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Annotated Bibliography for AI and Ways Toward Information and Technology


Advancement

Aaron Huynh

Department of English, Appalachian State University

RC 2001: Writing across the Curriculum

Dr. Kevin Young

March 27th, 2024


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Annotated Bibliography for AI and Ways Toward Information and Technology


Advancement

In my research, I looked into the technological advancements towards AI and its

capabilities benefiting the information technology department along with many other

occupations while carrying out ethically questionable practices AI can produce. AI can help

lighten the workload in terms of assisting in coding, filling in missing lines of code, and making

suggestions to better improve the line of code given. It’s already in effect for a lot of occupations

other than IT, especially in the medical field, and AI is present in its systems today. How AI

presents itself is by scanning and analyzing data given to guide the specific result one may need.

Imitation of human intelligence is one of the key components, as one of the main primary

developers wanted during the early ages of AI. In which the main issues that arise as technology

advances AI have already been affected in companies, alleviating most of the basic workloads,

such as things that are automated by data AI excels at. But the question still remains: is it better

to work when it's “data-driven” in AI or “experience data" for the worker? With my research and

data, we can better understand the potentials of what AI can bring.

Comes, T. (2024). AI for crisis decisions. Ethics and Information Technology, 26(1).
https://doi-org.proxy006.nclive.org/10.1007/s10676-024-09750-0

Comes focuses in this article on the potential reliance on AI and how it would be used to
back up real-world decisions that, on paper, hope to better society based on predictions
and data used as agents for debates. In the context of having these choices based on
environmental dangers that can come into question, like heat waves, torrential rainfall, or
epidemics and pandemics, the research focuses on urban crisis management as an
example and test case for many decision problems with the help of AI. With the many of
these questions tailored by coincidence, complexity, and urgency and to see how AI can
react and be used to back up answers being made during these studies. Studies are taken
by Global Risks report 2023 representing the severity of extremes that happens within
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society and which they use this information to make these questions to see what can
produce the best outcome.

Dunn, A. G., Shih, I., Ayre, J., & Spallek, H. (2023). What generative AI means for trust in
health communications. Journal of Communication in Healthcare, 16(4), 385–388.
https://doi-org.proxy006.nclive.org/10.1080/17538068.2023.2277489

From Dunn in this article, it explains and shows how the popularization of GPT has
moved companies and industries like medical, which has shown how it can be easier to
access health information. The medical industry requires a lot of technology, and it’s
crucial for this industry to stay up-to-date on the potential AI can bring that can ease a lot
of patients. It has been proven that it has helped with data collection with the help of an
algorithm that has been taught to the AI, which can better distribute data to a specific
individual faster than having an individual go through the system to find information. Not
only obtaining data faster but also more reliable and tailor-made per patient. Backed with
testing research, this article goes to full length on how it tries to avoid unanticipated
consequences for what it can do for the employment process.

Feher, K., Vicsek, L., & Deuze, M. (2024). Modeling AI trust for 2050: Perspectives from
media and information communication Experts AI & SOCIETY: Journal of
Knowledge, Culture, and Communication, 1–14.
https://doi-org.proxy006.nclive.org/10.1007/s00146-023-01827-6

In this article, it is explained that the expectation is 2050 for what to expect when
companies and organizations go into deep AI-driven media, how it will shape technology
as a whole, and how people perceive it. The study is conducted for participants to engage
in a 4-week series of surveys questioning their definitions and beliefs about AI in their
specific area of field and comparing them to real-life scenarios to determine what the best
approach is, all while keeping in mind the ethical concerns of this technology. The main
focus this survey conveys is more on the mitigation of technology and the potential
misinformation that can be produced. Information Communication and Media (ICM)
explains that with the massive growing field that will soon surround itself with artificial
intelligence raises the question whether this technology is trustworthy. The ICM
profession presents ways to support academic publications and strategic AI documents
for future visions.

Gkinko, L., & Elbanna, A. (2022). Hope, tolerance, and empathy: employees’ emotions
when using an AI-enabled chatbot in a digitalized workplace. Information
Technology & People, 35(6), 1714–1743.
https://doi-org.proxy006.nclive.org/10.1108/ITP-04-2021-0328
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By Gkinko, this article shows information systems research on emotion in relation to


using technology and how it can lead to unethical behavior and misuse of AI technology,
as well as the reciprocation of using this type of technology in the workplace. In specific
to AI technology and the emotional experiences with the use of GPT, in specific on how
it is used for conversation practices and the social presence of users, The study practices
used to analyze employees with the proposal of chatbots, which is heavily influenced by
AI technology, and the function and design performed as a chatbot, and to further study
on how employees would react to using this type of technology. With this speed in the
advancement of AI, business has increasingly been adopted which must be further
examined. With the addition of AI chatbots being in pop culture media as of lately, it is
seen significant improvement in conversational AI and with this article researches
employees who use this first hand and opinions on what's to come.

Kahvazadeh, I., José, E., Fong, A., Gupta, A., Carr, S., Bhattacharjee, S., & Harnar, M. A.
(2023). Development and evaluation of a modular experiential learning curriculum
for promoting AI readiness. Education and Information Technologies. 25(6),136–144.
https://doi.org/10.1007/s10639-023-11928-w

In this article by Kahvazadeh, it goes in depth about the issues that arise when using AI in
algorithms. The study explains how AI can be tricked into misbehaving while showing
bias or misinformation. The root causes of these errors can be due to the parallelizing AI
algorithms used when using high-performance computing (HPC) infrastructure.
Gathering studies from students and teachers are tasked with using AI on their own
projects, while a certain group is taught without AI and another group uses AI to compare
quality and accuracy when compared by professors. The US National Science Foundation
has put in a lot of resources and research on AI algorithms testing from various softwares
out to this day tests the legitimacy and accuracy from AI programs.

Miller, T. (2024). Weighing the merits of AI for Information Access. Computers in Libraries,
44(2), 13–16.
https://eds-p-ebscohost-com.proxy006.nclive.org/eds/pdfviewer/pdfviewer?vid=24&s
id=761e2c15-63d5-4157-95f1-f2acd5a953e8%40redis

In this article, it talks about how AI is getting integrated into chatbots and other
algorithms to ease the workload of workers while making it accessible in the information
and technology fields. With the goal of making large, intensive workloads more efficient.
Though it does dive into the potential negative this advancement may bring, it talks about
the intention of impacting employment. It goes into detail in specific about what AI is
capable of, which can eliminate the need to hire a person to read over an audiobook while
you paste text onto an AI algorithm, giving a voice-reading of pages of text in minutes.
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Sharma, R. (2023). The Transformative Power of AI as Future GPTs in Propelling Society


Into a New Era of Advancement. IEEE Engineering Management Review, 51(4),
215–224. https://doi-org.proxy006.nclive.org/10.1109/EMR.2023.3315191

This article goes into depth about the positive potential of embracing the advancement of
AI and its integration with humanity, supported by reasons why it amplifies human
capabilities more than ever before. The early adoption of AI is emphasized as a reason
why we should expect this era to flourish with powerful technology that removes a lot of
weight from the practices we have today. With the sudden popularity of GPT, it is said
that the talk of AI has increased substantially over the last decade to the mainstream,
where big companies are now shining light on the opportunities this can bring. It
compares to the industrial revolution, where many companies, even new ones, are putting
heavy investment into AI and what it could bring to the technology industry, which
touches upon robotics, nanotechnology, etc.

Wang, H., & Zhang, J. (2022). Application of AI information technology in the political and
ideological online classroom system in the background of big data. Computational
Intelligence and Neuroscience, 2022, 1–8. https://doi.org/10.1155/2022/6590557

In this article, it talks about how AI can help teach political and ideological theory. It
goes into study on how the application of AI technology would further improve teaching
and learning by forming better learning material using algorithms made and taught to the
AI so it can produce data that can be used. It discusses how it would change the system
hardware architecture and software architecture, which goes into full detail about the
function design of the online system and how it would structure the database.
Experiments show how integration with AI would further improve teaching in political
and ideological contexts. This method in terms of quality in graduates, stating it is a
better alternative than traditional teaching methods, but can be countered by the lack of
eye-to-eye teaching, in which the student may be heavily reliant on an online setting
rather than in person.

Venumuddala, V. R., & Kamath, R. (2022). Work systems in the Indian Information
Technology (IT) industry deliver artificial intelligence (AI) solutions and address the
challenges of working from home. Information Systems Frontiers, 25(4), 1375–1399.
https://doi.org/10.1007/s10796-022-10259-4

Venumuddala's article explores solutions to challenges faced by at-home workers through


the use of AI. In a workplace ethnography study conducted in May 2020, researchers
examined an AI research lab within an Indian service-based IT organization that
transitioned to remote work due to the pandemic. The study revealed that the company
leverages AI to drive projects within the lab, particularly in processing qualitative data.
The fast-paced evolution of AI in the IT industry presents workflow challenges,
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particularly in keeping up with new advancements. The article suggests that involving
AI-specialized managers can enhance quality control and facilitate the implementation of
employee-centric human resource practices in remote settings. This approach aims to
address the unique challenges posed by remote work and the integration of AI
technologies.

Zhang, H., Song, M., & Wang, Y. (2023). Does AI-infused operations capability enhance or
impede the relationship between information technology capability and firm
performance? Technological Forecasting and Social Change, 191, 122517.
https://doi.org/10.1016/j.techfore.2023.122517

In this article, it shows research on hundreds of companies, both US and Chinese. It


challenges the proposal, the positive relationship with the integration with AI, and the
hopes that it would bring good to a company. It shows the process of market, technology,
and competitive intelligence. Using business concepts that have been successful while
comparing the new AI technology and to really show the advancement process on
whether it is beneficial or not with certain practices each company has used. The main
use of AI in these companies is data analysis being integrated into business practices to
have better control over the data being used. A key feature of what is being used is
predictive analytics, which predicts whether the accuracy of a goal is attainable to better
help produce products and manage quality. But there are studies where both argue that it
is more reliable to rely on AI for producing data to be actually used or on trained,
experienced personnel that have the confidence and background to make claims.

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