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    Jason Banks

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    iamjasonbatman
    This document provides biographical information about Jason Banks, a computer engineer. It details his work experience including roles at SAP Americas and Pitney Bowes providing technical support and incident management. It also lists his education, certifications, skills and references.

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    Jason Banks

    Uploaded by

    iamjasonbatman
    25 views1 page
    This document provides biographical information about Jason Banks, a computer engineer. It details his work experience including roles at SAP Americas and Pitney Bowes providing technical support and incident management. It also lists his education, certifications, skills and references.

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    This is my resumé.

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    This document provides biographical information about Jason Banks, a computer engineer. It details his work experience including roles at SAP Americas and Pitney Bowes providing technical support and incident management. It also lists his education, certifications, skills and references.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    25 views1 page

    Jason Banks

    Uploaded by

    iamjasonbatman
    This document provides biographical information about Jason Banks, a computer engineer. It details his work experience including roles at SAP Americas and Pitney Bowes providing technical support and incident management. It also lists his education, certifications, skills and references.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Jason

     Banks  
    Computer  Engineer  

    8  Washington  Court     Objective  


    Apartment  #100   Work  in  an  environment  that  challenges  intellect,  promotes  collaboration,  
    Stamford,  CT  06902   advocates  personal  development,  and  supports  career  advancements.    
    T  203  548  7243    
    F  203  286  1753  
    superengineerbanks@gmail.com   Experiences  
      Support  Engineer/De-­‐escalation  Architect  
    SAP  Americas,  Inc.;  Norwalk,  CT  
    May  2007  –  Current  
     
    • Incident  Management  Escalation:    Go  onsite  in  exceptional  cases  to  
    facilitate  resolution  plan.  Work  with  Development  and  C onsulting  to  
    establish  workarounds  for  critical  issues.  Work  as  both  a  functional  
    and  technical  expert  in  de-­‐escalation  and  war  rooms.  
    • Message  Solving:  Resolve  known  errors  with  supported  documentation  
    and  verifying  custom  hardware  and  software  parameters.  Perform  root  
    cause  analysis  and  provide  simple  solutions  for  complex  environments.  
    Report  errors  to  development  organizations.  
    • Knowledge  Transfer:  Mentor.  Create  Knowledge  Base  Articles.  Provide  
    back-­‐office  support  for  Support  C onsultants  for  complex  requests.  
     
    Product  Support  Engineer  II  24x7  
    Pitney  Bowes,  Inc.;  Danbury,  CT    
    July  2004  –  August  2006  
     
    • Technical  Support:  Provide  technical  issue  resolution.  Configure  
    customer  equipment  operate  efficiently.  Identify  and  correct  
    operational  issues  on  customer  systems.  
    • Internal  Development:  Create  supporting  documentation  for  both  
    customers  and  engineers.  Develop  computer  programs  to  support  
    engineers  and  perform  root  cause  analysis  for  customer  issues.  Discuss  
    methods  to  reduce  TCO  and    
    • Bug  Tracking:  Identify  errors  when  executing  program  code.  Report  
    possible  bugs  to  the  development  team.  Conduct  software  testing  to  
    reproduce  fallacies  in  the  software.    
     
    Education  &  Certification  
    1998  –  2003  
    Northeastern  University  –  Boston,  MA  
    Bachelor  of  Science  in  Computer  Engineering  
     
    2004  –  2005  
    CompTIA  –  Downers  Grove,  IL  
    CompTIA  A+  and  CompTIA  Network+  Certifications  
     
    Skills  &  Software  Programs  
    SAP  NetWeaver,  Fiddler,  Microsoft  Server  2008,  SAP  Business  Planning  &  
    Consolidation,  SAP  Extended  Analytics,  ABAP,  PHP,  C++,  JavaScript,  SQL,  MDX,  
    Visual  Basic,  Microsoft  Office,  Problem  Solving,  Root  Cause  Analysis,  Microsoft  
    Project,  Microsoft  Visio,  XML,  UNIX,  Oracle  11g  Server,  Microsoft  SQL  Server  
     
    References  
    Available  Upon  Request  

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