Resume

UJJWAL KUMAR GHOSH Contact: +91-9953048430

Email: ujjwal.tapan.ghosh@gmail.com

Summary

Supply/demand planning & Operations Manager with 9+ years of expertise in SCM & Process
Excellence. Currently designing and streamlining Alive’s ecommerce Supply segment – warehousing,
inventory, demand & order fulfilment in sync with company’s objective. Prior to this, I was a part of
Process Excellence at blinkit (formerly grofers) managing cost, resource & time efficient SCM
projects nationally for 5 years. Seeking an opportunity to leverage proven leadership and strategy
skills to grow revenue of the company through a more comprehensive approach.

Highlights

● Ops & Inventory Management

● Program Management – Supply Chain (D2C/B2C)

● Process improvement & excellence – Supply Chain

● Warehouse & DS – Process Design

● SOP development & execution

● Tech/Product integration & implementation

● Expertise in building/maintaining strong relationships with stakeholders

● Ability to work in critical situations

● Excellent communication ability

● Commitment to details and accountability

Tools
Name Status
MS Office suite (Word & PPT) Proficient
MS excel Proficient
All Google tools Proficient
SAP ERP9 Intermediate
Cliniceo Proficient
RMS (Inventory Management software) Proficient
WMS and OMS Proficient
Power BI & Tableau Learning
CRM tools Proficient

Professional Experience
Operations Manager – Supply Chain Management

Alive Wellness Clinics Pvt. Ltd. - May 2023-till date

 Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest
possible cost.
 Lead the supply chain team in executing best practices and measuring performance through
agreed upon Key Performance Indicators (KPIs).
 Plans, manages, and coordinates all activities related to the sourcing and procurement of
necessary materials and supplies needed to meet the changing levels of product demand.
 Works with warehouse and logistics departments to determine and set up the most cost
effective intercompany transfers.
 Monitors and corrects inventory levels for all stores.
 Works with freight forwards and transportation companies to set best route and rate (reviews
and approves all freight terms and agreements).
 Collaborates with procurement department to determine best practice for freight in and freight
consolidation.
 Supports proper utilization of Software solutions (SAP, Tally ERP9, Cliniceo, RMS).
 Generate weekly, monthly & quarterly reports post analysis.
 Team & resource management

Manager – Supply Chain Management

Blinkit India Pvt ltd (now Zomato) - November 2020-March 2023

● Led result oriented projects based on cost reduction, resource efficiency, asset management,
etc.
● Designed and Implemented end to end supply chain processes for Fruits & Vegetables, Dark
Stores, Perishable Centre, Drop shipment and Marketplace business.
● Handled projects on FC picking and designed the Putwall process to reduce the SKU picking
effort and time significantly.
● Reduced overall replenishment effort by 30% using bucket wise item replenishment, MHE
and team combination efforts.
● Reduced Stock Take effort by 50% and implemented smart stock take for reduced inventory
damage. On-time closure of invoices by streamlining standard Invoices processing and GRN
process PAN India.
● Implemented Chaotic put-away to improve put-away and picking effort by 50%. Increased
inventory movement productivity by 40% using improved MHEs and palletized unloading at
Docks.
● Reduced packaging cost by 10% at Billing Stations.

● Standardized and implemented F&V handling processes PAN India, which helped gain
business from 1cr to 5cr in 3 months.
● Reduced replenishment cost from WH to DS by scheduling and utilizing the Vehicle.
 ● Standardized in-warding, replenishment, out-warding and return processes PAN India for
Fulfilment Centres, Dark Stores, and its replenishment.
● Awarded “Grofers knights” for the month of Dec ’20 & Jan ‘21 (Cert. available)

Assistant Manager – Supply Chain Management

Grofers India Pvt Ltd - Apr 2019-October 2020

● Prepared and developed program material based on corporate requirements

● Interact with top managements to determine program/project requirements

● Interact with management teams in scheduling training activities

● Design and develop business-case presentations

● Ensure compliance of corporate standards and procedures while developing road maps.

● Conduct experiential visits to dark stores & warehouses to support and assess the process
needs.
● Partner with individual departments to outline deliverables, expectations, and risks, to include
specific training needs for Supply staffs.
● Utilize a variety of the agile methodologies and practices like impact analysis, cost analysis,
preparation of business cases to ensure maximum effectiveness of the programs.
● Manage the design, delivery, and continuous improvement of processes across the
organization.

Sr. Trainer – Supply Chain Management

Grofers India Pvt Ltd - Sep 2017-Mar 2019

● Training New Hired Batches, Refresher Training, Developmental Training & behavioural training
of the field executives and ground staff.
● Worked on TNEs & TNIs to ensure ground efficiency of Supply employees.

● Handled and maintain training repositories.

● Data & reports related to NHIPs & tenures

● Responsible for maintaining a 360-degree knowledge chain across LOBs

● Engaged in internal interaction audits

● Developed/supported Content & Content Management, Floor Support, Training-asks.

● Awarded ‘Best Coach’ (Cert. available)

Marketplace – Sr. Associate

Grofers India Pvt Ltd - Aug 2016-Sep 2017

● End to end responsible for Company's Market place Model-Self-delivery Merchants (SDM).

● Managing & Resolving Merchant queries and escalations.

● Bridge the gap between Customer and Merchant.

● Optimum Handling of incoming leads.

● Creation of weekly and monthly reports in both process terms and team performance and
regulating it to the upper management to get clarity on the ongoing actions.
● Delivering resolution for both customers & vendors via all mediums

Customer Relationship Management – Sr. Associate

Grofers India Pvt Ltd - July 2015-Aug 2016

● Central SPOC for Order processing.

● Responsible for handling/resolving customer queries

● Quality assurance and timely submission of all projects

● Participating in team building activities

● Analysis and Delivery of Rescheduled Order Tracking Report on Daily basis

● Bridge the gap between operation and Customers

● Awarded as Top Performer of the Department (Cert. available)

Customer Relationship Management – Associate

Paradise tour & travel - February 2013-April 2015

● Responsible for handling/resolving customer queries

● Upselling holiday packages

● Handling customer escalations

● Setup calls for upsell follow-ups

● Filling up forms to generate sales lead

Education Credentials
  B.Com Graduate (IGNOU)

 Associate Diploma in Business Administration (NMIMS)

Personal Details

● D.O.B – 2nd Jan 1988

● Nationality – Indian

● Gender – Male

● Marital Status – Married

● Languages Known – English, Bengali & Hindi

Declaration
I hereby declare that the above information is correct & to the best of my knowledge.

(Ujjwal Kumar Ghosh)

Place: Gurugram