MBA Third Semester Model Question Paper -2009

Management and Organization Development-MU0002 (2 Credits)

Question Number 1 to 20 - 1 mark Question. Question Number 21 to 31-2 Marks Question. Question Number 32 to 38 - 4Marks Question.

Q. No. 1

Statement and Options

What is the dominant managerial role for negotiator and entrepreneur? a) Interpersonal b) Decisional c) Informational d) Leadership

Organization development is the applied behavioral science discipline dedicated to improving organizations and the people in them through the use of the theory and practice of ____________. a) Organization behavior b) Planned change c) HRM d) HRD

____________ relies on an action research model with extensive participation by client system members. a) Management b) Organization development c) HR research d) Planning

____________ are beliefs that are regarded as so valuable and obviously correct that they are taken for granted and rarely examined or questioned.

a) Perceptions b) Practices c) Assumptions d) Values

Which model proposes the first order and second order change a) Force field b) Lippitt c) Burke- Litwin d) Quick fix

OD is basically________ approach a) Technical b) Political c) Qualitative d) Behavioral

2+2 =5 effect , is related to the concept of ___________ a) Social loafing b) Synergy in term work c) Group formation d) Process consultation

Mobilizing the physical human and financial resources and planning their utilization for business operations in such manner as to reach the defined goals can be referred to as ________ a) Effort b) Initiative c) Management d) Planning

Who developed the congruence model for understanding organizational dynamics and change?

a) Katz b) David Nadler c) Kann d) Hanna

10

Divide and rule and abuse of written communication are two enemies of __________. a) Equity b) Centralization c) Leadership d) Esprit de corps

11

The Hawthorne studies were conducted at the Hawthorne plant of ____________company. a) Chrysler b) Western electric c) General meters d) Daimler

12

Power dependence theory was given by ____________. a) French b) Mintzberg c) Emerson d) Pfeiffer

13

System resource approach of organizational effectiveness is derived from the __________model. a) Closed system b) Open systems model c) 3 Stage model d) Mintzbergs model

14

Who has given the following definition

Organization development signifies change and for change to occur in an organization, power must be exercised. a) David McClelland b) Warner Burke c) Bell d) French

15

_________ is the process in which a person casts aside his old behaviour which might be inappropriate, irrelevant or inadequate to the changing demands of the situation. (a) Refreezing (b) Adapting (c) Learning (d) Unfreezing The client centered therapy was introduced by __________. a) Argyrif b) Roger c) Lewin d) Lippitt

16

17

Who has established the bases of social power? a) Mintzberg b) French and Raven c) Cummings d) Lewin

18

Organizational change is a _________process. (a) Static (b) Dynamic (c) Long (d) Continuous The concept of economic man approach was evolved by ____________ theory a) Behavioural Theory

19

b) Systems Theory c) Classical Economic Theory d) Scientific Theory.

20

The term _________ refers to an alteration in a system- whether physical, biological, or social. (a) Adaptation (b) Change (c) Evolution (d) Recession

2 MARKS QUESTIONS 21
Which of the following the part of the commercial as category as grouped by Fayol. a) Production , Distribution b) Buying , Selling , Exchange c) Accounting , budgeting , Pricing d) Security , Technology

22

Management development focus on ___________while organization development focuses on ____________. a) Leadership : Team b) Employee Training : Improvement in design c) Employee motivation : Planning d) Structure : Market demands

23

Bonus and stalker described two very different forms of organization structure __________and ____________. a) Vertical : Horizontal b) Matrix : Vertical c) Bureaucratic : People oriented d) Mechanistic : organic

24

The life cycle of a team begins with ___________and ends at ____________. a) Storming , Forming b) Forming , Adjourning c) Performing , Norming d) Norming , Performing

25

Super ordinate goals are those which are above the goals of ___________ or a ___________. a) Organization or Individual b) National or Organizational c) Single team or A single individual d) Leader or Group

26

The three significant aspects discussed in the congruence model by David Nadler are. a) Land , Labour , Capital b) Unfreezing , Moving , Refreezing c) Environment, Resources, History d) Leadership , Participation , Empowerment

27

When an Organization is undergoing the process of change or development, three tasks are to be performed: (1) to generate valid useful information, (2) to promote free, informed choice, and (3) to promote the client's internal commitment to the choices made. The Roles that are expected to be played by the OD Practitioner are: (a) Political activist, leader. (b) Power broker, manager. (c) Facilitator, catalyst, problem solver, and educator. (d) Representative of top management and Trainer.

28

One of the most psychologically relevant reference groups for most people is the work group including _________and __________.

a) Peers and Boss b) Manager and Executive c) Leaders and Manager d) Supervision and Labour

29

First order change is ____________ and second order change is ______________. a) Long term b) Immediate c) Transactional d) Long term : Short term : : : Gradual Transformational Transformational

30

Organization development efforts are not meant for solving __________ , ____________ or isolated problems. a) Legal , political b) Financial , production c) Long-term , complex d) Short-term , temporary

31

These two writers consider that management and administration are distinct and according to them management is a lower level function and is considered primarily with the execution of policy laid down by administration a) New man and warren b) Fayol and Druker c) Breach and Spriegal d) Tead and Lansbury

4 Marks Questions 32
From the given list of characterstics, identify the characterstics of OD. 1. Comprehensive Change 2. Political Change

3. Planned Change 4. Economic Change 5. Long Range Change 6. Climate Change 7. Participation of change agent. Choose the correct option. (a) 1,4,6 (b) 1,3,5,7 (c) 1,5,6 (d) 1,3,7

33

Given below is a list of statements. What term is used to refer them and who has presented them? Away from utilizing an individual primarily with reference to his or her job description toward viewing an individual as a whole person. Away from walling off the expression of feelings toward making possible both appropriate expression and effective use. Away from maskmanship and game-playing toward authentic behaviour. Away from use of status for maintaining power and personal prestige toward use of status for organizationally relevant purposes. Away from distrusting people toward trusting them. Choose the correct option? (a) 14 principles-Taylor (b) Scientific Theory Weber. (c) New Patterns of management-Likert. (d) Values in Transition-Tannenbaum and Davis.

34

Match the following: 1. Max Weber A. Participative leadership and joint problem-solving. 2.Carl Rogers. B. Democratic leadership

3. Mary Parker Follett

C. Client-Centered Therapy

4. Lewin, Lippitt D. bureaucracy Choose the correct option. (a) 1A,2B,3D,4C (b) 2A,3B,4D,1C (c) 1D,2C,3A,4B (d) 1B,2C,3A,4D

35

Arrange the given steps of the Process of Sensitivity Training in correct order. 1. To explore the relevance of the experience in terms of back home situations and problems. 2. Interpersonal relationships develop. 3. An intentional lack of directive leadership, formal agenda, and recognized power and status. 4. The trainer becomes open, non-defensive, and empathetic and expresses his or her own feelings in a minimally evaluative way. Choose the correct Option according to the correct sequence. (a) 1,4,2,3. (b) 1,2,3,4 (c) 3,4,2,1 (d) 3,2,1,4.

36

Given below are the various stages of the Adaptive- Coping Cycle. Arrange them in the correct sequence. 1. Stabilizing Internal Changes 2. Importing the Relevant Information

3. Sensing of Change 4. Obtaining Feedback 5. Changing Conversion Process 6. Exporting New Outputs Choose the correct option. (a) 1,2,4,3,6,5 (b) 3,2,5,1,6,4 (c) 2,5,3,4,6,1 (d) 3,2,1,5,4,6.

37

Match the description with correct stage. 1. Helping client to see judge and feel things 2. Creating motivation and Readiness the change 3. Helping the client to integrate the new point of view a) 1A, 2B, 3C b) 1C, 2A, 3B c) 1B, 2C, 3A d) 1B, 2A, 3C C. Unfreezing B. Cognitive restructuring A. Refreezing

38

Match the roles according to the description. 1. Greeting visitors; signing

legal documents. 2. Reading periodicals and reports; maintaining personal contacts. 3. Holding board meetings; giving information of the media. 4. Organizing strategy and

A. Spokesperson

B. Figurehead

C. Entrepreneur

review sessions to develop new programs.

D. Monitor.

Choose the correct option: (a) 1A,2B,3D,4C (b) 1B,2D,3A,4C (c) 1D,2C,3B,4A (d) 1B,2A,3D,4C