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Tutorial 02 - Job Design, Job Analysis and Job Redesign

Jennifer, the new manager of Carter Cleaning Company, realized she needed to develop job descriptions for her store managers. She found that without clear expectations and guidelines, managers were not following policies consistently. A job description outlining responsibilities would help address this issue. The store manager's general duty is to direct store activities to maximize quality, customer service, and profits through cost control. Specific responsibilities include quality control, cleanliness, customer relations, bookkeeping, cost control, inventory, maintenance, purchasing, safety, waste removal, human resources, and pest control. Jennifer must determine the job description format, collect information on standards and procedures, and understand how job analysis can provide useful information for human resource management objectives.

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Shenali Nupehewa
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33 views

Tutorial 02 - Job Design, Job Analysis and Job Redesign

Jennifer, the new manager of Carter Cleaning Company, realized she needed to develop job descriptions for her store managers. She found that without clear expectations and guidelines, managers were not following policies consistently. A job description outlining responsibilities would help address this issue. The store manager's general duty is to direct store activities to maximize quality, customer service, and profits through cost control. Specific responsibilities include quality control, cleanliness, customer relations, bookkeeping, cost control, inventory, maintenance, purchasing, safety, waste removal, human resources, and pest control. Jennifer must determine the job description format, collect information on standards and procedures, and understand how job analysis can provide useful information for human resource management objectives.

Uploaded by

Shenali Nupehewa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Tutorial 02 – Job Design, Job Analysis and Job Redesign

Read the case study and answer the questions below

Carter Cleaning Company

Based on her review of the stores, Jennifer concluded that one of the first matters she had to
attend to involved developing job description for her store managers.

As Jennifer tells it, her lessons regarding job description in her basic management and HR
management courses were insufficient to fully convince her of the essential role job descriptions
actually played in the smooth functioning of an enterprise. Many times during her first few
weeks on the job, Jennifer found herself asking one of her store managers why he was violating
what she knew to be recommended company policies and procedures. Repeatedly, the answers
were either “Because I didn’t know it was my job” or “Because I didn’t know that was the way
we were supposed to do it.” Jennifer knew that a job description, along with a set of standards
and procedures that specified what was to be done and how to do it would go a long way toward
alleviating this problem.

In general, the store manager is responsible for directing all store activities in such a way that
quality work is produced, customer relations and sales are maximized, and profitability is
maintained through effective control of labor, supply and energy costs. In accomplishing that
general aim, a specific store manager’s duties and responsibilities include quality control, store
appearance and cleanliness, customer relations, book keeping and cash management, cost control
and productivity, damage control, pricing, inventory control, spotting and cleaning, machine
maintenance, purchasing, employee safety, hazardous waste removal, human resource
administration, and pest control.

The questions that Jennifer had to address follow.

1) What should be the format and final form of the store manager’s job description?

1
2) How should Jennifer carry out collecting the information required for the standards,
procedures, and job description?
3) What are the advantages and disadvantages of above data collection methods?
4) What items are typically included in the job description? What items are typically not
shown?
5) What is job analysis? How can you make use of the information it provides?
6) Describe the types of information typically found in a job specification.
7) Describe how the outcomes of Job Analysis help to achieve the primary objectives of
Human Resource Management.

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