DILEEP KUMAR.

V Cell: 9121221821
EMAIL: Dilip.harri@gmail.com

Career summary:-

 Having total 9+years of experience With Levis Store /MAX HYPERMARKET PVT LTD (SPAR) / HYPERCITY PVT
LTD / RELIANCE TRENDS & MORE MEGA STORE.

 As leader of customer care department, has taken key role in improving customer experience through the
following tactics: mentoring, directing, supervising overall functions / Online sales and staff of customer
service operation, handling top-notch professional support services, providing personal interaction, and
resolving varied customers inquires and complex issues.

 Career Objective:– Customer service management role in fast paced environment, where managing, leading
and assuming responsibilities of all customer care activities and services, will ensure that the organization has
broad-based, satisfied customers.
 Respected builder and leader of customer-focused teams:-instill a shared, enthusiastic commitment to
customer service as a key driver of store goal attainment. Lead by example and ensure the execution of all
safety, security, quality and store operations policies.

Areas of Expertise
 Commercial Executive  Online sales  Teambuilding &Training
 Customer Service Management  Marketing & Visual Merchandising  Organized, combined with
 Complaint Handling & Resolution  Front-End Supervision multi-tasking ability.
 Retail Operations Management  Sales & Margin Improvement

Professional Experience

 Presently Working as store manager in Lakme salon from oct 2021.

 Worked as Levi’s store manager from Dec 2019 to April 2021.
 Worked has CASH&ADMIN dept& online sales (Amazon / Swiggy / Dunzo / Milk Basket / SPAR Online /
SOW (Spar on wheels) in Max hypermarkets From Jan 2019 to Nov 2019.
 Worked has VM Marketing Executive in Max hypermarkets from Aug 2017 to Dec 2018.
 Worked as Customer service dept supervisor from Aug 2015) in “MAX Hypermarket SPAR.
 Dedicated Checkout/ CSD & Perishables TL (from March 2012 to Aug 2015) with 2+ years of experience
 Worked has VM Marketing Assistant in Aditya Birla (More Mega store) March 2011 to Feb 2012 with
1Year of Experience.
 Worked has customer service associate for cdit depts. for1+ years (from Feb 2010 to Feb 2011) of
experience in “HYPER CITY” retail and service.

Designation: Lakme Salon Store Manager:

 Responsible for overseeing the Entire Store Operations.

 Maintaining Daily Mirror (KPI’s)
 Source high-quality and trending hair care products for salon.
 Recruit exceptional professionals to maintain salon standards.
 Motivate and coach employees to improve performance.
 Keep salon operating profitably according to budgetary guidelines
 Increase business by developing innovative marketing programs.
 Creatively advertise company with businesses for cross-promotion.
 Network at Industry events such as bridal shows to promote business & Ensure facility
Operates accordingly to all safety and regulatory guidelines.
 Responsible for staff daily performance tracking, advance planning targets for hair & skin
services.
 Maintaining inventory of stocks over 40Lks in salon and maintaining a record of global
count every month.
  Handling 5 hair employees and 4 skin employees.
 Taking care of their training, performance matric on weekly /monthly helping them in
getting the target for monthly/quarterly.

Designation: Levi’s Store Manager

 Responsible for overseeing the Entire Store Operations.

 Maintaining Daily Mirror(KPI’s)
 Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees.
 Managing sales team of 6people and monitoring their performance relating to Sales and targets
Team Management
 Provide direction, motivation and training to sales team for ensuring optimum performance on daily
basis.
 Managed merchandise levels and store appearance Visual Display Arrangement.
 Created and maintained team relationships.
 Be a part of business development & business analysis.
 Directed all activities required to achieve store sales, targets, goals.
 Proper process of inward & outward of stock.
 Following up with the transportation department and company.
 Ensure efficient handling of customers and maintaining high service standards.
 Maintaining the ambience of the store as per the company SOP standards.
 Responsible for Internal Audit of Stock Movement & Shrinkage control.
 Responsible for Profit & Loss of the Store

Team Leader: Commercial Executive: -

 Managing Cash Counters from Day beginning today end store sales
 Taking care of Online Sales like SPAR Online/ Amazon/ Swiggy / Dunzo/ Milk Basket / Sow.
 Taking care of training / attendance for 26 associates & 3 supervisors in dept.
 Handling CSD Counter Managing Customer queries regarding Product Exchange, TIC problems Taking
feedbacks and forwarding it to the respective DEPTS.
 Also maintaining online Rota swift wise & Weekly off for the online executives.
 Handling online customer problems /issue on daily basis & maintaining daily sales, returns,
complaints register.
 Handling Petty cash expenses and reimbursement of petty cash from HO.
 Managing Cash and remitting at bank on daily basis,
 Update Monthly Closing Reports [DSR, Bank Details, Monthly Sale Summary, and send to Account
Dept.
 Maintain Records of Online Sales Contribution for store.
 Maintain Daily Records of Sales Vs Credit card collection,
 Update All register at cash office and price promo change report, void bill report, void item report,
 Checking Manual Books & Convert the bill in System Next day only
 Sale cash management
 Maintaining Daily reports (Price variation, Cash Refund & Cancelled transaction report.
 Dealing With Merchant Services of Banks Regarding Charge Backs and Transaction Errors.
 Planning Scheduled rota of Cashiers and cash counters hourly, weekly & monthly.
 Taking Daily Briefing to the cashier guide them about the SOP and company policies and Running
Schemes.
 Doing Surprise Till Verification at Cash Counters for cashier billing.
 Managing customers by rendering good service.

Trade Vendors:

 Issuing Trade Payments Cheques to Vendors

 Vendor Reco - Issuing & Collecting of Balance Confirmation from Vendors on Quarterly Basis &
Annual basis. According to list of vendors A Class B class & C Class vendors.
 RTGS Forms Collecting from trade vendors & sending to HO for Updating
Non-Trade Vendors:

 New Vendor Code Creation forms filling and sent to HO for Creation.
 Non Trade Bills Accounting : Manpower Bills - Security Guards, Housekeepers & Handy Boys,
Maintenance Electrical Technician, Electricity & DG, Mobile & Landline, Fright Home Delivery, AMC Bills
etc.
 Issuing Non Trade Cheques.
 Payment of APMC (Agriculture procure market committee).
 Maintain Housekeeping consumables & Chemicals
 Maintain monthly stationery, non-trade consumables for store.
 Maintaining weekly PI for non-trade consumables in store and passing them in SAV.

Designation: Supervisor

 Handling the Account’s Department & Solving the customer problems.

 Maintain cashier attendance and schedule.
 Conduct meetings with cashiers and other respective persons & Cashier shortage recovery .
 Preparing Daily Sales Reconciliation Report & Maintaining Float Cash of Rs.1, 50,000/- on daily basis.
 Maintaining Petty Cash Expenses of Store up to Rs.30000/- on daily basis.
 Maintaining Manual Bills Books & Maintaining the same in Registers & Updated the same in the
system.
 Reconciliation of Daily Sale Cash & Depositing the same in the Bank
 Reconciliation & Settlement of Credit card sales & following up with Bank payment’s & Other’s
 Daily Briefing of Offer Running in the Store to all Cashier’s (Shift Wise).
 Preparing all Daily & Monthly reports required by Regional & Zonal Commercial.
 Addressing Cashier’s Meeting’s & announcing the Incentive’s & Best Cashier for the Month.
 Daily Random Checking of Cashier’s.
 Daily Maintaining the Cashier’s Shortage Report with proper explanation’s.
 Bank Related Issues
 Daily Backup of Store Sales Data.
 Maintaining the Cashier’s Cash Declaration Register.
 Handling the Customer’s Issues like Credit Card Double Swiping, Billing Error (Promo Errors) Etc...

Online Sales Responsibilities:

 Identify & secure potential clients by cold calling / broadcasting the best offers in store and online
offers to customer.
 Create and maintain positive client relationships to build business. Define and implement sales
strategy and technique to establish marketing goals.

 Create innovative ways to build business from individual accounts. Work with sales team to identify
opportunities for new markets and growth.

 Coordinate with sales team to revise pricing and sales incentive plan to achieve marketing goals.
Perform up-selling and cross-selling of products to clients.

 Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up
activities, etc.

 Evaluate and enhance current trade shows, conventions, and other marketing events to develop new
opportunities.

 Hire and train sales personnel in online sales and marketing skills. Handling 10 associate in online
sales, taking briefing / training /attendance on monthly basis.

 Doing customer survey on most shopping store visits / services / online app awareness / cust
experience & feedback on store stock availability.

 Provide excellent customer service by addressing and resolving customer queries/issues in a timely
manner. Develop best practices for online sales and customer services.
  Ensure sales team complies with company policies, procedures and business ethics codes.

Academic Qualification:

 Completed B.com from GITAM University.

 Intermediate from Sri Sri vocational junior college Board of Intermediate.
 CMR Model High School from Secondary Board of Education.

Key Functions:

 Assisted and advised customers regarding usage and benefits of organization’s products and/or
services.
 Communicated with customers to receive their valuable feedbacks and suggestions for improvement
in firm’s products/services.
 Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with
firm’s services.
 Documented and maintained reports related to discussions and feedback provided by customer and
presented reports to appropriate department to enable further improvement in products/services.

Technologies Worked on:

• Working on RAMCO life style & ORACLE.

• Worked on People soft for employee attendance.
• Worked on Spandhan for raising cashier billing rights.
• MS Office, Word, Excel and Power point for Presentations of department.

Technical Qualification:

• Operating System :Windows 98, 2000, XP/Windows 8.

• Package : MS-OFFICE 2007/, Adobe Photoshop, Coral draw.

Hobbies:
• Playing cricket, dancing& video games.
• Interested in reading books & travelling long drives.

Personal Details:

• Date of Birth : 22 February 1991.

• Gender : Male
• Nationality/Religion : Indian/Hindu
• Marital Status : Married
• Blood group : O+
• Father’s : Shyamulu
• Languages : English, Hindi & Telugu
Address : H no.4-52-172/1 KUkatpallyHyderabad-500072.

Declaration:

I do hereby affirm that the aforementioned particulars are true and correct to the best of my knowledge and
belief.

(V. Dileep Kumar)