SECTION 2

NV9 USB
MANUAL SET

FIELD SERVICE
MANUAL
NV9 USB Manual Set – Section 2 2

NV9 USB MANUAL SET – SECTION 2

2. FIELD SERVICE MANUAL 3

2.1 Cleaning 3
2.2 Fault Finding - Flash Codes 9
2.3 Technical Specifications 10
2.4 Fault Finding Flow Chart 11
2.5 Frequently Asked Questions 13
2.6 Spare Parts 14

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NV9 USB Manual Set – Section 2 3

2. FIELD SERVICE MANUAL

This section is one part of a complete manual set: typically, a field service engineer
who is maintaining the product would use this section.

This section contains the essential information that the field engineer needs to clean,
maintain and fault find an NV9 USB Validator that is installed in a host machine.

The NV9 USB Validator has been designed to minimise any problems or performance
variations over time. This has been achieved by careful hardware and software
design; this attention to the design means there is very little user maintenance
required.

2.1 Cleaning

The NV9 USB Validator has been designed in a way to prevent damage and airborne
contamination reaching the optical sensors; however, depending upon the
environment the NV9 USB may require occasional cleaning or belt changing.

Caution! Do not use solvent based cleaners such as

alcohol, petrol, methylated spirits, white spirit or
Do not use solvent based PCB cleaner. Using these solvents can cause
cleaners on any part of the permanent damage to the unit; only use a mild
NV9 USB unit. detergent solution as directed below.

To clean the NV9 USB, open the note

path by sliding the red release catch
on the front of the validator to the
left (as indicated in the picture) - this
will allow access to the lozenge and
note path
Release
catch

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NV9 USB Manual Set – Section 2 4

Note path

Lozenge
release
catch

Lozenge

Drive belts

Note stacker

Cash box
spring plate

Note path

Cashbox

Unless stated otherwise, you should disconnect

WARNING! the power BEFORE carrying out any cleaning
operations to avoid the risk of causing damage
Disconnect power BEFORE to the validator.
any cleaning operation

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NV9 USB Manual Set – Section 2 5

Front sensors

Optical sensor

Start sensor

Rear sensor

Optical sensor

Examine the note paths, lozenge and note stacker for any dirt or debris, and carefully
clear and wipe the surfaces of the note paths and lozenge with a soft lint free cloth
that has been dampened with a water and mild detergent solution (i.e. household
washing up liquid.) - be very careful when cleaning around the sensor lenses and
make sure they are clean and dry before closing the cover and restarting the unit. Do
not try to polish the sensor lenses – if a lens is badly scratched, contact ITL technical
support for advice.

Also check that the note stacker and cash box spring plate are not jammed.

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NV9 USB Manual Set – Section 2 6

Caution! When cleaning the recessed front sensor, use a

small soft brush or cotton bud – do not use
Be careful cleaning sensors. anything sharp or abrasive.

Cleaning the belts is a simple operation. Ensure the validator is enabled (i.e. bezel
lights are illuminated), then remove the bezel:

b. Slide bezel away from

 The bezel is locking arms
removed by pushing
the red locking arms
on both sides of the
validator upwards,
and sliding the bezel
away from the
locking arms

a. Push locking arms upwards

Lift upwards to remove

 Lift the bezel off
once the bezel has
been slid fully
across and is clear
of the locating pins

Locating pins

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NV9 USB Manual Set – Section 2 7

 Insert a piece of
paper, which is
narrower than the
width between the
two belts, in the
centre of the note
path to activate
the drive motor

 Use a lint free

cloth dampened
with water and
containing a mild
detergent (such as
dish detergent)
and hold against
each drive belt as
is turns.

Insert paper here

Repeat this procedure until all dust and debris has been removed from both belts.
Finally, use a DRY lint free cloth to remove any excess moisture and refit the bezel.
The bezel is refitted by pushing the bezel back onto the locating pins and sliding
backwards until all six pins are engaged in the slots. The locking arms will then spring
back and locate into the bezel.

Caution! Always make sure that BOTH locking arms are

fully located in the bezel – trying to operate the
Check locking arms. validator if they are not correctly located can
cause transport issues or unit damage

Caution! Do not lubricate any of the note transport

mechanism, belts or any part of the note path,
Do not use any lubricants. as this can affect the operation of the validator.

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NV9 USB Manual Set – Section 2 8

If the belts are worn or damaged, they should be replaced (ITL part number
FD00106). This is a simple procedure, and is carried out as follows:

WARNING! Do not attempt to disassemble the validator

head – trying to do this could result in the
Do not try to disassemble validator needing reinitialisation, cause personal
injury or could damage the unit beyond repair.

 Open the top of

the unit using the Release catch
Release catch

 Release the
lozenge by gently
pressing the Lozenge
Lozenge release release
catch catch

 Remove and place

the lozenge on a
clean dry surface
Lozenge

 Press in the large

wheels to release Drive belts
the belt tension
and then remove
the belts, sliding
them off the
smallest wheels
first

 Replace the belts

by fitting them
over the lozenge,
largest wheels first

 Reassemble and
close the unit

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NV9 USB Manual Set – Section 2 9

2.2 Fault Finding - Flash Codes

The NV9 USB Validator has inbuilt fault detection facilities. If there is a configuration
or other error the NV9 USB front bezel will flash in a particular sequence; a summary
of the Bezel Flash Codes for the NV9 USB is shown below:

Flashes Indicated Error Comments

Long Short
0 0 None
1 2 Note path jam Remove obstruction and
follow the cleaning
procedure in subsection 2.1
of this manual
3 Unit not initialised Contact ITL technical
support
4 Internal sensor Ensure note path is firmly
unable to calibrate closed, then cycle the
power to the unit. If the
problem persists contact ITL
technical support
1 Firmware checksum
error
2 Interface checksum
error or unable to
set programmed
3 Download new firmware
interface
3 EEPROM checksum
error
4 Dataset checksum
error
1 Power supply too
low
4 Check power supply
2 Power supply too
high

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NV9 USB Manual Set – Section 2 10

2.3 Technical Specifications

The full technical specifications for the NV9 USB Validator can be found in Section 6,
Appendix B of this manual set. A brief summary is given here:

DC Voltage Minimum Nominal Maximum

Absolute limits 10.8 V 12 V 13.2 V
Absolute limits (when fitted 18 V --- 48 V DC or 34 V
with IF5 interface) AC
Supply ripple voltage 0V 0V 0.25 V @ 100 Hz
Supply Current
Standby 200 mA
Running 1A
Peak (motor stall) 1.5 A

Interface Logic Levels Logic Low Logic High

Inputs +0 V to +0.5 V +3.7 V to +12 V
Outputs (2.2 kΩ pull-up) +0.6 V Pull-up voltage of host
interface
Maximum current sink 50 mA per output

WARNING! Ensure that the supply voltage to the NV9 USB is

not lower than 10.8 V and that the power supply
Use suitable power supply
can provide sufficient current to avoid incorrect
operation and excessive note rejects.

We recommend that your power supply is capable of supplying 12V DC at 3 A.

 For 12V operation, use TDK Lambda model SWS50-12. This power supply is
available from a variety of suppliers including Farnell (stock code 1184645) and
RS (stock code 466-5869).

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NV9 USB Manual Set – Section 2 11

2.4 Fault Finding Flow Chart

Please use this flow chart with the Flash Codes in subsection 2.2 as an aid to help
resolve any configuration or start up problems you might have after installing the NV9
USB validator

Check the required dataset is programmed using the

Incorrect currency
Validator Manager Software (see Section 3 of this
file
manual set).

Check the required note denomination and issue is

Notes not included in
included in the currency file using the Validator Manager
currency file
Software (see Section 3 of this manual set).
All notes rejected
(bezel LEDs ON)
Check the host machine is ready to accept notes and
Notes inhibited by
that the maximum allowed credit hasn’t been exceeded.
host machine
If a coin hopper is fitted, make sure it isn’t empty.

Check there is sufficient clearance for note ejection after

Bill path obstructed
acceptance (see Section 4 of this manual set).

Check there is power to the validator, and that it is

No power within the tolerances specified in the Technical
Specification (see Sections 1 or 6 of this manual set).
Notes not accepted
(bezel LEDs OFF) Check which interface the validator is programmed for by
Incorrect interface pressing the configuration button twice – the displayed
programmed code indicates which interface is programmed (see
Section 1 of this manual set).

Check voltage and current supplied to the validator are

within the tolerances specified in the Technical
Power supply out of Specification (see Sections 1 or 6 of this manual set).
specification
Check there is sufficient clearance for note ejection after
Notes accepted but acceptance (see Section 4 of this manual set).
no credit given

Check there are no foreign objects obstructing the

sensors (see subsection 2.1 of this manual).
Rear note detect
sensor obscured Check the back security flap moves freely (this is the
black plastic flap at the rear underside of the validator
head)

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NV9 USB Manual Set – Section 2 12

Check and clean the note path (see subsection 2.1 of

this manual).
Foreign objects in
note path
Check drive belts are fitted correctly and that there is no
debris underneath the belts.

Check voltage and current supplied to the validator are

Acceptor runs slowly Incorrect supply within the tolerances specified in the Technical
or intermittently voltage Specification (see Sections 1 or 6 of this manual set).

If possible, replace damaged components (see Section 4

of this manual set).
Unit damage
IF YOU HAVE ANY DOUBTS, RETURN THE UNIT TO ITL
FOR REPAIR

Bezel LEDs are Check the flash code tables for an understanding of the
Various reasons
flashing issue (see subsection 2.2 of this manual).

Check and clean the note path (see subsection 2.1 of

this manual), then reset the validator.
Motor continues to Foreign object or
run note in the note path
In some cases you may also need to reset the host
machine.

If you are unsure about the cause or how to resolve the problem, please contact ITL’s
technical support department. Support contact details can be found on the ITL
website (www.innovative-technology.co.uk), or on the last page of this section.

Copyright © Innovative Technology Ltd 2012 GA00550-2

NV9 USB Manual Set – Section 2 13

2.5 Frequently Asked Questions

a. Why are there no DIP switches on the unit?

 The NV9 USB has no dipswitches. Configuring the unit is carried out using a
configuration button mounted on top of the unit – see Section 1, subsection 1.3
of this manual set for more information.

b. In what orientation can I use the NV9 USB validator?

 The NV9 USB can be mounted horizontally or vertically, depending on the type
of bezel and cashbox selected. See Section 1, subsection 1.1 of this manual for
more information on mounting the validator – check the ITL website to see the
currently available range of cashboxes and bezels.

c. Some or all notes are not accepted

 Check that no inhibits are set in the Validator Manager software (see Section 3
of this manual set). If the problem persists, contact ITL Support for further
assistance.

d. How do I clean the validator?

 Follow the instructions given in subsection 2.1 of this manual.

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 NV9 USB Manual Set – Section 2 14

2.6 Spare Parts

Full details of the interface cable connector pinouts, connector types / makes and other related information can be found in Section 4
of this manual set. The user can obtain the following parts for the NV9 USB validator:

ITL Part Number Description Details

CN00392 Power and USB Communication Cable USB 2.0 Compliant Type A to 16 way header cable

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NV9 USB Manual Set – Section 2 15

Bezels
ITL Part Description
Number

Vertical Upstack Bezel

PA00188
Assembly

PA00189 Horizontal Bezel Assembly

Vertical Upstack Extended

PA00190
Snout Bezel Assembly

Vertical Downstack
PA00191 Extended Snout Bezel
Assembly

66mm Vertical Upstack No image available

PA00256
Bezel
69mm Fixed Width No image available
PA00268
Horizontal Bezel
Vertical Up/Down Flat No image available
PA00296
66mm Bezel Assembly

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NV9 USB Manual Set – Section 2 16

Horizontal Bezel Assembly

PA00896
(NV11)

Cashboxes

Clip-on Cashbox
PA00185
Assembly (300C)

Locking Cashbox
PA00186
Assembly (300L)

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NV9 USB Manual Set – Section 2 17

Slide-on Cashbox
PA00192
Assembly (300S)

Clip-on Cashbox
PA00193
Assembly (600C)

Slide-on Cashbox
PA00194
Assembly (600S)

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NV9 USB Manual Set – Section 2 18

Standard Cashbox
PA00898
Assembly (NV11)

There are many variants of bezel and cashbox type

Information
available for the NV9 USB validator. Please check the
Check website for options. ITL website (www.innovative-technology.co.uk) for
up to date information on the options available.

Drive Belts

FD00106 NV9 USB Red Drive Belt

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NV9 USB Manual Set

MAIN HEADQUARTERS Innovative Technology Ltd

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Tel: +44 161 626 9999 Fax: +44 161 620 2090
E-mail: support@innovative-technology.co.uk
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