NEOM OCCUPATIONAL SAFETY AND HEALTH

PROJECTS GOVERNANCE FRAMEWORK

(NEOM-NPR-GFR)

MANAGEMENT MANUAL

NEOM-NPR-GFR-001 Rev 01.00, December 2020

Document history

Revision code Description of changes Purpose of issue Date

Issued for
01.00 First Issue 20.07.2020
Implementation
Revision and alignment with Neom Projects Issued for
02.00 16.12.2020
Employer Requirements Implementation

Document approval

Prepared by Reviewed by Approved by

Name Robert Burns Ashely Becker Osama Wahba Brett Smythe

Job Title Senior Safety Manager Executive Director - Director Chief Projects Officer
ESCD Project Controls Technical Support

Contents

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1. Introduction ..................................................................................................................................................................... 5
1.1 NEOM-NPR-GFR Structure and Hierarchy of Documents ........................................6

1.2 Organisation’s Occupational Safety and Health Management System ...............8

2. Aims, Benefits and Distinctive Features of NEOM-NPR-GFR ................................................................. 8

3. Implementation of the NEOM-NPR-GFR ....................................................................................................... 11
3.1 Requirements ........................................................................................................................... 11

3.2 Classification of Organisational Risk............................................................................... 10

3.3 Flexibility and Independence ............................................................................................. 11

3.4 Consultation and Cooperation ......................................................................................... 11

4. NEOM-NPR-GFR Key Requirements ................................................................................................................. 13

4.1 Risk Management ................................................................................................................123

4.2 Management of Change ...................................................................................................123

4.3 Legal and other Requirements .......................................................................................123

4.4 Procurement ...........................................................................................................................134

4.5 Incident Notification, Investigation and Reporting ................................................134

4.6 OSH Performance Monitoring and Reporting ..........................................................134

4.7 Emergency Response and Management ....................................................................145

4.8 Management of Contractors ...........................................................................................145

4.9 Audit and Inspection...........................................................................................................156

4.10 Corrective and Preventative Action ..............................................................................156

4.11 Training, Awareness and Competence ........................................................................156

4.12 Consultation and Communication ................................................................................167

4.13 Operational Procedures .....................................................................................................178

4.14 Document Control and Record Retention .................................................................178

4.15 Management Review ..........................................................................................................178

5. Organisation OSHMS Development and Implementation ................................................................. 189

6. NEOM-NPR-GFR Administration and Roles ................................................................................................. 20
6.1 Administration Hierarchy .................................................................................................... 20

6.2 NEOM-NPR-GFR Authorisation and Approval ........................................................... 22

6.3 Document Control ................................................................................................................. 22

6.4 Registration of an Organisation and its OSHMS ....................................................... 23

6.5 Registration of OSH Practitioners .................................................................................... 23

6.6 Appointment of Principal Contractor ............................................................................. 23

7. NEOM-NPR-GFR Review ......................................................................................................................................... 22

Appendix 1 Occupational Safety and Health Management System ............................................................... 25
Appendix 2 Reference List ............................................................................................................................................... 26

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 NEOM Projects OSH Policy

An ethos of safe working underlies and sustains the performance of our

entire workforce in NEOM, as a state of mind and culture. Safety culture
can’t sustain itself without all of us.

The role of each person is to be a safety leader in their own space,

uphold the standards and serve as a model for their colleagues in the
workplace. A safety leader goes above and beyond to make safety a
priority—for themselves and for those around them – inspiring others to
do the same.

NEOM Projects are committed to the promotion of safe and healthy

working practices and conditions across all Sectors and the prevention
of harm to all people within NEOM’s undertakings.

This commitment will be achieved when all concerned parties work

together to ensure that every activity within NEOM is undertaken in a
responsible, safe and sustainable manner.

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1. Introduction
This document defines the organisation of Occupational Safety and Health (OSH) management in
NEOM Projects and the minimum requirements to be met by all Organisations seeking to establish
a compliant Occupational Safety and Health Management System (OSHMS).

The NEOM Projects Occupational Safety and Health Governance Framework (NEOM-NPR-GFR)
complies fully with the NEOM-OHS-GF. The NEOM Projects Occupational Safety and Health
Governance Framework (NEOM-NPR-GFR) has been developed to include a Management Manual
(this document) and subsequent Management System Units (MSUs), Standard Operating
Procedures (SOPs) and Technical Guidance (TG) documents to ensure consistency of approach
and setting minimum OSH standards across all Organisations. These documents are supported
by standalone Abbreviations and Terminology reference document and a Safety Policy.

The Organisation i.e. NEOM Projects (NEOM-NPR) role is to initiate and implement the NEOM
Projects Occupational Safety and Health Governance Framework (NEOM-NPR-GFR).

NEOM-NPR-GFR – Abbreviations and Terminology Manual

The purpose of the Abbreviations and Terminology document is to harmonise the definitions and
understanding of commonly used OSH technical terms within NEOM. This is vital due to the
diverse range of cultural backgrounds and languages spoken within NEOM.

All efforts have been made to integrate existing definitions from relevant Competent Authorities.

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1.1 NEOM-NPR-GFR Structure and Hierarchy of Documents

The NEOM-NPR-GFR documents are arranged in a hierarchy as demonstrated in Figure 1 with

each serving a purpose as detailed within the following paragraphs.

Mandatory requirements
OSH
Non-Mandatory requirements
VISION

Management Manual
PART 1 Governance Framework
Administration

Management System Units

Mandatory NEOM-NPR-GFR
PART 2
Implementation
Process

Standard Operating Procedures

PART 3 Mandatory Technical Requirements, Standard
Forms

Guidance
PART 4 Occupation Standards and Guidelines Values
Technical Guidelines

Figure 1 – NEOM-NPR-GFR Documents

NEOM Occupational Safety and Health Vision

Establish NEOM as a world leader in OSH governance

By the integration of intelligent progressive thinking and proven sustainable systems NEOM-NPR
aim to implement a Governance Framework that is user friendly, multiplatform, interactive,
technologically advanced and flexible.

PART 1 - NEOM-NPR-GFR – Management Manual (Mandatory)

This Management Manual provides an overview of the administration and roles in the
Management System's structure and signposts Organisations to the related requirements in the
hierarch of NEOM-NPR-GFR documents.

The manual contains 7 key sections that provide an overview of the Management System’s
structure and approach.

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 PART 2 - NEOM-NPR-GFR- Management System Units (MSUs) (Mandatory)

The NEOM-NPR-MSU define the mandatory management system components and minimum
requirements to be incorporated into an organisation’s OSHMS. As the NEOM-NPR-GFR covers all
Sectors and Organisations, each of the MSUs will apply to a varying degree to each Sector or
Organisation. The MSU requirements are similar to International Standards Organisation (ISO) ISO
450011 requirements.

The MSUs include 9 mandatory management components to be incorporated into an

organisations OHS MS.

PART 3 - NEOM-NPR-GFR - Standard Operating Procedures (SOPs) (Mandatory)

A Standard Operating Procedure (SOP) provides mandatory minimum OSH technical requirements
on a specific subject (e.g. use of Personal Protective Equipment). Each Organisation must ensure
they are aware of the subject matter covered by the SOP and where this is part of their
undertakings, ensure that the minimum requirements in that SOP are complied with (i.e. some
SOPs are not relevant to your Organisation if you do not undertake the activity).

The SOPs are supported by mandatory Standard Forms to be used for reporting and submittals.

PART 4 - NEOM-NPR-GFR – Guidance (Non-Mandatory)

NEOM-NPR-GFR - Occupational Standards and Guideline Values

The Occupational Standards and Guideline Values include OSH threshold and exposure levels - the
level of pollutants prescribed by regulations that are not to be exceeded during a given time in a
defined occupational environment.

NEOM-NPR-GFR - Technical Guidelines

Provide non-mandatory information and guidance on how to achieve a requirement as defined in

the NEOM-NPR-GFR. Guidance is not mandatory, but it should be adopted unless an Organisation
chooses an alternative control measure or course of action that achieves an equivalent or better
standard. Technical guidelines are developed jointly by NEOM-NPR and the relevant subject
Competent Authority – usually as a subordinate document to an approved Standard Operating
Procedure.

NEOM-NPR-GFR General Guidelines

Provide non-mandatory information and general guidance and interpretation of an NEOM-NPR-

GFR concept and/or principle.

This document also provides detailed interpretations of important principles, concepts and
processes to be followed when developing and implementing an OSHMS.

1 https://www.bsigroup.com/en-GB/Occupational-Health-and-Safety-ISO-45001/

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1.2 Organisation’s Occupational Safety and Health Management System

Organisations that are officially informed / nominated by NEOM-NPR / Sector Regulators (SR) are
required to develop, implement and maintain an appropriate OSHMS that addresses the specific
OSH hazards and risks associated with its activities. An Organisation OSHMS must comply with
the requirements of the NEOM-NPR-GFR.

An introduction to the structure of an OSHMS is in Appendix 1.

The NEOM-NPR-GFR incorporates the key requirements from the following International
Standards: Occupational Health and Safety Assessment Series (ISO 45001); Guidelines for Auditing
Management Systems (ISO 19011) and Risk Management Principles (ISO 31000), into one
integrated system that also recognises the commitments and aspirations of NEOM and the unique
features of NEOMs mandatory NEOM-NPR-GFR compared to conventional “voluntary” standards.

2. Aims, Benefits and Distinctive Features of NEOM-NPR-GFR

The aims of the NEOM-NPR-GFR include:
• Establish OSH regulatory framework applicable to all Sector and introduce a combined
Governance Framework;
• Serve as a management tool to achieve compliance with NEOM OSH laws and regulations;
• Ensure that the vision of NEOM is promoted and achieved;
• Drive continuous improvement in the management of OSH issues to achieve the best
outcomes while having regard to the social and economic development of NEOM; and
• Develop appropriate management system and technical requirements to ensure OSH issues
are addressed in a systematic matter.
The aim of all Organisations and OSH practitioners having to register and submit their
Organisations OSHMS for approval is to standardise the levels of OSH management throughout
NEOM

Effective implementation of the NEOM-NPR-GFR requirements by Organisations will lead to the

following benefits:

• Improved occupational safety and health standards;

• Reduce injuries, illnesses and incidents in workplaces;

• Reduced corporate risks and liabilities;

• Robust occupational health programs;

• Improved business efficiency; and

• Increased staff wellbeing and morale.

Although the NEOM-NPR-GFR incorporates the key features of the relevant international OSH
standards, importantly it includes several distinctive features (Figure 2). These include:

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 Regulatory
Integration of
OSH

Capacity Promotes and

Building Rewards Self
Regulation

OSH Incorporates
Communication International
Distinctive Standards but
and Consultation
Features Stand Alone

Partnership
Between
Risk
Government and
Management
Private Entities
Performance
Based System

Figure 2 – The NEOM-NPR-GFR – Distinctive Features

• Regulatory Integration of OSH – The focus of the NEOM-NPR-GFR is to reduce OSH regulatory
duplication and overlap through a systematic process of integration of the relevant authorities
OSH requirements into the system.

• Promotes and Rewards Self-Regulation – Organisations are encouraged to voluntarily

discover, disclose, correct, and prevent violations of relevant laws. By applying these concepts,
they may be rewarded with less frequent regulatory intervention and be less prone to OSH
prosecution.

• Incorporates International Standards – But Stand Alone in Implementation – the system

incorporates the key components of the relevant international standards but does not require
Organisations to gain certification to these international systems by a third party if they do not
wish to do so.
• Based on Partnerships between Government and the Private Sector Organisations – The
system is designed to encourage interaction and cooperation between the government and
private sectors, the interaction between Organisations and NEOM.

• Performance Based System – It is a system requirement for SR’s and Organisations to establish
OSH performance targets and goals and implement a monitoring program. For Organisations
to obtain and maintain approval for their OSHMS they must comply with the monitoring and
reporting requirements of the NEOM-NPR-GFR.

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 • Communication and Consultation – A key component of the system is the inclusion of
communication and consultation requirements. Employers have the duty to consult with
employees and work together to eliminate or reduce work-related injuries and illness and to
promote health and well-being. This is not only a legal responsibility - there are very real
benefits for an employer to implement and maintain a consultative approach. It ensures that a
safe and healthy workplace, and work practices, programs and procedures are created and
maintained by the people who must work within these systems and be guided by them.

• Risk Management – One of the most important components in managing OSH hazards and
risks is to ensure Organisations have a comprehensive risk management program implemented.
Risk management provides structured approach to identifying OSH risks. Understanding all OSH
hazards and risks allows an Organisation to measure and prioritise risk and take the appropriate
action to reduce loss. An effective risk management program does not eliminate all OSH risks.
However, having an appropriate and operational risk management program in place is a key
component to ensure that an Organisation is committed to loss reduction or prevention.

• Capacity Building - One of the key features of the system is the focus on capacity building
within the field of expertise in Occupational Safety and Health within NEOM. An important
component of the capacity building initiative is to proactively encourage NEOM citizens to
engage in the OSHMS initiative.

• Cultural Change – One of the long-term goals of the OSHMS initiative is to effect cultural
change within the inhabitants of NEOM. It is intended that the NEOM-NPR-GFR will be a key
tool in the process of achieving a positive OSH cultural change to achieve a safer and healthier
future for NEOM.

3. Implementation of the NEOM-NPR-GFR

3.1 Requirements

The NEOM-NPR-GFR specifies mandatory OSH management requirements for developing,

implementing and maintaining an OSH management system to enable any Organisation to
control its OSH risks and continually improve its OSH performance.

The extent of the application by an Organisation of the mandatory requirements of the

NEOM-NPR-GFR will depend on factors such as the nature of the Organisation’s activities,
the risks and complexity of its operations.
3.2 Classification of Organisational Risk

The NEOM-NPR-GFR is the foundation for Organisations of any size or complexity, to build their
OSHMS capacity to meet minimal acceptable NEOM requirements (or standards of compliance).
Compliance of any Organisation to its different components is subject to the Organisation’s
classification under the system.

The NEOM-NPR-GFR recognises that not all Organisations perform tasks and activities that contain
a significant level of risk. NEOM-NPR / SR shall conduct a risk assessment to determine the
underlying hazards and risks on all relevant sector Organisations.

There are three levels of classification, which include:

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 1. Nomination as a high-risk Organisation: An Organisation officially nominated as high risk
by NEOM-NPR / SR shall comply with all requirements of the NEOM-NPR-GFR, including
developing a fully compliant OSHMS and gaining approval from NEOM-NPR / SR and or
NEOM LPFS.
2. Notification as a Medium Risk Organisation: An Organisation that is officially notified to
do so, shall comply with the technical requirements of relevant Regulatory SOPs (Standard
Operating Procedures, SOPs and Standards).
3. Notification as a Low Risk Organisation: Following notification by the NEOM-NPR / SR, low
risk Organisations shall be inspected to ensure compliance with the NEOM-NPR-GFR, within a
timeframe specified by NEOM-NPR / SR during the official notification.

Note: All Organisations carrying out construction activities in NEOM will automatically be
classed as high-risk Organisations; and

Applicable Standard Operating Procedures are mandatory to all Organisations, regardless

of risk classification.

3.3 Flexibility and Independence

To assist Organisations, the NEOM-NPR-GFR requirements outlined in the NEOM-NPR-GFR

Management System Units document constitute all requirements of a self-regulating management
framework. It therefore allows Organisations to develop a standalone management system based
entirely on the NEOM-NPR-GFR. It also allows Organisations to have the flexibility to incorporate
these requirements into existing management systems.

The approach and SOP for developing and implementing the OSHMS remains the decision of the
Organisation. It is likely that Organisations already implementing the principles of recognised
international management system standards will find it easier to develop and implement an
OSHMS in compliance to the NEOM-NPR-GFR requirements.

Conversely, an Organisation OSHMS that has been developed to meet the requirements of the
NEOM-NPR-GFR will comprise components of various internationally recognised standards and
associated elements such as OHSAS 18001 occupational health and safety management and ISO
45001 occupational health and safety management.

3.4 Consultation and Cooperation

NEOM-NPR will proactively consult and cooperate with various International OSH Regulatory
Bodies and relevant OSH Professional Membership Bodies to share information and experiences.
These bodies will be chosen due to their vast previous experience in OSH regulatory environments
and associated technical issues.

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4. NEOM-NPR-GFR Key Requirements
4.1 Risk Management

One of the most important components in managing OSH hazards and risks is to ensure
Organisations have a comprehensive risk management program implemented.

Risk management provides structured approach to identifying OSH risks. Understanding all OSH
hazards and risks allows an Organisation to measure and prioritise risk and take the appropriate
action to reduce loss. Risk management has other benefits for an Organisation, including:

• Protecting employees and other persons from harm;

• Protecting the reputation and public image of the Organisation;
• Protection of the Environment;
• Increasing the stability of operations; and
• Preventing or reducing legal liability.
An effective risk management program does not eliminate all OSH risks. However, having an
appropriate and operational risk management program in place is a key component to ensure that
an Organisation is committed to loss reduction or prevention.

4.2 Management of Change

Another key factor of risk management is the management of change within an Organisation,
(changes to processes, machinery, equipment, location, materials, chemicals, etc.). This process
ensures that you have control over every stage of the change being made, and that the change is
properly evaluated prior to being introduced to your workplace. This avoids any problems that
may arise by ensuring that effects of the change are assessed carefully in advance, such as the
introduction of unforeseen OSH risks caused by the change.

NEOM-NPR- MSU 2 - Risk Management provides detailed information and requirements.

4.3 Legal and other Requirements

In order to comply with laws and regulations that apply, Organisations must first know what the
requirements are and how they affect what they do. Compliance with legal requirements is one of
the key components upon which each OSHMS shall be based. The potential costs of non-
compliance (possible harm to employees, the community, revenue loss and impact on public
image, for example) can be very high.

Thus, an effective OSHMS should include processes to:

• Identify and communicate applicable legal and other requirements, and;

• Ensure that these requirements are factored into the Organisation’s management efforts.
An OSHMS shall include a procedure for identifying, having access to and analysing applicable
legal and other requirements to determine their impacts on its operations. “Other requirements”
might include international standards, industry codes of practice, international conventions or
similar requirements to which the Organisation might subscribe.

NEOM-NPR- MSU 9 – Compliance and Management Review provides detailed requirements.

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4.4 Procurement

The Organization shall establish, implement and maintain a process(es) to control the procurement
of products and services in order to ensure their conformity to its OSHMS. The Organization shall
coordinate its procurement process(es) with its contractors, in order to identify hazards and to
assess and control the OSH risks.

The organization shall ensure that the requirements of its OSH management system are met by
contractors and their workers. The Organisation’s procurement process(es) shall define and apply
occupational health and safety criteria for the selection of contractors.

4.5 Incident Notification, Investigation and Reporting

Incident investigation is an important tool for preventing reoccurrence of incidents and to identify
any opportunities for improvements within the Organisation’s OSHMS. Organisations have a duty
to ensure that all incidents, no matter how small or trivial they may appear, are recorded and
investigated.

The NEOM-NPR-GFR includes requirements that Organisations must consider when developing
their OSHMS including:

• Competencies of those investigating incident’s;

• Internal and external notification and reporting requirements; and

• Roles and Responsibilities of external and internal stakeholders.

The NEOM-NPR-GFR includes detailed OSH incident notification, investigation and reporting
requirements. These include standard investigation forms (Forms G, G1 and G2) and specified
timelines for reporting. The system also includes specific lists of types of OSH incidents that are
mandatory to report, including:

• List of Serious Dangerous Occurrences;

• List of Serious Injuries;
• List of Serious Occupational Illness / Diseases;
Requirements for incident notification, investigation and reporting are held within:
• NEOM-NPR- MSU 7 – Monitoring, Investigation and Reporting; and
• NEOM- NPR-SOP 02.0 – OSH Incident Notification, Investigation and Reporting.

4.6 OSH Performance Monitoring and Reporting

The NEOM-NPR-GFR includes rigorous requirements for monitoring, measurement and reporting
of OSH performance. These monitoring activities enable an Organisation to:

• Evaluate OSH performance (e.g. KPI’s, health surveillance, well-being programs);

• Analyse root causes of problems;
• Assess compliance with legal requirements;
• Identify areas requiring corrective action, and
• Improve performance and increase efficiency.

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 The NEOM-NPR-GFR includes detailed OSH Performance Monitoring and Reporting requirements.
These include standard reporting forms (Forms E, E2 and E3,) and specified timelines for reporting.
The system also includes specific performance information that is mandatory to report, including:

• Annual External Compliance Audit Results;

• SR Minimum Key Performance Indicators; and
• Organisation Minimum Key Performance Indicators. Detailed information and requirements
are provided within:

• NEOM-NPR- MSU 7 – Monitoring, Investigation and Reporting; and

• NEOM- NPR-SOP 06.0 – OSH Performance Monitoring and Reporting.

4.7 Emergency Response and Management

One of the key components of the NEOM-NPR-GFR is ensuring that all Organisations develop an
appropriate Emergency Management Program.

Despite an Organisation’s best efforts, the possibility of incidents and other emergency situations
still exists. Effective preparation and response can reduce injuries, protect employees and
neighbours, reduce asset losses and minimise downtime.

Emergency preparedness and response programs shall include provisions for:

• Assessing the potential for accidents and emergencies;

• Plans / procedures for responding to incidents;
• Periodic testing of emergency plans / procedures; and
• Mitigating impacts associated with these incidents.

NEOM-NPR- MSU 6 - Emergency Management provides detailed information and requirements.

4.8 Management of Contractors

The NEOM-NPR-GFR provides a systematic approach to the management of contractors so that

the OSH risks from the engagement of contractors are assessed and minimised.

Organisations have the obligation to ensure that contractors are performing work activities in a
manner that is safe for employees and the community.

To do this the NEOM-NPR-GFR includes several features that include:

• Introduction of “principal contractor” requirements for construction work;

• Contractor’s management process, for the selection, engagement and monitoring of contractors;

• Risk management requirements for contracted work(s);

• Training requirements for contractors; and
• Communication and consultation requirements.

NEOM-NPR- MSU 3 – Management of Contractors provides detailed information and requirements.

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4.9 Audit and Inspection

Once an Organisation has established its OSHMS, verifying the implementation of the system is
critical. To identify and resolve OSHMS deficiencies the Organisation must actively seek them out.

Results of OSHMS audits and Inspections shall be linked with developed corrective and preventive
action processes.

The NEOM-NPR-GFR includes requirements for OSH audits and inspections. Such monitoring
activities are critical to OSHMS effectiveness. Systematic identification and reporting of OSH
deficiencies to management provides a great opportunity to:

• Maintain management focus on the impacts of OSH;

• Improve the OSHMS and OSH performance; and
• Ensure cost-effectiveness of OSH Management.

NEOM-NPR- MSU 8 – Audit and Inspection provides detailed information and requirements.

4.10 Corrective and Preventative Action

For an OSHMS to be effective on an ongoing basis, each Organisation must have procedures for
identifying actual and potential non-conformance and taking corrective and preventive action.

The NEOM-NPR-GFR includes detailed requirements that Organisations must incorporate into
their OSHMS.

NEOM-NPR- MSU 8 – Audit and Inspection provides detailed information and requirements.

4.11 Training, Awareness and Competence

Under the NEOM-NPR-GFR, Organisations have a responsibility to identify, plan, monitor and
record training needs for all employees and other relevant stakeholders.

Organisations are required to develop a procedure to ensure the training of employees and other
stakeholders and confirm they understand the necessary OSH technical and procedural
requirements to perform their duties in a safe manner.

To do this the NEOM-NPR-GFR includes several requirements that include:

• Appropriate induction training to all new and transferred employees;

• Identify and deliver specific OSH training that enables employees to work safely;
• Ensure employees have the appropriate competence for the duties they are required to
perform; and
• Maintain records of employee OSH training and competencies.

The NEOM-NPR-GFR requires that all employees shall receive appropriate OSH training. Such
training shall be tailored to the different needs of various levels or functions in the Organisation.
Training shall also be developed and conducted in an appropriate manner considering language
and literacy requirements of participants. However, training is just one factor to establish and

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 maintain competence of employees, which is typically based on a combination of education,
training, and experience.

The NEOM-NPR-GFR establishes criteria to measure and maintain the competence of individuals
performing tasks.

NEOM-NPR- MSU 5 – Training, Awareness and Competency provides detailed information and
requirements.

4.12 Consultation and Communication

Consultation and communication with relevant stakeholders, particularly with employees is

required under the NEOM-NPR-GFR when developing, implementing and maintaining an OSHMS.

Through consultation, employers can become more aware of hazards and OSH issues experienced
by employees. Employees can provide suggestions on how to solve OSH problems. Participation
enables the employee to contribute to determining how the work can be undertaken safely.

Effective communication requires Instruments for information to flow top-down, bottom-up and
across functional lines. Since employees are on the “front lines,” they are an excellent source of
information, issues, concerns and ideas.

Effective consultation and communication can result in:

• Demonstrating management commitment;

• Ensuring understanding of roles and expectations;
• Improved management decisions through gathering a wider source of ideas about OSH;
• Greater employee commitment to OSH through a better understanding of OSH decisions and
employee ownership of the outcome of the consultation;
• Greater openness, respect and trust between management and employees through
developing an understanding of each other’s points of view;
• Higher employee morale and job satisfaction through the employer demonstrating that
employee views are valued and considered;
• Healthier workplace and increased productivity;
• Determining applicable controls for outsourcing, procurement and contractors;
• Opportunities for learning through sharing of information, concepts and ideas; and
• Reduced injury and disease with consequent savings to the employer, employees and the
general community.
Meaningful and effective consultation involves drawing on the knowledge, experience and ideas
of employees and encouraging their participation and input to improve the systems the employer
has in place for managing OSH.

Thus, an effective OSHMS shall include procedures for:

• communicating and consulting internally (between levels and functions within the
Organisation), and
• soliciting, receiving, documenting and responding to external communications.
NEOM-NPR- MSU 4 – Communication and Consultation provides detailed information and
requirements.

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4.13 Operational Procedures

Where operations or activities are complex and/or the potential OSH impacts are significant,
control measures shall include documented operational procedures. Procedures can help
Organisations to manage its OSH risks, ensure regulatory compliance and achieve objectives.
Procedures can also play a prominent role in employee training.

Risk management programs are critical in determining which operations shall be covered by
documented procedures and how those operations shall be controlled. In determining which
operations and activities need to be controlled, Organisations need to look beyond routine
production or service. Activities such as equipment maintenance, management of on-site
contractors, and services provided by suppliers or vendors will affect an Organisation’s OSH
performance significantly.

NEOM-NPR- MSU 9 – Compliance and Management Review provides detailed information and
requirements.

4.14 Document Control and Record Retention

To ensure that everyone is working with the correct OSH documents, Organisations shall have a
procedure that describes how such documents are controlled. Implementation of this procedure
should ensure that:

• Development, approval and distribution of OSH documents is controlled;

• OSHMS documents are accessible to all employees and relevant stakeholders;
• Documents are periodically reviewed; and
• Current versions are available and obsolete documents are removed.
Records management ensures Organisations can demonstrate that they are implementing the
OSHMS as designed. While records have value internally, over time Organisations are required to
provide evidence of implementation to external parties (such as clients, OSH auditors, SR’s, and
NEOM-OSH).

The NEOM-NPR-GFR provides minimum requirements for the retention of OSH documentation
and records.

NEOM-NPR- MSU 9 – Compliance and Management Review provides detailed information and
requirements.

4.15 Management Review

Management reviews are vital to continual improvement and for ensuring that the OSHMS will
continue to meet the Organisation’s needs over time. Management reviews also offer a great
opportunity to keep the Organisation’s OSHMS effective and efficient.

The key question that a management review process seeks to answer: “Is the system working?”
(e.g. is it suitable, adequate and effective, given our activities and needs?)

NEOM-NPR- MSU 9 – Compliance and Management Review provides detailed information and
requirements.

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5. Organisation OSHMS Development and Implementation
It is acknowledged by NEOM that many Organisations within NEOM have existing OSH
management systems of varying levels of complexity.

For this reason, the timeline set for implementation allows Organisations with limited systems in
place additional time and guidance from NEOM-NPR/ SR to develop their OSHMS.

The options for developing and implementing an OSHMS that meets the requirements of the
NEOM-NPR-GFR are shown below:

• Organisations without any management system in place, can develop an OSHMS based on
the NEOM-NPR-GFR; or

• Organisations with an occupational safety and health management system in place will have
to incorporate the additional specific requirements of the NEOM-NPR-GFR. Key additional
requirements include: the consideration of self-regulation, and the external reporting
requirements of OSH incidents and performance.

6. NEOM-NPR-GFR Administration and Roles

6.1 Administration Hierarchy

The NEOM-NPR-GFR relies on constructive relationships between NEOM-NPR, the concerned SR’s
and other relevant authorities, not only in the integration and development of OSH requirements,
but also for the implementation, monitoring and enforcement of the NEOM-NPR-GFR
requirements.

NEOM-NPR recommends appointment of relevant Sector Regulators for each sector to NEOM
who then assigns responsibility to implement the requirements of the NEOM-NPR-GFR within the
concerned sector.

The appointment as a Sector Regulator can be withdrawn by NEOM following recommendation

by NEOM-NPR.

One of the major advantages of this structure is that the SR’s assigned have expert technical
knowledge of their concerned sector Organisations, activities and OSH risks and through their
specific establishment laws have the power to license and enforce requirements onto these
Organisations.

The hierarchy for administration of the NEOM-NPR-GFR is as figure 3.

DOCUMENT CODE : NEOM-NPR-GFR-001 REVISION CODE: 01.00 PAGE 18 OF 24

 NEOM

NEOM Loss Prevention & Fire

Safety Department NEOM-LP&FS

Government
Organisations and others Sector Regulator (SR)
are overseen by NEOM-
LP&FS

Nominated / Notified Organisations

Building and
Operation Sector
Construction Sector

Industrial Waste
Projects (NPR)
Energy Water Education
Developers
Tourism Food
Consultants
` Health & ` Commercial
Contractors
Wellbeing Sport
Supply chain
Mobility Livability

Figure 3 – NEOM OSH Administration Hierarchy

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 Competent Authorities for NEOM Loss Prevention and Fire Safety

Role: supervision of OSH at NEOM Level

1. Maintaining the NEOM Occupational Safety and Health Governance Framework: NEOM-OSH-GF;
2. Monitoring the implementation of the requirements: NEOM-OSH-GF;
3. Approval all Organisations to be nominated or notified to comply with the requirements of the: NEOM-OSH-GF;
4. Approving organisation: OSHMS;
5. Establishing and maintaining an OSH database and a unified electronic system at NEOM level for
implementation by all concerned authorities;
6. Setting training and competency programs specific to NEOM-OSH-GF in order to provide training on the system
for OSH practitioners and other stakeholders;
7. Developing and implementing OSH awareness programs;
8. Developing an incentive program to promote and encourage NEOM-OSH-GF implementation and risk
reduction;
9. Conducting relevant OSH surveys and collecting information on OSH issues in coordination with the concerned
authorities;
10. Submitting periodic reports to NEOM on NEOM-OSH-GF performance at NEOM level;
11. Providing information and official publications on OSH all stakeholders; and
12. Delegate relevant powers for regulating a concerned sector.

Organisations (Government and

Sector Regulator (SR)
Private)

Role: Implementation of the NEOM-OSH-GF at Role: Manage of OSH Risks

Sector level under 1. Comply with requirements as set by NEOM-
Delegation from NEOM-LP&FS LP&FS (government Organizations) or the
1. Identify and nominate/notify relevant SR (Private organizations);
Organisations to comply with the 2. Monitor own performance;
2. NEOM-OSH-GF; 3. Manage contractors and suppliers to ensure
3. Approved nominated Organisations OSH risks are identified and minimized;
OSHMS; 4. Undertake an annual audit, if applicable and
4. Monitor the implementation of NEOM- report the Result to NEOM-LP&FS / SR as
OSH requirements and performance of required;
sector Organisations through audits, 5. Report OSH incidents; and
5. inspections and performance reports; and 6. Report OSH performance.
6. Report performance to NEOM-LP&FS.

Figure 4 Role specification for Competent Authority, Sector Regulators and Organisations

The system includes detailed roles and responsibilities as defined in NEOM-NPR- MSU 01 – Roles
and Responsibilities.

6.2 NEOM-NPR-GFR Authorisation and Approval

NEOM has authorised NEOM-NPR to develop, implement and maintain the NEOM-NPR-GFR in
consultation and coordination with relevant stakeholders.

6.3 Document Control

NEOM-NPR shall be responsible for the distribution and version control of the NEOM-NPR-GFR.

The master copy of the NEOM-NPR-GFR will be held and maintained by NEOM-NPR Department.
This master copy will define the current issue and version of the NEOM-NPR-GFR and its individual
documents. Updates to the NEOM-NPR-GFR will be developed by NEOM-NPR department and
approved by the Executive Director of Engineering Standards and Compliance, NPR Department.

DOCUMENT CODE : NEOM-NPR-GFR-001 REVISION CODE: 01.00 PAGE 20 OF 24

 For each modification/amendment, the version number of affected documents will be
incremented.

The effective date of each document shall be determined in the footer of the said document. This
may differ from the date the document is uploaded to the NEOM-NPR website. The NEOM-NPR
website shall contain the current versions of all NEOM-NPR-GFR documents.

6.4 Registration of an Organisation and its OSHMS

Any Organisation carrying out any activities with the potential to cause harm will consider
themselves as nominated to comply with the NEOM-NPR-GFR.

The registration and approval of an Organisations OSHMS is the first step to carrying out work
activities in NEOM- NPR-SOP 07.0 Organisation, OSH Practitioner Registration and Appointment of
Principal Contractor provides a standardised process to objectively verify an Organisations
OSHMS and ensure it meets the requirements as set out in the NEOM-NPR-GFR.

6.5 Registration of OSH Practitioners

The OSH practitioner registration NEOM- NPR-SOP 07.0 Organisation, OSH Practitioner
Registration and Appointment of Principal Contractor provides a standardised process to
objectively verify the qualifications and / or competence of any OSH Practitioner (or Individual)
that wishes to perform OSH operations within NEOM.

All OSH Practitioners must be registered and approved with NEOM-NPR before carrying out any
works on NEOM.

6.6 Appointment of Principal Contractor

On successful completion of the tender process, the registered and approved Organisations
Principal Contractor shall have 30 calendar days to submit the project specific Occupational Safety
and Health Construction Management Plan (OSHCMP) for approval.

Please refer to NEOM- NPR-SOP 07.0 – Organisation, OSH Practitioner Registration and
Appointment of Principal Contractor and NEOM- NPR-SOP 53.1 OSH Construction Management
Plan for more details.

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 1. Organisations to be Registered and Approved by NEOM-LPFS

Organisation NEOM-LPFS Organisation’s

submits their Approves the OSHMS is now in
OSHMS for organisation’s compliance with
Registration and OSHMS and NEOM-OSH-GF
Approval Registration

2. OSH Practitioners to be Registered and Approved by NEOM-NPR

OSH Practitioner NEOM-NPR OSH Practitioner

submits Approves the OSH can now carry out
documents for Practitioner and work activates in
Registration and Registration for NEOM
Approval NEOM

3. Appointment of Principal Contractors by NEOM-NPR

Principal Contractor
NEOM-NPR Principal Contractor
submits project
Approves the now has NEOM-NPR
specific OSH-
OSH-Construction Approval to start
Construction
Management Plan work
Management Plan

Figure 5 -The three step Plan to comply with NEOM-NPR-GFR for construction activities

7. NEOM-NPR-GFR Review
The NEOM-NPR will review and approve all additions and modifications to the NEOM-NPR-GFR
as necessary (e.g., in view of new information and/or emerging circumstances).

NEOM LPFS shall ensure that NEOM-NPR conducts a review of the NEOM-NPR-GFR at least annually.

DOCUMENT CODE : NEOM-NPR-GFR-001 REVISION CODE: 01.00 PAGE 22 OF 24

 Appendix 1 Occupational Safety and Health Management System
An Occupational Safety and Health Management System (OSHMS) is a management tool that
integrates all Occupational Safety and Health (OSH) management components of a business into
one coherent system. The integration of these components allows the business to achieve its
objectives efficiently by minimising Occupational Safety and Health risks.

This integrated approach requires combining all OSH internal business management practices
into one system that can be implemented by individual Organisations and which are mirrored by
aligned requirements at the NEOM level. The different management components of the NEOM
Occupational Safety and Health Governance Framework (NEOM-NPR-GFR) require effective links
between them to ensure a complete system that operates both at the Organisation and NEOM
level. See Figure 6 below.

Policy and Strategic Objectives

OSH Organization and Roles

Risk Evaluation and Management

Management of
Leadership and Non-Conformances
Commitment Planning Procedures and Standards and Corrective
Actions

Implementation, Monitoring and Reporting

Audit and Inspection

Management Review

Continual Improvement

Figure 6 – OSHMS – Main Management Components

An OSHMS should be designed to ensure employees’ safety and the promotion and maintenance
of the highest degree of physical, mental and social well-being of employees by preventing ill
health, controlling risks and the adaptation of work to people, and people to their jobs.

The goal of all occupational safety and health programs is to foster a safe workplace. Through
the protection of employees, the system will also protect visitors, customers, suppliers, nearby
communities, and other members of the public who are impacted by the workplace activities.

DOCUMENT CODE : NEOM-NPR-GFR-001 REVISION CODE: 01.00 PAGE 23 OF 24

 Appendix 2 Reference List

Reference List

Title Reference Section in

NEOM-NPR- MSU 01 – Roles and Responsibilities 6.1

NEOM-NPR- MSU 02 – Risk Management 4.2

NEOM-NPR- MSU 03 – Management of Contractors 4.8

NEOM-NPR- MSU 04 – Consultation and Communication 4.12

NEOM-NPR- MSU 05 - Training and Competency 4.11

NEOM-NPR- MSU 06 – Emergency Management 4.7

NEOM-NPR- MSU 07 – Monitoring, Investigation and Reporting 4.5 and 4.6

NEOM-NPR- MSU 08 – Audit and Inspection 4.9 and 4.10

NEOM-NPR- MSU 09 – Compliance and Management Review 4.3, 4.13, 4.14 and 4.15

NEOM-NPR-SOP 02.0 – Incident Notification, Investigation and 4.5

Reporting
NEOM- NPR-SOP 06.0 – OSH Performance Monitoring and Reporting. 4.6

NEOM- NPR-SOP 07.0 – Organisation, OSH Practitioner Registration 6.4, 6.5 and 6.6
and Appointment of Principal Contractor
NEOM- NPR-SOP 53.1 OSH Construction Management Plan 6.6

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