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    Luis Esparza: Languages

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    whitedragonss7
    This document provides information about an experienced customer service agent and leader with over 13 years of experience in the call center industry. It details their education background including attending Loma Vista High and Ramona High Community. It also lists work experience at various call centers such as Hablatel, Listen Trust, CES, and Vangtel as well as CallCentered where they took on leadership roles and helped elevate other agents. Their skills include problem solving, attention to detail, logical thinking, time management, communication, adaptability, creativity, collaboration, and continuous learning.

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    Luis Esparza: Languages

    Uploaded by

    whitedragonss7
    8 views1 page
    This document provides information about an experienced customer service agent and leader with over 13 years of experience in the call center industry. It details their education background including attending Loma Vista High and Ramona High Community. It also lists work experience at various call centers such as Hablatel, Listen Trust, CES, and Vangtel as well as CallCentered where they took on leadership roles and helped elevate other agents. Their skills include problem solving, attention to detail, logical thinking, time management, communication, adaptability, creativity, collaboration, and continuous learning.

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    This document provides information about an experienced customer service agent and leader with over 13 years of experience in the call center industry. It details their education background including attending Loma Vista High and Ramona High Community. It also lists work experience at various call centers such as Hablatel, Listen Trust, CES, and Vangtel as well as CallCentered where they took on leadership roles and helped elevate other agents. Their skills include problem solving, attention to detail, logical thinking, time management, communication, adaptability, creativity, collaboration, and continuous learning.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    8 views1 page

    Luis Esparza: Languages

    Uploaded by

    whitedragonss7
    This document provides information about an experienced customer service agent and leader with over 13 years of experience in the call center industry. It details their education background including attending Loma Vista High and Ramona High Community. It also lists work experience at various call centers such as Hablatel, Listen Trust, CES, and Vangtel as well as CallCentered where they took on leadership roles and helped elevate other agents. Their skills include problem solving, attention to detail, logical thinking, time management, communication, adaptability, creativity, collaboration, and continuous learning.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    parraemvapes.

    onmicrosoftcom
    AngelEspa

    LUISESPARZA
    EXPERIENCED AGENT AND LEADER

    ABOUT ME
    With over 13 years of experience in the CalCenter industry, Iconsider myself
    an effective leader who is results, growth and resource oriented. I believe l am an
    excellent candidate for any position in any CalICenter diagram due to my skills. I
    am able to manage mutidisciplinary teams, motivate and retain the best people,
    CONTACT
    Phone: (662) 166- 1018
    oerb multi-skilled manager and am adept at problem soving, am abriliant Date of Birth: Jan 15, 1993
    leader committed to quality, accuracy and efficiency, in addition tomy excellent
    customer service, focus, telemarketing talents, communication skills, blended Address: Polonia #4, Las
    with my background in coperations or front line expertise. lomas, Hermosillo Sonora

    EDUCATION
    Loma Vista High (2006 -2010)
    LANGUAGES
    Amodern high school that provides students with ahighly English eeee
    indivldualzed educational program so they may study and
    develop the skills they need to become professionals. Spanish e
    "Ramona High Community (2011 - 2011)
    Atop-notch community college where students may learn how
    to plan, create, and execute lifelong projects thatwill help them
    SKILL
    in their professional careers
    Problem-Solving
    Attention to Detail
    EXPERIENCE
    Logical Thinking
    Hablatel, Listen Trust,CES, Vangtel
    (11.2010-06.2017) Time Management
    nasateanslation., sales, customer service, tech support, and Communication Skills
    Adaptability
    Ashesiglobal Creativity
    (02.2017-11.2019)
    I became a top-tier sales agent as a result of my dedication and attention to
    Collaboration
    detail, and Iwas promoted after eaming employee of the month three Continuous Learning
    months in a row, For my tirst management expernence, in a1oft transter sales
    almost two years, covID obliged us to accept alternatve employment offers Analytical Mindset
    outside the state due to unforeseen circumstances

    CallCentered
    (01.2020- 08.2022)
    Ater my first three months with CallICentered, Iwas offered the opportunity to take
    on as the first QA for a new outsourcing program that had just been developed.
    Two weeks following my initial promotion, Ieerned asecond one, making me one
    th
    QAdepartment and aleader was given to me by our OM after l had proven to be
    valuable asset in my curent position. In that role, l established and maintained
    the appropriate quality standards that the customer had recuested. Despite every
    the tme, lelevated 7+ aents to leadership roles (a total of 11 agents are n
    leadership positions as aresult of my leave), and I was designated the top3 leader
    internatlonally in the Medicare Outsourcing Department.

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