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OPERATIONS MANAGEMENT & TQM (CBME1)

QUALITY
LEADERSHIP
PRESENTED BY: GROUP 4
GABIONZA, JANNELLE C.
MAÑAS, MARRIELLE A.
VALDEZ, KIMBERLY L.
(BSA-1)
 Topics of this
HIGHLIGHTS AND INSIGHTS

Presentation

a. Attitudes, Beliefs, Behaviors, and

Ethics
b. Leadership and Quality
c. Mission, Vision, Values, and
Goals
d. Personal Identity as a Leader

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What is Leadership?
Leadership is the quality to lead others to
accomplish the set goals of organization
and who occupies the quality, is leader.
Leaders set the tone for the organization
and are responsible for creating a culture
that values quality and continuous
improvement.

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Attitude
a.) Clear-Goal Setting - excellent leaders establish clear, well-defined
objectives for quality improvement.

b.) Communicative - excellent leaders must have the

communication skills to give marching orders in ways that inspire and
motivate rather than discourage the employees.

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Attitude
c.) Aggressive - Excellent leaders must aggressively pursue change,
circumventing or eliminating any institutional barriers that hinder
organizational growth and development.

d.) Deeply Committed to Change - Leaders must be committed

enough to make changes throughout the entire organization, not
just make improvements to few small areas. t.

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Attitude
e.) Personally Involved - Excellent leaders are in the thick of
things, working alongside their employees to improve the
organization.

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Beliefs
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a.) Accepting Accountability - Being accountable means that you

accept responsibility for the outcomes expected of you, both good
and bad.

b.) Taking risks and learning from mistakes - There's no reward

without risk--but even the worst mistakes should never stop you
from taking a chance again.

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Beliefs
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c.) Welcoming Optimism - Leaders have to have a healthy dose of

optimism to step out on a limb and create their business and
intentionally form a healthy culture.

d.) Exhibiting appreciation - Everyone wants to be valued and

appreciated and recognized for who they are and what they do.
As a leader, you must find ways to recognize and reward people
when they do great work.
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Behavior
a.) Setting Vision and Strategy - Leaders must articulate a clear
vision and strategy for TQM, including the purpose, goals, and
expectations. Leaders need to develop a compelling vision for quality
and communicate it effectively throughout the organization.
b.) Encouraging employee involvement - Leaders must involve
employees in the TQM process and provide opportunities for their active
participation and input. This helps to build ownership, engagement, and
commitment to continuous improvement.

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Behavior
c.) Building a TQM Culture - Leaders must foster a culture of
continuous improvement, customer focus, promotes quality, and
continuous improvement.

d.) Providing resources and support - Leaders must provide the

necessary resources and support to ensure successful implementation
of TQM.

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BEHAVIOR
e.) Building a cross-functional team - TQM leadership requires the
collaboration and coordination of multiple functions and departments.
Leaders should facilitate the formation of cross-functional teams,
breaking down silos and promoting information sharing and
collaboration across the organization.

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ETHICS
a.) Integrity - Has the best interests of the company at heart, both
financially and morally speaking. Having managers and other leaders in
your business who show integrity and who uphold the standards you
expect, is essential if you want to be seen as an ethical business.

b.) Safety - Develops a psychologically or physically safe workplace for

employees. A great leader or manager in the workplace needs to ensure
that the people they manage feel safe in their work.

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ETHICS
c.) Leads by Example - With a positive mindset and good work
ethic, an ethical leader needs to show those whom they lead the
correct and right way to work.

d.) Trustworthy - Trust is a vital ingredient in leadership. Your

ability to inspire and motivate others to want to succeed and be a
part of a successful team will be related to how much they trust
you.
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ETHICS
e.) Equality, Diversity, & Inclusion (EDI) - Is aware of and promotes
equality, diversity, and inclusion as a leader. It is important that everyone
within a company is given a fair opportunity to progress, thrive, and be
happy in their workplace, and this is increasingly important given that
most workplaces are becoming more diverse.

f.) Transparency - An ethical leader should aim to have an open-door

policy and be equally as accessible to one employee as another.

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 LEADERSHIP
“A great leader ‘s courage to fulfill
and it’s
his vision comes from passion, not QUALITY
position”

John Maxwell

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LEADERSHIP
Is the capacity of the superior to direct his subordinates' behavior
and encourage them to do a certain action.

Is the quality to lead others to accomplish the set of goals of

organization and who occupies the quality, is the leader.

is a complex and multifaceted idea that entails motivating and

inspiring people to work toward shared objectives. It is frequently
defined by traits like vision, drive, communication, decision-making,
empowerment, flexibility, and moral behavior.
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QUALITY OF GOOD LEADERSHIP
A person with a quality of good leadership can make him/her a good
leader to their management. The qualities that a good leader must possess
are as follows:

INTELLIGENCE
A leader should possess a high degree
of intellect as well as a strong technical
and educational foundation.
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 EMOTIONAL STABILITY
A leader needs to have emotional stability. He shouldn't ever lose his
temper.

UNDERSTANDING HUMAN BEHAVIOR

A leader should be able to interact with people and have a
thorough grasp of human behavior, emotions, needs, etc.

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UNDERSTANDING THE VIEWS OF
OTHERS

The leader needs to be aware of other people's perspectives.

If he makes everything on his own, he might lose other
people's support.

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MOTIVATING THE FOLLOWERS
It is enough if the leader is self motivated. He should
also know how to motivated his followers

INITIATIVE AND CREATIVE ABILITY

The leader should take initiative because he has to take the lead
to do a work and then only others will follow. The leader should
also have creative ability.

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 JUDGING ABILITY
The leader should be able to judge anything. Then only the
leader can anticipate the response to the actions and
decisions.

RESPONSIBLY & DECISION MAKING

A leader should lead from the front by taking the
responsibilities and must be a decision maker.

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 GUIDANCE
A leader should be a good guide
to his subordinates. He should tell
and demonstrate the ways of
doing work.

PERSONALITY
The leader should have an
attractive and pleasing personality.

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 DIGNIFIED
A leader should behave with his
subordinates in a dignified
manner.

HONEST
Leader should be honest, sincere,
fair, and reasonable in his dealings
with his subordinates.
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C. MISSION

VISION

VALUES
AND

GOALS
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 MISSION
Within the management field, a mission implies a
task, a journey towards an objective that includes the
entire company. The mission statement outlines our
objectives and our direction. It offers the
organization's compass setting. It serves as the
foundation of successful leadership. It is the means by
which the organization is going to achieve its vision.

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 VISION
A vision is an expression of what the
organization wants to become, what it wants
to be, to be known as or to be known for. It is
the long-term objective of the organization.

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 VALUES
Values are the principles or beliefs that will
guide the organization in fulfilling its purpose
(achieving its objectives, accomplishing its
mission and realizing its vision). Values are the
things that are important to the organization.

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 GOALS
Setting goals helps leaders and aspiring
leaders develop their abilities, promote
progress, and achieve success. Setting goals
helps leaders stay focused, push themselves,
pursue greatness, and perform beyond their
present comfort zones.

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 D.
PERSONAL
IDENTITY AS
A LEADER

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A successful leader can be identified by their daily
actions, how they handle difficult situations, and how
they conduct themselves both in easy and difficult
circumstances. Along with your skills, expertise, and
verbal and nonverbal communication abilities, it greatly
influences the way people perceive you as a leader.

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The 5 Components Of A Leader's Identity
1. Behavior: Your behavior as a leader is driven by what
you think is essential to success.

2. Interpersonal Skills: Leaders are more likely to build

connections with their teams that are based on trust and
psychological safety, which inspires them to reach their
maximum potential.
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The 5 Components Of A Leader's Identity
3. Attitude: The way you treat your employees and your
relationship with them influences your behavior.

4. Values: Leaders’ core values define what they believe is

most important and directly influence their decisions and
actions.

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The 5 Components Of A Leader's Identity
5. Beliefs And Assumptions: Your unconscious mind
frequently stores your assumptions, biases, and beliefs
that you learned over time.

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THANK YOU
FOR
LISTENING!!!

FINAL WORDS