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Datasheet

Intel® Dialogic® D/4PCI

The D/4PCI is a 4-port, analog


DSP-based voice board in a half-size
PCI universal form factor (PCISIG rev
2.1) with four analog line interfaces for
both domestic and global markets. The
D/4PCI is ideal for small and medium
business (SMB) and enterprise
applications, such as 2–12 line voice
messaging, auto attendant, or interactive
voice response applications.

Features and Benefits

Intel in Delivers advanced call processing features and enables competitive differentiation by supporting
software-based features such as
Communications — Global DPD
— PBXpert tone characterization utility

Ensures reliability via call progress analysis which monitors outgoing call status quickly and accurately

Flexible voice coding at dynamically selectable data rates, 24 Kb/s to 64 Kb/s, selectable on a
channel-by-channel basis for optimal tradeoff in disk storage and voice quality

Works under Intel® Dialogic® Global Call, a common call control API

Superior voice quality through enhanced telephone circuitry and AGC

Half-size PCI form factor enables developers to build cost-effective systems by using the most up-to-
date industry-standard chassis. The ability to mix form factors offers a cost-effective transition to the
PCI form factor.

Compatible with legacy telephone switches in the United Kingdom and Northern Europe that use Earth
Recall signaling
Datasheet Intel® Dialogic® D/4PCI

}
D/4PCI
Telephone
4 D/4PCI Up to
Network
(analog loop 4 D/4PCI 16
start lines) D/4PCI Boards
4

Configurations Software Support


Use the D/4PCI board to build sophisticated messag- The D/4PCI board is supported by the Intel® Dialogic®
ing and IVR systems with optional technologies such System Release software and software development kit
as global DPD and PBXpert. The D/4PCI board shares (SDK) for Windows NT*, Windows* 2000, and Linux*
a common hardware and firmware architecture with operating systems. The SDK contains all the documen-
other Intel® voice boards for maximum flexibility and tation, demonstration code, and tools necessary for
scalability. More ports and new features can be added developing complex multichannel applications.
to a solution while protecting your original investment in
hardware and application code. Applications can be
ported to higher line density platforms with only mini-
mum modifications.

The D/4PCI board installs in Intel® compatible


computers (Intel386™, Intel486™, or Pentium®
processor-based PC platforms) and provides
everything required for building integrated, non-CT Bus
voice solutions, scalable from 4 to 64 ports.

Applications

■ Voice mail/voice messaging


■ Inbound and outbound telemarketing
■ Auto dialers
■ Automated attendant
■ Interactive voice response
■ Enhanced messaging
■ Audiotex

2
Intel® Dialogic® D/4PCI Datasheet

DSP RAM
1 of 2 Shown

Line Interface
To with CODEC DSP
Central Caller ID
Capability
Office
or PBX

Control Bus

Shared Control Code/Data


RAM Processor DRAM

DATA IRQ
PCI Bus

Functional Description by the local telephone provider, Caller ID can include


The D/4PCI voice processing board builds on Intel the date, time, caller’s telephone number, and in some
Dialogic dual-processor architecture that combines the enhanced Caller ID environments, the name of the
signal processing capabilities of a DSP with the person calling. The on-hook audio path can also detect
decision-making and data movement functionality of a touchtones while the line is on-hook. This capability lets
general-purpose control microprocessor by using the board operate behind PBXs that require on-hook
faster processors and considerably more memory. This touchtone detection for their signaling.
dual-processor approach offloads many low-level Inbound telephony signaling (ring detection and loop
decision-making tasks from the host computer, thus current detection) are conditioned by the line interface
enabling easier development of more powerful and routed via a control bus to the control processor.
applications. This architecture handles real-time The control processor responds to these signals,
events, manages data flow to the host PC for faster informs the application of telephony signaling status,
system response time, reduces host PC processing and instructs the line interface to transmit outbound
demands, processes DTMF and telephony signaling, signaling (on-hook/off-hook) to the telephone network.
and frees the DSP to perform signal processing on the
The audio voice signal from the network is bandpass
incoming call.
filtered and conditioned by the line interface and then
Each of the four loop start interfaces receives analog applied to a COder/DECoder (codec) circuit. The
voice and telephony signaling information from the codec filters, samples, and digitizes the inbound ana-
telephone network (see the block diagram). Each log audio signal and passes this digitized audio signal
telephone line interface uses reliable, solid-state hook to a Motorola* DSP.
switches (no mechanical contacts) and FCC-part 68
Based on Spring Ware firmware loaded in DSP RAM,
class B ring detection circuitry. This FCC-approved ring
the DSP performs the following signal analysis and
detector is less susceptible to spurious rings created
operations on this incoming data:
by random voltage fluctuations on the network. Each
■ uses automatic gain control (AGC) to compensate for
interface also incorporates circuitry that protects
variations in the level of the incoming audio signal.
against high-voltage spikes and adverse network
The D/4PCI board also includes special circuitry to
conditions and lets applications go off-hook any time
detect and amplify extremely weak line signals due
during ring cadence without damaging the board.
to harsh telephone line conditions or back-to-back
Part of the telephone interface for the D/4PCI board local loops often found in toll-free service
includes an on-hook audio path that detects Caller ID environments.
information. Depending on the level of service offered

3
Datasheet Intel® Dialogic® D/4PCI

■ applies an adaptive differential pulse code time a record or play function is initiated. The popular
modulation (ADPCM) or pulse code modulation 11 kHz, 8-bit linear multimedia WAVE format is also
(PCM) algorithm to compress the digitized voice and supported on the D/4PCI voice board.
save disk storage space
Outbound processing is the reverse of inbound pro-
■ detects the presence of tones — DTMF, MF, or an cessing. The DSP processed speech is transmitted by
application-defined single- or dual-frequency tone the control microprocessor to the host PC for disk stor-
age. When replaying a stored file, the microprocessor
■ uses silence detection to determine when the line is
receives the voice information from the host PC and
quiet and the caller is not responding
passes it to the DSP, which converts the file into digi-
For outbound data, the DSP performs the following tized voice. The DSP sends the digitized voice to the
operations: CODEC to be converted into analog voice and then to
■ expands stored, compressed audio data for the line interface for transmission to the telephone
playback network.
■ adjusts the volume and rate of speed of playback The on-board microprocessor controls all operations of
upon application or user request the D/4PCI board via a local bus and interprets and
■ generates tones — DTMF, MF, or any application- executes commands from the host PC. This micro-
defined general-purpose tone processor handles real-time events, manages data flow
to the host PC to provide faster system response time,
The dual-processor combination also performs the reduces PC host processing demands, processes
following outbound dialing and call progress monitoring: DTMF and telephony signaling before passing them to
■ transmits an off-hook signal to the telephone network the application, and frees the DSP to perform signal
■ dials out (places an outbound call) processing. Communications between this micro-
processor and the host PC is via the shared RAM that
■ monitors and reports results
acts as an input/output buffer and thus increases the
— line busy or congested
efficiency of disk file transfers. This RAM interfaces to
— operator intercept
the host PC via the PCI bus. All operations are inter-
— ring, no answer
rupt-driven to meet the demands of real-time systems.
— or if the call is answered, whether answered by a
All D/4PCI boards installed in the PC share the same
person, an answering machine, a facsimile
interrupt line. When the system is initialized, Spring
machine or a modem
Ware firmware is downloaded from the host PC to the
When recording speech, the DSP can use different on-board code/data RAM and DSP RAM to control all
digitizing rates from 24 Kb/s to 64 Kb/s as selected by board operations. This downloadable firmware gives
the application for the best speech quality and most the board all of its intelligence and enables easy fea-
efficient storage. The digitizing rate is selected on a ture enhancement and upgrades.
channel-by-channel basis and can be changed each

4
Intel® Dialogic® D/4PCI Datasheet

Technical Specifications**
Number of ports 4
Max. boards/system 16
Analog network interface Onboard loop start interface circuits
Microprocessor Intel® 80C188
Digital signal processors Motorola* DSP56002

Host Interface
Bus compatibility PCI. Complies with PCISIG Bus Specification, Rev. 2.1.
PCI bus speed 33 MHz
Shared memory 8 KB page, PnP selectable on 16 KB boundaries
Base addresses Selected by PCI BIOS
Interrupt level One IRQ (IntA) shared by all boards

Telephone Interface
Trunk type Loop start (or ground start for answer only)
Impedance 600 Ohm for D/4PCI. Matching complex impedance specified in CTR-21
for D/4PCI-EURO.
Ring detection 25 Vrms min., 15.3 Hz to 68 Hz, 150 Vrms max.
Loop current range 20 mA to 120 mA, DC (polarity insensitive), D/4PCI-EURO current limits at
60 mA per CTR-21 specifications
Crosstalk coupling –80 dB at 3 kHz channel-to-channel
Frequency response 300 Hz to 3400 Hz ±3 dB (transmit and receive)
Connector Four RJ-11

Power Requirements
+5 VDC 650 mA
+12 VDC 55 mA
–12 VDC 53 mA
Operating temperature 0°C to +50°C
Storage temperature –20°C to +70°C
Humidity 8% to 80% noncondensing
Form factor PC AT (PCI)
6.9 in. long
0.75 in. wide
3.85 in. high (excluding edge connector)

Safety and EMI Certifications


United States FCC part 68 ID#: EBZUSA-65588-VM-E
REN: 1.0B
UL: E143032
Canada IC CS-03, CSA C22.2 No. 950
Load number: 5
ULC: E143032
Estimated MTBF 345,000 hours per Bellcore Method I
Warranty Intel® Telecom Products Warranty Information at
http://www.intel.com/network/csp/products/3144web.htm

5
Datasheet Intel® Dialogic® D/4PCI

Spring Ware Firmware Technical Specifications**


Audio Signal
Receive range –50 dBm to –13 dBm (nominal), for average speech signals‡ configurable
by parameter†
Automatic gain control Application can enable/disable. Above –30 dBm results in full-scale
recording, configurable by parameter.†
Silence detection –40 dBm nominal, software adjustable†
Transmit level (weighted average) –9 dBm nominal, configurable by parameter†
Transmit volume control 40 dB adjustment range, with application-definable increments

Frequency Response
24 Kb/s 300 Hz to 2600 Hz ±3 dB
32 Kb/s 300 Hz to 3400 Hz ±3 dB
48 Kb/s 300 Hz to 2600 Hz ±3 dB
64 Kb/s 300 Hz to 3400 Hz ±3 dB

Audio Digitizing
24 Kb/s ADPCM @ 6 kHz sampling
32 Kb/s ADPCM @ 8 kHz sampling
48 Kb/s µ-law PCM @ 6 kHz sampling
64 Kb/s µ-law PCM @ 8 kHz sampling
Digitization selection Selectable by application on function call-by-call basis
Playback speed control Pitch controlled
Available for 24 and 32 Kb/s data rates
Adjustment range: ±50%
Adjustable through application or programmable DTMF control

Wave Audio
Supports 11 kHz linear PCM, 8-bit mono mode (available only when running Windows)

DTMF Tone Detection


DTMF digits 0 to 9, *, #, A, B, C, D per Bellcore LSSGR Sec 6
Dynamic range Programmable, default set at –36 dBm to +0 dBm per tone
Minimum tone duration 40 ms, can be increased with software configuration
Interdigit timing Detects like digits with a >40 ms interdigit delay
Detects different digits with a 0 ms interdigit delay
Acceptable twist 10 dB
Signal/noise ratio 10 dB (referenced to lowest amplitude tone)
Noise tolerance Meets Bellcore LSSGR Sec 6 and EIA 464 requirements for Gaussian,
impulse, and power line noise tolerance
Cut-through Detects down to –36 dBm per tone into 600 Ohm load impedance

Global Tone Detection


Tone type Programmable for single or dual
Max. number of tones Application-dependent
Frequency range Programmable within 300 Hz to 3500 Hz
Max. frequency deviation Programmable in 5 Hz increments
Frequency resolution ±5 Hz. Note: Certain limitations exist for dual tones closer than 60 Hz
apart.
Timing Programmable cadence qualifier, in 10 ms increments
Dynamic range Programmable, default set at –36 dBm0 to –0 dBm0 per tone

6
Intel® Dialogic® D/4PCI Datasheet

Spring Ware Firmware Technical Specifications** (cont.)

Global Tone Generation


Tone type Generate single or dual tones
Frequency range Programmable within 200 Hz to 4000 Hz
Frequency resolution 1 Hz
Duration 10 ms increments
Amplitude –43 dBm0 to –3 dBm0 per tone, programmable

MF Signaling
MF digits 0 to 9, KP, ST, ST1, ST2, ST3 per Bellcore LSSGR Sec 6, TR-NWT-000506
and CCITT Q.321
Transmit level Complies with Bellcore LSSGR Sec 6, TR-NWT-000506
Signaling mechanism Complies with Bellcore LSSGR Sec 6, TR-NWT-000506
Dynamic range for detection –25 dBm0 to –1 dBm0 per tone
Acceptable twist 6 dB
Acceptable freq. Variation Less than ±1 Hz

Call Progress Analysis


Busy tone detection Default setting designed to detect 74 out of 76 unique busy/congestion
tones used in 97 countries as specified by CCITT Rec. E., Suppl. #2.
Default uses both frequency and cadence detection. Application can
select frequency only for faster detection in specific environments.
Ring back detection Default setting designed to detect 83 out of 87 unique ring back tones
used in 96 countries as specified by CCITT Rec. E., Suppl. #2. Uses both
frequency and cadence detection.
Positive voice detection accuracy >98% based on tests on a database of real world calls
Positive voice detection speed Detects voice in as little as 1/10th of a second
Positive answering machine detection 80% to 90% based on application and environment
accuracy
Fax/modem detection Preprogrammed
Intercept detection Detects entire sequence of the North American tri-tone. Other intercept
tone sequences can be programmed.
Dial tone detection before dialing Application enable/disable
Supports up to three different user-definable dial tones
Programmable dial tone drop out debouncing

Tone Dialing
DTMF digits 0 to 9, *, #, A, B, C, D per Bellcore LSSGR Sec 6, TR-NWT-000506
MF digits 0 to 9, KP, ST, ST1, ST2, ST3
Frequency variation ±0.5% of nominal frequency
Rate 10 digits/s, configurable by parameter†
Level –5 dBm per tone, nominal, configurable by parameter†

Pulse Dialing
10 digits 0 to 9
Pulsing rate 10 pulses/s, nominal, configurable by parameter†
Break ratio 60% nominal, configurable by parameter†

7
Datasheet Intel® Dialogic® D/4PCI

Spring Ware Firmware Technical Specifications** (cont.)

Analog Caller Identification


Applicable standards Bellcore TR-TSY-000030
Bellcore TR-TSY-000031
TAS T5 PSTN1 ACLIP: 1994 (Singapore)
British Telecom SIN 242 (Issue 01)
British Telecom SIN 227 (Issue 01)
Japan NTT CLIP
Modem standard Bell 202 or V.23, serial 1200 b/s (simplex FSK signaling)
Receive sensitivity –48 dBm to –1 dBm
Noise tolerance Minimum 18 dB SNR over 0 dBm to –48 dBm dynamic range for error-free
performance
Data formats Single Data Message (SDM) and Multiple Data Message (MDM) formats
via API calls and commands
Line impedance 600 Ohm for D/4PCI. Matching complex impedance specified in CTR-21
for D/4PCI-Euro.
Message formats ASCII or binary SDM, MDM message content

Analog Display Services Interface (ADSI)


FSK generation per Bellcore TR-NWT-000030
CAS tone generation and DTMF detection per Bellcore TR-NWT-001273


Analog levels: 0 dBm0 corresponds to a level of +3 dBm at tip-ring analog point. Values vary depending on country requirements; contact your
account manager.

Average speech mandates +16 dB peaks above average and preserves -13 dB valleys below average.

Hardware System Requirements


Intel™ 80386, Intel™ 80486, Pentium® processor compatible or Intel® compatible computer. Operating system hardware
requirements vary according to the number of channels being used.

8
To learn more, visit our site on the World Wide Web at www.intel.com
1515 Route Ten
Parsippany, NJ 07054
Phone: 1-973-993-3000
Fax: 1-973-993-3093
Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise,
to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such
products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of
Intel® products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any
patent, copyright or other intellectual property right. Intel® products are not intended for use in medical, life saving, or
life sustaining applications. Intel may make changes to specifications and product descriptions at any time,
without notice.
* Other names and brands may be claimed as the property of others.
** All specifications are subject to change without notice.
Intel, Intel386, Intel486, Intel Dialogic, Pentium, and the Intel logo are trademarks or registered trademarks of Intel Corporation or
its subsidiaries in the United States and other countries.

Printed in the USA Copyright © 2002 Intel Corporation All rights reserved. e Printed on recycled paper. 11/02 00-5795-002

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