Bert Liz

English for Travel & Tourism —Level 1
Student Supplement
Table of Contents
SECTION 1
Chapter Page
1 Greeting customers......................................................... 2
Saying hello and goodbye
2 Making inquiries.............................................................. 8
Asking about travel arrangements
Finding out about schedules, prices, etc.
3 Asking and answering questions about travel topics...... 14
Table Asking and answering questions
4 Changing arrangements................................................. 20
Helping people change arrangements
SECTION 2
Blended learning 1
Photo credits: public domain, morguefile, or Berlitz Corporation unless otherwise noted.
Copyright © 2013, Berlitz Corporation
All rights reserved. No part of this book may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording or by
any information storage and retrieval system without permission in writing from the
Publisher.
For use exclusively in connection with Berlitz classroom instruction.

Chapter 1
Greeting customers
Overview
Topics
Greeting customers
Objectives
Saying hello and goodbye
Introductions
Welcoming customers
Useful language
Good morning / afternoon / evening. Hello / Hi.
What’s your name? My name is…
Nice to meet you. Pleased to meet you.
Goodbye. See you later.
See you soon. Thank you for flying with us.
Thank you for staying with us. Thank you for choosing…
Welcome to… How can I help you?
Are you checking in? Do you have a reservation?
Do you have your ticket? Do you know your seat number?
Where do you want to travel? Can you spell your name please?
Activity 1 Introduction
How do you greet your customers?

How do you say goodbye to your customers?
List your ideas in the space below.
Staff& Tourism - Level 1
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Chapter 1
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Activity 2 Saying hello and goodbye
Read the dialogue and answer the questions below.
Emma and Andrew are working together for the first time today.
Emma: Good morning.

Andrew: Hello.
Emma: My name is Emma.
Andrew: Nice to meet you, Emma. My name is Andrew.
Emma: Pleased to meet you, Andrew. We are working together today.
Andrew: Yes, that’s right, Emma. See you later.
Comprehension questions
1. Does Emma say “hello” to Andrew?

2. What are Andrew and Emma doing today?
©2011 Berlitz Corporation
3. Does Andrew say “goodbye” to Emma?
Chapter 1
3
Use your own working context. How would you introduce a new colleague, a
customer, etc.?
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Useful language
Nice to meet you. Pleased to meet you.

This is… (S)he is working with us today.
(S)he is our new colleague.
Activity 4 Introducing someone
Read the dialogue and answer the questions.
Amanda: Good afternoon.

Brendan: Hello.
Amanda: My name is Amanda. What’s your name?
Brendan: Nice to meet you, Amanda. My name is Brendan.
Amanda: Pleased to meet you, Brendan. This is Patrick. He is also working with us
today.
Patrick: Nice to meet you, Brendan.
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1. Is Amanda working today?

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2. Is Amanda working with Brendan?

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3. Who does Amanda introduce to Brendan?
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Chapter 1
Activity 5 Now it’s your turn!
Now
Work with a partner. Use the vocabulary and expressions from
it’s your
your working context. Practice greetings and introductions.
turn!
Role Card A
You are working in the afternoon today. You are working with a new colleague.
Greet him / her and introduce yourself.
Role Card B
You are working today. You see a customer. Greet the customer and introduce
yourself.
Activity 6 Introductions
How do you greet someone in your daily job and working context? List your ideas
in the space below.
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Chapter 1 5
Activity 7 Greeting a customer
Employee: Good morning. Welcome to La Plage Hotel.

Customer: Hello.
Employee: My name is Amanda. How can I help you?
Customer: Nice to meet you, Amanda. My name is Brendan Walsh. I’m
checking in.
Employee : Do you have a reservation?
Customer: Yes, I do.
Employee: Great. Can you spell your name please?
Customer: Sure. It’s W-A-L-S-H.
Employee: Thank you, Mr. Walsh.
1. Where is the customer?
2. What is the customer doing?
3. Does he have a reservation?
4. What is the customer’s name?
Activity 8 Putting it all together
Use your own ideas and working context. Create two role cards below. Then,
act out the conversation or give your role cards to another pair so they can enact
the conversation.
Role Card A
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Chapter 1
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Chapter 2
Making inquiries
Overview
Topics
Asking about travel arrangements
Finding out about schedules, prices, etc.
Objectives
Booking a trip / air ticket / train ticket / hotel room
Asking about schedules: what time does the train / plane / boat / bus depart or
arrive?
How much is…?
Useful language
I would like to book a trip to… When would you like to leave?
I would like to leave on… When do you want to return?
I want to / would like to return on… one-way ticket
round-trip ticket That’s expensive!
That’s cheap! How long do you want to stay?
I’m staying…nights What is the room rate?
single room double room
adjoining room How much is…?
What time does the train / plane / boat / bus arrive?
What time does the train / plane / boat / bus leave?
I want to / would like to buy an air ticket / train ticket.
I want to / would like to book a hotel room.
Brainstorm phrases asking about travel arrangements.

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Activity 2 Useful language: practice
Useful language
I want to book a trip to… I want to leave on…

I want to return on… I want to buy an air ticket / train ticket.
one-way ticket round-trip ticket
I want to book a hotel room. I’m staying…nights.
Practice with a partner. How can you book a trip / air ticket / train ticket / hotel
room in your daily working context?
Activity 3 Asking about travel arrangements

Travel Agent: Good morning.

Customer: Hello.
Travel Agent: My name is Sally. How can I help you?
Customer: Nice to meet you, Sally. I want to book a
plane ticket to Pittsburgh.
Travel Agent: OK. When would you like to leave?
Customer: I want to leave on March 17th and return on
March 20th.
Travel Agent: OK. A round-trip ticket costs $250.
Customer: That’s cheap!
1. To whom is the customer talking?
2. Does the customer want to book a hotel room?
3. When does the customer want to travel?
4. Is the plane ticket one-way?
5. How much is the plane ticket?
6. Is it expensive?
Chapter 2
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your working context to create a role play about making travel
Now arrangements.
it’s your
turn! Situation 1: You are a travel agent. A customer wants to book
a trip. Help him / her with the travel arrangements.
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Situation 2: You want to take a trip in April. You want to book a round-trip plane
ticket. The price of the ticket is expensive. Can you change your travel dates?
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Situation 3: Use your own ideas and context to create a situation.
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How can you ask about schedules and prices? What do your customers
sometimes ask you? What could you say in response?
List your ideas in the space below.
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Practice with a partner. How can you ask about schedules and
prices in your daily working context?
Now
it’s your __________________________________________________
turn!
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Chapter 2 11
Activity 7 Finding out about schedules and prices
Employee: Hello. Welcome to Central Station. How can I help you?

Customer: Good morning. What time does the train to New Jersey leave?
Employee: It leaves from New York at 11:30 am.
Customer: OK. What time does it arrive in New Jersey?
Employee: It arrives at 12:45 pm.
Customer: Great. How much is a one-way ticket?
Employee: A one-way ticket costs $35.
1. Where is the customer?
2. What time does the train leave from New York?
3. What time does the train arrive in New Jersey?
4. How much does a ticket cost?

your working context and talk about the two situations. Ask
Now about schedules and prices. Then, create a third situation with
it’s your your own ideas and talk about it with a partner.
turn!
Situation 1: You work at the bus station. A customer wants to
buy a bus ticket to Chicago. Tell the customer about schedules
and prices.
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Chapter 2
Situation 2: You have a meeting in Colorado on Thursday. A plane ticket is too
expensive. Can you take the train?
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Chapter 2
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Chapter 3
Asking and answering questions
about travel topics
Overview
Topics
Asking and answering questions
Objectives
Asking general questions about travel topics
Asking for more information
Useful language
Can you tell me… Do you like to…?
When…? What…?
Where…? How…?
Can I / we…? Yes, I can.
Do you want to / Would you like to see a brochure?
Can you send / email me some information?
Here is some information about…
About what kind of general travel topics do your customers often talk?
List your topics in the space below.
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Useful language
Can you tell me…? Do you like to…?

When…? What…?
Where…? How…?
Can I / we…?
Practice with a partner. Ask and answer questions about general travel topics in
your daily working context. You can take notes in the space below.
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Chapter 3
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Activity 3 Asking general questions about travel topics
Read the article and answer the questions.
What do you do if you miss your flight? First, go to the reservation desk. Tell the
airline employee: "I missed my flight". Were you late for your flight? Then you may
have to pay for another ticket. However, maybe your connecting flight arrived late.
Then, the airline can find another flight for you.
Plan ahead. It is a good idea to have enough time between connecting flights. Plan
to have enough time to visit the restroom and find the right terminal. Maybe the
airport is very large and you need extra time to find your way around and get to your
gate.
1. You miss your flight. To whom can you talk?
2. Do you usually have to pay for a new ticket?
3. When do you not have to pay for a new ticket?
4. Is it important to have enough time between connecting flights? Why?
5. Do you often travel by plane? Is it on business or vacation?
6. What do you (not) like about travelling by plane?
Activity 4 Performance
In your daily working context, which travel questions do customers ask

you very often?
What do you tell them? Share with the class.
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Chapter 3
Activity 5 More information
You need more information from your customer, or you would like to offer the
customer more information. What can you say?
List your ideas here:
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Useful language
Do you want to see a brochure?

Can you send / email me some information?
I can send / email you some information.
Here is some information about…
Would you like some extra details about…?
Now
it’s your Practice with a partner. How can you ask for more information
turn! in your daily working context?
Chapter 3 17
Activity 7 Asking for more information
Employee: Hello. California Tourism Bureau. This is Brett. How can I help you?
Customer: Good afternoon. I want to plan a trip to California this year. When
is the best time to visit?
Employee: The weather is the best from March to June. In July, the weather is
too hot!
Customer: OK. Do you know of some good hotels?
Employee: There are some nice hotels in the cities. But they are expensive.
What do you want to do on your vacation?
Customer: Well, I’m not sure.
Employee: OK. Would you like some extra information? I could send you a
brochure with more details.
Customer: Yes, that’s perfect! Thank you!
1. To whom is the customer talking?
2. Where does he want to travel this year?
3. When is the best time to travel?
4. Are the hotels in the cities cheap?
5. What does the customer want to do on vacation?
6. What does the employee offer?
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Chapter 3
Activity 8 Performance
Work with a partner. Use the vocabulary and expressions from your working
context to write two emails: one from a customer asking for more information,
and one from the employee answering the questions.
Send Draft Cancel
To:
Subject:
Send Draft Cancel
To:
Subject:
Chapter 3
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Chapter 4
Changing arrangements
Overview
Topics
Changing arrangements
Objectives
Changing reservations
Changing sleeping arrangements
Useful language
Can I change my reservation (online) please?
Is it too late to change my reservation?
I would like to / want to change the date / time.
I would like to / want to change the hotel / ticket / destination / room.
Can I change my sleeping arrangement?
I prefer to stay in a…(lodge / bed and breakfast / hotel / beach house / tent, etc.)
Is there a fee to change my reservation?
Think of your own working context. Do customers sometimes change

reservations, bookings, or arrangements? Why?
List your ideas here.
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Useful language
ticket destination
reservation arrangement
booking
Can I change my reservation, please?
Can I change my reservation online?
Is it too late to change my reservation?
Is therewith
Practice a fee to change
a partner. Howmycan
reservation?
you book a trip / air ticket / train ticket / hotel
I want to / would like to change
room; in your daily working context?the…
Practice changing arrangements in your individual working context.

Is it difficult?
What do customers ask you?
What do you tell them?
Activity 3 Changing a reservation

Hotel Employee: Hello, Fun in the Sun Hotel and Spa. How can I help you?
Customer: Hello. My name is Jeremy Bannon. I want to change my
reservation.
Hotel Employee: No problem, Mr. Bannon. What would you like to change?
Customer: I want to change the date. I’m now arriving on May 19th.
Hotel Employee: OK. Do you still want to stay in a single room?
Customer: Yes. That’s fine. Is there a fee to change my reservation?
Hotel Employee: No, there isn‘t.
Customer: Great! Thank you!
Hotel Employee: You’re welcome. Have a nice day.
Customer: Thank you. You too!
1. Who is the customer calling?
2. Why is he calling the hotel?
3. Does Jeremy want to change his hotel room, too?
4. Is there a fee to change his reservation?
Chapter 4
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your working context to create a role play about changing a
Now reservation
reservation.
it’s your
turn! Situation 1: You work in the travel office. A customer wants to
change his ticket reservation. There is a fee to change the
reservation. What do you tell the customer?
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Situation 2: A customer wants to change her room reservation. There are no

other rooms available. What do you do?
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Chapter 4
Where can guests stay when they are travelling?
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Chapter 4 23
Useful language
Can I change my sleeping arrangement?

I prefer to stay in a…(lodge / bed and breakfast / hotel / beach house / tent, etc.)
Practice with a partner. In your daily working context, which kind of sleeping
arrangement do customers prefer?
Activity 7 Reading practice
Read the article and answer the questions.
Dubai accommodation: Dubai apartments vs. Dubai hotels
You’d like to go to Dubai? You could stay in a Dubai hotel or a Dubai furnished
apartment. The hotels can be very expensive. So how could you save money and
still have good quality? Stay at a Dubai furnished apartment! There you have
a television, internet, swimming pools, etc. Each apartment also has a kitchen
for guests. The furnished apartments are great for guests who are travelling in
groups, staying a long time, or travelling on a budget.
1. Where can you stay in Dubai?
2. Is a Dubai hotel expensive?
3. Are Dubai furnished apartments expensive?
Travel
4. Can you get Internet at a Dubai apartment?

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5. Do Dubai hotels have kitchens for guests?

6. If you travel to Dubai, where do you want to stay?
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Chapter 4
Activity 8 Role play
Use your own ideas and language expressions from your working context and
create your own role play. Write two role cards.
Role Card A
Role Card B
Chapter 4 25
Blended Learning 1
Table of Contents Level 1
Introducing yourself and saying where you are from 2 Saying where places are 22
1 7
Introducing others 2 Asking for directions 22
Giving information about ourselves and others 4 Giving directions 24
Leaving a message 4 Reading a map / Describing a route 24
Talking about food and drinks / Offering something to drink 6

Talking about your family 26
2 8
Talking about meals 6
Describing people 26
Telling time 8
Talking about yourself and others 28
Ordering a meal 8
Saying where you work 10 Talking about past activities 1 30
3 9
Describing your office 10 Talking about past work experience 30
Talking about what people do at work 12 Talking about skills 32
Calling a business for information 12 Talking about your company and your job 32
Talking about colors and clothes 14 Inviting someone out 34
4 10
Asking about sizes 14 Making plans to go out 34
Asking about a price 16 Talking about past activities 2 36
Making a purchase / Ordering over the phone 16 Rating a place or event 36
Talking about the calendar 18

Asking about someone’s health 38
5 11
Talking about travel plans 18
Explaining what’s wrong / Showing concern 38
Talking about seasons and weather 20
Asking for and giving advice 40
Making travel plans / Offering suggestions 20
Lesson Notes Date:
Goals: Instructor:
Useful Language Workspace
1
CHAPTER
1 UNIT A Nice to meet you!
1 Pre-task 1 - Review 3 Pre-task 2 - Review

Learning objectives Me My teacher
Introducing yourself First name
and saying where you

are from Last name Kevin Smith Krista Sandell
London, England Stockholm, Sweden
Introducing others
Hometown
Nice to meet you, too, Mr. Peterson.

Luisa Fernandez James Rowland
Where are you from?
Bogota, Colombia New York, USA
I’m from Manchester.
I’m Bob Peterson. Nice to meet you.
I’m from Sydney. And you?
1 Hello, my name is Thomas Oxford.

Kenji Tanaka Kelly Oxford
Tokyo, Japan Edmonton, Canada
2 Task 1 - Introducing yourself and saying where you are from

4 Task 2 - Introducing others
Role Card 1
Role Card 2
Introduce yourself to ________________________________. Say your
You are at a party. Introduce yourself and your
name and where you are from. Ask the other person what his/her name is
_____________________ to other guests.
and where he/she is from.
BerlitzEnglish Level 1 2
Lesson Notes Date:
Goals: Instructor:
3
CHAPTER
1 UNIT B Nice to meet you!

Learning objectives
s
Andreas — Germany Argentinian
Giving information
about ourselves
Luis — Portugal Dutch
Emma Harris
Sales Department
and others Marie — Switzerland Spanish
Square Ltd.
Paula — Argentina Thai 899 Madison Ave.
Leaving a message
phone 98-9610-6489 Charlotte, NC
e-mail e-harris@square.com 10921
Jan — Netherlands French
Carol — Ireland German

100 PIXELS
Nadine — France Moroccan
EMILIO V
A
Kasem — Thailand Irish emiliovarg RGAS
as@100pix
T: +39 9 els.mx
809 4690
A: 29-89
Shada — Morocco Portuguese Avenida D
os Morelia
, Mexico
www.100p
ixels.com
Fernando — Spain Swiss
2 Task 1 - Giving information about ourselves and others 4 Task 2 - Leaving a message
Role Card 1 Role Card 2

Give the following information about yourself and _____________: Call ____________________ and leave a message.
— First and last names (and the spelling) “Hello, this is _______________. Please leave a
— Hometowns and nationalities (and the spelling) message and I’ll call you back. Thank you.”
Lesson Notes Date:
Goals: Instructor:
5
CHAPTER
2 UNIT A I’d like the steak, please.

Learning objectives
Talking about food

and drinks /
Offering something
to eat and drink
a an some
Talking about meals
In America, many people ___________ to eat eggs and
bacon for ______________, but some people like cereal
with ____________. They drink coffee or __________.
For lunch, they like to _______________ a sandwich with

soup or a _______________ with French fries and they
drink _______________ or water.
And for _______________, they eat pasta with salad or

meat and _______________. They drink soda or juice, but
some people drink _______________ or wine.
2 Task 1 - Talking about food and drinks / Offering something to eat and drink 4 Task 2 - Talking about meals
Role Card 1 _______________________ is visiting you in your Role Card 2 Talk about what you like to eat
______________________. Offer him/her something and drink for breakfast, lunch

to eat and drink. and dinner.
Lesson Notes Date:
Goals: Instructor:
7
CHAPTER
2 UNIT B I’d like the steak, please.

Learning objectives
Dallas London Rome
12:00 am 7:20 pm 12:00 pm
Telling time
Mario’s
Ordering a meal
APPETIZERS
Tokyo Bruschetta ENTREES
11:45 pm Calamari Lasagna
Gnocchi Spaghetti
Mexico City Garden Salad Fettuccine Alfredo
8:30 am
Ceasar Salad Steak Toscano
Chicken Ravioli
New Delhi Seafood Brodetto
Sao Paulo 10:03 pm
2:05 pm PIZZAS
Santiago
9:15 pm Sydney Margherita DESSERT
11:48 am
Romana Tiramisu
Johannesburg
3:00 am Capricciosa Torta di riso
Buenos Aires
6:20 pm Napoletana Affogato
2 Task 1 - Telling time 4 Task 2 - Ordering a meal
Role Card 1 Talk about your meal times. What time do you eat breakfast, Role Card 2 Order a meal at
lunch and dinner? _____________________.
Lesson Notes Date:
Goals: Instructor:
9
CHAPTER
3 UNIT A What do you do?

Learning objectives
Michael BC Medical Center
Saying where you work hospital — Vancouver

Doctor
Describing your office
Andrea Capital Europe

bank — Madrid
Branch manager
Ikumi Fujisawa Plastics

factory — Yokohama
Chemical engineer
Marc Park Central Plaza

hotel — New York
Bellman
2 Task 1 - Saying where you work 4 Task 2 - Describing your office
Ella Sunshine Hills Secondary
high school — Hong Kong Role Card 1 Role Card 2
Science teacher
Tell your teacher about your Describe your office:
job and ask him/her questions — What’s in your office?

Hans Le Petite Paris
about his/her job. — What’s on your desk?
French cafe — Berlin
— Say where each item is.
Waiter
Lesson Notes Date:
Goals: Instructor:
11
CHAPTER
3 UNIT B What do you do?

How often ...?
Learning objectives
100% 80% 50% 10% 0% STEP BY STEP
Daycare
Talking about what
people do at work Mon - Fri • 5 am - 7:30 pm
12305 Summer Avenue

Jeff 80% send e-mails in English Chicago, Illinois
Calling a business for
information Lee 50% meet with clients
www.stepbystepkids.com
Mark 0% speak French
Helen and Cora 100% use their laptops

Monday to Saturday
Masaki 80% use his cell phone 10 am - 8 pm ace
GOLF SCHOOL
Susan 50% write reports 223 White Street
Dublin, Ireland
Dave 0% meet with his boss
Shane and Robin 10% work on Saturdays

acegolf.com
Steve 100% read The New York Times
Derek and Valerie 10% print documents
Nigel 80% meet with his co-workers

4 Task 2 - Calling a business for information
2 Task 1 - Talking about what people do at work

Role Card 2
Call ________________ and ask about their

Role Card 1 Talk about what you do in your job. How often do you do the
business hours, address and website.
things above?
Lesson Notes Date:
Goals: Instructor:
13
CHAPTER
4 UNIT A How much is it?

Learning objectives
Talking about colors

and clothes
S
Asking about sizes
L
XL
L M
32
12
2 Task 1 - Talking about colors and clothes

4 Task 2 - Asking about sizes
Role Card 1 Talk about your clothes:

Role Card 2
— What are you wearing now?
You are shopping at __________________ looking for
— What do you usually wear to work? At home?
__________________ . Ask for help.
— What clothes would you like to buy?
Lesson Notes Date:
Goals: Instructor:
15
CHAPTER
4 UNIT B How much is it?

Learning objectives — Thank you for calling ____________. May I take your order?
Asking about a price $60 — Yes, hello. I’d like item number ___________ in ____________.
23 — The leather ____________________. What size?
$45
Making a purchase / 45
— ____________________, please. How much is it, again?
Ordering over the phone
— It’s ____________________. And we offer free shipping.
— That’s great, thank you.

3,000
2.50 — Your name?
— ____________________ Norton.
2,500
145 — And your address, Mr. Norton?
— It’s ____________________ Orange Street, Lakewood,
____________________ 80232.
— OK. And your credit card number?

8 — __________________________. Expiration date ___________.
$480 $1,400 6
— Thank you for your order. Have a nice day.
2 Task 1 - Asking about a price 4 Task 2 - Making a purchase / Ordering over the phone
Role Card 1 You are shopping at _________________ and Role Card 2 Call _____________________ and
you’d like to buy three items. Ask about their prices. order _____________________ .
Lesson Notes Date:
Goals: Instructor:
17
CHAPTER
5 UNIT A Have a nice trip!

Learning objectives Lisa: Hey Mike, _______ you doing anything this
Days
summer?
Talking about
the calendar Mike: Yes, I’m going _______ vacation _______
Mexico _______ my wife.
Months
Talking about Lisa: Great. _______ are you going?
travel plans
Mike: We’re leaving _______ August 2nd and coming
_______ on _______ 13th.

6 / 12 11 / 1 1 / 22 9 / 20 Lisa: Are you getting there _______ plane?
Dates
7/3 2 / 15 3 / 11 12 / 31 Mike: Actually, we _______ driving!
2 Task 1 - Talking about the calendar 4 Task 2 - Talking about travel plans
Labor Day 5/1 Argentina

TAHITI
Independence Day 9 / 18 Chile
Constitution Day 6/5 Denmark January 12 - 25
Christmas Day
airplane
12 / 25 United Kingdom
my wife / husband
Children’s Day 5/5 Japan
Tahiti Paradise Hotel
Halloween 10 / 31 United States
surfing and swimming
My birthday
Lesson Notes Date:
Goals: Instructor:
19
CHAPTER
5 UNIT B Have a nice trip!

Learning objectives COSTA RICA VANCOUVER
GALAPAGOS ISLANDS
Talking about summer 30ºC fall 12ºC 3- and 5-day tours
seasons and weather 85ºF 54ºF
Includes flight, hotel & meals!
Only $650!
Making travel plans /
ROME NEW ORLEANS
Offering suggestions
summer
spring 18ºC 27ºC KYOTO, JAPAN
64ºF 81ºF
Explore ancient Japan!
Spring & Summer Tours
SAPPORO BOSTON
* Starting at $800
winter - 5ºC autumn 10ºC
23ºF 50ºF
#1 Mountain Resort in North America
WHISTLER, BC
STOCKHOLM BANGKOK
WHISTLER
Save up to 40% on stay and ski packages this winter!
today - 2ºC right now 26ºC
Kids stay and ski for free. whistler.com
28ºF 79ºF
2 Task 1 - Talking about seasons and weather 4 Task 2 - Making travel plans / Offering suggestions
Role Card 1 Talk about the weather in your hometown. How’s the weather Role Card 2 Talk about a trip you would like
in each season? What’s your favorite season and why? to take in the future.
Lesson Notes Date:
Goals: Instructor:
21
CHAPTER
7 UNIT A How do I get there?
1 Pre-task - Review
Learning objectives Third Ave Station
Welcome to
Post Victoria Park
Office
O
Saying where places are Third Avenue F
F Central
I Bank
High School C
Asking for directions Public Library E
Hospital
Art
Museum Pharmacy
Advent
Inc.
Second Avenue
Save-on-Foods
Summer Street
Supermarket
Winter Street
Main Stree
Department
Bookstore Jay’s
Spring Str Steakhouse
t
City Hotel
Store
First Avenue
eet
BUS
Rio Cafe
Gas Station
River Avenue
2 Task 1 - Saying where places are 3 Task 2 - Asking for directions
Role Card 1 Describe your neighborhood. What kinds of stores, restaurants Role Card 2 Call ____________ and ask for
and other businesses are there? Where are they located? directions to their __________.
Lesson Notes Date:
Goals: Instructor:
23
CHAPTER
7 UNIT B How do I get there?
1 Pre-task - Review
Learning objectives
Litt
Hu
IMAX
le R
lk
Vitto’s Movie Theatre Fire Station
St
Pizza Clinton Park General
d
Lege
Bro
Sunville
Giving directions ve Second Ave Sta
Japanese
n d Av
Hospital
dA
Elementary Embassy e
P a cific St
adw
e e n School
Lin
Leg ay Line Legend Sta
on
STOP
rris Broadw
ay
Grand Sta
Mo
Seco
e Broadway Sta
d Av
St
Logan A
Gran
H i lto n S t
nd A
is
Oak Sta St. Paul’s
Reading a map /
Lew
Prince Sta Cathedral
St Picasso
Oak
ve
Art
Bell Park Sta Central Ave
ve
n Rd
Oak St
Describing a route
Ave
Museum
Fish Market
Rose
Queens Ave
Oldma
son
Central
Centra
Post Office Nicolas
Bank STOP Queens Sta Park
Ave
Rob
l Stadium
ve
on
Line
dA
Bell Park
ls
St Women’s National Public
en
Mo
ston Shell
Nicolas Boulevard
Hou
Clinic Library Nicolas Park Sta
Leg
Bell St Gas Station
Houston Sta
Rd Morrison Sta
St. George St er
McDonald’s City Hall R iv
Kent S
Clarke St
STOP
ve
Riverview A
Freedom
Tower Freshness STOP
Supermarket Anders Sta St
t
Central Sta Oak
Anders Ave Riverside Sta
e
l Av
Sim
Riverside Cafe
tra
Cen
Cherry Bridge
on B
En
Rd
River e Park
dS
Riversid
ridg
t
nS Ave
t
ndence
Stanley Park Sta
U pto Indepe
e
r
East Rive
Sta
St
Tho
Independence Sta
ion
nley
Un
mpson Rd
Rd
Stanley Park STOP

King’s Cross St
Cro
Plaza Hotel Simon Ave

wn
Penny’s Harper High School
Ch
Bri
rR d Department Store STOP

Cherry rr y
Ave
e
Rive e dence Rd
dg
Blossom t
Indep
en ss S Beverly
s Cro
Chang
Park
t B3
King’ Space Park
Ch
STOP
Park Blvd Museum
an
E xi
Crown Rd
gS
t
2 Task 1 - Giving directions 3 Task 2 - Reading a map / Describing a route
Role Card 1 Give ____________________ directions Role Card 2 Describe the route you take from your
to ____________________ . house to work.
Lesson Notes Date:
Goals: Instructor:
25
CHAPTER
8 UNIT A My husband’s name is Steve.

Learning objectives
Talking about your

family
Linda Joseph
Describing people Charlie
Jack
Juliet
Lucas Paula Greg Irene
Claire
Ben
Kate Elizabeth Andrew Kirsten Jacob
The Benson Family
2 Task 1 - Talking about your family 4 Task 2 - Describing people
Role Card 1 Describe your family. Role Card 2 Draw your family tree and talk about your extended family.
Lesson Notes Date:
Goals: Instructor:
27
CHAPTER
8 UNIT B My husband’s name is Steve.
1 Pre-task - Review
Learning objective 1.90 m / 6’3”
Talking about 1.70 m / 5’7”
yourself and others 1.52 m / 5’0”
Gabby George Rebecca
Peter is ... Danny Vivi Linden

Cassidy is ... Joshua is ...
2 Task - Talking about yourself and others
Role Card Describe yourself and the people in your family.

Libby Jose Nefty
Lesson Notes Date:
Goals: Instructor:
29
CHAPTER
9 UNIT A What can you do?

Learning objectives
Wed
Talking about past
Sophia Goldman
Central Cafe (with Nick)
723 West Ave, New York, NY
8:00
activities 1 sgoldman@sony.com
9:00
Talking about past 10:00 team meeting experience 2010 - Present Sony America — Sales Director
work experience 11:00 › New York, NY
12:00
2006 - 2009 AT&T — Regional Manager
1:00 Greenhouse Inc. › San Francisco, CA
2:00 (with Ms. O’Neal)

2000 - 2005 General Motors — Salesman
3:00 › Detroit, MI
4:00
5:00 Berlitz (Spanish class)

education 2002 - 2004 Harvard Business School — MBA
6:00 ‘Kobe’ Sushi Bar (w/ client) › Cambridge, MA
7:00
1995 - 1999 Princeton University — Economics
8:00 gym › Princeton, NJ
2 Task 1 - Talking about past activities 1 4 Task 2 - Talking about past work experience
Role Card 1 Talk about where you were at Role Card 2 Talk about your past work experience and
different times yesterday. academic background (education).
Lesson Notes Date:
Goals: Instructor:
31
CHAPTER
9 UNIT B What can you do?

Learning objectives James Olsen
Talking about skills President & CEO

Maria
Talking about your Kana
company and your job
Stan
Grant
Patrick Howard Brenda Rees Clive Richter Lily Madison
Sales Director Human Resources Chief Technology Chief Financial
Director Officer Officer
can’t can
Jerry ride a motorcycle drive a car
Ian dance sing well
Victor play the piano play the guitar
Ben run very fast swim fast Alana Marin Molly Ferguson Adam Campbell Max Forsman
Corporate Recruitment Networking Internal
Mark speak French understand it Sales Manager Manager Manager Auditor
2 Task 1 - Talking about skills 4 Task 2 - Talking about your company and your job
Role Card 1 What can you do well? What can you Role Card 2 Draw your company’s organizational chart and explain
do very well? What can’t you do? who the key people are.
Lesson Notes Date:
Goals: Instructor:
33
CHAPTER
10 UNIT A Let’s meet at 6:30!

Learning objectives A
Would you like but I’m busy then.
That sounds like a great idea!
Inviting someone out I’d love go out for dinner!
That’s perfect. See you on Saturday.
I’m sorry, good.
I don’t have any plans. What are you doing?
See you next time.
Making plans to go out
Maybe on Friday! Let’s leave early so we can enjoy the whole day.
Do you to go with me? Sounds good. How about 7:00?

Let’s to, but I can’t. Sure, I’d love to. What time do you want to leave?
That sounds want to go out tonight? 1 Hey Barbara, are you doing anything this Saturday?
Well, I’d like to take a trip to Weston Beach.
Why don’t you come with me?
Ricardo Layla
Ricardo tells Layla of his plans to Layla says yes and asks what B
go to a concert and invites her. time the concert starts. Great. See you there.
Let’s meet in front of the movie theatre at 6:00.
He tells her it starts at 4:00 and to She agrees and asks if he wants No, I’m free. Why?
meet him at 3:30 at the stadium. to have dinner after the concert. 1 Omar, are you busy this weekend?
Sounds good to me. Where would you like to meet?
He says yes and recommends a She says she is very happy about Sure. How about dinner and a movie?
new Italian restaurant downtown. their plans and says good-bye. Would you like to do something on Saturday evening?
2 Task 1 - Inviting someone out 4 Task 2 - Making plans to go out
Role Card 1 Invite ________________ out to ________________. Role Card 2 Call ______ and make plans to go out.
Lesson Notes Date:
Goals: Instructor:
35
CHAPTER
10 UNIT B Let’s meet at 6:30!

Learning objectives
Talking about MON FRI

past activities 2 6 am — train to Prague write business trip report
7:00 — dinner (Mr. Novak) 4:00 — meet with James

Rating a place or event
TUE
12:30 — speak to Melanie SAT
about the Benson project 10-11:30 — swimming
WED * Read Jeff’s short story *
2:00 — Presentation 8pm — drinks w/ Sam
7:15 — flight back to London SUN
THU 6:00 — “Les Mis”
8:00 — breakfast w/ Mia (Queen’s Theatre)
PM — buy theatre tickets x2
2 Task 1 - Talking about past activities 2 4 Task 2 - Rating a place or event
Role Card 1 Describe what you did last week or last weekend. Role Card 2 Talk about the last time you went out.
Lesson Notes Date:
Goals: Instructor:
37
CHAPTER
11 UNIT A What’s the matter?

Learning objectives Tina: Are you _______________ Alison?
Alison: No, I feel _______________.

Asking about
Tina: Oh, no. What’s the _______________ ?
someone’s health
Alison: I have a _______________.
Tina: I’m sorry to ____________ that. How did you get it? My body temperature is My throat hurts a lot
Explaining what’s wrong / very high. when I speak.
Showing concern Alison: I was _______________ all night last night.
Tina: Well, I hope you feel _______________ soon.
Alison: _______________. I hope so, too.
studying terrible better OK

I feel very tired and I have to blow my nose
headache thanks hear matter weak. every five minutes.
eating sitting listening to speaking I have a runny nose, a sore I have a headache, a
ice cream all day loud music too much thoat and I’m sneezing. fever and fatigue.
2 Task 1 - Asking about someone’s health 4 Task 2 - Explaining what’s wrong / Showing concern
Role Card 1 Ask _______________ about his/her health. Role Card 2 Explain what was wrong the last time you were sick.
Lesson Notes Date:
Goals: Instructor:
39
CHAPTER
11 UNIT B What’s the matter?
1 Pre-task - Review
Learning objective Mom: Hello? AMY
Lucy: Hi mom, this is Lucy. ______? I work from 6 am to 10 pm every day so
Asking for and
Mom: Pretty good, thank you. And you? I’m always very tired. What should I do to
giving advice boost my energy?
Lucy: ______. I have a terrible backache.
Mom: Really? ______?
Lucy: ______ on my garden all the yesterday so now my back ______. RICK
I love skiing, but every year I catch a cold
Mom: ______ to the doctor, Lucy.
or the flu. What should I do stay healthy
Lucy: Yes, ______ today after work. ______ to the hospital? in the winter season?
Mom: No, ______. You should go to Dr. Cooper’s clinic. He is a back pain
specialist. And ______ as soon as you can, Lucy.

ALICIA
Lucy: Thanks mom. I will call and ______ right now. I’m getting a little overweight. What kind
Mom: ______, dear. of food should I eat to lose weight? What
foods shouldn’t I eat?
a I was working g what happened

MIKE
I have a terrible headache. I took some
b you shouldn’t go there h make an appointment
aspirin in the morning, but my head still
hurts. What should I do?
c how are you i not so good
d I’m planning to go j hurts a lot

2 Task - Asking for and giving advice
e you should go k please go
f should I go l get well soon Role Card Your friend is sick. Give him advice so he gets better.

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English for Travel & Tourism —Level 1

3 Asking and answering questions about travel topics...... 14

Table Asking and answering questions

Copyright © 2013, Berlitz Corporation

For use exclusively in connection with Berlitz classroom instruction.

How do you greet your customers?

Read the dialogue and answer the questions below.

Emma: Good morning.

1. Does Emma say “hello” to Andrew?

3. Does Andrew say “goodbye” to Emma?

Nice to meet you. Pleased to meet you.

Activity 4 Introducing someone

Read the dialogue and answer the questions.

Amanda: Good afternoon.

1. Is Amanda working today?

2. Is Amanda working with Brendan?

3. Who does Amanda introduce to Brendan?

Employee: Good morning. Welcome to La Plage Hotel.

Activity 8 Putting it all together

©2011 Berlitz Corporation

Brainstorm phrases asking about travel arrangements.

I want to book a trip to… I want to leave on…

Activity 3 Asking about travel arrangements

Travel Agent: Good morning.

Situation 3: Use your own ideas and context to create a situation.

Activity 6 Useful language: practice

Read the dialogue and answer the questions.

Employee: Hello. Welcome to Central Station. How can I help you?

Activity 8 Now it’s your turn!

Work with a partner. Use the vocabulary and expressions from

Situation 3: Use your own ideas and context to create a situation.

Can you tell me…? Do you like to…?

Read the article and answer the questions.

In your daily working context, which travel questions do customers ask

Activity 6 Useful language: practice

Do you want to see a brochure?

Read the dialogue and answer the questions.

Send Draft Cancel

Send Draft Cancel

Think of your own working context. Do customers sometimes change

Practice changing arrangements in your individual working context.

Activity 3 Changing a reservation

Work with a partner. Use the vocabulary and expressions from

Situation 2: A customer wants to change her room reservation. There are no

Situation 3: Use your own ideas and context to create a situation.

Where can guests stay when they are travelling?

Can I change my sleeping arrangement?

Activity 7 Reading practice

Read the article and answer the questions.

Dubai accommodation: Dubai apartments vs. Dubai hotels

4. Can you get Internet at a Dubai apartment?

5. Do Dubai hotels have kitchens for guests?

©2011 Berlitz Corporation

Giving information about ourselves and others 4 Giving directions 24

Leaving a message 4 Reading a map / Describing a route 24

Talking about food and drinks / Offering something to drink 6

Saying where you work 10 Talking about past activities 1 30

Talking about what people do at work 12 Talking about skills 32

Talking about colors and clothes 14 Inviting someone out 34

Asking about a price 16 Talking about past activities 2 36

_ on _ 13th.