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    Supriya PM: Contact: 9739062926 Location: Bangalore

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    SUPRIY PM
    This document contains a resume for Supriya PM. It includes [1] contact information and objective, [2] work experience as a Service Desk Engineer, [3] education including an MTech and BE, [4] skills in areas like Windows, software installation, and Active Directory, and [5] a personal profile and declaration.

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    Supriya PM: Contact: 9739062926 Location: Bangalore

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    This document contains a resume for Supriya PM. It includes [1] contact information and objective, [2] work experience as a Service Desk Engineer, [3] education including an MTech and BE, [4] skills in areas like Windows, software installation, and Active Directory, and [5] a personal profile and declaration.

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    Itil course complete related questions

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    This document contains a resume for Supriya PM. It includes [1] contact information and objective, [2] work experience as a Service Desk Engineer, [3] education including an MTech and BE, [4] skills in areas like Windows, software installation, and Active Directory, and [5] a personal profile and declaration.

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    30 views2 pages

    Supriya PM: Contact: 9739062926 Location: Bangalore

    Uploaded by

    SUPRIY PM
    This document contains a resume for Supriya PM. It includes [1] contact information and objective, [2] work experience as a Service Desk Engineer, [3] education including an MTech and BE, [4] skills in areas like Windows, software installation, and Active Directory, and [5] a personal profile and declaration.

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    Supriya PM

    Contact: 9739062926
    Mail ID: supriyapm99@gmail.com
    Location: Bangalore

    OBJECTIVE:
    To work for an organization that provides me the opportunity to improve my skills and knowledge to
    growth along with the organization objective.
    KEY ATTRIBUTES:
    • Sense of commitment & knowledge enables me to execute my tasks efficiently.
    • Quality of being a good team player enables me to adjust in different situations and adapt to
    different environment easily.
    • Self-confidence, good communication skills and Leadership quality
    • Comfortable to work in different shifts and 24 / 7 environment.

    WORKING EXPERIENCE:
    • Company: Rational Software Corporation (India) Pvt. Ltd. (Payroll: Innovative Digitech Services)
    • Designation: Service Desk Engineer
    • Duration: 8th November 2021 to 24 December 2022
    • Company: NTT Global Data
    • Designation: MS Service Desk Coordinator
    • Duration: 6 th March 2023 to Till

    NATURE OF JOB:
    • Working as Service Desk Profile.
    • Provide Service Desk support to approx. 340 corporate users’ Handle a team of 3 IT
    SupportEngineers.
    ● Answering phone calls, obtain necessary information from users to adequately describe the
    request or problem reported and put it into the tracking tool.
    ● Monitored and executed all end user calls related to IT Services.
    ● All mails to be read thoroughly and replied to all the concerned in case of escalation.
    ● Generating the tickets and aligning the Engineer of Concerned Team to solve the issue
    encountered.
    ● Coordinating with engineer, as well as with user for the update of the call.
    ● Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the
    issue.
    ● Taking the user acknowledgement before closing the ticket ID.
    ● Check and generate the Daily call report, Monthly call report
    ● Interacting and escalate issue with senior and follow end to end resolution.
    ● All mails to be read thoroughly & replied to all the concerned in case of escalation.
    ● Coordinate and manage relationships with vendors that provide hardware, network and other
    support.
    ● Maintaining hardware and software Inventory and follow all IT documentation process
    ● Knowledge and work close with service desk & ticketing software tools like remedy, footprint.
    ● Remote Support as per requirement through Team Viewer, VNC, Remote Desktop to solve
    Windows and Software issue.
    ● Installation, configuration and maintenance of Printers.
    ● Managing the installation and configuration part of all standard Software as per the company
    Policy.
    TECHNICAL SKILL:
    ● Work on Experience of Windows 7, Windows 8 & 10 Installation, Customization and
    Administration.
    ● Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and Configuration.
    ● MS Outlook Configuration, Backup and Restore Process.
    ● Remote Management through Team Viewer, VNC & Ammy Admin to solve Windows and
    Software Installation.
    ● Installation of various software, Application and Utilities.
    ● Knowledge about Active directory, AWS and Cloud.

    ACADEMIC DETAIL:

    Qualification School/college Board/university Year Percentage


    Mtech (DCN) UBDT College of VTU 2022 9.03CGPA
    Engineering,Davanagere
    BE (ECE) UBDT College of VTU 2020 7.31CGPA
    Engineering,Davanagere
    12th Science Academy Pu Karnataka State 2016 76.3%
    College Board
    10th Shri Mallikarjuna Karnataka State 2014 80%
    Swamy Rural High Board
    School

    PERSONAL PROFILE:
    • Name : Supriya PM
    • Father’s Name : Mallikarjun
    • Date of Birth : 17-03-1999
    • Nationality : Indian
    • Marital Status : Single
    • Language : Kannada, English, Telugu, Hindi.
    • Gender : Female
    • Address : Near Karisiddheshwara Mata Shyagale, Davanagere Taluk And
    District, Pincode -577002

    DECLARATION:
    I hereby declare that the above given information is truth in the best belief of my knowledge and if you
    give me a chance to work under your kind control. I will try to satisfy you with my hard work, ability
    and behavior.

    Place:
    Date: Signature

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