HOLY ANGEL UNIVERSITY

HOLY ANGEL UNIVERSITY

School of Business and Accountancy

PRACTWORK2: PRACTICUM/ WORK INTEGRATED LEARNING

Luzon International Premiere Airport Development Corporation
July 03, 2023 - October 27, 2023
600 Hours Internship Training

In Partial Fulfilment
Of the Requirement of the course
PRACTWORK2: PRACTICUM/ WORK INTEGRATED LEARNING

Presented By:
Roland Clarenze Santos
BM – 433

Submitted to:
Ms. Michelle Estrella, MBM

Date of Submission
November 18, 2023
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Criteria for the Internship Narrative Report

RAW
CRITERIA %
SCORE
1. Organization
10%
- Format, style, and techniques

2. Content
20%
- Completeness of information

3. Visual Aids
10%
- Pictures, forms with correct labeling
4. Analysis
- Critical evaluation of the standard
20%
operating procedures, citing strengths &
weaknesses of section/department
5. Recommendation/s
20%
- Feasible course of action
6. Punctuality
- Should be submitted on or before the 10%
given deadline

7. Neatness, presentation, & cleanliness 10%

Total 100 100

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OUTLINE FOR NARRATIVE REPORT

I. The Goals of My Off-Campus Practice

A. Personal Skills
B. Business Skills
II. Company’s Background/Profile
III. The Nature of my Work
IV. Getting Along on the Job
A. Names of Employees in the company
B. Observation on the Rules and Regulations of the Office
• For the Employees
• For the student-trainees
V. An Evaluation of my Training
A. Functional Areas of the Company
• Office Procedures
• Administrative
• Legal Office
B. Office Equipment
C. Duties and Responsibilities/Work done in the Company
VI. Observed Organizational Values
• Interpersonal Relationships
• Working Relationships with the Executives & Co-workers
• Teamwork
• Quality of Service Delivered
• Punctuality
• Personal Grooming
VII. Problems Encountered During my Training and How I solved them
VIII. Observation, Assessment and Recommendation (Action Plan) of the Student
intern in their Host Establishment
IX. References

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SCHOOL OF BUSINESS AND ACCOUNTANCY
HOLY ANGEL UNIVERSITY
Angeles City

I. The Goals of My Off-Campus Practice

A. Personal Skills

As a business management student, I recognize the paramount importance of refining

my personal skills as I embark on a career in the business field. My plan involves

enhancing my sense of responsibility, analytical prowess, proactivity, determination,

positivity, and both written and communication skills through off-campus practice. This

experience will expose me to real-life work scenarios, enabling the development of strong

teamwork skills, stress management, and problem-solving techniques. Moreover, I aim to

elevate my self-esteem, understanding its pivotal role in recognizing my worth, assessing

strengths and weaknesses, overcoming fears, and cultivating a deeper self-appreciation.

Building high self-esteem will positively shape my outlook on life, mitigate

disappointments, and instill confidence in my endeavors. I intend to leverage my internship

experiences to address personal weaknesses, transform them into strengths, and fortify

existing skills.

In the dynamic landscape of education and employment, gaining industry experience

is crucial for professional and personal growth. The shift towards evaluating personal skills

alongside technical expertise highlights the significance of holistic candidacy in today's

competitive environment. People skills, encompassing how one expresses themselves

and interacts with others, play a pivotal role in career success. Recognizing this, my

internship journey becomes an opportunity to cultivate a diverse range of personal skills,

facilitating success in my future career, discovering and honing talents, and advancing

both professionally and personally.

This practicum represents a challenge for me to step outside my comfort zone.

Internships are unpredictable yet anticipated, and despite being a social person, I struggle

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with self-expression and introducing myself in new environments due to a lack of

confidence rooted in past experiences. My goals encompass building self-confidence,

mastering goal-setting for focused momentum, embracing adaptability, refining time

management amidst academic responsibilities, showcasing organizational skills, and

demonstrating dependability and initiative. Overcoming timidity and reservation is crucial

for fostering a sense of responsibility, while maintaining motivation is vital for sustaining

my passion for accountancy. The internship serves as the catalyst to reignite the fire and

passion that initially propelled me towards my dream of becoming an accountant, leading

me to unforeseen places and achievements.

B. Business Skills

As a business management, my primary goal during this internship is to acquire

essential business managerial skills in all aspect of the business. Recognizing the

significance of these skills in shaping my future career, I aim to develop organizational

proficiency, leadership capabilities, data analytical skills, effective communication skills,

critical thinking, and problem-solving abilities. The ability to manage, prioritize, and plan

tasks is crucial not only for workplace success but also for optimizing results in academic

endeavors. Leadership, in my view, brings out the best in individuals and fosters a

collaborative work environment. Data analytical skills are essential for aiding companies

in making informed decisions, visualizing options, and navigating crucial choices. Effective

communication is not only conducive to a positive work environment but also involves

active listening and understanding. Critical thinking and problem-solving are vital for

evaluating diverse perspectives and finding effective solutions. Integrating business skills

with personal skills is key to honing my overall persona and gaining a competitive edge in

future pursuits. Embracing a holistic approach to development acknowledges that

professional growth is inherently personal, enabling me to improve myself, understand

others, and contribute to the improvement of those around me.

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The off-campus practice serves as a pivotal preparation for my entry into the

corporate workforce. Beyond familiarizing me with office environments, it provides a

comprehensive overview of diverse responsibilities, problem-solving techniques, and

workplace etiquette. My focus extends to learning about management principles, honing

professional skills, and understanding how to apply these insights in my future career.

Given the importance of technology in office work, I aim to enhance my proficiency in

Microsoft Word, Excel, and other analytical software. Additionally, I aspire to grasp the

impact of client service on overall company performance, excel in phone and email

etiquette, navigate multiple managerial tasks effectively, implement time management

techniques, and build strong relationships with clients and colleagues. These learnings, I

believe, will not only contribute to my personal improvement but also equip me to evolve

into an effective and adept manager in the making

II. Company’s Background/Profile

Clark International Airport (CRK) is situated within the Clark Freeport Zone in

Pampanga, Philippines, serving as the primary access point to the Northern and Central

Luzon Regions. The airport is reachable through the Subic–Clark–Tarlac Expressway

(SCTEX), connecting it to the North via Tarlac–Pangasinan–La Union Expressway

(TPLEX) and to Metro Manila and the Southern Luzon region via the North Luzon

Expressway (NLEX).

Operated by the Luzon International Premiere Airport Development (LIPAD) Corp, a

dedicated company established for the management of Clark International Airport, CRK is

overseen by consortium members with extensive expertise in airport operations, air

transportation, and property development. The consortium, consisting of Filinvest

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Development Corporation, JG Summit Holdings Inc., Philippine Airport Ground Support

Solutions Inc., and Changi Airports Philippines (I) Pte. Ltd., a wholly-owned subsidiary of

Changi Airports International, collectively brings significant experience to the table.

On August 16, 2019, LIPAD Corp officially secured the Operations and Management

(O&M) Project for Clark International Airport. Upon assuming control of CRK in 2019, the

airport's network encompassed 19 domestic and 12 international destinations, with over

700 weekly flights operated by 20 airlines. Presently, LIPAD is dedicated to reinstating and

broadening this network to pre-COVID levels, establishing Clark as a pivotal hub for both

domestic and international travel, particularly for Central and Northern Luzon. The recently

inaugurated passenger terminal building, operational since May 2022, spans four levels,

covering 110,000 square meters and has the capacity to serve eight million passengers

annually. This new facility combines both Domestic and International terminals.

Distinguishing itself as a world-class airport, CRK's new terminal introduces

innovative features to enhance the passenger experience. Notably, it prioritizes

contactless options, offering self-service kiosks for check-in and self-bag drops to minimize

interaction between passengers and airport staff. The terminal emphasizes inclusivity by

expanding restroom facilities to include Family Rooms, gender-neutral, and PWD-friendly

restrooms, while all boarding gates are equipped with escalators and elevators for

seamless accessibility.

International passengers benefit from a dedicated transfer desk, allowing them to

bypass immigration, utilize the transfer desk, and proceed directly to the departure area

for their connecting flights. Technological advancements also play a crucial role in

ensuring passenger safety and on-time aircraft performance, with the implementation of

the state-of-the-art "intelligent" Advanced Visual Docking Guidance System. This system

utilizes advanced laser technology, enabling precise and safe aircraft parking, even in

adverse weather conditions.

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The inauguration of the new terminal at Clark International Airport marks a significant

milestone in achieving CRK's goal of serving millions of travelers and driving economic

development in the region. The airport is poised to redefine the air travel experience,

serving as the gateway for Northern and Central Luzon, connecting the region to both the

rest of the Philippines and the global stage.

VISION

To be the country's premier gateway by revolutionizing the way we travel and the way the

world experiences the Philippines.

MISSION

DELIGHT our customers with seamless and inclusive travel experience

CARE for our employees, the environment and the communities we operate i

PROTECT them by providing a safe and secure environment adhering to international

standards

Focus on GROWTH and consistently create value for our stakeholders

III. The Nature of my Work

In Luzon International Premiere Airport Development Corporation (LIPAD), the

recruitment officer assigned us to be part of the Legal and Compliance Department. The

recruitment officer conducted another meet-and-greet with the Legal Associate, Atty. Kyla

Monica Panililio. She provided us with an orientation about our responsibilities in the Legal

and Compliance department, considering our background in OBLICON, a Business Law

subject.

On our first day in the office, we met other officers of the Legal and Compliance

department who further oriented us on our tasks. Our main responsibility is handling

transmittals, which involves monitoring documents sent and received by LIPAD.

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Additionally, we were tasked with monitoring all contracts and memoranda of agreement

involving LIPAD. Our initial assignment included reviewing contracts for renewal status,

termination, or ongoing status, and tracking deadlines.

We were also tasked with drafting memoranda and reviewing policies and

regulations of LIPAD related to its concessionaires. The department provided training on

drafting emails and responding to emails. Filing, organizing, and managing incoming and

outgoing files and documents were also part of our responsibilities.

Later on, we were assigned to conduct an audit on the passenger experience at

Clark International Airport. This involved implementing the Minimum Performance

Standard and Specification (MPSS), measuring the convenience, accessibility, and

hassle-free experience for passengers in Central Luzon. The audit covered facilities,

manuals, and the overall passenger experience.

As part of the MPSS team, the CORPCOMM Manager assigned us to inspect the

airport's signage and wayfinding. We conducted surveys on the number of employees,

concessionaires, and government agencies, responding to the email from Clark

International Airport Corporation (CIAC).

We also conducted an inspection of assets to be submitted to BCDA, including

firetrucks, ambulances, and other assets. Additionally, we were tasked with purchasing

office supplies from National Bookstore. Moreover, we were responsible for buying and

decorating the boardroom for our CEO's birthday.

Other tasks included transmitting letters, blueprints, service level agreements, and

memoranda of agreement to government agencies. We were also part of tours involving

delegates, government agencies, and various personalities and nationalities.

We were designated to count the blueprints of LIPAD as the original copies were to

be sent to BCDA in compliance with the O&M Concession Agreement. An assignment

involved creating an informative video procedure on how a first-time traveler should

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navigate Clark International Airport, although unfortunately, the video was not approved

within the given timeframe.

Lastly, we were assigned to send invitation letters to employees, government

agencies, and concessionaires for the MPSS meeting. This encapsulates the nature of my

work at LIPAD.

IV. Getting Along on the Job

A. Names of employees in the company
We can't share the names of individuals at LIPAD due to confidentiality rules. We're

limited to providing information about the Legal and Compliance Department. This strict

adherence to confidentiality is crucial to protect sensitive data and maintain the privacy

and security measures vital to the organization's operations.

• Noel F. Manankil – President and CEO of LIPAD

• Evangeline G. Tejada – Vice President of LIPAD

• Atty. Manuel Joseph Franco – Corporate Secretary and Legal Counsel

• Atty. Kyla Monica Panililio – Legal Associate

• Lea Aljholine Tolentino – Compliance Associate

• Elena Joy Cavestany – Compliance Associate

B. Observation on the Rules and Regulation of the Office

• For the Employees

It seems like LIPAD takes punctuality and professionalism seriously, which is crucial

for maintaining an efficient and orderly work environment. Observing the rules and

regulations of LIPAD for its employees, punctuality is a key expectation. The company

allows a grace period of 15 minutes for morning attendance, but arriving later than 8:15

AM is not tolerated without valid reasons.

Employees are required to carry their ID at all times, serving as proof of identity and

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granting access to the airport premises. It's emphasized that not having an ID prohibits

entry into the airport. Furthermore, the company encourages employees to adhere to a

proper dress code. Attire should be decent and present a pleasant look, with a preference

for wearing office uniforms whenever possible. This practice contributes to maintaining a

professional appearance.

Additionally, the importance of proper conduct within the office is highlighted,

emphasizing the need for employees to conduct themselves appropriately in the

workplace. These guidelines collectively contribute to fostering a disciplined and

professional work environment at LIPAD.

• For the student-trainees

The guidelines for interns at LIPAD emphasize a balanced approach between

productivity, professionalism, and maintaining a conducive workplace environment.

Interns at LIPAD are expected to maintain a quiet work environment, especially

during busy periods, refraining from creating excessive noise. While chatting with

coworkers is allowed, it's important to ensure conversations do not disrupt other

employees.

The use of cellphones and smart devices is permitted inside the office, with the

condition that their usage contributes to office productivity. To conserve energy, the

company recommends turning off computers when not in use, particularly before leaving

for the day.

Interns are encouraged to uphold a tidy workspace, emphasizing cleanliness at

individual workstations. Carrying identification at all times, including an access pass to the

airport, is mandatory to ensure proof of identity and access.

Adherence to a proper dress code is also encouraged, with a preference for smart

casual uniforms over school uniforms, aligning with company policies. The promotion of

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maintaining confidentiality aligns with the Data Privacy Act, emphasizing the importance

of safeguarding sensitive information.

LIPAD ensures fairness in its treatment of both employees and interns, prioritizing safety

and protection within the airport premises. This comprehensive approach contributes to a

positive and secure working environment for everyone.

V. An Evaluation of my Training
A. Functional Areas of the company
For all Courses and majors:

Office Procedures

a. Communication and Public Relations

• Meeting the Public Virtual and Face to face

Every Monday, we have an alignment meeting in the afternoon. However, in some

circumstances, our Head in Legal & Compliance, Atty. MJ, is sometimes too busy, and we

can't always hold the meeting on time. The purpose of the meeting is to provide updates

and assign tasks related to contracts, MPSS (Minimum Performance Standard and

Specification). It gives us insight into what will happen in the next few weeks or months.

Sometimes, our supervisor advises us to attend meetings with other managers, the Vice-

President, and the President and CEO. This helps us gather information on how the

business operates and how to effectively manage the airport. They rely on us to provide

insights from third parties.

We also tour with delegates and other government agencies, meeting many high-

ranking government officials. Our supervisor joins us throughout the airport tour, providing

information and helping us establish networking connections with other agencies. This

type of activity improves our communication skills and enhances our ability to maintain

proper public relations with various stakeholders.

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b. Processing Incoming and Outgoing Documents

The Legal and Compliance department handles the processing of both incoming

and outgoing documents. As the Executive Office currently lacks a secretary, Legal and

Compliance serves as an extension of our CEO, Noel F. Manankil. Incoming documents

from various departments, such as Engineering and Maintenance, Finance, Procurement

and Logistics, Human Resources, and others, are initially routed to us before reaching the

Office of the President.

These incoming documents are logged into the incoming logbook to monitor their

progress and establish a record of their whereabouts. This practice ensures a systematic

check and provides evidence of the document's journey. On the other hand, outgoing

documents are those that have been signed by the President and CEO. It is crucial to

meticulously review all flagged items that require signatures, as occasionally, some

documents may be inadvertently skipped due to their bulk.

After obtaining the necessary signatures, the received documents from the

President are logged once again. Occasionally, the President may bypass returning the

document to us and instead directly submit it to the Chief Financial Officer, especially in

the case of payment requests that require clearance from finance before the President's

signature.

Subsequently, the documents are distributed to each department, where they must

be signed in the logbook for tracking purposes. This step is essential as it helps ensure

that documents reach the appropriate department. Maintaining a thorough and accurate

record of document login and logout is vital for tracking and checking purposes, facilitating

efficient document management within the organization.

c. Filing Systems and Procedure

The Legal and Compliance Department maintains a comprehensive filing system

encompassing both digital and traditional methods to ensure the security and accessibility

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of documents, contracts, and legal papers. In the digital realm, we utilize Gdrive for swift

and convenient file retrieval when needed urgently.

In the traditional filing system, which comprises hard copies of documents, we

organize them meticulously in specific folders and boxes. This redundancy serves as a

contingency measure in case of cyber threats such as hacking or unauthorized intrusion.

The filing structure is based on categorizations like government agencies, dates, legal

papers, and other legal cases, contributing to a well-organized repository.

Upon receiving a document, our procedural protocol involves stamping it with the

date for clear tracking. Subsequently, we scan the document and file it in the designated

folder and box within Google Drive. This dual-filing approach ensures that we have both a

digital and physical copy of each document, providing an additional layer of security.

It's imperative to note that all documents within our department are treated as

confidential. Access is restricted, and confidentiality settings are enforced. Only individuals

with the appropriate authorization, specifically the President and CEO of LIPAD, can

access folders marked as confidential, ensuring the utmost privacy and security of

sensitive information.

d. Office Equipment

LIPAD Corp is well-equipped with a range of office essentials, ensuring a

comfortable and productive work environment. From furniture to internet connectivity, we

prioritize the needs of our employees and the efficiency of our operations.

Investing in the right office furniture is key, not just for aesthetics but also for

creating a pleasant and professional atmosphere. Comfortable and well-designed furniture

enhances the workplace, boosting morale and productivity among employees.

A reliable high-speed internet connection is indispensable in today's business

landscape. It facilitates seamless communication and information sharing, both internally

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and externally. As businesses increasingly operate online, a robust internet connection is

vital for day-to-day tasks.

Recognizing the significance of breaks and rituals, we've incorporated essentials

like office coffee machines and water dispensers. Keeping employees hydrated and

satisfied with food and drinks contributes to their motivation and effectiveness.

Effective communication is fundamental, and a quality office telephone system

ensures that employees can stay connected with customers and colleagues on a personal

level.

Basic machines such as printers, photocopiers, and scanners are integral to our

daily operations. In the digital age, computer software, including apps, antivirus programs,

word processing software, and CRM systems, is considered a necessity for smooth

business functioning.

Office stationery, including pens, paper, notebooks, and post-its, are provided to

support employees in their daily tasks. Despite technological advancements, the

importance of stationery remains, allowing employees to take notes and work more

efficiently.

Recognizing the enduring need for paper documents, storage folders, USB flash

disks, and external hard drives are made available to keep files organized. Even as

technology evolves, paper remains a part of our business, and labeled storage boxes aid

in efficient document archiving.

In the realm of office waste and recycling, we prioritize maintaining a clean and

organized space. Paper shredders help in securely disposing of confidential documents,

contributing to data security. Adequate rubbish bins and recycling bins are essential for a

tidy office space and demonstrate our commitment to environmental responsibility.

At LIPAD Corp, we understand that a well-equipped and organized workspace

contributes to a positive work culture, increased productivity, and a positive company

image.

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Administrative
a. What is the organizational set-up of the company?

Luzon International Premiere Airport Development Corporation adopts a functional

organizational structure, a common business model that categorizes the company into

different departments based on areas of expertise. This structure groups employees by

specialty, skill, or related roles, facilitating efficient collaboration and goal achievement.

The hierarchical levels within the structure are led by designated leaders.

At the executive level, LIPAD is overseen by the President and CEO, along with

the Vice President. Moving down to mid-level management, each department is managed

by individuals such as Airport Operation, Human Resource, Legal and Compliance,

Commercial, Finance, Corporate Communication, Airport Security, Engineering and

Maintenance, Information Technology, Emergency Service, among others.

The organizational hierarchy extends to the lower level, comprising subordinates

and employees who contribute to the day-to-day operations. This functional structure

enables LIPAD to leverage the expertise of its team members efficiently to achieve its

strategic objectives.

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b. What are the function of the different sections under the department?
These encompass the various functional domains of LIPAD, each serving a pivotal

role in the overall operation and success of the company. The Airport Operation

Department shoulders the responsibility for the entire operation of the airport, ensuring

its seamless and efficient functioning. Meanwhile, the Human Resource Department

plays a critical role in overseeing employees, staff, and third-party agencies within the

airport, creating a conducive and harmonious work environment.

The Airport Operation Control and Communication Center assumes a crucial

function in monitoring flights and maintaining communication with the control tower,

contributing significantly to the precision and safety of air travel. In the realm of legal

affairs, the Legal and Compliance Department diligently works to comply with the O&M

Concession Agreement and manages all legal matters, safeguarding the organization's

legal integrity.

The Commercial Department is instrumental in leasing to all concessionaires

within the airport, fostering a vibrant and dynamic business environment. Within the

Finance Department, there are distinct branches, including Procurement and

Logistics, responsible for purchasing supplies, providing workers, and meeting other

company needs. Additionally, the Treasury Department plays a vital role in financial

management, ensuring a comprehensive understanding of the airport's financial gains

and losses.

Corporate Communication predominantly focuses on marketing strategies,

enhancing the airport's public image and outreach efforts. The Airport Security

Department is dedicated to ensuring the security and safety of passengers, creating a

secure travel environment. In emergencies, the Emergency Service Department stands

ready to provide fast and reliable medical assistance within the airport premises.

The Engineering and Maintenance Department plays a pivotal role in maintaining

facilities to ensure they remain in optimal condition, providing convenience and comfort

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to passengers. The Pass Control Department is responsible for providing access

passes within the compound of LIPAD and the airport. The Traffic Development

Department actively monitors flights both within and outside the airport, contributing to

efficient traffic management.

The Safety and Environmental Management Office diligently maintains safety

standards and complies with environmental regulations within the airport premises.

Simultaneously, the Airport Security Quality Control Office conducts seminars and

assessments to ensure the safety of passengers and employees. Lastly, the IT

Department manages the technological infrastructure of the airport, ensuring the smooth

functioning of computer systems, networks, and software. Together, these departments

form a cohesive network, contributing to the overall success and efficiency of LIPAD's

operations.

c. How systematic and organized they are?

We don’t have general knowledge about the producer and systematic the other

department. However, the efficiency and organization within the Legal and Compliance

Department at LIPAD stand out prominently. Their approach to managing documents,

contracts, and various papers sourced from other departments reflects a high level of

precision and systematic organization. The department seamlessly integrates both

traditional and online filing systems, showcasing a versatile and adaptive approach to

document management.

Ensuring the confidentiality of sensitive documents is a top priority, and the

department employs specialized software to meticulously catalog and store contracts

from each department, maintaining a secure and accessible repository. To streamline the

document request process, a structured system is in place: individuals seeking files from

the department must first complete a Google form, a procedural step that ensures the

proper acknowledgment of file requests.

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In addition to these practices, the Legal and Compliance Department has taken

steps to enhance communication efficiency. They have implemented an automated email

response system akin to a chatbot, effectively managing and responding to emails without

inundating the communication channels.

This conscientious combination of traditional and modern document management

techniques, coupled with strategic measures to enhance communication processes,

underscores the department's commitment to maintaining a systematic and organized

workflow. This approach not only facilitates internal operations but also contributes to the

overall effectiveness of the Legal and Compliance Department at LIPAD.

d. What report are made by the department

It's understandable that confidentiality restrictions limit access to information about

how other departments prepare their reports. Such measures are crucial to safeguard

sensitive data and maintain the integrity of each department's operations. The emphasis

on confidentiality reflects a commitment to protecting proprietary information and ensuring

that sensitive data remains secure within the organization.

e. What forms are being used for the business transactions?

As my observation aligns with standard business practices, especially within departments

like Procurement and Logistics and Treasury. These departments typically rely on a

structured set of documents to facilitate smooth and accountable business transactions.

Purchase orders, Purchase Recommendations, and Requests for Payment are indeed

fundamental tools in the procurement and financial processes.

Purchase Orders: These documents formalize a request to a supplier to provide goods

or services, outlining the details of the transaction, including quantity, price, and delivery

terms.

Purchase Recommendations: This document often precedes the official purchase order,

indicating a need for specific items or services. It helps initiate the procurement process

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Request for Payment: After goods or services are received, this document serves as a

formal request for payment, detailing the amount owed, supporting documentation, and

any other relevant information.

This structured approach ensures transparency, accuracy, and accountability in

financial transactions, contributing to the overall efficiency of the procurement and

financial functions within the organization.

For specific major:

Legal Office

a. What is the organizational set-up of the department?

The Legal and Compliance Department at LIPAD follows a functional structure, with

the esteemed leadership of our Legal Counsel, Atty. Manuel Joseph Franco. Assisting in

the legal affairs, Atty. Kyla Monica Panililio holds the position of Legal Associate.

Complementing this team, Ma’am Lea Aljholine Tolentino and Ma’am Elena Cavestany

serve as Compliance Associates within the Legal and Compliance Department. This

strategic organizational setup ensures a comprehensive and well-coordinated approach

to legal and compliance matters, guided by the expertise and leadership of the

department's distinguished members.

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b. What are the different sections and function of each section?

Within the intricate framework of the Legal and Compliance department at LIPAD,

a dual-section structure efficiently addresses the multifaceted aspects of legal and

compliance responsibilities. The Legal section, under the capable leadership of attorneys

Atty. Kyla Monica Panililio and Atty. Manuel Joseph Franco, serves as the legal backbone

of the organization. This section is dedicated to navigating the intricate landscape of legal

affairs, encompassing the drafting and handling of contracts, agreements, memoranda,

and various legal documentation essential for the smooth operation of the airport.

On the Compliance front, the watchful eyes of Ma’am Lea Aljholine Tolentino and

Ma’am Elena Cavestany ensure that the airport operates seamlessly within the

parameters defined by the O&M Concession Agreement. This crucial section

meticulously oversees and verifies the compliance aspects, ensuring that the airport

adheres to all stipulated regulations and standards.

In addition to her compliance role, Ma’am Lea takes on the pivotal position of being

the secretary to the President and CEO. In this capacity, she acts as the central point for

receiving documents from third-party agencies and the government, organizing and

aligning meetings with the President and CEO, and managing external communications,

including email correspondence.

This well-structured and comprehensive division of responsibilities not only

exemplifies efficiency in managing legal and compliance intricacies but also highlights the

strategic role that the Legal and Compliance department plays in safeguarding LIPAD's

operational integrity and regulatory adherence.

c. How are transactions conducted?

All transactions within the Legal and Compliance Department at LIPAD are conducted

through various channels, including email correspondence, phone calls, and, when

feasible, face-to-face meetings. Ma’am Lea takes charge of handling transactions

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involving government agencies, efficiently managing email communications, responding

to phone calls, and potentially coordinating meetings with the designated individuals.

When it comes to legal cases and intricate legal matters, the responsibility falls on

Ma’am Elena and Atty. Kyla. Their specialized knowledge in legal affairs positions them

as key figures in overseeing and conducting transactions related to legal cases. Their

expertise ensures that all legal transactions are handled with precision and adherence to

legal protocols.

This multi-faceted approach to transactions allows the Legal and Compliance

Department to engage with different entities effectively, ensuring clear communication

and proper handling of legal matters. The team's dedication to utilizing diverse

communication channels reflects their commitment to thorough and comprehensive

transaction management.

d. What are the legal documents prepared and kept in the department?

In the Legal and Compliance Department, we are responsible for preparing and

safeguarding various legal documents. Our department meticulously handles the creation

and storage of essential documents, including Memorandums of Agreement (MOAs),

Service Level Agreements (SLAs), contracts, and other legal agreements involving

LIPAD. Every contract, MOA, and SLA is securely stored in sealed storage boxes to

ensure their confidentiality and protection. To maintain a systematic and organized

record-keeping process, we implement a contract monitoring system. This system allows

us to keep track of all the documents associated with LIPAD, providing a comprehensive

overview of our legal engagements. This proactive approach not only ensures the security

of sensitive information but also facilitates efficient retrieval and referencing when

needed.

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e. What reports are made by the department?

All the reports generated within our department are meticulously crafted by Ma’am

Lea. On a monthly basis, we have the responsibility of submitting reports to the Bases

Conversion Development Authority (BCDA), detailing our ongoing works and relevant

activities. Additionally, in adherence to compliance regulations, LIPAD is obligated to

provide regular reports to the BCDA concerning the Operation and Maintenance

Concession Agreement. This ensures transparency and adherence to the terms outlined

in our agreement with BCDA. Ma’am Lea expertise and thoroughness play a crucial role

in compiling and presenting these reports accurately and comprehensively.

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B. Office Equipment Used

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C. Duties & Responsibilities/Work Done in the company. (Photo of
work performed by the intern during his/her training. This must be
done for the purpose of documenting his/her internship)

Drafting and responding to emails Filing and Organizing Files in the GDrive

Printing/Scanning of Documents Taking survey for government agencies

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Inspection of Vehicle submit to BCDA Buying of Office Supplies

Transmitting Documents to GHAs

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Teaching my co-interns about MPSS ASQ Survey (observation only)

Incoming and Outgoing of Documents

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Sending Invitation Letter for MPSS Meeting Submitting of original blueprints to BCDA

Counting of original Blueprints for

Counting of photocopy blueprints
photocopying

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MPSS Auditing for Facilities

Delegates Tour in the Airport

Making Video for First Time Traveler

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Brainstorming and Preparation for Halloween

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VI. Observed Organizational Values
• Interpersonal Relationships
At LIPAD Corp, fostering positive interpersonal relationships is not just a goal but a

daily practice. Every morning, we greet our fellow employees with a cheerful "Good

Morning" to brighten their day and set a positive tone for productivity. We actively promote

a culture of respect where every team member's voice is heard and valued. Even interns

have the opportunity to share their suggestions and ideas during our meetings. They are

not treated as mere interns; instead, they are embraced as integral members of the team.

Our commitment to understanding and empathy extends beyond professional

interactions, creating a workplace where individuals feel a profound sense of belonging

and appreciation.

• Working Relationship with the Executives and Co-Workers

Our working relationships are characterized by transparent communication and a

collaborative spirit. We firmly believe that executives and co-workers are integral parts of

the same team, and we actively encourage open dialogue to share ideas and address

challenges. Our supervisors and officers foster a friendly environment; during moments

of free time, we engage in casual conversations akin to those in school, sharing

lighthearted stories and engaging in small talk. This practice provides everyone with a

brief respite, allowing them to take a break from work and divert their attention for a few

minutes. Such an approach strengthens our sense of unity and collective purpose,

ultimately contributing to the success of our shared objectives.

• Teamwork
Teamwork is not merely a value at our organization; it stands as a cornerstone of our

organizational philosophy. We actively cultivate a collaborative environment where

diverse talents converge to achieve common goals. One memorable instance of

teamwork involved organizing a surprise birthday celebration for our President and CEO.

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Despite being a deviation from our usual work, everyone in the office came together to

quickly decorate and make the celebration a success. This collaborative effort created a

lasting and joyful memory for all involved.

Similarly, during the Halloween booth decoration, our LIPAD Corp group, consisting

of four departments, was tasked with creating a booth themed around a Korean horror

movie. Collaborating with our supervisors and officers, we pooled our ideas and

resources to represent our office creatively. Despite the last-minute announcement by

the HR Department, we rallied together to decorate the booth and distribute candies.

Although we secured only the second position, the experience was a happy memory of

teamwork, creativity, and collective effort.

By recognizing the unique strengths of each team member, we cultivate an

atmosphere where everyone feels empowered to contribute. This synergy of collective

efforts not only fosters a sense of unity but also propels us towards success in achieving

our shared objectives.

• Quality of Service Delivered

Our dedication to delivering high-quality service is a direct reflection of our

commitment to excellence. We don't settle for merely meeting expectations; our aim is to

consistently exceed them across all facets of our work. With the Minimum Performance

Standard and Specification (MPSS) as our guiding framework, we use it as a springboard

to provide airport customers in the Philippines with a seamless, convenient, and hassle-

free experience. This commitment is not limited to external interactions but also extends

to our internal processes, ensuring that the positive impact of our service quality

resonates with all stakeholders involved.

• Punctuality
Punctuality is not just a matter of clocking in and out; it's a testament to our

dedication to professionalism and efficiency. We arrive at the office precisely at 7:40 in

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the morning, and the company allows a grace period of 15 minutes for those running late.

If individuals exceed this grace period, they are required to communicate with the

supervisor and provide reasons for their tardiness. Developing time management skills

during this internship is crucial.

We acknowledge that meeting deadlines and respecting others' time are pivotal

elements in maintaining a well-functioning workplace. This commitment to punctuality

significantly contributes to enhancing the overall effectiveness and organization of our

operations.

• Personal Grooming
Upholding standards of personal grooming is part of our broader commitment to

maintaining a professional image. We understand that personal presentation contributes

to the overall workplace culture. By encouraging a polished and respectful appearance,

we create an environment where individuals feel confident and where a sense of

professionalism is woven into the fabric of our organization.

VII. Problems Encountered During my Training and How I solved them

Encountering challenges with verbal communication due to my introverted nature

has been a notable aspect of my internship experience. As an introvert, I sometimes find

myself hesitant or reluctant in verbal interactions, preferring written communication as my

primary mode of expression. This preference for written communication, while a strength,

has led to a need for improvement in verbal skills, especially during daily interactions with

supervisors and officers.

To address these challenges, I've actively engaged in daily conversations with my

supervisor and officers. Starting with brief interactions, I've gradually extended the

duration of discussions, aiming to build comfort and confidence over time. Participating

actively in team meetings has been another strategy to enhance my verbal

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communication skills. I prepare key points in advance to contribute more effectively during

discussions.

The airport tours provided valuable learning opportunities to practice and refine my

verbal communication. Engaging in conversations with colleagues, delegates, and

government agencies during these tours has allowed me to apply and improve my

communication skills in a real-world setting.

Setting small communication goals has been instrumental in my improvement

journey. By establishing achievable objectives, I've celebrated small victories, boosting

my confidence and motivation. Seeking feedback from supervisors and colleagues has

also played a crucial role. Constructive feedback serves as a guide for improvement and

helps me understand areas for development.

Leveraging my proficiency in written communication, I've utilized this strength to

prepare for verbal interactions. By outlining key points in writing before engaging in

discussions, I've found a bridge between my written and verbal communication skills.

Participating in team-building activities has fostered a more relaxed and friendly

environment, making verbal interactions more comfortable. Exploring opportunities like

public speaking workshops has been considered to gain valuable techniques for

improving my verbal communication. Creating a supportive environment within the team

by communicating my preference for written communication has been crucial. This

understanding of my communication style has contributed to a more collaborative

atmosphere.

VIII. Observations, Assessment and Recommendation (Action Plan) of the

Student intern in their Host Establishment
When we started at LIPAD, the HR officer and Legal and Compliance Legal

Associate gave us a good introduction to what we should expect and what we

needed to learn. We signed some agreements about keeping things confidential

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and respecting privacy before they assigned us to different departments. Even

though we're business management students, our supervisor taught us a lot

about legal and compliance matters. They treated us well and made us feel like

we belonged, not just interns. They explained all the rules and procedures at

LIPAD. Our department was especially nice to us, and other departments were a

bit jealous because of how well we were treated.

For recommendations, I think it would be good for the company to provide a

meal allowance for future interns. Even though we get a discount at the food

places, having a meal allowance would make things easier, especially since

transportation within Clark is a bit challenging. We often need to share rides and

chip in for transportation costs with our fellow interns.

Overall, our internship experience at LIPAD was really positive. These

suggestions are just ways to make things even better for future interns and show

that the company cares about making the internship a great experience.

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IX. References

Certificate of Completion

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Resume

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Internship Application Form

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Initial Deployment Form
• Endorsement Letter

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• Internship Training Agreement

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• Reply Form

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• Certificate of Registration

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• Photocopy of Vaccination Card

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• Medical Certificate Issued by University Clinic

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• Student Undertaking

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• Parental Consent

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Student Performance Evaluation 1

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Student Performance Evaluation 2

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Self - Evaluation

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Company Evaluation

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Training Plan

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Weekly Internship Report

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Diary/ Journal

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Supplemental Photo

LIPAD CORP Office Inside & Outside

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