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    Chirag Ray CV

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    aishwaryaroychoudhury8
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    Chirag Ray CV

    Uploaded by

    aishwaryaroychoudhury8
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    Na

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    ChiragRayCV

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    4 views2 pages

    Chirag Ray CV

    Uploaded by

    aishwaryaroychoudhury8
    Na

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    CHIRAG RAY

    PROFESSIONAL SUMMARY
    Results-driven Senior Operations Representative with extensive experience in
    optimizing processes and enhancing customer satisfaction within the dynamic
    environment of Concentrix. Proven track record of effectively managing client
    relationships, resolving escalated issues, and implementing strategic initiatives
    to drive operational efficiency and exceed performance targets. Passionate
    about delivering exceptional service and driving positive business outcomes in
    high-pressure settings.

    EXPERIENCE CONTACT
    Sr. Representative, Operations, 02/2024 - Current Address: Kolkata, India 700091
    Concentrix - Kolkata, India Phone: 9163739229
    Working as a Senior Representative in Operations in Expedia under Vrbo Email: chirag.ray1996@gmail.com
    process in Concentrix. I was hired into the Pilot batch. I oversee and manage
    various aspects of their vacation rental platform, ensuring seamless
    experiences for both property owners and travelers. My role is pivotal in CORE QUALIFICATIONS
    maintaining operational efficiency, enhancing customer satisfaction, and driving
    • Operations Management
    business growth. I have received merits consecutively and client recognition for
    • Business Development
    high NPS Scores and providing immediate resolution.
    • B2b Sales
    Skills and Qualifications:
    • Client Management
    • Strong interpersonal and communication skills, with the ability to effectively
    interact with diverse stakeholders, including property owners, guests, and • Customer Service
    internal teams. • Microsoft Office
    • Analytical mindset with proficiency in data analysis, performance metrics • Salesforce
    tracking, and process optimization. • Jira
    • Proven experience in conflict resolution, negotiation, and customer
    relationship management.
    • Detail-oriented with a focus on quality assurance and compliance.
    • Adaptable and resourceful, with the ability to thrive in a fast-paced, dynamic
    environment.
    Working for VRBO as a Senior Representative in Operations has been
    immensely rewarding, allowing me to make a meaningful impact on the
    vacation rental industry while continuously honing my skills and expertise.

    Business Development Associate, 05/2023 - 10/2023


    Indusnet Technologies - Kolkata, India
    • Converted 6 Leads into Customers within 2 months who use our Saas
    Software.
    • Performed Weekly software demos for small scale & mid-scale business
    clients.
    • 1000+ Lead Generation, Cold Calling Clients and Building a healthy sales
    Pipeline. CRM Management on Fresh-sales.
    • Promotional Activities on social media leading to greater social media
    presence
    • Utilized Microsoft Office Suite to create sales reports and analyze data for
    decision-making purposes.
    • Provided excellent customer service and addressed customer inquiries and
    concerns promptly and professionally.
    Management Trainee, 06/2022 - 03/2023
    Ceasefire Industries Private Limited - Kolkata, India
    • Closed CBRE's account for Kolkata with 6 lacs of fire safety solution sales.
    • Conducting surveys to assess the level and validity of their existing fire safety
    solutions and provide them support for the same.
    • Bring new business by meeting new B2B organizations and building
    relationships with them.
    • Providing existing clients with after-sales services, meeting their
    requirements, and extending a healthy relationship with Ceasefire.

    EDUCATION
    Master of Business Administration, Marketing, 2022
    Heritage Business School - Kolkata, WB
    Graduated with DGPA - 8.69

    Bachelor of Business Administration, Management, 2020


    The Heritage Academy - Kolkata, WB
    Graduated with DGPA - 7.20

    Indian School Certificate (ISC), Commerce, 2016


    The Heritage School - Kolkata, WB
    Completed ISC with 91%

    CERTIFICATIONS
    • Customer Service Foundations, LinkedIn
    • ITIL 4 Foundations, LinkedIn
    • Project Management Foundations, LinkedIn
    • Digital Marketing, LinkedIn
    • Google Ads, Measurement Certification, Google

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