Troubleshooting SAP Certification discount code for special programs

David_Chaviano 
Product and Topic Expert 2023 Jul 11 12:12 PM

 15 Kudos  18,483

Hi Everyone,

SAP Certification is a great way to prove your competence and boost your CV as you enter the SAP
ecosystem. This is why we are provisioning some free certifications to new talent as they enter the ecosystem
via various programs and initiatives being run by SAP and its partners.

Oftentimes, these free certification attempts are provided via "campaign codes" that allow you to discount the
cost of the certification to 0. Here is the guide to follow in order to apply your campaign code.

Note: If you do not see any "Add to Basket" option for the item your are trying to purchase, you need to select
your geographical location first. Select your country by going to the globe icon on the top right on the
training.sap.com page.

Depending on your region, browser settings and account information, the redemption may not work as
intended. If you encounter any issues with your redemption, try the following:

1. Clear the cache on your browser, then try again.

2. Try a different web browser.

3. Try logging in and redeeming the code on a mobile device.

4. If you find yourself with the code successfully applied, but at a "dead-end" without a check-out button, your
request has more than likely been submitted. Please allow a couple of days for processing and you should
then get your confirmation via email. (This is a known UI bug that is currently being worked on.)

5. If none of these suggestions work, scroll down to the bottom of the screen on training.sap.com, and reach
out to your localized (be sure to select your country) support center and request that they manually redeem
the campaign code for you:

(Note: Please do not reach out to the support team on learning.sap.com - be sure you are on training.sap.com)

Provide the following information in your correspondence:

- State the problem: "I am unable to redeem this campaign code because of..." (Reason XYZ - please be
specific in the error you are encountering and provide screenshots if you can)

- State the request: "I am requesting you manually redeem this code on behalf of my account."

- Share the code you are trying to redeem

- Share the name of the program you are taking part in and whatever contact information you have for the
program (For example: Digital Skills Initiative digitalskills@sap.com )

- Share the steps you have taken to try to solve the issue (Cleared cache, different browser, etc)

From this point, the local support team should be able to find a solution to getting you your free certification
attempt. The only reason to revert back to the digital skills support line is if the local support team determines
the code is no longer valid or is defective. If this is the case, that support colleague should reach out to the
digital skills email address and request a new code on your behalf.

We appreciate your patience and wish you the best of luck with your SAP Certification exam.

Regards,

David

Labels:

Certification

Tags:

i have this screen

109 Comments

F_M 
Participant 2023 Jul 11 12:15 PM

 2 Kudos

Thank you for the information!

former_member151418 
Newcomer 2023 Jul 12 5:16 PM

 5 Kudos

I am facing this error while summitting for certification.

prozaro 
Explorer 2023 Jul 13 1:45 AM

 1 Kudo

Hi David, where can I find the voucher/campaign code? Thanks.

waqas81 
Explorer 2023 Jul 13 9:46 AM

 2 Kudos

Hi David,

I am getting the same error as Taha-1 facing. Kindly look into. Thanks

David_Chaviano 
Product and Topic Expert 2023 Jul 13 3:34 PM

 0 Kudos

Hi @former_member151418 and @waqas81 ,

I sent you next steps via direct message!

David_Chaviano 
Product and Topic Expert 2023 Jul 13 3:38 PM

 0 Kudos

Hi @prozaro ,

The program I am involved with (Digital Skills Initiative) generally supports people who are brand new to the
SAP ecosystem and may be considered part of a group not well represented in the tech industry,

If you feel you might fit this criteria, post a discussion in this group, tell us your story and tag me with the @
symbol!

Thanks!

Regards,

David

Badrikusama 
Discoverer 2023 Jul 20 11:55 AM

 0 Kudos

i am also getting the same error as taha and waqas

tays 
Associate 2023 Jul 20 12:00 PM

 0 Kudos

@David_Chaviano I am facing the same error of code can be used just once like @former_member151418 ,
even after trying the steps you have informed above.

MohamedSamir 
Discoverer 2023 Jul 20 3:18 PM

 0 Kudos

@David_Chaviano kindly if you can help me in this

I Face this problem while booking my attempt

after removing code and try to redeem it again i found this error

So Kindly if you can help me to redeem this code

sanusi 
Discoverer 2023 Jul 20 3:36 PM

 1 Kudo

I am still receiving this message even though I have completed all the required tasks.

Profe_AndresABI 
Explorer 2023 Jul 21 3:18 AM

 1 Kudo

Hola@David_Chaviano. I did everything recommended now I get the following error message:

former_member8983 
Explorer 2023 Jul 21 12:10 PM

 0 Kudos

Hi @David_Chaviano ,

I am getting the below error. Please help me on this.

javedjsaifi 
Newcomer 2023 Jul 21 12:21 PM

 0 Kudos

Hi @David_Chaviano ,

I have tried many times but getting the below error. Please help me on this.

David_Chaviano 
Product and Topic Expert 2023 Jul 21 8:09 PM

 1 Kudo

@javedjsaifi @former_member8983 @Profe_AndresABI @sanusi @MohamedSamir @tays @Badrikusama -

sanusi 
Discoverer 2023 Jul 22 9:59 AM

 1 Kudo

Thank you @David_Chaviano

Profe_AndresABI 
Explorer 2023 Jul 25 1:07 AM

 1 Kudo

@David_Chaviano everything working perfect now. Thank you so much

ganavardhan 
Explorer 2023 Jul 25 4:02 PM

 0 Kudos

Hi sir,i followed all the steps which are mentioned above but still facing the same errors as others. please look
into my issue and solve it as soon as possible.

Thanks in advance.

gauri-deshpande 
Explorer 2023 Jul 28 11:44 AM

 0 Kudos

Hi, I am also getting the same error. Help center and local center, both have denied any help in this matter.
Please check screenshots of same here.

ganavardhan 
Explorer 2023 Jul 28 7:00 PM

 0 Kudos

Hi David,i followed all the steps which are mentioned above but still facing the same errors as others. please
look into my issue and solve it as soon as possible.

Can you please respond to this please

ganavardhan_0-1690297328349.png

Thanks in advance.

mariah123 
Discoverer 2023 Jul 31 8:48 PM

 0 Kudos

Hi @David_Chaviano ,

I haven't received the redeem code via email, what to do next please guide

Sravanthi1992 
Explorer 2023 Aug 03 1:18 PM

 0 Kudos

Hi David,

I have completed my learning but i havent received any Redemption code.

Could you please help me on that.

Thanks!

Regards,

Sravanthi

elvinamantoo 
Newcomer 2023 Aug 03 8:20 PM

 0 Kudos

Hi @David_Chaviano ,

Thanks for this amazing campaign. I received the campaign code and within 1 hour of it i raised the request
online but unfortunately just like many others i too got the error message when i hit the submit button. Error
says "Campaign code can be redeemed only once. [71-ZR2JNDMS]" . I tried the troubleshooting steps as
mentioned by you but that did not help. Can you please let me know how can i get it resolved ?

Yerra_Sudheer 
Explorer 2023 Aug 04 6:52 AM

 0 Kudos

Hi @David_Chaviano ,

Thanks for the wonderful opportunity.

I received the campaign code but like many others I also got the error message when I submitted.
Error says "Campaign code can be redeemed only once. " . (Please have a look at the screenshot)

I tried the troubleshooting steps (step 4) as mentioned by you but that did not help. Can you please let me
know how can I get it resolved ?

gui_machado 
Explorer 2023 Aug 04 12:29 PM

 0 Kudos

I am encountering this problem I can not at all

Sravanthi1992 
Explorer 2023 Aug 04 12:35 PM

 0 Kudos

Hi @David_Chaviano ,

Thanks for this amazing campaign. I received the campaign code and within 1 hour of it i raised the request
online but unfortunately just like many others i too got the error message when i hit the submit button. Error
says "Campaign code can be redeemed only once. [71-EHWZY5TS]" . I tried the troubleshooting steps as
mentioned by you but that did not help. Can you please let me know how can i get it resolved?

tinuann 
Explorer 2023 Aug 04 1:52 PM

 0 Kudos

Hi @David_Chaviano

I am also getting the error message.

gui_machado 
Explorer 2023 Aug 04 2:50 PM

 2 Kudos

For those who are facing errors that the code has already been rescued, I managed to solve it by leaving
Google Chrome and opening Microsoft Edge in the incognito tab and doing the process there

shrikantpatil 
Explorer 2023 Aug 07 4:57 PM

 0 Kudos

Hi David,

I am getting the below error.

Sravanthi1992 
Explorer 2023 Aug 07 7:28 PM

 0 Kudos

Dear @David_Chaviano ,

It's a great opportunity for us to learn new SAP skills. But We have expected to get a free certification attempt
with Voucher activation, but it is not working as expected. Most of the people (including Me) are facing the
same issue since so many days, unable to redeem activation code. Appreciate your quick response to help us
to redeem this Voucher to help women to grow in their career. Thanks!

Regards,
Sravanthi

shrikantpatil 
Explorer 2023 Aug 09 1:01 PM

 0 Kudos

@gui_machado

Can you please share the details of the problem/error you were facing? Is it the same as "Campaign code can
be redeemed only once."?

David_Chaviano 
Product and Topic Expert 2023 Aug 10 12:25 PM

 0 Kudos

@gauri-deshpande ,

The instructions outlined on step 4 are exactly what this colleague is describing. Who did you reach out to
initially? Please follow his instructions. Thanks!

Former Member 
2023 Aug 14 1:48 PM

 0 Kudos

Hello David,
Hope your day is Great! I was having a problem I've finished a Learning Journey like at 23/5 And So far no
one contacted me with the Voucher , Tried to contact the team ,but no response and when one responded it
said it's not Done yet even tho I did attach Proof of completion So any idea whom I can get back to to solve
this problem ?
All the best

amrita_adhikari 
Discoverer 2023 Aug 15 6:50 AM

 0 Kudos

Hi @David_Chaviano @jmmargo

Thanks for this amazing campaign. I received the campaign code and within 1 hour of it i raised the request
online but unfortunately just like many others i too got the error message when i hit the submit button. Error
says "Campaign code can be redeemed only once. [71-EXF3ZLSY]]" . I tried the troubleshooting steps as
mentioned by you but that did not help. Can you please let me know how can i get it resolved ?

linjuthomas 
Discoverer 2023 Aug 18 8:10 PM

 0 Kudos

@David_Chaviano

I'm getting the below error while submitting the order. Please help with next steps.

former_member158937 
Newcomer 2023 Aug 27 3:01 PM

 0 Kudos

Hello @David_Chaviano

I am getting this error while I try to redeem my campaign code. kindly guide me how I can proceed. I have
already contacted technical assistance but still no response.

houssemsebri 
Explorer 2023 Sep 01 3:48 PM

 0 Kudos

Hi David, where can I find the voucher/campaign code? Thanks.

cuongpham 
Explorer 2023 Sep 01 7:19 PM

 0 Kudos

Hi David,

I have faced same problem : "Campaign code can be redeemed only once" even i have tried clear my web
browser caches or used different web browsers.

lucasbarreto 
Explorer 2023 Sep 01 7:50 PM

 1 Kudo

HI @David_Chaviano

I am facing this error while summitting for certification

I performed all the steps of troubleshooting

cuongpham 
Explorer 2023 Sep 01 7:54 PM

 1 Kudo

@lucasbarreto

It seems that we faced same problem with the code.

When i created a ticket to technical support team, their answer was just I need to contact
digitalskill@sap.com.

Digital skill support team told us to check with technical team. I don't know who can help us to solve the
problem.

lucasbarreto 
Explorer 2023 Sep 01 9:07 PM

 0 Kudos

@cuongpham

Hello, dear

I too created a ticket to technical support team.

seems to be a problem that is affecting many friends.

We will wait for some response or solution in the next few days

former_member158917 
Discoverer 2023 Sep 02 10:02 AM

 0 Kudos

Hi @David_Chaviano, could you please help me with the below error, thank you so much !
My e-mail is hngocs.19022004@gmail.com

DuongPT 
Explorer 2023 Sep 05 9:55 AM

 0 Kudos

Hi @David_Chaviano,

Could you please help me with the below error:

Thank you so much.

mau_y_ayun 
Discoverer 2023 Sep 05 11:37 AM

 0 Kudos

Hi @David_Chaviano, I'm facing this error while summitting for certification

Could you please help me with the below error, my email is ymauauyn8@gmail.com

Hana1993 
Explorer 2023 Sep 05 11:50 AM

 0 Kudos

I have faced same problem : "Campaign code can be redeemed only once" even i have tried clear my web
browser caches or used different web browsers.

cuongpham 
Explorer 2023 Sep 06 4:01 AM

 2 Kudos

For those who are still stuck at the error "Campaign code can be redeemed only once", I have the solution
here. I hope it will help because it works for me.

Send an email to "training.sea@sap.com" explaining your situation with an attachment of the error and a
saved email including the code to prove you got the code from digitalskills.

After one to two days, the SAP training support team will reply and apply the code manually to your account.

Remember to provide your information in order to get support quickly, for example:
Email : .................
User ID : .....................
Campaign code : ...............................
Purchase order : CER001 - SAP Certification Exam, One Attempt

sachinvm07 
Explorer 2023 Sep 06 9:01 AM

 0 Kudos

@cuongpham

Hi, is it applicable for all region irrespective of which country we are applying? As they specify to check with
local training team? Thanks.

kangfu 
Discoverer 2023 Sep 08 1:14 PM

 0 Kudos

Hi @David_Chaviano

Could you please help me with the below error:

maxhelp 
Discoverer 2023 Sep 09 12:15 AM
  0 Kudos

I completed my learning journey "Discovering End-to-End Business Processes for the Intelligent Enterprise"
and sent mail to digitalskills@sap.com for a voucher, but they asked me to apply for a digital skill initiative.
Don't know where to apply and how. Please help.

Thanks

cuongpham 
Explorer 2023 Sep 09 3:26 AM

 0 Kudos

@maxhelp

The program is in here,

https://www.sap.com/cmp/dg/digital-skills/index.html

cuongpham 
Explorer 2023 Sep 09 3:34 AM

 0 Kudos

@kangfu

Check my previous comment above for the solution

@sachinvm07

My country I picked is Singapore, maybe you can try to send the email, I think it still works.

As digital skill team support emailed me, they have noted that:

"Please reach out to the support team on the bottom of training.sap.com.

Example: https://training.sap.com/course/cer001-sap-certification-exam-one-attempt-certification-
online-010-g...?

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