CCIE Voice Dev Prog FY09 - External

EM Technical Operations
Program Implementation Update

Cisco Expert Development Program – IP Voice
Cisco Partners
Date:
Emerging Market
Technical Operations © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1
CCIE Expert Development Program
Agenda – Program Description
• CCIE Certification
• Strategy and Objectives
• Project Scope
• Project Schedule Example
• Candidates Requirement
• Success Metrics
• Investments
• Communication
Emerging Market
Cisco Career Certifications
Entry Level, Associate, Professional and Expert
• Cisco offers 4 levels of certification in different technologies

• Differences and specializations are aligned with different professional needs
Emerging Market
CCIE Certification Market Leader
• The CCIE program is considered by

the Engineer Technology Market as
profissional excellence standard which
certify individuals compentency, in a
complete and relevant gamma of
technologies.
• In the last 15 years of existence, the
program certified 20625 CCIEs around
the world (Jul/08).
• The CCIE lab has been administrated
by Cisco CCIEs.
• The CCIE exams is practical, based
on performance and time restriction.
• The individual certified needs to be re-
certified every two years
Emerging Market
CCIE Expert Development Plan
Objective
Implement a standard framework across Emerging

Markets to accelerate partner technical development to
expert level.
Expert
Top Development R&S CCIE
Level Program Voice CCIE
Emerging Market
Strategy
• Establishes a formal authorized, expert level program

with advanced networking curriculum, practice labs,
graded assessments, and best practices
• Allow learning partners accelerate the education,

training, and exposure of advanced networking topics
at the expert level.
• Advanced CCIE Training Tracks Will Include in FY09:
• IP Routing and Switching

• IP Voice
Emerging Market
Program Pursuit
• For whom?: High-potential networking professionals
• Why Cisco?: Unlike uncertified CCIE training and test-

focused preparation, Cisco offers a complete learning
program delivered through Cisco certified trainers,
designed to build expert-level skills, not merely deliver a
passing CCIE exam score.
Emerging Market
Value proposition
• Differentiator by offering "authorized" expert-level course offerings
• Gain market share and share of wallet from larger clients through end-
to-end solutions training
• Preferred access to Cisco internal customers
• Marketing and promotional support from Cisco and Cisco Sales
organization
• Alignment with industry leading training and certification Program
• Opportunities for early adopters to acquire best practices and new
trends in learning methodology
• Reduce number of pos-sales and critical CAP cases
• Acquire and maintain number of Gold, Silver and Master certification
status
• Increase revenue and profitability by more qualified pre-sales
• Provide distinction relation with our competitors.
Emerging Market
Professional Value
• Certified professionals stands out as the best in the

networking industry.
• Better opportunities jobs.
• Better salaries.
• Opportunity to work with high-innovation-technology.
Emerging Market
IP Voice
Implementation
Emerging Market
CCIE Development Plan
Project Scope Detail
• Pre-assessment
CCIE Learning System Program
Blended Learning Methodology
• Candidate Interview and Coaching
• On-line Training / Forum Individual

Self-Paced
E-Learning
• Lab Workbooks
Face-to-Face
Collaborative
Instructor-Led
• Lab Time Team Learning
Training
• ILT Bootcamp
• Pos-assessment
Emerging Market
Pre-assessment
• online test that will check current knowledge of the candidate.

• test duration will take up to two hours.
• results fo the assessment test will be used by the mentor to
• identify skill gaps and to suggest appropriate activities
• there will be no coaching support during the pre-assessment test.
Emerging Market
Candidate interview and coaching
• after a candidate has perform the assessment test, the results

• will be passed to the program mentor.
• as a first step, candidate will be asked to perform a number of self
study activities.
• mentor will work with the candidate for the whole duration of the
• program by answering questions and providing personal guidance.
• communication will be performed by on-line forum, email or phone.
Emerging Market
On-line training / Forum
• online sessions approx. 20 hours per group (WebEx)

• duration of each one will be between two and four hours
• topics are flexible depending on the skill gaps of candidates
• topics include but are not limited to:
• Campus Design, Call Manager and Call Manager Express, Voice
Gateway and Signaling, Call Routing, Voice Codec, Call
Admission Control, High Availability Features, Media Resource
Management, Quality of Service, Unified Messaging, CRS/IPCC
Express, Call Manager Voice Applications, Supplementary
Services, Directory Services and Integration, FAX Services, etc.
Emerging Market
Lab workbooks
• written to provide in-depth understanding of the core technologies
on the CCIE voice lab exam.
• workbook includes following sessions:
Basic Campus Design; Call Manager and Call Manager Express;
Voice Gateway and Signaling; Call Routing; Voice Codec; Call
Admission Control; High Availability Features; Media Resource
Management; QOS; Unified Messaging; CRS/IPCC; Express; Call
Manager Voice Applications; Supplementary Services; Directory
Services and Integration; Fax; and one eight-hour practice lab.
• advanced LAB workbooks - those two workbooks have five full
eight-hour mock labs in each (10 labs total) with complete
walkthroughs and explanations.
• all workbooks are distributed in written paper format
Emerging Market
Lab time
• program include training racks that can be accessed remotely
• candidates are responsible to scheduling their lab time.
• candidates will receive a document describing in detail how to
access the lab, how to test local equipment, how to operate the lab
• There is no need for local equipment, only VPN software.
• Remote labs support access via VPN router (I.E. Cisco 831) to
register phones locally
• access to the lab requires a high speed internet access
Emerging Market
Lab time
• Training Rack:
two (2) Cisco 2811s running 12.4 (HQ, Branch 1); one (1). Cisco
3725 running 12.4 (Branch 2); one (1) Cisco Catalyst 3560 w/ POE
running EMI code; seven (7) Cisco 7960G IP Phones; one (1)
Catalyst 6503 with Sup2/MFC2/PFC2,6608-T1,6348-RJ45V; one
(1) VG248; one (1) Server w/Call Manager 4.1(3) Pub and IPCC
Express; one (1) Server w/ Unity 4.0(5); one (1) Cisco 2811 for
PSTN/WAN cloud; one (1) 1 NM-CUE (Cisco Unity Express
Network Module); one (1) Server with Call Manager 4.1(3)
Subscriber; and one (1) PIX 501 firewall to allow VPN access into
the rack
• lab time covers 160 hours per student (20 sessions, 8 hours)
• if needed students may purchase additional lab time.
Emerging Market
ILT Bootcamp
• ILT bootcamp is the final preparation for taking the CCIE lab exam.
• 3 days mentored advanced technology and 2 days of mock lab.
• bootcamp can be adapted to the individual group
Emerging Market
Pos Assessment
• The group mentor will contact all candidates within 3 days after
the actual lab exam and in case a candidate has failed will
discuss what went wrong and will suggest individual development
activities.
Emerging Market
Watch out
All information will be treated as confidential

as per the Cisco CLSP and CCIE program
Emerging Market
Project Schedule Summary Example
Emerging Market
Candidates Requirements
• Complete a minimum of 80% of all offered program activities

• Must agree in writing to use MTM as the tool to provide feedback
about the program
• Have successfully passed the CCIE written test before joining the
program, or have to be in the process to achieve it until the end of
November 2008
• Have their CCIE lab exam scheduled until the end of November
2008
• Perform their CCIE lab exam until the end of Cisco FY09
Emerging Market
Candidates Requirements
• Cover all the costs for taking the CCIE lab exam
• Cover 50% of the cost of this (CCIE Voice) program
• Cover all additional cost like travel expenses, accommodation, etc.
• Have available the minimum equipment required to connect to the
remote lab being a PC with a VPN client as well as any IP
softphone
• Bring their own laptop when attending the ILT bootcamp
Emerging Market
Investment Details
• Price per attendee:
$ 7,600
• Cisco will pay:
$ 4,100 per attendee
• Price per attendee for Partner:
$ 3,500
Emerging Market
Investment Details
• Additional Students:
In case there should be additional demand, (more than the number of

students supported by Cisco), those students may enter the program
but need to pay the full prize. This is true up to a maximum group size
of 10 students.
• Partners will be charged directly by Consultant
• Consultant will charge this amount per student once the partner has
registered one or more candidates for the program. Partner has to pay
this amount before the actual program start.
Emerging Market
Emerging Market

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EM Technical Operations

Program Implementation Update

Entry Level, Associate, Professional and Expert

• Cisco offers 4 levels of certification in different technologies

• The CCIE program is considered by

Implement a standard framework across Emerging

• Establishes a formal authorized, expert level program

• Allow learning partners accelerate the education,

• Advanced CCIE Training Tracks Will Include in FY09:

• IP Routing and Switching

• For whom?: High-potential networking professionals

• Why Cisco?: Unlike uncertified CCIE training and test-

• Certified professionals stands out as the best in the

• Better opportunities jobs.

• Opportunity to work with high-innovation-technology.

• On-line Training / Forum Individual

• online test that will check current knowledge of the candidate.

Candidate interview and coaching

• after a candidate has perform the assessment test, the results

On-line training / Forum

• online sessions approx. 20 hours per group (WebEx)

All information will be treated as confidential

• Complete a minimum of 80% of all offered program activities

• Price per attendee:

• Cisco will pay:

$ 4,100 per attendee

• Price per attendee for Partner:

In case there should be additional demand, (more than the number of

• Partners will be charged directly by Consultant

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