CHAPTER 2

REVIEW OF RELATED LITERATURE

This chapter presents the relevant literature and studies and the conceptual framework

that the researcher considered in strengthening the importance of the present study. Related

literature and studies, foreign and local, are presented such that some of the present study’s

variables have been tackled.

Related Literature

Most people are concerned with food taken daily without regard for

practices or habits which may influence good health. It is a common observation that when

food is presented to a person his/her attention is focused on the aesthetics value and how the

food appeals to the palate, rather than on the nutritional content. This reality calls for the need

to re-orient people on the cause-and-effect relationship between eating and health. One’s

drive for food and the way he is satisfied is important, food is needed by man not on for

energy work and play but also for maintaining body function such as breathing, beating of the

heart, digestion of food, circulation of the blood, absorption of food, excretion of body waist

and other processes. No single type of food is capable of providing all the nutritional needs of

a person. It is therefore important that daily diet contains the correct amount of all food listed

in daily guide to good nutrition. (Velasquez, 2004)

Many children rely on their school canteen for their snacks and lunches

with child obesity levels rising and physical activity level declining it is important that the

canteen provide a range of healthy food. Many Education Departments now require school

canteen to provide healthy food for students. (en.wikipedia.org/healthy_kids_school)

growth and development. It is necessary for students to know the sources, function and

nutrients of the food they buy, adequacy for these nutrients in their diet will result to good

health. Hence, students must learn to plan, select, prepare and serve simple but nutritious

food. (Bernardino and Lee, 2005)

School canteen plays four-fold role in the educational program school.

First, it helps combat malnutrition. Second, it is a center for teaching health. Third, it helps in

the vocational and social and training of students. And lastly, it presents an opportunity of

correlating teaching experience which is centered of foods. The needs of teenagers in general

are greater than those of children and adults. Their food requirements are used for growth and

development and enhanced activity. As young adults, they have the freedom to choose what

they like to eat but they should guide on their choices. (Cruz, 2003)

Related Studies

A. Foreign

Narayana Murthy (2000) has studied socio-economic profile of the work

force and employee welfare activities in Indian Industrial Organizations. It is found that

majority of the employees in co-operate sector units are satisfied with the existing welfare,

canteen and health facilities.

All these studies help the management, unions and governments to

improve the existing state of affairs mainly by emphasizing on functional areas of Human

Resources Management and existing welfare amenities in a single unit or two units or more

with a comparative study in the same sector like private or public or co-operative. There have
been very few comprehensive studies in the field of work environment and less concentration

on the provision of welfare facilities and amenities provided by the Government and the

management of the undertakings as well. However, surprisingly very few attempts have been

made by the researchers to study the extent of canteen facility to the employees of any unit.

The study shows the gap and also furnishes the reasons between the practice and precept.

B. Local

Gadais (2004) conducted a study on the comparative level of satisfaction

in relation to customer service between Jollibee and McDonalds. The descriptive type of

research was the method use in evaluating the level of satisfaction of the customers. Survey

questionnaires were distributed to 100 randomly selected HRM students at a College in

Fairview. Result showed the following: 1.) on the number of times of visits at the two

establishments at least twice a week. 2.) On what made the respondents decide to eat at either

of the two establishment, it showed the 53% on Jollibee and 49% on McDonald’s for

accessibility, good service, and affordability, 24% and 23% respectively for accessibility

alone; 15% and 19% respectively for good service alone; and 8% and 90% respectively for

affordability alone. 3.) When it comes to level satisfaction of the customers in relation to

customer service, it was found that for both establishments, respondents are satisfied.

Sanitation is ranked as number one. However, cleanliness of table and comfort rooms were

least ranked (fairly satisfied). To offer fast and efficient service was ranked number one

suggestion by the respondents.

The similarity of the reviewed study and the present lies in having the

same objective that is to know the level of satisfaction of the customer. In addition, difference

from the previous study is that this study is limited in Immaculate Conception Academy

while the reviewed study focused on Jollibee and McDonalds.

INPUT PROCESS OUTPUT

 Data
The profile of Gathering
the School Canteen’s
(Data
respondents in termsgathering Improvement
of grade leveltool-Survey
Questionnaires)
 Organizing the
Identifying Data
the level
of satisfaction
 Data onAnalysis
the
food services
 Data
provided by the
Interpretation
school of Immaculate
 Conclusion
Conception Academy and
in terms of: Recommendation
s
1.1 Product Quality
1.2 Taste of Food
1.3 Service Quality

FEEDBACK

Figure 1: Paradigm of the Study

The study compromises the level of satisfaction on the food services provided by

the school canteen of Immaculate Conception Academy.

The conceptual framework of this study is presented to give view of the work to be

done. The researchers used IPO model to demonstrate the ideas involved in this study in

the evaluation of the customer’s satisfaction on the food services provided by the school

canteen of Immaculate Conception Academy.

respondents in terms of grade level and satisfaction on the food services provided by the

school canteen of Immaculate Conception Academy in terms of product quality, taste of food,

and service quality. The researchers use survey questionnaires as a data gathering tool in this

study, and once collected, the data will be organized, analyzed, interpreted, and lastly,

conclusions drawn. Researchers anticipated that the output of this study would assist

customers in proposing improvements to the school canteens services.