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    AMEENAT

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    abrahamdavidchukwuma1
    Ameenat Wunmi Adeogun is a seasoned bank teller and customer service representative with over 2 years of experience at Access Bank Nigeria Plc. She possesses excellent communication, problem solving, and client management skills. Adeogun holds a Higher National Diploma in Microbiology from Moshood Abiola Polytechnic and is currently a Teller Captain/ATM Custodian at Access Bank, where her responsibilities include verifying data, assisting customers, and ensuring ATM uptime. She has also worked as a Customer Care Officer and participated in the National Youth Service Corps program.

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    AMEENAT

    Uploaded by

    abrahamdavidchukwuma1
    4 views2 pages
    Ameenat Wunmi Adeogun is a seasoned bank teller and customer service representative with over 2 years of experience at Access Bank Nigeria Plc. She possesses excellent communication, problem solving, and client management skills. Adeogun holds a Higher National Diploma in Microbiology from Moshood Abiola Polytechnic and is currently a Teller Captain/ATM Custodian at Access Bank, where her responsibilities include verifying data, assisting customers, and ensuring ATM uptime. She has also worked as a Customer Care Officer and participated in the National Youth Service Corps program.

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    Ameenat Wunmi Adeogun is a seasoned bank teller and customer service representative with over 2 years of experience at Access Bank Nigeria Plc. She possesses excellent communication, problem solving, and client management skills. Adeogun holds a Higher National Diploma in Microbiology from Moshood Abiola Polytechnic and is currently a Teller Captain/ATM Custodian at Access Bank, where her responsibilities include verifying data, assisting customers, and ensuring ATM uptime. She has also worked as a Customer Care Officer and participated in the National Youth Service Corps program.

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    4 views2 pages

    AMEENAT

    Uploaded by

    abrahamdavidchukwuma1
    Ameenat Wunmi Adeogun is a seasoned bank teller and customer service representative with over 2 years of experience at Access Bank Nigeria Plc. She possesses excellent communication, problem solving, and client management skills. Adeogun holds a Higher National Diploma in Microbiology from Moshood Abiola Polytechnic and is currently a Teller Captain/ATM Custodian at Access Bank, where her responsibilities include verifying data, assisting customers, and ensuring ATM uptime. She has also worked as a Customer Care Officer and participated in the National Youth Service Corps program.

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    ADEOGUN, AMEENAT WUNMI

    08105930446 • adeogunameenat6@gmail.com • Alimosho, Lagos

    PROFESSIONAL SUMMARY
    Seasoned Bank Teller/Customer service representative well-versed in customer care and successful in
    achieving sales goal while maintaining high levels of customer satisfaction, consistently accurate in
    counts and balances. Outgoing personality with attention to delivering outstanding customer
    experiences. Possesses excellent multitasking teamwork, management skills and channels skillsets
    effectively towards solving problems and managing projects with complete accuracy and
    professionalism. Clear communicator and skilled at interfacing effectively with management and
    clients.

    SKILLS
     Communication • Time Management • Problem Solving
     Listening • Client Management • Strategy design
     Negotiation • Leadership

    EDUCATION
    2016 – 2018 Microbiology
    Moshood Abiola Polytechnic (Higher National Diploma)

    2012 – 2014 Science Laboratory Technology (Ordinary National Diploma)


    Moshood Abiola Polytechnic

    PROFESSIONAL EXPERIENCE

    FEB 2020 – Present TELLER CAPTAIN/ATM CUSTODIAN

    Lagos, Nigeria Access Bank Nigeria Plc.


     Created independent tools to verify data and results of analytical systems.
     Assisting customers with routine account-related requests such as: automatic
    funds transfer, inquiries about ATM and debit card usage with limits.
     Monitored customer behaviours and upheld strict protocols to prevent theft
    of assets when necessary.
     Executed customer transactions, including deposits, withdrawals, money
    orders and checks.
     Upheld strict financial controls by keeping funds secure and accurately
    transferring monies.
     Responsible for departmental project strategy crafting, task assignment and
    lead project implementation.
     Ensuring all ATM channels uptime do not fall below the prescribed ATM
    %uptime.
     Ensuring that Auto Bank and Auto Cash terminals are always adequately
    stored with cash and stationery.
     Ensure that sufficient cash levels are maintained to meet normal customer
    requirements.

    SEPT 2019 – JAN 2020 CUSTOMER CARE OFFICER

    Access Bank Nigeria Plc.


    • Research and resolving customers issues with the bank acting as the
    customer liaison between another bank department.
    • Contacting customers to notify them that debit cards are ready to pick up at
    the bank.
    • Responsible for departmental project strategy crafting, task assignment and
    lead project implementation.
    • Providing information about product and services, with routine account-
    related request such as: automatic funds transfer, inquiries about ATM and
    debit card usage with limit.
    • Ensuring reversals of failed transaction within 24 hours exceptionally,
    handling multiple tasks and maintain confidentiality.
    • Handling customers questions, complaints and billing inquiries with the
    highest degree of courtesy and professionalism.

    2018 – 2019 NATIONAL YOUTH SERVICE CORPS

    Muslim Comprehensive High School, Oko

     Create lesson plans and teach those plans to the assigned classes
     Take students attendance on a daily basis.
     Prepared students for standard tests and exams
     Grade students test and exam and prepare report card.

    INTERESTS
     Community service/volunteering
     Travelling
     Dancing

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