Worked with teams to develop ideation
Portals, tools that can be leveraged as reusable assets across organization.
• Handled multiple Mainframe Migration, modernization and Decommission initiatives successfully.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

Professional Skills

Project Management Skills

• Risk Management
• Scope, Cost and Schedule Management
• Quality Management
• Resource Management
• Stakeholder Engagement and Management
• Communication Management

Technical Skills
MAINFRAME
• Niche Skills
o CICS, Assembler, IMS DB/DC, IDMS, Focus, REXX, CLIST
• Vanilla Skills
o Operating system – z/OS, Linux, Windows
o Languages - COBOL, JCL, UNIX, VBA, CGI Perl Scripting.
o Tools - Xpeditor, Intertest, File manager, CA-7, Control-M and various IBM suite of products.
o Files - VSAM, DISK, TAPE.
o Backend - DB2, ORACLE, MS SQL server.
o Online - Power Builder, ADS/A

Recognition / Awards Received

Numerous Client and Parent IT Organization Appreciation and Accolades received on work
performed, and Awards / Recognitions below stand Testimony to the same.

• Cash Awards H1 and H2 of 2022 for Base Account Growth and being a catalyst for key signings.
• Service Excellence Award Q4 2020 received at Chubb Insurance for successful transition, handling,
managing and stabilizing a vastly complex system called ClaimVision.
• Certificate of appreciation for leading key areas in AMICA Mutual Insurance project and managing
development of an Inhouse built ideation tool for Idea Jam called ‘Embryo’.
• ORION award from IBM for Mainframe re-hosting (migration) project at CP Rail where the entire suite of
mainframe applications (74) was migrated over to Linux environment (cloud).
• Service Excellence award from IBM for Support and Project work done for CP Rail’s Finance module.
• Eminence and Excellence award for the support and project work done at CP Rail.
• BRAVO award from IBM India for a migration project where in the role was to take in full knowledge transfer
for an application handled earlier at onshore and then successfully migrating and handling it fully at offshore
single handedly.
• BRAVO award from IBM India for a US DoD (Defense) project where in the role was to deliver the code in an
extremely stringent timeline with flawless coding, testing and implementation.
• BRAVO award from IBM Canada for extensive support to a major application crash (Catastrophe situation)
and handling to restore it back with effective recovery to normal state for business, quickly within couple hours.
• BRAVO award from IBM India for consistency in performance to the customer.
• BRAVO award from IBM Canada for Excellent project and support work carried out at CP Rail.
• Received a Certificate of appreciation from the client (Amerisource Bergen corporation).
• Received award for conducting and putting up a knowledge harvesting session at CP Rail.
• Excellent Performance Team award that was given by PATNI Computer systems for a project called
Support Operations System for overall best performance consistently by our team.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

Certifications Acquired
• Disciplined Agile Senior Scrum Master Certification from Project Management Institute (PMI-DASSM).
• ITIL4 Foundation Certification.
• Project Management - Hybrid Cloud Manage, Reskill Certification.
• Project Management Fundamentals and Orientation – PM10G, PM54G
• IBM DB2 certification for z/OS DB2 UDB family fundamentals.
• IBM DB2 certification for z/OS DB2 UDB V8.1 Application Developer.

Trainings Attended
• Mainframe basic training on COBOL, JCL, VSAM, DB2, IDMS and CICS.
• Training on PL/1.
• Conducted CICS training for an IBM Graduate Hire Team.
• Effective Communication and Email writing skills.
• Core capabilities fundamental training.
• Various People Management Enablement trainings.
• Agile Delivery Workshop.
• Positive Leadership Edge.

Educational Background
• Bachelors in computer application (BCA) - Purvanchal University, India – 2002 – 83.8% (Rank 1)
• M.Sc. Computer Science (Distance Education), Annamalai University, India – 2007 – 72%

Professional Work Experience ‘Details’

Project Duration: Sep 2019 – Till Date
Organization : IBM Consulting
Client : CHUBB Insurance
Location : Kolkata
Roles : Delivery Manager (September 2022 – Till Date)
Project Manager (September 2019 – September 2022)

Description of IBM Engagement

CHUBB Insurance: Chubb is world’s largest publicly traded P&C insurance company and a leading commercial
lines insurer in the U.S. With operations in 54 countries and territories, Chubb provides commercial and personal
property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life
insurance to a diverse group of clients. Chubb has more than $200 billion in assets and reported $46.8 billion of gross
premiums written in 2021. Chubb’s core operating insurance companies maintain financial strength ratings of AA
from Standard & Poor’s and A++ from A.M. Best.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

IBM is engaged with Chubb primarily as part of Managed services to provide Application Support and Minor
Enhancements to its NA Claim Suite of applications. Along with this, IBM is also engaged in key strategic projects
with sizes ranging from Large Scale Projects with TCV more than 1M USD and medium to small scale projects. IBM is
also involved with few projects for Chubb Overseas General Outside North America. IBM being a strategic vendor
partner is expected to provide thought leadership, value add, System Stability and consultation into Delivery
methodologies, Innovation, and Operational Cost Optimization.

Responsibilities – Delivery Manager

• Responsible for Overseeing, Managing and Delivering Complex Projects which included 2 major
Development Projects along with a Production Support and Small Enhancement Engagement for a newly
developed System built by IBM called Claims Case Management.

o Claims Case Management – Support Engagement

✓ Steer and drive Successful Implementation of ISG Mailbox Migration using MS Graph API Email
Connector in OpenText ECM / AppWorks Platform.
✓ Establish Production Support Framework – Service Class level – Tier1.
✓ Institutionalize Standard ITSM Methodologies for Incident, Issues and Defect Handling.
✓ Create End User Communication Management Plan and coach team on the same.
✓ Drive Proactive and Preemptive System Monitoring. Handling and Preventing issues upfront.
✓ Perform Pattern Study and Data analysis of Problems for Analytical purposes to gain insights into
application issues and gaps.
✓ Drive RCA and fix of deep-rooted Chronic issues to have Application Stability; thereby reducing
Production issues, End user concerns and hence, Value add to Customer.
✓ Maintain and Manage Service Levels and Client Commitments on tasks.
✓ Drive effective Coordination with OpenText – Vendor Owning AppWorks Platform Product on
which application is built. Handle OT Hotfixes and Stability issues.
✓ Engage with Client to check on opportunities which are mutually beneficial and tap on those for
Business Growth.

o Brandywine Payment Automation – Development Project

✓ Drive the Project right from Inception. Creation of Detailed Project Plan and Staffing Plans.
✓ Create and maintain strong client relationships at all levels through effective communication plan.
✓ Drive Delivery management with effective focus on Overall Quality, Scope, Schedule, Cost and Risk.
✓ Work with Teams to Create Structured JIRA Stories. Also coordinate with Architects to create
System Architecture and Technical Design Documents.
✓ Provide Weekly Status Reports and Updates to Customer on Project Health, Accomplishments,
Current Work Items, Upcoming Milestones and Highlight Risks (if any).
✓ Met all Milestones as per Plan and was ahead of the Schedule all time.
✓ Effective Forecasting and Financial Planning to ensure Project GP meets Solutioned GP.
✓ Established Agile processes to accomplish each Milestone and provided Demos to Client on
completion of each MVP (Minimal Viable Product) to ensure Product aligns to requirements.
✓ Effective Project Management ensured that Client was Happy and Signed another Contract to
extend the Project to next Phase of development.
✓ Creation of Change Requests as required for the Project.
✓ Work through Challenges of the Projects including People related difficult situations to turn the
team into a High Performing one.
✓ Schedule Risk situations averted by Schedule Compression techniques of Fast Tracking.
✓ Engage and Partner with Quality Assurance Team to create Detailed System Test Plan and Execute
full blown System Testing to ensure thoroughness of the Product.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

o ClaimVision ISO Modernization – Development Project

✓ Led, managed, and drove one of the most complex Project of its kind involving Cyclomatic Code
Complexity and Integrated Compliance related Core Business Logic.
✓ Complete Rewrite of massive and complex Mainframe Modules (Source Codes) to VB .Net
✓ Handled and Coordinated multiple Design sessions with Solution Architects across Platforms.
✓ Creation of Project Management Plan and ensure alignment of Project execution.
✓ Handling of Staff Forecasting and Financial Management.
✓ Driving Coordination with all teams along with ISO – Third Party Vendor Organization. Ensuring
that ISO and Chubb Teams work in Close Partnership to achieve Project Success.
✓ Create and maintain strong client relationships at all levels through effective communication plan.
✓ Handling of Complex and Crisis situations with Smart and effective Negotiations.
✓ Project Monitoring and Controlling. Effective Coordination with Quality Assurance management
team for System Integration and End to end Testing with Vendor to have a Defect free Product.

• Drive Multiple Operational Initiatives at Account Level

o Conducting Quarterly DS&P Workplace Security Self Certifications – Data Security and Privacy.
o Maintaining and managing Client Timesheets called Clarity (Addition / Termination of associates etc.…)
o Helping Account Executive with Miscellaneous activities as required.

Responsibilities – Project Manager

• Responsible for managing a team of around 40 members as part of Chubb’s ClaimVision Application. This
included Production Support, Small Enhancements, and Minor Projects.
• Work with Onsite Coordinators, Team leads, Business Analysts, Architects and Test Leads to provide direction,
oversight, and ensure resource workload management through proper work forecasting and capacity planning /
distribution.
• Handled Small Scale Development Projects like ClaimVision Check Print Remediation, ERCIS Technical Debt
Remediation, Policy Attach Development and ClaimVision HTTP to HTTPs Migration.
• Established effective staffing plans to achieve Strategic goals for the application.
• Created Application area wise SWAT Teams for effective Incident Handling and Backlog reduction.
• Strategize consistently on Resource planning and Staffing needs and swap them between Support, Enhancement
and Projects to effectively balance all the initiatives and still deliver value add to customer.
• Come up with Automated Email Trigger Mechanisms to reach out to End User Community periodically and
consistently. This enabled good relationship with end users and effective Incident backlog Management.
• Work on planning, Forecasting, Budget, and resource management.
• Encouraged team members to innovate constantly and consistently to drive Bottom-Up innovation.
• Track risk and issues effectively and communicate the same to the required stake holders. Work with leads on
mitigating risks and solving of the issues.
• Managing people’s aspirations in the team effectively and keep motivating to have a high morale team.
• Manage onshore expectations effectively with the challenges at offshore and harness the AMS delivery model.
• Established effective Agile processes and Ceremonies for better management of work products.
• Reporting to Client and Senior Management with regular status updates.
• Negotiate with Customers on new requirements and staffing needs. Work with IBM US PM on staffing issues and
resource staffing requirements.

Key Highlights

• Cash Awards H1 2022 and H2 2022 for Base Account Growth and Key Signings as an outcome of effective Project
Management
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

• Flawless Implementation of HTTP to HTTPS ClaimVision Project with numerous Infrastructure Constraints due
to a Load Balanced complex environment with multiple servers in Play.
• Multiple appreciations for Streamlining and Stabilizing a Critical Application called Claims Case Management
and establish a Tier1 Support Model.
• Received Service Excellence Award in Q4 2020 for leading a very challenging ClaimVision Production
Support area with multiple challenges.
• Built CV team right from transition of this complex application having a Size of 12 members which further
increased to a Size of 40 members.
• Held Campaigns and Key War Room Sessions to reduce Incident backlog from almost over 1000 to less than 100
within a span of 2 weeks. Brought Defect count down to Zero.
• RMIS Cognos Upgrade from version 10.2 to 11.6 (for extranet) to remediate all Security vulnerabilities being
flagged in NA Claims IT leadership group to CIOs, by engaging IBM Cognos product support.
• RMIS Cognos Upgrade - Postproduction support and user issue handling.
• RMIS User Credential and authority Migration from Cognos Access Manager to Microsoft LDS (LDAP). This
migration was one of its kind in NA Claims IT.
• Remediating RMIS by migrating the application from Windows 2003 to 2012 boxes and decommissioning all
existing 2003 boxes in entire NA Claims.
• Successful and flawless deployment and implementation of CV Check Print - Phase 1 Project. US checks for BOA
and BNS banks to be printed out of xPression software instead of TROY.
• Guided team to solve more than 7.5K Tickets / Incidents in year 2021.
• STUCK Claims / Events were brought down to zero for the first time since IBM Transition.
• Automation of all repetitive reports / work done to reduce manual work and increase efficiency. 30 Automation
cases completed. New tools and Assets developed like Kafka Automated Message Posting tool for recoveries
during failure of Smart Assign and Forms & Correspondence Application.
• Root Cause fixes prioritized and implemented for all Policy Attach and Coverage Match problems to reduce
inflow of incidents and bringing in application stability.

Project Duration: Feb 2015 – Aug 2019

Organization : IBM Consulting
Client : AMICA Mutual Insurance
Location : Kolkata
Roles : Project Manager (February 2016 – August 2019),
Technical Manager (July 2015 – February 2016),
Team lead (February 2015 – July 2015)

Description of IBM Engagement

Amica Mutual Insurance Company is a Rhode Island-based mutual insurance company that offers auto, home
and life insurance. Amica was founded in 1907 by A.T. Vigneron and originally offered auto, fire and theft insurance.
Since then, Amica has expanded to offering auto, home and life insurance, as well as owning several subsidiary
insurance companies. It is the oldest mutual insurer of automobiles in United States.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

AMICA and IBM Global business services joined hands back in 2011 to move ahead as business partners with one
single goal in mind i.e., of enabling AMICA employees focus on their strategic transformation initiatives while IBM
support their application maintenance portfolio.

Responsibilities – Project Manager MFD

• Responsible for managing a team of 15 people as part of AMICA’s strategic mainframe decommission project.
This included managing some of the major analysis work of AMICA’s legacy applications.
• Responsible to oversee the following critical analysis work.
o ODS Gateway to STAT Financial – Complete mapping for ~800 data elements across lines of business
o Documenting around 500 edits across assembler modules for STAT financial system
o DB2 table impact analysis for around 170 tables and mapping of their columns till the source
o Detailed analysis of approximately 120 reports and mapping the reported fields back to source
o MQ related analysis for approximately 50 queues
o AMICA Number related analysis for all online and batch processes
o General Ledger system analysis and documentation work
o Various analysis to un-document jobs, DB2 tables, programs and many other challenging ADHOC analysis
• Established cadence calls twice a day, one for offshore and another with onshore, to monitor the progress of each
activity, provide timely status, have open communication and work with leads and team members to ensure
deliverables are of quality and delivered in time.
• Established an effective staffing plan for onboarding and offboarding of resources and transition plans.
• Effective management of work distribution across the team and keeping a full transparency with the customer on
each of the tasks
• Encouraged team members to innovate consistently as the project had significant scope for the same. Also,
perform knowledge harvesting sessions in the team.
• Track risk and issues effectively and communicate the same to the required stake holders. Work with leads on
mitigating risks and solving of the issues.
• Manage project related process work like process review audits, product review audits, configuration
management audits, and maintaining appropriate documentation in the team repository.
• Manage onshore expectations effectively with the challenges at offshore and harness the AMS delivery model.

Responsibilities – Technical Manager AMS

• Responsible for managing some of the key portfolios of AMS maintenance and support area like ODS gateway,
STAT Financial system, Prints module, Billing Center, Policy Center Remaining Lines and EPS Project.
• Oversee batch production support area, helpdesk tickets and online abends.
• Managed critical Billing Center area – Remediation, Conversion, Back-Office work, Clock movements and post
deployment support and issues.
• Build strong synergy in the team and established a very conducive environment for team members leading to
multiple successful deliveries.
• Effective communication with onshore regarding delivery of each area. Setting appropriate expectations for both
offshore and onshore with full transparency.

Responsibilities – Team lead AMS

• For a short stint, led the Billing Center team in AMS area working through the problems / issues and raised
concerns with Project manager.
• Enabled the team to work through major challenges encountered. Mentored and guided them as appropriate.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

• Helped the project manager in various project related activities like audits, operational activities etc.

Apart from these, handled initiatives like driving “Exception to Promotion” process at the sector and Practice Area
level. Also, took responsibilities of various operational requirements at Account Level.

Key Highlights

• Manage and oversee the challenging Mainframe Decommission Project.

• Manage and Oversee Billing Center Project right to its deployment for both Remediation and Conversion areas.
• Overseen a One-off its kind POC to establish architectural solution which was taken forward by deciphering
complex and intertwined Mainframe Algorithms and complete mapping involving ~ 800 Data elements using
layered approach in Mongo and ETL DataStage.
• As part of innovation, led the team to develop a State-of-the-art Assembler Deconstruction tool which
would parse assembler code and translate into a very easily readable format for analysis. This has been filed as a
patent at IBM.
• Led the team to build an In-house ideation tool at AMICA which was successfully implemented and used during
Idea Jam at Account Level.
• Certificate of appreciation for leading key areas in AMICA Mutual Insurance project and managing
development of above mentioned inhouse built tool for AMICA Idea Jam.

Project Duration: July 2007 – March 2013 & June 2014 – February 2015
Organization : IBM Consulting
Client : Canadian Pacific Rail
Location : Calgary, Kolkata
Roles : Functional / Technical Consultant
(April 2012 – March 2013 & June 2014 – February 2015)
Onshore Technical Lead (July 2007 – April 2012)

Description of IBM Engagement

Canadian Pacific Rail is one of North America's leading Railroads for freight transportation across Canada and
United states. The Railroad has its business right from the port of Vancouver in the west to New Brunswick in the
EAST. It spreads across to United states and shares its roads with the other Rail roads in US. CP Rail operates with
its headquarters in Calgary.

IBM was engaged in a staff augmentation contract with CP Rail to provide its IT services. Most of the IT work got in-
housed. Under a staff augmentation contract, IBM India resources provided IT services /consultation to CP Rail as
IBM had the application knowledge and expertise from past.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

Responsibilities – Functional / Technical Consultant

• Worked as an Application Consultant / SME to migrate all Corporate Finance Mainframe applications to v-Block
(Linux Cloud Environment) for CP Rail.
• Part of SWAT team for the mainframe Re-hosting project to v-Block, to Triage/Analyze issues, defects etc... and
resolve issues quickly.
• Provide value added services to CP Rail and help them plan the whole migration in an efficient and effective
manner.

This included:
o Giving Valuable Suggestions to Business Analysts and help them plan the roadmap.
o Work with Business teams and Architects to plan out approaches to carry out the migration.
o Help the QE / Testing team to execute Batch jobs and provide them with Job Schedules, so that they can
proceed with their testing.

Responsibilities – Onshore Technical Lead

• Responsible for taking a smooth transition of application support and maintenance work from another vendor.
• Learn the applications quickly as the vendor left in 3 months and took on support and maintenance work
independently. Single Onshore resource to handle 30 applications alone for few months.
• Learnt Applications the Hard way but then Mastered them within a short span of time to command the show.
• Production batch monitoring and abend resolution working in tandem with offshore team.
• As a SME, Mentored and provided guidance to offshore team members on resolving of issues.
• Effective resolution of all problems / issues and appropriate communication with client.
• Status reporting and weekly meetings with Customer to provide detailed status.
• Managing service SLA for all tickets and production issues. Work on them as per priority and assign to offshore
team as required.
• Understand the requirement and delegate application service request work to offshore and coordinate with them.
• Provide required status reporting to IBM leadership team.

Key Highlights

• Led the mainframe migration work at CP Rail to lift and shift 74 applications from mainframe to LINUX box.
Worked as a Business / System analyst and consultant providing functional and technical input / expertise.
• ORION award from IBM for the mainframe re-hosting (migration) project work at CP Rail where the entire
suite of mainframe applications was migrated over to Linux environment (cloud).
• Service Excellence award from IBM for the support and project work done for CP Rail’s finance module.
• Eminence and Excellence award for the support and project work done for CP Rail.
• BRAVO award from IBM Canada for extensive support to an application crash (Catastrophe Situation) and
restore it back to normal state for business with effective recovery.
• BRAVO award from IBM India for consistency in performance to the customer.
• BRAVO award from IBM Canada for the excellent project and support work carried out at CP Rail.
• Received award for conducting and putting up a knowledge harvesting session at CP Rail.
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

Project Duration: March 2013 – March 2014

Organization : IBM Consulting
Client : Union Bank of Switzerland
Location : Singapore
Roles : Onshore Technical Lead (March 2013 – March 2014)

Description of IBM Engagement

UBS (Union bank of Switzerland) is one of the leading banks for wealth management and investments. It has its
headquarters in Zurich Switzerland and operations spread across the entire globe. Southeast Asia is one of their major
hubs and hence there are branches in Singapore, Hong Kong and Japan (Tokyo).

IBM engaged as a managed service for UBS as a vendor. The project was getting executed in Singapore to support the
payments and current accounts. We were part of the IT team providing support to these two critical systems.

Responsibilities – Onshore Technical Lead

• Responsible for a smooth transition of application support and maintenance work from UBS Onshore resources
for a complex Banking Application’s Payment System.
• Learn the applications quickly and took on support and maintenance work independently.
• Effective resolution of all problems / issues and appropriate communication with client.
• Status reporting and weekly meetings providing status to IBM leadership and client.
• Managing service SLA for all tickets and production issues. Work on them as per priority.
• Execute entire Batch Job schedule manually for UAT and end to end Testing. Fix issues on the fly.
• Understand the requirement and work on service requests as required. Create requirements document, technical
specification, and Unit test cases.
• Provided extensive testing support as well by creating regression test cases and testing documentation.

Project Duration: September 2005 – July 2007

Organization : IBM Consulting
Client : Amerisource Bergen Corporation
Location : Kolkata
Roles : Senior Developer (September 2005 – July 2007)

Description of IBM Engagement

AmerisourceBergen Corporation is an American drug wholesale company that was formed by the merger of
Bergen Brunswig and AmeriSource in 2001.

They provide drug distribution and related services designed to reduce costs and improve patient outcomes,
distribute a line of brand name and generic pharmaceuticals, over-the-counter (OTC) health care products and home
health care supplies and equipment to a wide variety of health care providers located throughout the United States,
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

including acute care hospitals and health systems, independent and chain retail pharmacies, mail-order facilities,
physicians, clinics and other alternate site facilities, as well as skilled nursing and assisted living centers. They also
provide pharmaceuticals and pharmacy services to long-term care, workers' compensation, and specialty drug
patients.

Responsibilities – Senior Developer

• Responsible for a smooth transition of application support and maintenance work. Prepared extensive
Application information documents on the applications being transitioned which was acknowledged by client.
• Learnt the applications quickly and took on support and maintenance work independently.
• Effective resolution of all problems / issues, tickets, and appropriate communication with the client
• Creation of multiple new CICS Screens and new COBOL Programs.
• Analysis, Coding & Unit Testing for all the major enhancements and complex projects.
• Provide Technical guidance to the team and review the deliverables before implementation.
• Managing service SLA for all tickets and production issues. Work on them as per priority
• Provide independent production support of batch jobs and resolve abends under stringent SLA timings.

Key Highlights

• BRAVO award from IBM India for a migration project where in the role was to take in full knowledge transfer
for an application handled earlier at onshore completely and then successfully migrating and handling it fully at
offshore.
• BRAVO award from IBM India for a DoD project where in the role was to deliver the code in an extremely
stringent timeline with flawless coding, testing and implementation.
• Handled GEAC to Larsen Conversion Project and provided analysis documents to Larsen Team on GEAC
Processes. Received appreciation from IBM US PM.
• Appreciation from the customer and IBM leadership team to restore the system back to normalcy after a major
catastrophic issue which made 5 billion USD flow through to Accounts payable from the system. Spent long hours
on application recovery and restoration.

Project Duration: June 2003 – September 2005

Organization : PATNI Computer Systems
Client : GE Aircraft Engines
Location : Mumbai & Bangalore
Roles : Developer (June 2003 – September 2005)

Description of PATNI’s Engagement

GE Aviation, a subsidiary of General Electric, is headquartered in Evendale, Ohio, outside Cincinnati. GE Aviation is
among the top aircraft engine suppliers, and offers engines for the majority of commercial aircraft. GE Aviation is part
 MRINAL CHATTERJEE
PMI-DASSM, ITIL 4, DB2 UDB AD
IT Delivery Manager
Contact # : +91 8584088440

of the General Electric conglomerate, which is one of the world's largest corporations. The division operated under
the name of General Electric Aircraft Engines (GEAE) until September 2005. GE Aviation's main competitors in the
engine market are Rolls-Royce and Pratt & Whitney. GE operates two joint ventures with Safran Aircraft Engines of
France, CFM International and CFM Materials.

Responsibilities – Developer

• Provided production support and help desk ticket resolution under tight SLAs. Worked on shifts to give a 24/7
support for IMAPCT RTS project work.
• Within a short span became a SME in the area and started leading the team as a Group Lead.
• Part of a unique mainframe cost reduction project undertaken by GE Aircraft Engines to reduce mainframe cost.
Performed extensive analysis for costs being incurred by batch jobs and CICS processes. It provided a fantastic
exposure into how Programs and JCLs impact CPU MIPs and thereby incurring Cost. Code Redundancy and
Code Optimization’s vital role on these aspects and appropriate remediation.
• As Part of SOS project work, was responsible for application maintenance work and effective resolution of all
problems / issues, tickets.
• Analysis, Coding & Unit Testing for all the major enhancements.
• Worked as a defect prevention SPOC to guide the team develop defect free code.
• Adhering to service SLA for all tickets and production issues.

Key Highlights

• Excellent performance Team award which was given for a project called Support Operations System for an
overall best performance consistently by our team.
• As part of Mainframe Cost Reduction project, team provided significant Dollar benefits / Savings to GE-AE by
performing Code Clean-ups, optimization, and Refactoring of the same, to consume lesser CPU MIPs. Code
Optimization included various SQL Tuning, Access Path analysis with DBAs, Analysis around access of VSAM
files, Heavy duty Database operations etc.