___________________________________________

Student Engagement Case Studies

Vicki Trowler and Paul Trowler

Department of Educational Research

University of Lancaster

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Deliverable 3 for the Higher Education Academy Student Engagement

Project
July 2010

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Table of Contents

Introduction ............................................................................................................................................ 5
Case Study 1: Community Engagement at Salford University ................................................................ 5
Location............................................................................................................................................... 5
Background to the Intervention.......................................................................................................... 5
Nature of the Intervention.................................................................................................................. 6
SIFE .................................................................................................................................................. 6
Volunteering ................................................................................................................................... 7
SSLA ................................................................................................................................................. 7
Lessons Learned .................................................................................................................................. 8
Further Information ............................................................................................................................ 8
Contact details: ............................................................................................................................... 8
References: ..................................................................................................................................... 9
Other Related Initiatives or Useful Links: ....................................................................................... 9
Case Study 2: Research-Informed Teaching at the University of Central Lancashire, UK .................... 10
Location............................................................................................................................................. 10
Background to the Intervention........................................................................................................ 10
Nature of the Intervention................................................................................................................ 10
Learning to Research (research skills and methodology for students)......................................... 11
Learning through Research (discovery through application and doing)....................................... 12
Learning from Teaching (pedagogic research, exploratory and reflective practice) .................... 13
Lea i g f o ‘esea he s lea i g a out othe s esea h ..................................................... 13
Lessons Learned ................................................................................................................................ 14
Further Information .......................................................................................................................... 15
Contact details: ............................................................................................................................. 15
References: ................................................................................................................................... 15
Other Related Initiatives or Useful Links: ..................................................................................... 15
Case “tud : Usi g C eati e “pa e at B idges CETL, U i e sit of Bedfo dshi e, UK ..................... 16
Location............................................................................................................................................. 16
Background to the Intervention........................................................................................................ 16
Nature of the Intervention................................................................................................................ 16
Lessons Learned ................................................................................................................................ 20
Further Information .......................................................................................................................... 20

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 Contact details: ............................................................................................................................. 20
References: ................................................................................................................................... 20
Other Related Initiatives or Useful Links: ..................................................................................... 21
Case “tud : De elopi g I lusi e Cu i ula i HE to e gage stude ts ith disa ilities at
LearnHigher CETL, Worcester, UK......................................................................................................... 22
Location............................................................................................................................................. 22
Background to the Intervention........................................................................................................ 22
Nature of the Intervention................................................................................................................ 22
A Step-by-Step Guide to using Appreciative Enquiry.................................................................... 22
A I di idual I lusi it P ofile .................................................................................................. 23
An Extended Version of the Web-Based Resource SCIPS ............................................................. 25
Lessons Learned ................................................................................................................................ 25
Further Information .......................................................................................................................... 26
Contact details: ............................................................................................................................. 26
References: ................................................................................................................................... 26
Other Related Initiatives or Useful Links: ..................................................................................... 26
Case “tud : GetAhead Co fe e e at Lo do Met U i e sit , UK Lea Highe , W ite No a d
Reusable Learning Objects CETLs) ........................................................................................................ 27
Location............................................................................................................................................. 27
Background to the Intervention........................................................................................................ 27
Nature of the Intervention................................................................................................................ 27
The Conferences themselves: ....................................................................................................... 27
Resources produced from the Conferences: ................................................................................ 28
A Conference Planning resource:.................................................................................................. 29
Lessons Learned ................................................................................................................................ 29
Further Information .......................................................................................................................... 30
Contact details: ............................................................................................................................. 30
References: ................................................................................................................................... 30
Other Related Initiatives or Useful Links: ..................................................................................... 30
Case Study 6: Developing Online Community at the University of Gloucestershire, UK...................... 31
Location............................................................................................................................................. 31
Background to the intervention........................................................................................................ 31
Nature of the intervention ................................................................................................................ 31
Lessons Learned ................................................................................................................................ 32
Further information .......................................................................................................................... 33
Contact details: ............................................................................................................................. 33
References: ................................................................................................................................... 33

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 Other Related Initiatives or Useful Links: ..................................................................................... 33

Table of Figures

Figure 1: SIFE at Salford Activities 2009-2010 ........................................................................................ 6

Figure 2: Healey's model of Teaching-Research Nexus, reproduced from
http://www.uclan.ac.uk/information/services/ldu/research/rit.php .................................................. 11
Figure 3: Research-Informed Teaching in LIS, from Impact .................................................................. 14
Figure 4: S-Space (from Jankowska & Atlay 2008, 272) ........................................................................ 17
Figure 5: S-Space (from http://www.beds.ac.uk/bridgescetl/about/learningspaces) ......................... 17
Figure 6: F-Space (from http://www.beds.ac.uk/bridgescetl/about/learningspaces) ......................... 18
Figure 7: C-Space (from Jankowska & Atlay 2008, 272) ....................................................................... 18
Figure 8: C-Space (from Jankowska & Atlay 2008, 273) ....................................................................... 19
Figure 9: C-Space (from http://www.beds.ac.uk/bridgescetl/about/learningspaces) ......................... 19
Figure 10: Appreciative Enquiry Roadmap (from
http://www.learnhigher.ac.uk/learningareas/learningforall/) ............................................................ 23
Figure 11: Individual Inclusivity Profile (from
http://www.learnhigher.ac.uk/learningareas/learningforall/) ............................................................ 24
Figure 12: Individual Inclusivity Profile (from
http://www.learnhigher.ac.uk/learningareas/learningforall/) ............................................................ 24
Figure 13: Individual Inclusivity Profile (from
http://www.learnhigher.ac.uk/learningareas/learningforall/) ............................................................ 25
Figure 14: From "Raising the Student Voice" (http://www.learnhigher.ac.uk).................................... 28
Figure 15: The 2010 Get Ahead Conference Resource (from
http://www.catsconsulting.com/getahead2010/#) ............................................................................. 29
Figure 16: Conference Planning resource (from http://www.learnhigher.ac.uk) ................................ 29

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Introduction
The case studies below, all from the UK, have been chosen to highlight different aspects of Student
Engagement in action. Not all of these examples are success stories: the last case study did not
achieve its objectives. It is included because we recognise that while much may be learned from
o se i g est p a ti e , at ti es failed i itiati es a shed alua le light o late t structural or
environmental factors or untested assumptions which can have a significant, if unanticipated, effect.

The case studies selected include interventions inside the classroom (cases four and six), outside the
classroom (cases 1 and 5), as well as both inside and outside the classroom (case study two) and the
classroom itself (case three). They represent a range of approaches to fostering engagement, and
diffe e t takes o hat e gage e t is.

For consistency and ease of reading and comparison each case study is presented within the same
template of headings:

Location
Background to the Intervention
Nature of the Intervention
Lessons Learned
Further Information

Case Study 1: Community Engagement at Salford University

Location
The University of Salford is located in Greater Manchester, in the Northwest of England, UK.

Background to the Intervention

The University of Salford has a strong widening participation mission, with a high percentage of
o -t aditio al stude ts. I additio , the staff a d student body is very diverse, with over 100
nationalities represented. Student engagement is central to the Salford mission. With a higher than
average proportion of underprepared students, Salford recognises the compensatory effects of
student engagement (see Carini, Kuh & Klein 2006; Cruce, Wolniak, Seifert & Pascarella 2006; Kuh
2009; Kuh, Cruce, Shoup, Kinzie & Gonyea 2008; NSSE 2007; Pascarella & Terenzini 2005) and
appreciates that engagement can make the difference between disappointment and success for
these students. Student engagement both within and outside of the classroom is strongly supported.

But student engagement is not only inward-looking: located in a less affluent area, the University is
outward-looking, participating as a partner in local community regeneration projects and engaging
with the local community in a number of ways to enhance the quality of life for the Salford
community and improve the life prospects of young people in the area. By both offering its
expertise, facilities and energy to the local community, and encouraging its students and staff to
participate actively in activities and projects within the community, the University facilitates benefit
to both its students and the community.

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Nature of the Intervention
Social responsiveness and community engagement occur in multiple ways at the University,
championed at all levels from the Vice-Chancellor down. The following examples are discussed by
way of illustration:

SIFE
Students In Free Enterprise (SIFE) is a global not-for-profit organisation that encourages university
students to run projects that bring economic benefit to communities. These projects are designed
to improve the quality of life in communities through matching the skills, interests and knowledge of
student participants with needs identified in the community. In the process, students develop their
leadership, project management and business skills as well sharpening their sense of civic
engagement and community responsibility.

Figure 1: SIFE at Salford Activities 2009-2010

Key: 1= Market Economics; 2= Personal Success Skills; 3= Entrepreneurship; 4= Financial Literacy;

5= Environmental Sustainability; 6= Business Ethics

Column 1 – Hours Invested; Column 2 – No of Students Involved; Column 3 – People Impacted

Salford students participated in 8 projects in the 2009-2010 year, as shown in Figure 1. These
projects were:

FLiP, a Financial Literacy project for children, teens and young adults;
Positive Image Bank, to counteract negative perceptions and image of Salford;
Zwicky, teaching e t ep e eu ial skills alo gside the BBC s eati e a ti ities;
Horizon, to assist unemployed people towards employment;
BUE, addressing software piracy through Open Source alternatives;
NW Student Enterprise Conference, inspiring students about employment prospects;

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 Business Game, improving delivery, quality, and sustainability of the game; and
SENS, sessions to motivate and enhance entrepreneurial skills.

Volunteering
The University maintains a database of volunteering opportunities for students at over 100 local
organisations, and currently has around 140 students actively engaged. Student engagement in
volunteer work has been very positively received by local organisations, leading to a waiting list of
potential opportunities for students.

Volunteering activities Salford students have been involved in include:

Make a Difference Day - http://staff.salford.ac.uk/news/details/1292

WYTSC - http://www.salford.ac.uk/news/details/937
Garden Needs- http://staff.salford.ac.uk/news/details/1674
Muhammad Ali Scholars - http://www.salford.ac.uk/news/details/1125
Manchester 10k - http://www.salford.ac.uk/news/details/1129
Red Rose Forest - http://www.salford.ac.uk/news/details/1086

The profile of volunteering at the University is expected to rise, following the appointment of a
Community Engagement Manager.

SSLA
The Salford Student Life Award (SSLA) is a structured programme designed to encourage
e gage e t a d to i p o e stude ts skills, e ha e thei pe so al de elop e t a d oost thei
career prospects. By providing recognition for extra-curricular activities and attendance at skills
development sessions, the SSLA encourages and supports students in building a portfolio of
engagement in a range of educationally purposive activities.

Students attend an induction and planning session, a session on compiling a CV and applying for a
job (or, alternatively, starting their own business) with an accompanying practical task, and compile
a portfolio of a ti e e gage e t a ti ities hi h a i lude:

Running a student society;

Being a student representative;
Being a community representative;
Taking an active role in a student-led volunteering activity (like SIFE);
Volunteering in the community;
Active participation in International Society activities;
Student mentoring;
Working s a student ambassador;
Working as a university tour guide;
Participating in Salford Young Persons University summer schools;
Paid work experience; and
Work placement which are optional on academic programmes.

Additionally, they develop skills they have identified a need for through attending workshops in
career management, entrepreneurship & employability, study skills, computer/information literacy,

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foreign language skills or postgraduate research skills. Towards the end of their Award Programme,
students deliver a presentation on their engagement activities, reflecting on their experience.

Lessons Learned
Salford is located in a community where, historically, university study has not been widely
considered as an option, which led to a sense of it being in, but not part of, the community. Through
outward-facing engagement activities, the University has sought a partnership with the local
community that benefits both the community and the University, in particular those students who
take up the opportunities for engagement and develop their own skills and improve their own
prospects for success as a result.

By linking into international organisations like SIFE, the University is able to harness an existing
successful model to promote student engagement, as well as linking that into its own structured
programmes which provide support, social networks and recognition for student engagement
outside of the classroom.

Further Information
Contact details:
Community Engagement:

Community Engagement Team

Enterprise Zone
University of Salford
Salford
Greater Manchester
M5 4WT
United Kingdom

E: community@salford.ac.uk

T: +44 (0) 161 295 3888

F: +44 (0) 161 295 6953

SIFE:

Northern Region: Emma Millard, emillard@sife.org, tel: 07984 579250

Southern Region: Tom Saunders, tsaunders@sife.org ,tel: 07984 579253

Student Life Awards:

Studentlife-award@salford.ac.uk

Telephone: (+44) 0161 295 0464

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References:

Carini, R.M., Kuh, G.D. & Klein, S.P. 2006, "Student Engagement and Student Learning: Testing
the Linkages", Research in Higher Education, vol. 47, no. 1, pp. 1-24.

Cruce, T., Wolniak, G.C., Seifert, T.A. & Pascarella, E.T. 2006, "Impacts of Good Practices on
Cognitive Development, Learning Orientations, and Graduate Degree Plans during the First
Year of College.", Journal of College Student Development, vol. 47, pp. 365-383.

Kuh, G.D. 2009, "Afterword" in Student Engagement in Higher Education, eds. S.R. Harper & S.J.
Quaye, Routledge, New York & Oxon, pp. 313-318.

Kuh, G.D., Cruce, T.M., Shoup, R., Kinzie, J. & Gonyea, R.M. 2008, "Unmasking the Effects of
Student Engagement on First-Year College Grades and Persistence.", Journal of Higher
Education, vol. 79, no. 5, pp. 540-563; pp. 24.

National Survey of Student Engagement (NSSE) 2007, Experiences that Matter: Enhancing
Student Learning and Success., Indiana Center for Postsecondary Research, Bloomington.

Pascarella, E.T. & Terenzini, P.T. 2005, How College Affects Students: A Third Decade of Research
(Vol. 2), Jossey-Bass, San Francisco.

University of Salford (n.d.) Community Home. Available: http://www.community.salford.ac.uk/

University of Salford (n.d.) A Great Location. Available:

http://www.salford.ac.uk/about/special/location/

University of Salford (n.d.) Engaging Communities. Available:

http://www.salford.ac.uk/about/special/engaging_communities/

Other Related Initiatives or Useful Links:

http://www.careers.salford.ac.uk/jobs/volunteer/

http://www.sifeuk.org

http://www.studentlifeaward.co.uk

On Facebook, join SSLA

On Twitter, follow SSLA

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Case Study 2: Research-Informed Teaching at the University of Central
Lancashire, UK

Location
The Centre for Research-Informed Teaching (CRIT) is located in the Learning Development Unit, at
the University of Central Lancashire (UCLan), UK. Its main base is in Preston.

Background to the Intervention

The Centre for Research-informed Teaching was established in 2007 and manages a number of
projects which explore, support and promote the teaching-research nexus at the University of
Central Lancashire.

The Centre aims to support and encourage the link between research and teaching, to give
undergraduate students experience of research, and to support pedagogic research, using a
definition of research which includes traditional, discipline-based research, practice-as-research,
applied research and pedagogic research.

Research-Informed Teaching, according to the Research-Informed Teaching website at

http://www.uclan.ac.uk/information/services/ldu/research/rit.php, offers academics and students
the opportunity to engage in a discovery-oriented research culture, generating a more coherent and
integrated academic identity and promoting;

„an active engagement with research which focuses on innovation in curricula and
on using research-like, enquiry-based learning so that students are
active participants in research, not just passive recipients of it‟.

Nature of the Intervention

The Ce t e s o k d a s its i spi atio f o the a ious iti gs of Mi k Heale , Ala Je ki s a d
Angela Brew on the Teaching-‘esea h Ne us, a d i pa ti ula Heale s odel of curriculum design
and the teaching-research nexus, below:

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 Figure 2: Healey's model of Teaching-Research Nexus, reproduced from
http://www.uclan.ac.uk/information/services/ldu/research/rit.php

Aiming to engage students and academics as partners in a dynamic research culture, Schools at
UCLan have conceptualised Research-Informed Teaching in four dimensions, namely:

Learning to Research (research skills and methodology for students)

A o di g to Ba o 9, , stude ts e gage i a ious odes of esea h as the lea ,
including the research they conduct when composing essays, designing presentations, reviewing
books or writing reports. These require a range of generic research skills, such as identifying,
selecting and indexing relevant information, reading and taking notes, solving problems and
referencing, in order to build evidence-based arguments. In addition to those skills, students also
research skills more specific to their discipline, to enable them to plan and conduct empirical
research of their own. The vignette below (Bacon 2009, 14) shows an example of an academic using
her own research practice to engage students in learning the skills to conduct their own research:

Learning to do Social Research

KATE BACON, SOCIOLOGY

„Doing Social Research‟ is a Second Year social science module which teaches students
some of the thinking skills and practical skills associated with conducting social research.
Importantly, students are encouraged to practice their abstract, theoretical understanding
by (amongst other things) evaluating questionnaires, practising interview skills,
conducting observations and using data-analysis software. My experience of doing
sociological research with children and young people adds a „real-life‟ perspective to this
learning process and challenges students to reflect on how far doing social research with
children is the same or different from doing social research with adults.

Throughout my research, I have used a range of approaches (including quantitative,

qualitative and a mixture of both) and a variety of data collection methods including
structured questionnaires, unstructured- and semi-structured interviews, drawings, photos

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and vignettes. I show students examples of these from my own research. Students
therefore have the opportunity to learn about and visualise some quite specialised
methods of data collection which might be less „talked about‟ in the social research
methods text books. In addition, students use my own research-information leaflets to
evaluate and reflect upon the ethical challenges of obtaining informed consent from
participants.

My research practice has enabled me to feel confident about training other students in the
theory and techniques of research. Importantly, it has demonstrated that the practice of
doing research can often feel quite different from the abstract accounts provided in the
textbooks. The practical seminar workshop tasks help students to gain some first-hand
experience of this and I also hope my personal accounts of doing research help to
communicate this to the students too. Through our own research experiences, the
students and I are empowered to discuss some of the „messier‟ sides of social research
and the practical and ethical dilemmas we might come up against.

Learning through Research (discovery through application and doing)

Ma shall 9, lai s that the “ hool of Edu atio a d “o ial “ ie e s edu atio al philosophy
e ou ages stude ts to lea as esea he s ithi a u i ulu that is st u tu ed a ou d i ui
ased lea i g, ith oppo tu ities fo stude ts to e o e esea h-active in various ways. These
include their final year dissertations, through internships funded by the Centre for Research-
Informed Teaching, and through working as research assistants on projects led by academic staff.

Learning in research mode, according to Marshall (ibid. 20) offers several benefits to students,
including engaging with and critiquing staff research, conducting their own primary and secondary
research, viewing knowledge as dynamic and contested, developing transferable skills and gaining
confidence in their own critical capacity.

The vignette below (ibid. 17) provides an example of a research internship:

Undergraduate Research Internship Scheme

CHRIS WILLIAMS, POLITICS

I worked with Dawn Archer (Linguistics) to facilitate and co-ordinate two student intern
projects for students of politics and linguistics. The aim of these projects was to actively
engage students in the process of learning and to develop their subject-specific and
employability skills through conducting research. The first project, „Framing terror, the
British press and 7/7 bombings‟ enabled undergraduates to develop their knowledge of
how the UK press analyses/ (re)presents terrorism. The second project was called
„Linguistics & ethnic revival in the Udmurt republic, Russia‟. Interns collected materials on
the Tatar and Udmurt languages and extended their knowledge of language and ethnic
identity issues. Both projects helped students to practice a variety of research skills such
as data collection, data analysis and policy evaluation and provided them with the
opportunity to use specific technological research tools (e.g. Lexis-Nexis). Importantly,
students were encouraged to use their own initiative: to practice time-management, task-
allocation and teamwork.

These skills helped students to prepare for and extend their ideas relating to their
dissertations. For instance, the intern on the „Framing terror‟ project was a recent UCLan
Criminology graduate who used his internship to build on his undergraduate dissertation
work, strengthen his research skills and prepare for postgraduate study. The internships
also help students to gain experience of writing for publication: our first interns were given
the chance to co-author an article with academics on the findings from the two projects.

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Learning from Teaching (pedagogic research, exploratory and reflective practice)
Barrow (2009, 21) celebrates the growing recognition of the importance of research into effective
teaching, learning and assessment and its potential to improve student engagement in their
learning. The vignette below (ibid. 27) reflects on the application of pedagogic research in curriculum
design in a new discipline:

Inclusivity and innovation for Deaf Studies students

MARTIN ATHERTON, DEAF STUDIES

As a new academic discipline, the original syllabus of Deaf Studies and the introduction of
further programmes at a variety of levels have been strongly based on pedagogical
principles which place diverse learners at the centre of their learning experience.

A multi-disciplinary approach to learning and teaching across the programme is employed

in order to engage students, using newspapers, film, literature, art, poetry, theatre (both
mainstream and signed), television, and advertising as source materials. As part of the
learning process, students present case studies in the form of dramatic performances, and
compare folklore with the signed folklore of the deaf community. Examples such as Red
Riding Hood are used to illustrate cross-cultural similarities and differences.

The Deaf Studies team employs a diverse range of assessments that allow students to
work in creative, non-written or partly written formats to demonstrate their achievement
of learning outcomes and enable inclusive assessment practices. Assessments include
interviews, presentations, video portfolios, reflective practice journals, research projects,
poster presentations, website development, annotated bibliographies, and practical
projects such as exhibitions, deaf awareness training or other live events. As a current
student commented, „The Deaf Studies modules are more than fantastic. Assignments can
be anything from an essay to an interview with someone immersed in deaf culture‟.

Learning from Researchers (learning about others’ research)

Research and teaching can have a dialogical relationship, where research both shapes what is taught
and, in turn, is shaped by what is taught. According to Monk (2009, 5) this affects staff (whose
research informs module content, shapes reading lists and influences the design and composition of
programmes) and students (engaging them in the shaping of the curriculum and immersing
themselves in areas of interest in a curriculum that is current and evidence-based).

The vignette below (ibid. 8) provides an example of the influence of research on curriculum
development:

An interview with Stephen Meredith, Politics

My second year module, „Radical Politics and Political Ideas in Modern Britain‟ (PO2400), is
a particular product of my research. It is available to BA (Hons) and Combined Honours
Politics students and students in cognate disciplines as an elective. The module explores
the character, development and limitations of the radical or „progressive‟ tradition of
British politics from early twentieth century New Liberalism to „New‟ Labour.

I believe that the relationship between the roles of teacher and researcher is almost
symbiotic. There are obvious benefits to students in the sense that they are introduced to
very contemporary material and debates in the subject, and they are offered new
perspectives and „hot off the press‟ learning materials. At an even more fundamental level,
the enthusiasm and passion (and of course breadth and depth of understanding)

13
generated by teaching, underpinned by particular research interests, shines through to
students and is consequently also reflected in their own work.

These four facets can be operationalized at various levels, as shown in the figure below:

Figure 3: Research-Informed Teaching in LIS, from Impact

Lessons Learned
Student Engagement is founded on the constructionist principle of learning being influenced by
participation in educationally purposeful activities (Coates 2005, 26). Learning as the co-construction
of knowledge is most fully exemplified in situations where students are not merely recipients or
observers of research, but are themselves research-active.

The relationship between research and teaching has been the subject of widespread attention over
recent years as universities sought to position themselves and their missions in ways that best
allowed them to capitalise on their resources (the orientations and specialisms of their staff, and the
distinctive nature of their student body) and optimise the opportunities available to improve
eputatio , i ease fu di g a d att a t the ight ali e of staff a d stude ts. The explicit
frameworks developed by CRIT at UCLan have enabled academics to approach their teaching, their
research and their students in a more conscious way, mindful of the need to engage students as
partners in a community where all are creating knowledge and all are learning.

The Centre was established with a £1.1 Million grant in 2007, which has been used to support this
work across the University through grants and project funding. Clearly this has helped the Centre
achieve its success – although smaller scale interventions of this nature can be implemented as part
of regular, routine curriculum review in other universities.

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Further Information
Contact details:
Professor Stuart Hampton-Reeves - Director of Centre

shampton-reeves@uclan.ac.uk
FY307, University of Central Lancashire, Preston, Lancashire PR1 2HE

Telephone: +44 (0)1772 201 201 ext. 2758

References:
Bacon, K (2009) Learning to do Research, in Impact: Linking Teaching & Research: School of
Education and Social Science, available
http://www.uclan.ac.uk/information/services/ldu/research/ess.php

Barrow, C (2009) Pedagogic Research, in Impact: Linking Teaching & Research: School of
Education and Social Science, available
http://www.uclan.ac.uk/information/services/ldu/research/ess.php

Centre for Research-Informed Teaching:

http://www.uclan.ac.uk/information/services/ldu/research/rit.php

Coates, H. The Value of “tude t E gage e t fo Highe Edu atio Qualit Assu a e ,
Quality in Higher Education, vol 32 no 2, pp121-141

Jenkins, A. & Healey, M. (2005) Institutional strategies to link teaching and research. York: The
Higher Education Academy

Marshall, J (2009) Learning in Research Mode, in Impact: Linking Teaching & Research: School of
Education and Social Science, available
http://www.uclan.ac.uk/information/services/ldu/research/ess.php

Mo k, H 9 Lea i g a out Othe s ‘esea h, i Impact: Linking Teaching & Research: School of
Education and Social Science, available
http://www.uclan.ac.uk/information/services/ldu/research/ess.php

Other Related Initiatives or Useful Links:

Healey, M, Jenkins, A, and Zetter, R (2007) Linking Teaching and Research in Disciplines
and Departments York: Higher Education Academy
Healey, M. and Jenkins, A. (2009) Developing Undergraduate Research and Enquiry York:
Higher Education Academy

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Case Study 3: Using Creative Space at Bridges CETL, University of
Bedfordshire, UK

Location
The B idges Ce t e fo E elle e i Tea hi g a d Lea i g CETL , lo ated at the U i e sit of
Bedfordshire in Luton, UK, was set up, according to Jankowska & Atlay (2008, 271), to;

Support the Personal, Career, and Professional Development of undergraduate students.

The name „Bridges‟ is not accidental as the centre aims to bridge the gap between
students‟ learning experiences and the world beyond university, smoothing transitions into
the workplace and opening opportunities.

Background to the Intervention

The relationship between learning and space was foregrounded in the work of Bridges, and the
intervention described was particularly inspired by Goodall s o k (2003) on the relationship
between innovation and physical space. According to Jankowska (2006, 4),

The idea of developing the Innovation Lab derived from the notion that delivering an
applied curriculum, in the context of an institution committed to widening participation and
employability, required an alternative approach to teaching other than merely traditional
lectures and seminars. Furthermore the development of virtual learning environments
supports a move away from a didactic approach to curriculum delivery. Employers value
higher order problem solving, creativity, and critical thinking skills that undergraduates
need to develop. The learning environment and the way in which it is used can have a
significant impact. Investigations and visits to similar resources suggested that designing a
creative environment could be of high value for the University, its staff and students.

The need to engage students and their teachers was central, as noted by Jankowska & Atlay (2008,
276):

Students need to become more active, self-directed autonomous learners, responsible for
the development of their knowledge and skills. Teachers, on the other hand, become
partners, facilitators and often co-learners in a lifelong learning process.

This was in part necessitated by the increasing diversification of the student body and the rapid
environmental changes in other areas of life, which left more traditional teaching methods and
spaces ill-equipped for current learning and teaching requirements.

Nature of the Intervention

The Bridges Learning Space comprises three different learning areas:

1. A “o ial Lea i g “pa e the “-Space , designed to enhance engagement in a relaxed,

informal setting:

16
 Figure 4: S-Space (from Jankowska & Atlay 2008, 272)

Figure 5: S-Space (from http://www.beds.ac.uk/bridgescetl/about/learningspaces)

17
2. A Fo al Lea i g “pa e F-“pa e used fo se i a s a d le tu es, o tai i g a a ge of
learning technologies:

Figure 6: F-Space (from http://www.beds.ac.uk/bridgescetl/about/learningspaces)

3. A C eati e Lea i g “pa e C-“pa e i ludi g hite, ita le alls; olla o ati el
arranged furniture, and laptops with specialised networking software (FacilitatePro):

Figure 7: C-Space (from Jankowska & Atlay 2008, 272)

18
 Figure 8: C-Space (from Jankowska & Atlay 2008, 273)

Figure 9: C-Space (from http://www.beds.ac.uk/bridgescetl/about/learningspaces)

The space is characterised by its physical characteristics, which include its confidential atmosphere
(with minimal external distractions through lack of external windows, and remote location), its
flexible layout, writable walls and technology. Its modus of use is based on collaboration and
cooperation, facilitated by technology which allows anonymous brainstorming. These are in turn
supported by facilitation techniques designed to stimulate creative thinking while capturing
practicable outcomes.

The element of novelty, the facilitative teaching style and the range of tasks aimed at different
learning styles were designed to engage students, enhancing their learning and developing their
independent critical thinking. The anonymous, collaborative software was intended to enhance
freedom of speech, minimise inhibition, and facilitate the contributions of non-native students and
those whose cultural backgrounds are less oral. Its value for gaining consensus and making decisions
was deemed useful in a learning context.

19
The space, and the learning design it embraces, favours interactivity and allows students to work at
their own pace; allowing them to focus on particular aspects that interest them before sharing their
views with others. Given its size and design to focus on small-group learning and teaching, the
facility intended to foster intimacy and effective communication.

Lessons Learned
If lea i g is a joi t p opositio … hi h also depe ds o i stitutio s a d staff p o idi g stude ts
ith the o ditio s, oppo tu ities a d e pe tatio s to e o e i ol ed Coates , , the the
teaching environment can play an important role in Student Engagement. Initial evaluation findings
indicated that students and staff found working in the creative space enjoyable. Respondents
commented favourably on the aesthetics, on the atmosphere, and on the flexibility and range of
uses it offered. In particular, comments were made about feeling stimulated to think more widely
and to participate more freely, more engaged through enjoyment, playfulness and activity, more
alert, safer and more respected. Universal involvement, increased creativity, enhanced productivity
and better problem-solving emerged as themes in feedback given, and the wider range of learning
styles and needs supported were noted with appreciation.

Most responses were suffused with excitement and enthusiasm. Negative feedback related to the
lack of natural light and air – a trade-off of a design intended to minimise exposure and distraction.

While initial evaluation findings appear overwhelmingly positive, outlay costs need to be considered
in the current straitened economic climate. Further evaluation may help establish whether benefits
in terms of engagement gains and enhanced learning and teaching outcomes justify the investment
required.

Further Information
Contact details:
Centre for Excellence in Teaching & Learning
University of Bedfordshire
Park Square
Luton, Bedfordshire
LU1 3JU

E: bridges.cetl@beds.ac.uk
T: +44(0)1582 743063

http://www.beds.ac.uk/bridgescetl

References:
Coates, H. The Value of “tude t E gage e t fo Highe Edu atio Qualit Assu a e ,
Quality in Higher Education, vol 32 no 2, pp121-141

Goodall, R. (2003) Learning the Habit of Innovation: Harnessing technology for strategic planning.
Available: http://www.uea.ac.uk/lhi/lhireport.pdf (currently unavailable: contact Gurpreet Gill,
( 01603 456161) ext 2951, g.gill@uea.ac.uk)

20
Jankowska, M. (2006) Use of Creative Space in Enhancing Students’Engagement. Available:
http://www.beds.ac.uk/bridgescetl/dissemination/findings/0606Use-of-C-Space.doc

Jankowska, M. & Atlay, M. (2008). Use of Creative Space in E ha i g “tude ts E gage e t.

Innovation in Education and Teaching International 45(3) 271-279. (Presentation Available:
http://www.beds.ac.uk/bridgescetl/dissemination/presentations/sociallearningspaces.ppt )

Other Related Initiatives or Useful Links:

Joint Information Systems Committee (2009). E-Learning Innovation programme. Available:

http://www.jisc.ac.uk/elearning_innovation.html

Joint Information Systems Committee (2006). Designing Spaces for Effective Learning: A Guide to 21st
Century Learning Space Design. Available:
http://www.jisc.ac.uk/whatwedo/programmes/elearninginnovation/learningspaces.aspx

LearnHigher Learning Development CETL (2010). LearnHigher Learning Spaces. Available:

http://www.learnhigher.ac.uk/spaces/learnhigher/home.htm

Learning and Skills Council (2005). World Class Buildings: Design Quality in Further Education.
Available: http://readingroom.lsc.gov.uk/lsc/2005/research/commissioned/world-class-
buildings.pdf

21
Case Study 4: Developing Inclusive Curricula in HE to engage
students with disabilities at LearnHigher CETL, Worcester, UK

Location
The Proje t, De elopi g I lusi e Cu i ula i Highe Edu atio , as o du ted at the U i e sit of
Worcester, UK, by the Lea i g fo All Lea i g A ea Coo di ato of the Lea Highe Ce t e fo
Excellence in Teaching and Learning (CETL). LearnHigher (2010(a)) is:

…a partnership of 16 Universities, led by Liverpool Hope University, committed to

improving student learning through providing excellent resources to support
students' learning development, and through practice-led research to inform the effective
use of those resources.

Learning Development focuses on the empowerment of students through enhancing their academic
practices to maximise their benefit from Higher Education and beyond.

Background to the Intervention

The p oje t s ai as to increase the engagement of students with disabilities and to improve their
learning experiences through the embedding of effective inclusive practices in learning, teaching,
assessment and curriculum design within the university. Widening participation initiatives, together
with the Disability Discrimination Act (Part IV), have resulted in increased institutional awareness of
the diverse needs of an increasingly diversifying student population and the requirement to make
learning and teaching more accessible and inclusive.

According to LearnHigher (2010 (b)),

An inclusive approach to learning and teaching avoids a viewpoint which locates difficulty
or deficit within the student and focuses instead on the capacity of the university to
understand and respond to individual learners' requirements. It moves away from labelling
students towards creating an appropriate educational environment… where learning,
assessment and the organisation‟s practices have been redesigned and/or adapted to
become more flexible in order to meet the learners‟ needs; for example, introducing new
content to courses, adapting access or changing delivery styles. This approach is quite
different from offering courses and then giving students with difficulties some additional
human or physical aids to enable them to participate.

Nature of the Intervention

The project yielded three deliverables:

1. A Step-by-Step Guide to using Appreciative Enquiry

The Appreciative Enquiry methodology, developed by Professor David Cooperrider in the 1980s, has
been used across the world for organisational, and for community, consultation and development.
Its distinctive feature is that it focuses only the positive; asking positive questions and looking at
potential rather than problems. It is conducted in four stages (see Figure 10, below).

22
 Figure 10: Appreciative Enquiry Roadmap (from http://www.learnhigher.ac.uk/learningareas/learningforall/)

The Dis o e phase i ol es the olle tio of data, hile the D ea phase e ui es thinking in
aspirational terms. A tio pla i g takes pla e du i g the Desig phase, a d the Desti phase
focuses on establishing sustainable solution-oriented approaches.

2. An Individual Inclusivity Profile

The I di idual I lusi it P ofile i ol es aspe ts su h as admission and induction; course content
and design; course delivery; teaching styles; assessment; feedback to students; physical
environment; technology; learning resources; course monitoring; staff development; academic
support; and work placement.

The figures below illustrate this:

23
Figure 11: Individual Inclusivity Profile (from http://www.learnhigher.ac.uk/learningareas/learningforall/)

Figure 12: Individual Inclusivity Profile (from http://www.learnhigher.ac.uk/learningareas/learningforall/)

24
 Figure 13: Individual Inclusivity Profile (from http://www.learnhigher.ac.uk/learningareas/learningforall/)

3. An Extended Version of the Web-Based Resource SCIPS

Strategies for Creating Inclusive Programmes of Study (SCIPS), was originally developed in 2003/04,
and covered a few pilot disciplines. Further funding enabled its expansion to its current 22
disciplines, and it has been culturally adapted and translated into versions which are now "live" in
Bulgaria, Greece, France, and Poland. In addition, the resource has been extended beyond Higher
Education, and now has versions designed for use in Further Education and in Adult Education.

The resource is available at: http://www.scips.worc.ac.uk .

Lessons Learned
This inter e tio di e tl add esses Ha pe & Qua e s all 9, 6) that:

…administrators and educators must foster the conditions that enable diverse populations
of students to be engaged… (We) deem it essential for educators to view engaging diverse
populations as “everyone‟s responsibility”, including their own.

Inclusivity does not only facilitate the engagement of students from these marginalised groups. It
also holds benefits for all students, as argued by Harper & Quaye (ibid.):

Interactions with diverse peers inside and outside of class has been positively linked to
benefits and outcomes in the following domains: self-concept (intellectual and social),
cultural awareness and appreciation, racial understanding, leadership, engagement in
citizenship activities, satisfaction with college, high post-baccalaureate degree aspirations,
and readiness for participation in a diverse workforce.

25
While this intervention is targeted at staff rather than students, and thus outcomes in terms of
effects on Student Engagement cannot be directly gleaned, the observed effects on changed
practice within pilot departments suggest significant positive changes to the teaching environment
to facilitate engagement. However, the ultimate agency for engagement lies with the students
themselves.

Further Information
Contact details:

References:
Chapman, V. (2008) Learning for All: Developing Inclusive Curricula in Higher Education through
Appreciative Enquiry. Available:
http://www.learnhigher.ac.uk/index.php?option=com_docman&task=doc_download&gid=668&Ite
mid=1

Harper, S. R. & Quaye, S. J. (eds) (2009) Student Engagement in Higher Education: Theoretical
Perspectives and Practical Approaches for Diverse Populations. New York & London: Routledge

(2010 (a)). LearnHigher Home. Available: http://www.learnhigher.ac.uk

LearnHigher (2010 (b)). Learning for All (Inclusivity). Available:

http://www.learnhigher.ac.uk/learningareas/learningforall/home.htm

Other Related Initiatives or Useful Links:

Cooperrider, D. L. & Whitney, D. (1999) Appreciative Enquiry: A Positive Revolution in Change. In P.
Holman & T. Devane (Eds.), The Change Handbook (pp. 245-263). San Francisco: Berrett-Koehler
Publishers, Inc.

26
Case Study 5: GetAhead Conference at London Met University, UK
(LearnHigher, Write Now and Reusable Learning Objects CETLs)

Location
Three CETLs were based / represented at London Metropolitan University: LearnHigher Learning
Development CETL; Write Now, the Academic Writing CETL; and RLO-CETL, the Reusable Learning
Objects CETL.

Background to the Intervention

The three London Met CETLs worked together on a number of projects to support and encourage a
range of learning activities, and to drive the learning and teaching activity throughout the university.
One such activity was the annual Get Ahead student conference, which was aimed at engaging and
showcasing student energy and motivation. Besides directly engaging and developing the
participating students, the conference also shows to academics and university management creative
and innovative ways of engaging students, and demonstrates benefits of engaging students rather
than ignoring them.

Nature of the Intervention

Organised by, and for, students, the conference was supported by the CETLs through the provision
of lu h a d good ags o tai i g ate ials. Conference sessions included various aspects of
writing, reading and note-making, as well as more technological sessions. Many sessions were
presented by students, including the writing mentors attached to the Write Now CETL. Students
unsure of their presentation skills or confidence were trained in presentation strategies by CETL staff
and helped to develop engaging sessions in their own voices. Some sessions were co-presented by
students and an academic staff member as collaborating partners.

A number of deliverables emerged from the conferences:

The Conferences themselves:

More than 200 students attended each of the annual Get Ahead Conferences, which have been
hailed (see, for example, http://www.londonmet.ac.uk/news/latest-news/student-get-ahead-2008-
conference-hailed-as-great-success.cfm as a g eat su ess :

Andy Mitchell, one of the conference organisers, said: „It has been a great day. I think this
sort of focus event really helps and motivates students. The feedback we have had from
student delegates was very positive and a lot of interest has been shown in whether we
will be organising conferences like this in the near future.‟

One student delegate said: „This event has been really useful and I'm grateful to everyone
who organised it.'

27
 Figure 14: From "Raising the Student Voice" (http://www.learnhigher.ac.uk)

A short video clip about the conferences can be viewed at:

http://www.youtube.com/user/adm111#p/u/0/n1wHOQZyHn0

Resources produced from the Conferences:

Aimed at students who missed the 2010 conference, or those who attended but were unable to
attend every session (several sessions ran in parallel throughout the day), a Flash resource is being
produced and is available online at: http://www.catsconsulting.com/getahead2010/#

This resource contains clips and PowerPoint presentations from many of the sessions, as well as
keynote speakers, some feedback from students who attended the conference and the student
organisers, and a selection of photos taken throughout the day.

28
 Figure 15: The 2010 Get Ahead Conference Resource (from http://www.catsconsulting.com/getahead2010/#)

The resource, in its final form, will be linked to the legacy websites of the three CETLs.

A Conference planning resource:

A laminated A3 poster, which can be seen in Figure 13 below, was produced to support the 2008
conference. The resource, which can be written on with an erasable whiteboard marker, proved very
popular when displayed at the national CETL Student Network conference.

Figure 16: Conference planning resource (from http://www.learnhigher.ac.uk)

A PowerPoint p ese tatio , ‘aisi g the “tude t Voi e , as d a up as a ase stud to use to
encourage other institutions to organise student conferences.

Lessons Learned
E i hi g edu atio al e pe ie es ha e ee fou d to a k a o g the o e po e ful
o t i uto s to lea i g a d pe so al de elop e t , as e h a ked oth AU““E the
Australasian Survey of Student Engagement) and NSSE (the National Survey of Student Engagement,
in the US and Canada). Kuh (20009) describes activities such as participating in student-led initiatives
like these o fe e es as high-i pa t a ti ities , which confer significant benefits to students and
thus are an important dimension of Student Engagement.

By all indications, this intervention was very successful. Repeated annually, the model has been
shown to work well, and the expectation exists for it to continue beyond the life of the CETLs.
However, with the three CETLs falling away, financial sustainability is in question. Given the financial
situation, taking over an externally funded non-core activity, however successful, is not within the

29
universit s ea s. The efo e, scaling down will be required to allow it to be run with existing
resources.

Financial sustainability is not the only concern. Given its reliance on student leadership and input,
success also rests on the continued availability of high-calibre student participation from an ever-
changing student body. With a high proportion of those involved being senior students, leadership
renewal becomes critical. Furthermore, without the ready resource of CETL funding to nurture and
develop a network of students to draw from, broader engagement strategies within the institution
become more significant. Attracting students and publicising engagement opportunities within a
resource-constrained environment is one of the challenges CETL host institutions will face in this
post-CETL period.

Further Information
Contact details:
Sandra Sinfield: s.sinfield@londonmet.ac.uk

Andy Mitchell: a.mitchell@londonmet.ac.uk

References:

Australasian Survey of Student Engagement (AUSSE) Available at: http://ausse.acer.edu.au/

Kuh, G. D. 9 Afte o d i Ha pe , “. ‘. & Qua e, “. J. Student Engagement in Higher

Education: Theoretical Perspectives and Practical Approaches for Diverse Populations. New York &
London: Routledge. pp313-317

LearnHigher (2010): http://www.learnhigher.ac.uk

National Survey of Student Engagement (NSSE) Available at: http://nsse.iub.edu/

South African Survey of Student Engagement (SASSE) Available at: http://sasse.ufs.ac.za/

Other Related Initiatives or Useful Links:

AH‘C Be o d Te t “tude t-led initiatives:

http://projects.beyondtext.ac.uk/StudentLedInitiatives/index.php

A I Bo e ed? E gagi g “tude ts i the Lea i g P o ess, th ough a “tude t-Led Co fe e e :

http://www.heacademy.ac.uk/assets/hlst/documents/case_studies/am_i_bovvered.pdf

Student-led conferences at the Univesity of Leicester:

http://www2.le.ac.uk/offices/ssds/sd/pgr/events/student-led

Roundhouse student-led conference on Critical Theory and Education (response):

http://joss.blogs.lincoln.ac.uk/2010/03/31/roundhouse-student-led-conference-on-critical-theory-
and-education/

30
Case Study 6: Developing Online Community at the University of
Gloucestershire, UK

Location
This case study is located within a first-level module of an undergraduate course in management for
students studying community development at the University of Gloucestershire, based at Gloucester
and Cheltenham.

Background to the intervention

If students choose not to engage fully in a community of practice, they lose out on learning
opportunities. Thus, teaching staff should design engaging online discussions to encourage early
engagement by students. In order for students to benefit optimally from the course, they need to
participate in the online discussions.

The course is structured with two assignments late in the first year which require participation in
online discussion, increasing the importance of fostering student engagement in online communities
early in their course.

Skinner (2009, 90) argues that:

Participation in a learning community depends first on a student being present and

secondly on the student interacting with others by making a contribution to discussion…
However, simply being present in a group setting [such as online “lurking”] is not enough
if people are to develop individual skills and confidence and contribute to the welfare of a
community.

This case study discusses an example where the design of the online discussion failed to engage
students, leaving them poorly motivated to participate.

Nature of the intervention

Ma age e t at Wo k is a fi st le el odule e ui i g pa ti ipation in an online community. There
were 25 students, from three streams, taking the module. Skinner (2009, 92) notes that:

Five discussion tasks in „Management at Work‟ were originally designed using Salmon‟s
five-stage model (Salmon 2000) [see below], introducing students gradually to knowledge
construction using the WebCT discussion tool. The activities were expected to extend
classroom discussion, help the students get acquainted and develop cooperation based on
shared interests. Students taking the same subject would build a group identity and apply
general management ideas to their discipline.

The assignment carried 50% of the assessment marks for the module, with marks being given for
responses that were thoughtful and that stimulated discussion, as well as for peer support.

“al o s five stages and the corresponding task, as outlined by Skinner (2009), are listed below:

1. Access and Motivation – students were required to give an account of a personal experience
of management;
2. Online Socialisation – students were required to suggest their goals for the module and to
discuss motivation as a management tool;

31
 3. Information Exchange – students were required to share subject-related resources and to
discuss current issues in their field;
4. Knowledge Construction – students were required to apply management ideas from their
reading to management roles in relevant professions;
5. Development – students were required to reflect on performance and evaluate the
discussion experience.

Generic feedback was provided after each of the first two tasks. Individual feedback was then
provided after tasks three to five by the teacher, in order to build confidence and to suggest
improvements.

However, a high proportion of students only entered the discussion after the published deadlines,
leading to concerns about latecomers dragging the discussion backward. Previous research had
sho that the failu e of so e stude ts to e gage i a si ila odule had se e el da aged the
experience of community for those keen to participate. Participating students are upset by the
a se e of othe s… “ki e 9, 9 . Thus additional support had been introduced to boost skills
and confidence before the assignments based on an audit of attitudes, skills and confidence levels
within the first week of study. This was followed up by a later audit to detect changes in these levels
and identify any students who may need additional assistance. At the end of the module, seven
students were interviewed about their experiences on the course.

Lessons Learned
Quoting Dalziel, Hewitt and Evans (2007, 26), Skinner (2009, 96) notes that:

…the rewards of participation “are somewhat intangible and it is likely that people will be
unaware of these benefits until they take part”.

Thus, oti atio is e t al to stude ts opti isatio of the oppo tu ities offe ed o li e lea i g
communities. In the case study, the stude ts p ofessed la k of oti atio as epo ted i the fi st
audit) was not immediately picked up – the module was compulsory, and many students had no
interest in management. By designing the very first task to focus on management, some students
felt alienated from the outset and the opportunity to engage them was compromised.

As a alte ati e app oa h, o e stude t suggested i his feed a k that usi g stude ts e thusias
for their subjects may be a way of introducing management; through the passion for their discipline.
Skinner (2009, 97) notes that:

The extrinsic motivation of assessment is not enough to encourage students to participate

in a timely and effective manner in an online discussion,

Particularly where there is a lack of excitement about the topic. She goes on to argue (2009, 98-9)
that

The teacher‟s task, therefore, is to spark engagement by striking a personal chord, making
contact with students and, if necessary, reaching out into a space where students are at
ease… If online discussion is to be successful as a tool for building a strong sense of
community, it must motivate each individual student to engage from the outset.

While successful interventions can shed an inspiring light of potential on opportunities for
replication or adaptatio i o e s o o te t, so eti es the lesso s lea ed f o less
successful, or failed, interventions expose critical dynamics or structural factors that need to be
taken into account when planning a similar intervention. Thus, producing case studies of enormous
potential benefit.

32
Further information
Contact details:

Elisabeth Skinner

Department of Natural and Social Sciences

University of Gloucestershire

Cheltenham, UK

skinner@glos.ac.uk

References:
Dalziel, D., Hewitt, E. & Evans, L. (2007). Motivations and barriers to citizen governance. London:
Communities and Local Government.

Salmon, G. (2000). E-moderating: The Key to Teaching and Learning Online. London: Kogan Page.

Skinner, E. (2009). Using Community Development Theory to Improve Student Engagement in Online
Discussion: A Case Study. ALT-J Research in Learning Technology 17(2) 89 - 100

Other Related Initiatives or Useful Links:

Asso iatio fo Lea i g Te h olog ALT What esea h has to sa fo p a ti e iki:

http://wiki.alt.ac.uk/index.php/What_research_has_to_say_for_practice

Association for Learning Technology (ALT) Open Repository: http://repository.alt.ac.uk/736/

JISC publication on The Learner Experience of e-learning:

http://www.jisc.ac.uk/publications/programmerelated/2009/respondingtolearners.aspx

33