SISTER MARY JEAN RYAN, FSM

HEALTH SERVICES EXPERIENCE

8/09 - Chair/CEO, SSM Health Care – St. Louis, Missouri

Responsibilities include planning, organizing, activating,
evaluating/controlling, and networking all integrated health activities
in the System; representing the organization locally and nationally;
acting as Board Chair for SSM Health Care Board of Directors, and
SSM regional and divisional boards.

7/86 – 8/09 President/CEO, SSM Health Care--St. Louis, Missouri

First president of restructured major Catholic health care
system; 24,000 employees in four states. Responsibilities include
coordination, direction and integration of all of the activities of the
system; facilitation of networking possibilities; and development of
human potential of all employees of the system.

Member and President, SSM Health Care Board of Directors.

8/85 - 7/86 Interim President, SSM Health Care System--St. Louis, Missouri
(Formerly Sisters of St. Mary Health Care System).
Dual
Role
11/81 - 7/86 Vice President, Governing Board, Sisters of St. Mary Health Care
System--St. Louis, Missouri Responsibilities included those as a
member of a board relative to policy making, etc.; in addition,
responsibilities approximated regional vice-president duties in a
management organization and included overall responsibility for 5-6
facilities in a 14-hospital system with direct reporting relationship with
the CEO's of these facilities.

4/80 - 11/81 Director of Property, Sisters of St. Mary Health Care System--St.
Louis, Missouri First person to fill this position designed to
coordinate various system construction, renovation or remodeling
projects and to develop standards around various aspects of
construction as a reflection of Congregational values. Also
responsible for assisting with housing and property matters for
members of the Congregation in some 50 home/apartment settings.
Reported to Councilor for Finance.

Revised 03/18/11
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SISTER MARY JEAN RYAN, FSM

Winter, 1980 Acting Executive Director, St. Eugene Community

Dual Hospital—Dillon, South Carolina Assumed CEO position
Role of 72-bed primary hospital during search for permanent executive
director.

1977 - 1980 Associate Executive Director, St. Marys Health Center--

Jefferson City, Missouri 180-bed secondary hospital in the capital
of Missouri; responsibilities included overall
Dual administration of hospital internal operations, including
Role professional, ancillary, and support departments.

1979 - 1980 Acting Executive Director, St. Francis Hospital--Marceline,

Missouri Assumed CEO position of 102-bed hospital/nursing home
in rural Missouri. Overall responsibility for integrating the
hospital/nursing home into the Sisters of St. Mary Health Care
System, including development and implementation of policies and
procedures for operations, recruitment of new physicians, and
establishment of a primary care clinic in an adjacent rural community.

1975 - 1977 Assistant Executive Director, St. Marys Hospital Medical Center--
Madison, Wisconsin 402-bed tertiary hospital; responsibilities
included administrative director for ancillary departments. Also served
as preceptor for administrative residents.

1973 - 1974 Administrative Resident, Dr. David M. Brotman Memorial

Hospital--Culver City, California 501-bed proprietary hospital;
activities included development and implementation of hospital-wide
disaster plan, assessment of dialysis unit to determine financial
viability and coordination of JCAH activities.

1971 - 1972 Part-time Night Supervisor, St. Marys Hospital Medical

Center--Madison, Wisconsin (Attending University of Wisconsin.)

1967 - 1971 Operating Room Supervisor, St. Mary's Health Center--

St. Louis, Missouri (Assistant Supervisor for 18 months.)

1959 - 1967 Various full and part-time staff and supervisory nursing positions.
 3
SISTER MARY JEAN RYAN, FSM

EDUCATION

1972 - 1974 Awarded a Masters in Hospital & Health Administration (MHA); Xavier
University, Cincinnati, Ohio. E. A. Arlinghaus, Director. Thesis:
"Accounts Receivable: The Crisis produced by Lack of Internal
Control."

1971 - 1972 Post-graduate work, Hospital Administration - University of Wisconsin-

-Madison, Wisconsin.

1964 - 1967 Awarded a Bachelor of Science in Nursing by St. Louis University.

1956 - 1959 Awarded a Diploma in Nursing, St. Marys Hospital School of Nursing--
Madison, Wisconsin.

PROFESSIONAL BOARDS & ASSOCIATIONS

President, Board of Directors, SSM Health Care (1986-present)

Chairperson, Board of Directors, SSM Health Care-St. Louis (1992-present)

Member, Board of Governors, Cardinal Glennon Children's Medical Center (1986-present)

Chairperson, Board of Directors, SSM Health Care of Oklahoma, Inc. (2000-present)

Chairperson, Board of Directors, SSM Health Care of Wisconsin, Inc. (2000-present)

Member, Board of Trustees, St. Francis Hospital, Maryville, MO (2000-present)

Member, Board of Directors, St. Mary‘s-Good Samaritan, Inc. (2000-present)

Chairperson, Board of Directors, SSM Regional Health Services (1988-present)

Member, Board of Directors, Excellence in Missouri Foundation (1995-present)

Member, District Industry Council (Health Care) - Federal Reserve Bank of St. Louis

Academician, International Academy for Quality (IAQ) (2008)

Member, Board of Directors, International Academy for Quality (IAQ) (2009-2012)

 4
SISTER MARY JEAN RYAN, FSM

Former Board & Association Service:

Member, Board of Directors, Premier, Inc. (2003-2010)

Chairperson, Committee on Directors, Premier, Inc.

Commissioner, National Commission for Quality Long-Term Care (2004-2008)

Member, Board of Directors, Institute for Healthcare Improvement (IHI) (2001-2007)

Member, Board of Directors, United Way of Greater St. Louis (2000)

Member, Board of Trustees, (MBNQA) Malcolm Baldrige National Quality Award

Foundation (2004-2005)

Member, Board of Overseers, Malcolm Baldrige National Quality Award (1997-1999)

Member, Board of Directors, National Conference for Community & Justice (1997-2000)

Member, Board of Trustees, Saint Louis University

Member, Academic Affairs Committee, Saint Louis University (1997-2000)

Vice Chair, United Way of Greater St. Louis, Regions Division (1999-2000)

Member, Board of Trustees, Daughters of Charity Healthcare Foundation of St. Louis

Member, Steering Committee, National Quality Forum‘s ―Never Events‖Project

(Healthcare Errors Reporting System) (2000-2001)

Member, Board of Directors, Metro Theater Company (1996-2002)

Chair, 2nd Annual Walk As One Walk-A-Thon, (NCCJ) National Conference

for Community and Justice - St. Louis Region (2001)

Member, Greater St. Louis Economic Development Council

Treasurer, Board of Directors, St. Louis Regional Chamber and Growth Association

Member, Executive Committee of the Board of Directors, St. Louis Regional Chamber and
Growth Association

Secretary, Hawthorn Foundation Board of Directors (State of Missouri) (1999-2005)

Chairperson, ―Taking Care/A Health Forum for Women Religious‖ (Madison WI)
(1987-2006)
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SISTER MARY JEAN RYAN, FSM

AWARDS-RECOGNITIONS-HONORS

1990 Award: Sr. Mary Jean Ryan, FSM

Brotherhood/Sisterhood Award
The National Conference of Community and Justice

1992 Award: SSM Health Care

The Green Award
St. Louis Greens (Environmental Activism)

1993 Award: SSM Health Care

"Corporation That Makes a Difference"
International Woman's Forum (Annual Conference/Washington, D.C.)
(Recognition as the corporation whose leadership initiatives clearly
demonstrate support and advocacy for the advancement of women.)

1994 Honorary Degree, Doctor of Humane Letters

Webster University - St. Louis, Missouri

Award: SSM Health Care

In Recognition of WORLD CLASS CUSTOMER SATISFACTION
Better Business Bureau (serving Eastern Missouri & Southern Illinois)

Award: SSM Health Care

―Outstanding Achievement & Community Service for More
than 100 Years‖
Regional Commerce & Growth Association (RCGA)

1995 Award: Sister Mary Jean Ryan, FSM

―Outstanding Women Leaders of the St. Louis Community‖
YWCA - Special Leadership Award (Business Category)

1996 Award: SSM Health Care

―Corporation of the Year‖
St. Louis Business Journal

Recognition: Sister Mary Jean Ryan, FSM

―Achievements of 20 Distinguished Women in the St. Louis Area‖
Women's Self Help Center - 20th Anniversary Celebration

1997 Recognition: Sr. Mary Jean Ryan, FSM

-Who‘s Who in Health Care, St. Louis Business Journal (2/10-16/97)
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SISTER MARY JEAN RYAN, FSM

1997 (Con‘t) Recognition: Sr. Mary Jean Ryan, FSM

-Judge, St. Louis Enterprise Awards for Best Practices

Award: Sister Mary Jean Ryan, FSM

1997 Governor's Quality Leadership Award
Excellence in Missouri Foundation

1998 Award: Sister Mary Jean Ryan, FSM

―Archbishop John L. May Distinguished Health Care Ministry‖
For Leadership in the Health Care Ministry

Award: Sister Mary Jean Ryan, FSM

―1998 Woman of Achievement - Civic Responsibility‖
St. Louis Suburban Journals and KMOX Radio

Award: Sister Mary Jean Ryan, FSM

Jean Harris Award
―Non-Rotarian Women Who Have Made Significant Contributions
to Development/Progress of Women‖
Rotary Club of St. Louis

1999 Award: Sister Mary Jean Ryan, FSM

―Health Citizen of the Year‖-- Annual Health Awareness Week
United Way of Greater St. Louis

Award: SSM Health Care

Missouri Quality Award, Missouri Quality Conference
Excellence In Missouri Foundation-Jefferson City, MO

Award: Sr. Mary Jean Ryan, FSM

―FSM Dream Catcher‖
Franciscan Sisters of Mary/in recognition of health services provided
to Sisters through the ―Taking Care--A Health
Forum for Women Religious‖ program

2000 Award: Sister Mary Jean Ryan, FSM

―25 Most Influential Women in Business in St. Louis‖
St. Louis Business Journal

2001 Recognition: Sister Mary Jean Ryan, FSM

―100 Leaders to Watch in 2001‖
St. Louis Business Journal
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SISTER MARY JEAN RYAN, FSM

2002 Award: SSM Health Care

Malcolm Baldrige National Quality Award
National Institute of Standards and Technology [NIST],
a non-regulatory agency of the U.S. Department of Commerce‘s
Technology Administration

2003 Award: SSM Health Care

―100 Leaders to Watch in 2003‖
St. Louis Business Journal

Recognition: Sister Mary Jean Ryan, FSM

Honorary Degree/Doctor of Humane Letters
University of Missouri-St. Louis

Recognition: Sister Mary Jean Ryan, FSM

Honorary Degree/Doctor of Humane Letters
Lindenwood University-St. Charles, MO

Award: SSM Health Care

‗2003 Missouri Industry of the Year‖
Large-Based Category
Associated Industries of Missouri & Mid-Missouri Business Journal

Recognition: Sr. Mary Jean Ryan, FSM, and SSM Health Care
―Sr. Mary Jean Ryan Endowed Scholarship‖
Saint Louis University, School of Public Health
(As benefactor of the scholarship, SSM Health Care is named as a founding
member of the School of Public Health’s Public Health Partners Program.
(In honor of SSM Health Care becoming the first health care organization
to receive the Malcolm Baldrige National Quality Award.)

Recognition: Sr. Mary Jean Ryan, FSM (#8)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine

Award: SSM Health Care

OWL Women of Worth Awards Program
Gateway Chapter – St. Louis, MO

2004 Award: Sr. Mary Jean Ryan, FSM

―Business Person of the Year‖
Clayton Chamber of Commerce

Award: Sr. Mary Jean Ryan, FSM

―Women of Distinguishment‖
Soroptimists International – St. Louis Chapter
 8
SISTER MARY JEAN RYAN, FSM

2004 (Con‘t) Recognition: SSM Health Care

―Pioneer in the Tobacco-Free Movement‖
Tobacco-Free Missouri Coalition

Recognition: Sr. Mary Jean Ryan, FSM (#7)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine

Award: Sr. Mary Jean Ryan, FSM

St. Louis County Economic Council
Business Excellence Award

Award: SSM Health Care

AARP
―Best Employer for Workers Over 50‖

Award: Sister Mary Jean Ryan, FSM

Excellence in Missouri Foundation
Governor's Quality Leadership Award

2005 Recognition: Sr. Mary Jean Ryan, FSM

St. Louis Business Journal
―St. Louis Influencials‖

Award: SSM Health Care

Anti-Defamation League‘s (ADL‘s)
A World of Difference Institute
―Workplace Diversity Award‖

Award: Sr. Mary Jean Ryan, FSM

Modern Healthcare Magazine
―Top 25 Women in Health Care‖

Award: Sr. Mary Jean Ryan, FSM

American Hospital Association (AHA)
―Award of Honor‖

Recognition: SSM Health Care

DiversityInc
―2005 Top 10 Company for People with Disabilities‖

Recognition: Sr. Mary Jean Ryan, FSM (#13)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine
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SISTER MARY JEAN RYAN, FSM

2005 (Con‘t) Award: SSM Health Care

AARP
―Best Employer for Workers Over 50‖

Award: Sr. Mary Jean Ryan, FSM

Saint Charles Business Magazine
―50 Over Fifty Community Shaper‖

2006 Award: SSM Health Care

American College of Medical Quality
―Institutional Leadership in Quality‖

Award: SSM Health Care

Annual Diversity Award
Premier, Inc.

Award: Sr. Mary Jean Ryan, FSM

American Lung Association of Missouri
―Life and Breath Award‖

Award: SSM Health Care

AARP
―Best Employer for Workers Over 50‖

Recognition: Sr. Mary Jean Ryan, FSM (#21)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine

2007 Recognition: Sr. Mary Jean Ryan, FSM (#49)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine

Recognition: Sr. Mary Jean Ryan, FSM

―20 People Who Make Health Care Better‖
HealthLeaders Magazine (November 2007 issue)

2008 Award: Susan Blow Award

St. Louis Business Journal (January 25, 2008 issue)

Recognition: Sr. Mary Jean Ryan, FSM

―Most Influential St. Louisans‖
St. Louis Business Journal (Feb. 22-28, 2008 issue)

Award: Juran Medal

ASQ (American Society for Quality)
 10
SISTER MARY JEAN RYAN, FSM

2008 (Con‘t) Recognition: Sr. Mary Jean Ryan, FSM (#13)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine

2009 Recognition: ―Top St. Louis Caregivers‖

St. Louis Business Journal (Feb 20, 2009)

Award: C. Jackson Grayson Distinguished Quality Pioneer Medal

APQC (American Productivity and Quality Center) (May 2009)

Recognition: ―100 Most Powerful People in Healthcare‖

Modern Healthcare magazine

2010 Award: Annual Salute to Women in Leadership Health Care Award

St. Louis Community Empowerment Foundation (May 2010)

Recognition: Sr. Mary Jean Ryan, FSM (#19)

―100 Most Powerful People in Healthcare‖
Modern Healthcare magazine

Award: Distinguished Service Award

Missouri Hospital Association (November 2010)

2011 Recognition: ―Most Influential St. Louisans‖

St. Louis Business Journal (February 2011)

PUBLICATIONS

1986
November Health Progress
(National Journal of the Catholic Health Association)
Magazine Article: ―Caution Leads to Successful Venture with DME
Company‖
1988
January Sisters Today
Newsletter Article: ―Healthcare Ministry and Religious Life: The
Vital Link‖

June Health Progress

(National Journal of the Catholic Health Association)
Article: ―Programs for the Indigent: Filling the Cracks in
Healthcare‖

June St. Louis Business Journal

Feature Story: Sr. Mary Jean Ryan, FSM and Norman McCann
―Board Games‖
 11
SISTER MARY JEAN RYAN, FSM

1990
April St. Louis Sun
Editorial: Guest Column
―Personal Health Care Worthless if Ecological Well-being
Ignored‖

1991
March/April Healthcare Forum Journal
Article: ―Between the Predictable and the Possible (CQI)‖

November Quality Connection (Newsletter for HC Quality Improvement)

Article: ―Co-Conspirators in the Health Care Revolution‖

1992
March Health Progress
Article: ―Cultivating Quality‖
(Co-Author, Gayle Capozzalo
Senior VP-Strategic Development, SSM Health Care System)

October St. Louis Post-Dispatch

Editorial: ―Invest in the Health of Children‖
(Co-Author, Sr. Mary Roch Rocklage, RSM, President/CEO,
Sisters of Mercy Health System, St. Louis)

Winter Issue Human Development

Article: ―Health Forum for Women Religious‖

1993
Spring Issue Quality Management in Health Care
Article: ―The Future is Continuous Quality Improvement‖

March Health Progress

Article: ―Fostering Workplace Diversity‖
(Co-Author, Steven M. Barney, Senior VP-Human Resources,
SSM Health Care)

June Health Progress

Article: ―An Investment in Leadership‖
(Co-Author, Steven M. Barney, Senior VP-Human Resources,
SSM Health Care)
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SISTER MARY JEAN RYAN, FSM

1994
May St. Louis Commerce
(Magazine publication of the St. Louis Regional
Commerce & Growth Association)
SSM Health Care/Sister Mary Jean Ryan, FSM
Cover story article (written by Laura Barlow):
―ADDRESSING THE FUTURE OF HEALTH CARE‖

Spring Quality Connection

(Magazine publication of the Institute for Healthcare Improvement)
Participated with other health care system CEO's for an
article (concerning CQI) entitled, ―GETTING UNSTUCK‖,
A Roundtable Discussion Among Three Health System CEO's

August QI/TQM
(Published By American Health Consultants)
Newsletter Cover Story: ―TOOLS FOR MANAGING CHANGE: SELF
EMPOWERMENT‖

St. Louis Business Journal

(Feature Cover Story)
SSM Health Care/Sister Mary Jean Ryan, FSM
"Movers and Shakers of 1994‖

1996
June Health Progress
Magazine Article: "PERSONAL COMMITMENTS NEEDED TO
REDUCE VIOLENCE"

July/August Healthcare Forum Journal

Magazine Article: "DRIVING OUT FEAR, One CEO's Personal
Journey"

July 20 Hospital and Health Networks

Magazine Cover Story: ―TALK SHOWS‖
Quoted (along with CEO's and other executives from seven health
systems concerning a wide terrain of current health care
issues) at a Chicago forum led by Alden Solovy, Executive Editor.
 13
SISTER MARY JEAN RYAN, FSM

1997
Spring/Summer FSM Magazine (Vol. 9, No. 1)
Article: "THE MINISTRY OF HEALTH CARE"

Spring Hospital and Health Networks

(American Hospital Association Publication)
Comment Contribution/Promotional Piece

May/June Healthcare Forum Journal

Letter Reprint: Feedback received from article written by Sister Mary
Jean Ryan, "Driving Out Fear: One CEO's Personal Journey"
(featured in July/August 1996 issue)

Nov/Dec. Health Progress

(National Journal of the Catholic Health Association)
Article: "HEALTHY COMMUNITIES: GOOD HEALTH, GOOD SENSE"

July Book: ―CQI and The Renovation Of An American Health Care

System: A Culture Under Construction‖
Co-Author with William P. Thompson
Published by ASQC Quality Press-Milwaukee, Wisconsin

September St. Louis Currents-Third Edition

(Community Reference Tool-St. Louis Region; published in
collaboration with the Missouri Historical Society [MHS])
Article: ―HEALTH CARE CHAPTER‖

Nov.-Dec. Health Progress

(National Journal of the Catholic Health Association)
Article: ―HEALTHY COMMUNITIES: GOOD MISSION,
GOOD SENSE‖

1998
January 20 Hospitals and Health Networks
Article: ―ETHICS & THE CEO‖
Reactor Panel (One of five CEO respondents)

February 2-8 St. Louis Business Journal

―WHO‘S WHO IN HEALTH CARE‖
Cover Story & recognized in the article among
other health care leaders in the St. Louis area.

September St. Louis Post Dispatch

Article: ―DOLL HOUSE BUILDING‖
Sr. Mary Jean Ryan, FSM – Hobby
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SISTER MARY JEAN RYAN, FSM

1999
March 1 St. Louis Business Journal
Editorial - By Sr. Mary Jean Ryan, FSM
―PROPOSITION B: IT MAKES GOOD SENSE TO SAY ‗NO‘
TO CONCEALED WEAPONS‖

March 15 Modern Healthcare

Article: ―SSM GEARS UP FOR BALDRIGE AWARD‖
(Written by J. Duncan Moore, Jr.)
Sr. Mary Jean Ryan, FSM/SSM Health Care Profile

March 21 St. Louis Post Dispatch

Article: ‗PROPOSTION B: MORE SECURITY OR DANGER?
CONCEAL, CARRY WILL THREATEN PUBLIC HEALTH‖

2000
Summer Issue Journal of Innovative Management (Goal/QPC)
Article: ―PROCESS AND DESIGN MANAGEMENT: THE PATH TO
ORGANIZATIONAL TRANSFORMATION‖
(Leadership Perspective - Sr. Mary Jean Ryan, FSM)

2003
March/April Nursing Economics
Article: ―MAGNET AND BALDRIGE: SSM HEALTH CARE‘S
JOURNEY FOR EXCELLENCE‖
(Interview by Alison P. Smith)

May/June Journal for Healthcare Quality

Interview with a Quality Leader: Sr. Mary Jean Ryan, FSM
―FIRST BALDRIGE AWARD IN HEALTH CARE‖

July Quality Digest

Article: ―QUALITY CONVERSATION WITH SR. MARY JEAN
RYAN, FSM‖
(Interview by Kennedy Smith)

August 25 Modern Healthcare

Article: Featuring Sr. Mary Jean Ryan, FSM (#8)
―100 MOST POWERFUL PEOPLE IN HEALTH CARE‖

September Issue Trustee Magazine

Cover Story Article/SSM Health Care: Reach for the Stars
―TOPS IN QUALITY‖
(First Health Care System to Win the Malcolm Baldrige National Quality Award)
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SISTER MARY JEAN RYAN, FSM

2003 (Con‘t)
September Issue St. Louis Commerce
Article: ―WASHINGTON POST PRAISES SSM AS A BEACON
FOR BETTER HEALTH CARE‖

September Issue Hospitals & Health Networks

(American Hospital Association Publication)
Article: ―HOW HEALTH CARE WON ITs FIRST BALDRIGE‖

September 1 Catholic Health World

Article: POWER LIST INCLUDES TWO CATHOLIC HEALTH
CARE LEADERS

September 8 The Capital Times

(Newspaper—Lifestyle Section)
Article: ―SISTER RYAN IS HEALTH CARE POWERHOUSE‖

2004
February 13-19 St. Louis Business Journal
Article: ―VISIONARIES‖
(Tobacco-Free Initiative)

April 9 Washington Post

Article: ―A BEACON FOR BETTER HEALTH CARE‖
(Interview by David S. Broder)

Spring Issue FRONTIERS of Health Services Management

Quality: Shaping Culture, Taking Action
Lead Article by Sr. Mary Jean Ryan, FSM
―ACHIEVING AND SUSTAINING QUALITY IN HEALTHCARE‖

Summer Issue Journal of Organization Excellence

Article: ―THE SPIRIT OF LEADERSHIP AND A COMMITMENT
TO QUALITY TRANSFORM SSM HEALTH CARE SYSTEM‖
(History of SSM Health Care and its journey to becoming
the first health care recipient of the Malcolm Baldrige National
Quality Award.)

Summer Issue American Executive

Article: ―EXCELLENCE AS STANDARD‖
(Sr. Mary Jean Ryan—Featured)

Summer Issue Journal of Innovative Management

(Publication of GOAL/QPC)
Article By: ―PATIENT SAFETY: A MATTER OF INTEGRITY‖
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SISTER MARY JEAN RYAN, FSM

2004 (Con‘t)
October 15-21 St. Louis Business Journal
(Wrap-up of week‘s business headlines.)
Spotlight Segment: Sr. Mary Jean named to
The National Commission for Quality Long-Term Care

2005
Spring Issue Olin Gateway (Washington University-STL Publication)
―Quote/Unquote‖ – Recounted SSM‘s receipt of the Malcolm
Baldrige Quality Award
Olin‘s Century Club Breakfast

May 6 St. Louis Business Journal

Article by: Sr. Mary Jean Ryan, FSM
―A Global Quest for Excellence

August Issue St. Louis Magazine

By: Traci Angel
Article: ―At the Helm of Health Care‖

August Issue St. Louis Times

(Cover Story) By: Arthur N. Pope
Article: ―Health Warrior‖

2006
Jan/Feb Issue Health Progress
(National Journal of the Catholic Health Association)
Article: Sr. Mary Jean Ryan, FSM
―Exceptional Health Care Requires Leadership At All Levels‖

Feb. 10-16 Issue St. Louis Business Journal

Special Section Featuring Group of
―St. Louis Influentials‖
Sr. Mary Jean Ryan, FSM – Pg. 26

March 7 Radio: KWMU (90.7 FM) National Public Radio

New Series: ―Her Story‖
Interview (One of Several St. Louis Women)

August 6 Radio: KKOB (770) Quality New Mexico Show

Interview With: Julia Gabaldon
Quality in Health Care/Malcolm Baldrige National Quality Award
 17
SISTER MARY JEAN RYAN, FSM

2007
March Book: ―On Becoming Exceptional: SSM Health Care‘s Journey to
Baldrige and Beyond‖
Published by ASQ Quality Press-Milwaukee, Wisconsin

April 13-19 Issue St. Louis Business Journal

Commentary Section, p.83
Excerpts from ―On Becoming Exceptional: SSM Health Care‘s
Journey to Baldrige and Beyond‖

October La Nacion Newspaper

Buenos Aires, Argentina, p.7
Article by Rafael Mathus Ruiz

2008
July St. Louis Women on the Move Magazine
Article: Success is Making a Difference