Putri Sakira CV

PUTRI SAKIRA
081224331145 | putrisakira.work@gmail.com | LinkedIn: Putri Sakira | Majalengka, West Java
SUMMARY
With a Applied Bachelor's Degree (D4) in Hospitality Management from Politeknik Pariwisata Prima
Internasional, I bring over two years of combined experience in guest service, reservations, and front
office operations, gained through roles at Swiss-Belhotel Cirebon and internships at Discovery Hotel
Taiwan, Hilton Bandung and Prima Hotel Cirebon. Proficient in managing guest reservations,
upselling packages, and resolving inquiries, I have utilized systems like Power Pro and Realta. I hold
a Front Office Certificate from BNSP and have strong communication, problem-solving skills, and
proficiency in English and basic Mandarin, making me well-prepared for a dynamic hospitality
environment.
EDUCATION
Politeknik Pariwisata Prima Internasional 2019 - 2023
Applied Bachelor's Degree (D4) – Hospitality Management
GPA (3.94)
PROFESSIONAL EXPERIENCE
Swiss-Belhotel Cirebon November 2023 - Januari 2024
Reservation Agent & Telephone Operator
• Handled guest reservations through phone calls, email, OTA platforms, and travel agents, utilizing Power Pro
System to ensure seamless booking processes.
• Managed guest preferences and special requests, consistently upselling room packages and maximizing revenue
opportunities, particularly during peak seasons.
• Successfully promoted and sold bundled room packages with dinner options for special events like New Year's,
enhancing guest experience and increasing sales.
• Addressed in-house guest complaints and inquiries, efficiently resolving issues while managing the hotel’s
communication systems and maintaining service quality.
Quisha The Og Fashion Convection February 2024 – Present

Fashion Production Coordinator
• Managed end-to-end production, ensuring smooth workflow from design to final product delivery while
coordinating between multiple stakeholders.
• Regularly communicated with clients to understand their needs, provide updates on production timelines, and
address any concerns or changes in orders.
• Sourced fabrics, materials, and accessories, collaborating with suppliers to select the right products aligned with
design specifications and quality standards.
• Oversaw quality control, from initial stages to final finishing, ensuring that products met both client expectations
and company standards of excellence.
Quisha Salon July 2020 – June 2021

Hair Stylist & Admin
• Provided hair consultations, styling, and treatments such as coloring and care services, ensuring each client’s
preferences and hair health were prioritized.
• Promoted and recommended salon products to clients, maintaining up-to-date knowledge of hair care trends and
techniques to offer the best solutions.
• Managed client appointments, handled scheduling efficiently, and ensured smooth operations, including
overseeing payment processing and inventory management.
• Maintained salon cleanliness and hygiene standards, ensuring all tools and equipment were sanitized properly and
in compliance with health regulations.
INTERNSHIP EXPERIENCE
Discovery Hotel Taiwan April 2023 – September 2023
Cook Helper
• Assisted in the preparation of food items according to standardized recipes, ensuring consistency in quality and
presentation during lunch and dinner service.
• Managed the setup and replenishment of buffet stations, ensuring timely preparation and presentation of all menu
items, and maintained cleanliness in work areas.
• Adapted quickly to a new work environment, building strong relationships with local colleagues and supervisors
despite language barriers, resulting in a job offer.
• Engaged in kitchen cleaning routines and maintenance, following strict hygiene protocols to support overall
kitchen efficiency and uphold safety standards.
Hilton Bandung August 2021 – January 2022
Housekeeping
• Worked across housekeeping roles, ensuring timely room preparation, addressing guest laundry needs, and
maintaining cleanliness in all public areas and facilities.
• Successfully managed guest requests, safety checks, and special accommodations, using HotSOS App to handle
maintenance reports and guest service requests.
• Collaborated effectively with other departments to ensure smooth operations and service delivery, leaving a
positive lasting impression on both guests and colleagues.
Prima Hotel Cirebon March 2020 – April 2020

Front Office Receptionist
• Managed guest check-ins and check-outs efficiently, using Realta System to handle room assignments, guest
preferences, and billing procedures.
• Handled guest inquiries professionally, providing information about hotel services, amenities, and local
attractions, ensuring guest satisfaction.
• Resolved guest complaints and special requests in a timely manner, coordinating with housekeeping,
maintenance, and other departments to enhance guest experience.
• Maintained accurate records of daily transactions and reports, ensuring smooth communication between front
office and other departments, while adhering to SOPs.
ORGANIZATION EXPERIENCE
BEM Politeknik Pariwisata Prima Internasional 2019 – 2020
Deputy Head of Fundraising Division
• Led the creation of innovative fundraising programs that significantly increased the organization's revenue
streams, contributing to long-term financial stability.
• Expanded the sponsorship network by establishing strong relationships with external partners, which resulted in
new funding opportunities and program support.
• Developed and launched self-sustaining projects that generated consistent revenue, ensuring the continuity of the
organization's activities and initiatives.
• Played a key role in the leadership team of the pioneering cohort, contributing to the growth and visibility of the
student body through strategic initiatives.
ACHIEVEMENT
• Consistently achieved upsell targets for room bookings and bundling packages during peak seasons at Swiss-
Belhotel Cirebon.
• Received a job offer following a successful internship at Discovery Hotel Taiwan, recognized for adaptability
and outstanding kitchen performance.
CERTIFICATES
• Mandarin Course – National Quemoy University 2023
• Certificate of Competence, Front Office (Receptionist) – Badan Nasional Sertifikasi Profesi (BNSP) 2022
SKILLS
HARD SKILL SOFT SKILL
▪ Microsoft (Microsft Word, Power Point, Excel) ▪ Customer Service Orientation
▪ Google Workspace (Docs, Slides, Spreadsheet) ▪ Communication Skills
▪ Hotel Property Management System (PMS) ▪ Problem-Solving
▪ Power Pro System ▪ Attention to Detail
▪ Editing Applications ▪ Multitasking
▪ Time Management
LANGUAGE SKILL
▪ Indonesia (Native)
▪ English (Full Professional Proficient)
▪ Mandarin (Limited Working Proficiency)

Putri Sakira CV

Uploaded by

Copyright:

Available Formats

Putri Sakira CV

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Putri Sakira CV

Uploaded by

Copyright:

Available Formats

PUTRI SAKIRA

081224331145 | putrisakira.work@gmail.com | LinkedIn: Putri Sakira | Majalengka, West Java

Quisha The Og Fashion Convection February 2024 – Present

Quisha Salon July 2020 – June 2021

Prima Hotel Cirebon March 2020 – April 2020

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.