ACT 1: Create the Shipment and Tracking number and notifying the Client using the

PICKUP EMAIL.
UPDATE THE TRACKING STATUS TO PICKEDUP (This means the goods has been
received by the Courier Agent)
give the courier Agent some time and after 4 hours, you can update to ACT 2.
(SHIPMENT HAS STARTED MOVING NOTIFICATION)

ACT 2: Change the Status of the shipment to "In Transit" and notify the Client
using the IN TRANSIT EMAIL
do not forget to include the current location. (This means the goods is now
shipping to client)
the current location here can be the current country and state.
give about some time like 4 hours and update to ACT 3 (DEPARTED SENDER
COUNTRY NOTIFICATION)

ACT 3:LEAVE the Status of the shipment to "In Transit" and notify the Client using
the IN TRANSIT EMAIL
do not forget to change the current location. (This means the goods is still
shipping to client)
the current location here can be "Departed from current country" .
//After ACT 3, you can keep updating the current location and send email,
till you get the goods to the destination country for ACT 4 (CLEARANCE BILLING)

ACT 4:Change the Status of the shipment to "On Hold" and notify the Client using
the ON HOLD 1 EMAIL
do not forget to include the on hold 1 billing format.
(This means the goods is now in Client country but witheld by Customs for
clearing)
After Customs clearing payment is received, change the shipping status on the
website to IN TRANSIT and
dont forget to update the current location which is departing customs in
Client country.
//AFTER ACT 4 IS COMPLETE wait for 4 hours and proceed to ACT 5 (DEMURRGAE
BILLING)

ACT 5:Change the Status of the shipment to "On Hold" and notify the Client using
the ON HOLD 2 EMAIL
do not forget to include the on hold 2 billing format.
(This means the goods is still witheld by Customs after clearing, expecting
demurrage payment)

//demurrage is calculated by the number of days a shipment was held in

customs before the clearance payment.
that is if it took 3 days or 2 days before the payment was made after
notification, and the per day demurrage fee is $200,
it means the fee here will be 200 x 3=$600 or 200x2=$400//

After Customs demurrage payment is received, change the shipping status on

the website to IN TRANSIT and
dont forget to update the current location which is departing customs in
Client country.
//AFTER ACT 5 IS COMPLETE wait for 4 hours and proceed to ACT 6 (ITEM
ARRIVAL)

ACT 6: Change the Status of the shipment to "ARRIVED" and notify the Client using
the ARRIVED EMAIL
do not forget to include the current location which should be Skyfreight
sorting- in the client country.
 (This means the goods has reached your company sorting location in the client
country and ready for delivery)
give about some time like 4 hours and update to ACT 7 (DELIVERY BILLING)

ACT 7: LEAVE the Status of the shipment to "ARRIVED" and notify the Client using
the ARRIVED BILLING EMAIL
(This means the goods is ready for delivery, but we need the local delivery
fee to enable us deliver the item)

...................................................................

BILLING FORMATS:

ONHOLD-1 REASON:
This shipment is currently being held by customs and [insert fee here] is
urgently needed for its Clearance.
(clearance fee is usually 10% of declared value, but you can still bill
whatever amount you like)

ONHOLD-2 REASON:
Customs clearance has been completed but an accumulatd demurrage [insert fee
here (maximum of $500)]fee
is required for the goods to be released from customs warehouse.
Kindly make this payment for the goods to be collected as soon as possible.

ARRIVED billing update:

kindly make the $500 delivery fee payment to your desitination.

.........................................................................

NOTE: The Head of Operations is

Vicki Greer
Air Freight Operations

--//IF YOU LIKE YOU CAN PROCEED FURTHER AFTER ACT-7, WITH DELIVERED EMAIL AND
DELIVER TO WRONG ADDRESS
AFTER DELIVERY TO WRONG ADDRESS, YOU CAN USE INSURANCE FORMAT TO CONTINUE BILL OR
ANYTHING YOU WISH.
INSURANCE FORMAT IS NOT INCLUDED IN THIS CONSIGNMENT FORMAT.//--

--
ACT 8: Change the Status of the shipment to "DELIVERED" and notify the Client using
the DELIVERED EMAIL
Do not forget to include the Delivery address.
(This means the goods is delivered, but the Client did not actually receive
it and we should expect a complain from the Client.)
//AFTER ACT 8 IS COMPLETE wait for Client complain before you proceed to ACT
9 (LOCAL DISPUTE BILLING)

ACT 9: After Client has notified you of not receiving package, Change the Status of
the shipment to "PENDING" and notify the Client using the PENDING EMAIL
(This means the Company is about to open investigation of the delivery,
we will send her a small bill to pay like $250, to enable us open a local
delivery dispute query)..after 4 hours of receiving payment
//AFTER ACT 9 IS COMPLETE wait for at least 4 hours before you proceed to ACT
10 (INSURANCE WAIVER BILLING-1)
......................................

BILLING FORMATS-2:

Local delivery dispute query billing update:

kindly make the $250 dispute query fee payment to enable local partners begin
investigation into the delivery.

insurance waiver fee-1 FOR QUERY billing update:

kindly make the $500 insurance waiver fee payment to begin the dispute query
process..

.........................................................................