Ohaus Skipper Service Manual - 20160425
Ohaus Skipper Service Manual - 20160425
Ohaus Skipper Service Manual - 20160425
Ohaus Corporation 19A Chapin Road, P.O. Box 2033, Pine Brook, NJ 07058-2033 (973) 377-9000
TABLE OF CONTENTS
Page No.
1 INTRODUCTION 3
1.1 Overview.....................................................................................................................4
1.2 Service Facilities .........................................................................................................4
1.3 Tools and Test Equipment Required ...........................................................................4
1.4 System Specifications .................................................................................................4
1.4.1 Model Configuration .............................................................................................7
1.4.2 Approval Documentation ......................................................................................7
2 INSTALLATION 7
2.1 Setting up scale ..........................................................................................................8
2.1.1 Levelling the scale................................................................................................8
2.1.2 Mounting the tower...............................................................................................9
2.2 Safety Precautions ....................................................................................................11
2.3 Ambient Conditions ...................................................................................................11
2.4 Inserting Paper..........................................................................................................11
2.4.1 Paper format ......................................................................................................11
2.4.2 Inserting the ticket roll ........................................................................................12
2.5 Inserting the battery ..................................................................................................13
2.6 Connecting to main power.........................................................................................14
2.7 Turning on/off............................................................................................................14
2.8 Cleaning....................................................................................................................15
2.9 Disposal ....................................................................................................................15
3 SERVICE SETUP 16
3.1 Entering Service Setup .............................................................................................16
3.2 Setup Navigation.......................................................................................................16
3.3 Ending setup .............................................................................................................16
3.4 Group 9 Service Setting ............................................................................................17
3.5 Calibration.................................................................................................................19
4 MAINTENANCE 21
4.1 Preventive Maintenance............................................................................................21
4.2 Troubleshooting ........................................................................................................22
4.3 WARNING & ERROR Messages...............................................................................23
4.4 Diagnosis ..................................................................................................................24
5 PARTS EXCHANGE 25
5.1 Service Preparation...................................................................................................25
5.2 Open bottom cover....................................................................................................26
5.3 Open upper cover .....................................................................................................27
5.4 Assemble ext. 12-24v connector kit...........................................................................28
5.5 Change interface board.............................................................................................28
5.6 Change mainboard....................................................................................................29
5.7 Change AC/DC switch power board ..........................................................................29
5.8 Change printer /print head.........................................................................................30
5.9 Change A/D board ....................................................................................................31
5.10 Change load cell .......................................................................................................32
5.11 Change the fuse........................................................................................................32
5.12 Change the display ...................................................................................................33
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TABLE OF CONTENTS
6 Error Messages 39
6.1 Error Messages Definition & Requirements...............................................................39
6.2 Error Messages Summary: Key Event Driven Errors.................................................40
6.3 Error Messages Summary: Global System Status Errors ..........................................42
7 APPENDIX 43
7.1 How to upgrade the Firmware of the scale ................................................................43
7.2 How to upgrate the Firmware through USB...............................................................46
7.3 Setting up Wi-Fi……………………………………………………………………………..47
7.3.1 Getting started / resetting of the Wi-Fi module…………………………………......47
7.3.2 Ad Hoc Wi-Fi network configuration………………………………………………….48
7.3.3 Access point Wi-Fi network configuration…………………………………………...49
7.3.4 Wi-Fi Glossary………………………………………………………………………….50
7.3.5 Wi-Fi Errors……………………………………………………………………………..51
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1 INTRODUCTION
1.1 OVERVIEW
This robust scale with its battery operation, connectable cash drawer and integrated ticket
printer facilitates comfortable, mobile selling while maintaining the highest accuracy.
Your new scale not only stands out due to its mobility, but also due to its network-capability and
fast data transfer to and from a computer. This lets you, for example, operate integrated scales
which are connected to quickly and easily create sales reports.
To service a scale, the service area should meet the following requirements:
Should be temperature controlled and meet scale specifications for ambient temperature
requirements.
Must be free of vibrations, such as fork lift trucks close by, large motors, air currents or
drafts from air conditioning/heating ducts, open windows, people walking by, fans, etc.
Common hand tools are sufficient to disassemble Skipper scales. (A list of tools can be
found under section "service preparation")
Before servicing a scale, first determine which parameters are not met
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1 INTRODUCTION
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1 INTRODUCTION
NIMH: 12V/7Ah
Power
Power adapter:18 V @ max. 3.6 A
2 RS232
2 RJ 45 Ethernet
Communication
2 USB host, 1 USB device, 1 front USB host
1 Cash box support RJ 11
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1 INTRODUCTION
OIML
CE
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2 INSTALLATION
Before installing your Skipper scale, identify the best location for your new equipment. A
suitable installation environment enhances operation and ensures a long life of the scale. Keep
in mind the following factors, which might have a negative influence on the scale's performance:
Vibration diminishes the scale’s ability to measure accurately. Excessive vibration from
equipment such as conveyors can cause inaccurate and non-repeatable readings.
Other than items being weighed, avoid any objects rubbing or pressing against any part
of the scale.
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2 INSTALLATION
The tower is available as an option to mount the customer display at eye level.
Skipper® 5000:
1. Remove the 3 screws (1) on the bottom of the scale to remove the cover plate.
2. Disconnect the cables and pull the cable out of the scale.
3. Remove the 2 screws (2) under the display and take off the display.
4. Remove screw (3)
and take off the
adapter.
5. Remove 3 screws
(4) from the tower
bottom.
6. Pass the cable
through the tower.
7. Mount the tower
on the tower base
with the 3 screws
(4).
8. Mount the cover
plate with the 3
screws (1).
9. Pass the cable
through the
adapter and mount
the adapter on the
tower with screw
(3).
10. Connect the cable
to the display and
put the display on the adapter.
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2 INSTALLATION
Skipper® 7000:
1. Remove the 4 screws (1) on the bottom of the scale to remove the cover plate.
2. Disconnect the cables and pull the cable out of the scale.
3. Remove the 4 screws (2) from the black pad and take off the black pad.
4. Take off the display.
5. Pull the display cable out and connect it to the display.
6. Set the display on top of the tower and fix the two parts of the tower with 2 screws (3).
7. Mount the tower on
the tower base.
8. Mount the black
pad with 4 screws
(2).
9. Mount the cover
plate with the 3
screws (1).
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2 INSTALLATION
In order to prevent accidents at work, the installer is required to take actions, directions and
measures that comply with the general regulations for the prevention of industrial accidents, all
other valid regulations for the prevention of accidents and with all other generally recognized
regulations relating to safety and occupational health.
The right location is critical to weighing accuracy. Ideal locations comply with the following
conditions:
No direct sunlight
No strong drafts
A. max. 57 mm
B. max. 63 mm
C. unlimited
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2 INSTALLATION
Skipper® 5000:
To open the printer door press the button on the printer door.
Skipper® 7000:
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2 INSTALLATION
CAUTION
The battery can be damaged if it is incorrectly installed.
Pay attention to the correct battery polarity. The positive pole (+) and negative pole (-)
cannot be short-circuited.
OHAUS will not accept liabilities on defect electronics and refuse warranty claims if the
batteries not supplied by OH are used.
Skipper® 5000:
If correctly used, the battery life can reach approx. 500 charging cycles.
A fully charged battery lasts up to 16 hours. The battery capacity depends on the
intensity of use and decreases with age.
The battery's operating time is reduced when the battery has not been used over a
longer period of time(two months).
If the battery was not used over a longer period of time, charge the battery at least three
times and use it until it is completely discharged.
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2 INSTALLATION
Skipper® 7000:
IMPORTANT INFORMATION
The battery life is affected by charging and discharging conditions.
If correctly used, the battery life can reach approx. 500 charging cycles.
A fully charged battery lasts up to 16 hours. The battery capacity depends on the
intensity of use and Decreases with age.
The battery's operating time is reduced when the battery has not been used over a
longer period of time(two months).
If the battery was not used over a longer period of time, charge the battery at least three
times and use it until it is completely discharged.
Turn the scale on by pressing the switch on the right bottom of the scale.
Turn the scale off using the switch at the right bottom of the scale.
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2 INSTALLATION
2.8 CLEANING
CAUTION
Damage to the device
Do not use scouring powders or plastic dissolving cleaning agents for cleaning.
Cleaning
Remove the Platter and clean it with a commercially available household detergent.
If heavily soiled, clean the surface of the device with a damp cloth that has been dipped
in water containing a mild washing-up liquid and has been wrung out well.
2.9 DISPOSAL
Please dispose of this product in accordance with local regulations for the separate
collection of waste electrical and electronic equipment.
Should you have any questions, please contact the corresponding authorities or the dealer from
whom this device was purchased. If this device is passed on (for example for further private or
commercial/industrial use), this regulation is also to be passed on.
Battery disposal
Batteries contain heavy metals and therefore cannot be disposed of in the normal refuse.
Observe local regulations on the disposal of materials that are hazardous to the
environment.
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3 SERVICE SETUP
1. Press [Menu] key. Input the default password 2666666 and press [OK] to enter the
menu.
2. Press the arrow up or down key to select Menu 9 “Service” and press [OK] key.
3. Input the default password 246813 and press [OK] to enter the menu.
Zero Zeroing/
Up Go to previous item
OK Confirm selection
Press Back to go one step back in setup and finally end setup.
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3 SERVICE SETUP
80 mm/s
100 mm/s
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3 SERVICE SETUP
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3 SERVICE SETUP
3.5 CALIBRATION
IMPORTANT INFORMATION:
Assuming the user is to use the (non-automatic) scales/balance in the legally regulated
field, the OWNER OF THE EQUIPMENT IS REPSONSIBILE FOR NOTIFYING
OFFICIALLY AUTHORITIZED CALIBRATION AUTHORITIES so that the latter can take the
appropriate measures (calibration/recalibration).
The calibration switch is located on the base of the scales. Please use a thin rod to press the
calibration switch when the display shows "Push calibration key".
Calibration steps
1. Press [Menu] key. Input the default password 246813 and press [OK] to enter the menu.
2. Press the arrow up or down key to select Menu 9 “Service” and press [OK] key.
3. Press the arrow up or down key to select Menu “Calibration” and press [OK] key.
4. Press the calibration button.
5. Select Menu “Calibration” again and press [OK] key.
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3 SERVICE SETUP
6. Select "Filter" and press [OK] key. Press arrow down key to select a filter e.g. Filter >
Medium and press [OK] key.
7. Select "Geo Code" and press [OK] key. Press arrow down key to select a geo code e.g.
Geo Code > 12 and press [OK] key.
8. Select "Calibrate" and press [OK] key.
9. Select "Unit" and press [OK] key. Press arrow down key to select a unit e.g. Unit > kg
and press [OK] key.
10. Select "Range" and press [OK] key. Press arrow down key to select a range e.g.
Range > Dual and press [OK] key.
11. Select "Capacity" and press [OK] key. Press arrow down key to select a capacity e.g.
Capacity > 15kg and press [OK] key.
12. Select "Resolution" and press [OK] key. Press arrow down key to select a resolution
e.g. Resolution > 0.005 and press [OK] key.
13. Select "Zero" and press [OK] key.
14. Select "Load" and press [OK] key. Press arrow down key to select a load e.g. load
>10kg and press [OK] key.
15. Put the weight on the platter.
16. Finish, press [OK] to restart.
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4 MAINTENANCE
Ohaus scales are precision instruments which should be handled carefully, stored in a clean,
dry, dust-free area, and cleaned periodically. Follow these precautionary steps:
When a scale has had chemicals or liquids spilled on it, all exterior surfaces should be
cleaned as soon as possible with warm water on a damp cloth.
Do not leave any weights on the scale when the scale is not in use.
Allow time for the scale to stabilize after moving it from an area which is at a different
temperature than the area where it is to be operated. Allow one hour for each 5°F
(2.7°C) temperature change before using the scale. After temperature stabilization, allow
an additional 20 minutes after turning the scale on, for the scale electronics to stabilize.
1. Clean the outside of the scale using a damp cloth with warm water.
CAUTION
2. Check to ensure that the power cord is not broken and has no damaged insulation.
3. If using batteries and the scale malfunctions, first replace the batteries to see if this
resolves the problem.
4. Make a visual inspection for faulty connectors, wiring, and loose hardware.
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4 MAINTENANCE
4.2 TROUBLESHOOTING
Diagnostic Guide:
1. Check AC power at outlet. If voltages are zero, check and replace fuse.
2. Check voltage on power supply. If voltage at outlet is zero, replace power supply.
3. Check voltage on DC/DC to see if there is 5V DC or 8V DC at the outlet. If the voltage is
zero, replace DC/DC.
4. Check whether the harnesses are properly connected.
5. Try to press the keyboard. If you can hear a beep while pressing the keyboard, replace
the display. Otherwise please replace the mainboard.
2. Keyboard inoperative
Check whether the network license is active when trying to work on a floating vendor.
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4 MAINTENANCE
The system actively helps locating and correcting malfunctions by prompting error messages.
A detailed summary of warning messages and error descriptions of the system can be found in
chapter 6 of this service manual.
Error information delivered by the system can be canceled by pressing the [C] key.
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4 MAINTENANCE
4.4 DIAGNOSIS
NOTE
If more than one symptom is observed, approach one area at a time, and remember that
the symptoms may be interrelated.
If a problem arises that is not covered in this manual, contact us for further information.
Group nine of the setup menu enables you to run functionality tests on dedicated
devices. The functionality tests will help verify your diagnosis.
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5 PARTS EXCHANGE
Before servicing the scale, always unplug the power cord from the scale.
Only qualified service staff may open the scale for service purposes.
Be aware of any static charges and wear a static-proof wrist belt when touching the PCB.
Use the below procedures to replace the main board, displays, load cell, A/D printed circuit
board, main fuse, DC/DC printed circuit board and Wi-Fi module.
IMPORTANT INFORMATION:
Assuming the user is to use the (non-automatic) scales/balance in the legally regulated
field, the OWNER OF THE EQUIPMENT IS REPSONSIBILE FOR NOTIFYING
OFFICIALLY AUTHORITIZED CALIBRATION AUTHORITIES so that the latter can take the
appropriate measures (calibration/recalibration).
After replacing the main board or parts used in the actual measurement process, the following
steps must be performed:
Check & Set the local GEO code setting (GEO code for the region in which the product
is to be used)
Attention: Use the backup function of the PC program only if you intend to install the
same software version after the service work.
Repair Tools:
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5 PARTS EXCHANGE
1 2
1. Turn the system upside down the scale carefully. (Do not press heavily)
2. Unscrew the 8 red circled screws fixing bottom cover.
3. Open the bottom cover a little since there is cable connected between mainboard and
interface board.
4. Disconnect the cable from the mainboard.
5. Remove the bottom cover.
Install in the same way with reverse procedures.
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5 PARTS EXCHANGE
1 2
3 4
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5 PARTS EXCHANGE
1 2 3
3. Insert the cable that you dismantled from the connector kit into the hole of the bottom
cover and tighten the nut.
5. Plug the other half of the connector kit into the hole of the bottom cover.
4. Replace the interface board and install in the same way with reverse procedures.
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5 PARTS EXCHANGE
1 2 3
4. Replace the mainboard board and install in the same way with reverse procedures.
1 2
2. Disconnect the 2 red circled cable from the switch power board.
4. Replace it with a new one and install in the same way with reverse procedures.
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5 PARTS EXCHANGE
1 2 3
5 6 7
8 9
6. Find the center screw fixing print head and unscrew it.
9. Replace it with a new one and install in the same way with reverse procedures.
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5 PARTS EXCHANGE
1 2 3
2. Break the sealing and unscrew screws fixing A/D board cover.
3. Disconnect the 2 cables from the A/D board and unscrew the screw fixing the A/D board.
4. Replace it with a new one and install in the same way with reverse procedures.
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5 PARTS EXCHANGE
1 2 3
1. Break sealing. Open the A/D board cover and remove the A/D board
(refer to steps in 5.9 Change A/D board).
4. Unscrew the 2 Allen screws fixing Load Cell through the spider.
6. Replace it with a new one and install in the same way with reverse procedures.
1 2
4. Install the fuse box following the same instructions in the reverse order
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5 PARTS EXCHANGE
1 2 3
4 5
1. Unscrew the 7 bolts on the top cover and remove the cover
7. Install the new display following the same instructions in the reverse order
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5 PARTS EXCHANGE
1 2 3
1. Unscrew the 7 bolts on the bottom cover and remove the cover
4. Install the new switch harness following the same instructions in the reverse order
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5 PARTS EXCHANGE
CAUTION
1 2
5. Install the new power switch following the same instructions in the reverse order
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5 PARTS EXCHANGE
SKIPPER® 7000
1 2 3
4 5
1. Unscrew the 7 bolts on the top cover and remove the cover
4. Unplug the power cord from the interface board and all remaining cables and antennas
6. Install the new Wi-Fi module following the same instructions in the reverse order
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5 PARTS EXCHANGE
1 2
2. Disconnect backup battery cable from the mainboard (red circle plug).
4. Install new backup battery in the red circle place and plug in. (1.2V 2000 mAh NIMH
battery)
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6 ERROR MESSAGES
The table below is a diagnostic guide designed to help users locate the problem area quickly &
easily. The probable causes are listed with the most common causes first. If the first remedy
does not fix the problem, proceed to the next remedy. Before attempting to repair the scale,
read all chapters of the manual to be familiar with the scale components & their operation.
Warning information will occur when an operation is wrong. Usually this information is displayed
on the bottom line for about 1 second. It can be cleared by pressing key [C].
Critical Error:
o Error message disappears with next key stroke event but not before x ms
o Error alert is displayed again when key is used again & problem was not solved
in the meantime.
Warning:
o The user is being alerted of a condition that might cause a problem in the future.
Operation is still possible. Warning disappears with next key stroke event.
1. Acoustics: Whenever an error pops up x ms after key stroke that triggers error a long
beep x ms is given as an acoustic error signal
2. System only displays one error at a time
3. Error is displayed in the status bar section of the screen automatically. Long descriptions
can be opened we pressing the Info key
4. Occurrence of errors are recorded in the log file
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6 ERROR MESSAGES
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6 ERROR MESSAGES
55 Error Weight above purchase Current goods has purchase upper limit, please reduce
upper limit. weight.
60 Error Enter Refund Mode Switch to refund mode for reopening refund ticket.
61 Error 100g not supported Unit price can’t be converted to 100g format because it can’t
be divided by 10, e.g. 2.54. If the unit price is converted to
100g format ‘0.25’ (by trimming the least significant digit) and
for displaying, then the total price is still calculated by original
unit price which is not equal to the value calculated by 100g
unit price “0.25” and will mislead customer, this is not allowed
by authority.
64 Error Printer head too hot Temperature of printer head is too hot
67 Error Date is invalid The input date is invalid
68 Error Time is invalid The input time is invalid
69 Error Vendor not found The vendor with the number is not found
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6 ERROR MESSAGES
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7 APPENDIX
7.0 APPENDIX
(Device list in the tool will be updated every time; if not make sure the firewall is
disabled)
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7 APPENDIX
7. Browse your computer end select the firmware you want to update
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7 APPENDIX
8. Click on "OK" button and then the firmware update will be started.
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7 APPENDIX
STEPS:
Note:
• Need to place the mot file under Firmware folder in USB stick.
• Please make sure that USB stick is not write protected. Otherwise scale could not
write the backup files in USB stick.
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7 APPENDIX
IMPORTANT INFORMATION:
2. RESETTING THE WIFI BOARD: Before starting the configuration of the Wi-Fi
board, it is highly recommended to reset the Wi-Fi board to the default values to
avoid any previous configuration.
On-Scale Operations:
The scale will reset all settings and Wi-Fi board will be cleared to the Factory
default settings – this can take 10 to 15 seconds.
An error message Network Failure could appears during that time
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7 APPENDIX
AD HOC MODE:
Scales automatically find all systems included in Ad Hoc Network: Scales communicate
directly over Wi-Fi
a network. Recommended way of working in open
market/ areas.
Limitations: Recommended max 5-7 scales in one network
On-Scale Configuration:
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7 APPENDIX
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7 APPENDIX
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7 APPENDIX
Diagnostic Guide: Why is the Wi-Fi network not connecting/ not stable?
1. Setup Check: Review if the Wi-Fi modules inside the scales are properly connected and
setup.
a. The Wi-Fi cards must be properly connected embedded and activated;
b. Ensure the Wi-Fi module is correctly cabled. See also Chapter 5.15 replacing the
Wi-Fi card
c. SSID and Encryption type and must be correct to match the definition on the
other scales in the network. Chapter 7.3
d. Ensure that Wi-Fi module can connect with the access point selected. SW
settings/ network mapping timings and device handling topics inside access
points can prevent the scales Wi-Fi systems to join a network
2. Performance Check: Wi-Fi is a local network technology without wires, a radio signal
which shares an "open space" with all other signals. It can be easily disrupted by
different elements.
c. Network Environment: Avoid walls, metallic parts (walls, doors…) between the
scales, Bluetooth signals, other strong Wi-Fi signal (typically banks have stronger
signals or signal disrupters), electric high voltage lines, microwaves, satellites
phones, walkie-talkie, baby phones, DECT phones, aquariums, Christmas
electric decoration, mirrors …
d. Network Security: Other Wi-Fi networks: Encryption can help to discredit a Wi-
Fi network; in case the network is not stable, increase the Encryption level from
WEP to WPA2.
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Ohaus Corporation
7 Campus Drive
Suite 310
Parsippany, NJ 07054
Tel: (973) 377-9000
www.ohaus.com