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    JD - MT (CRM)

    Uploaded by

    Rusifar R

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    JD - MT (CRM)

    Uploaded by

    Rusifar R
    1 views2 pages

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    1 views2 pages

    JD - MT (CRM)

    Uploaded by

    Rusifar R

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Job Description- Management Trainee (Customer Relationship

    Management)

    ABOUT US

    ARVIND LIMITED, was founded in 1931 during the Swadeshi movement is the flagship company of the Lalbhai
    Group. Arvind prides itself on being one of the largest integrated textile and branded apparel players in India.
    Having diversified from denim and textile to fashion, retail, brands, and real estate, we are a $2Bn
    conglomerate, with over 50% contribution coming from consumer-facing businesses.

    ARVIND SMARTSPACES LIMITED, is the real estate arm of Kasturbhai Lalbhai Group and is one of the fastest
    growing businesses in their portfolio. Established in 2009, we have carved out a niche for ourselves in the real
    estate industry in a short span of time. We aim to create real estate solutions that add value to lives. This
    reflects in the precision of our processes, the simplicity of our transactions and the thoughtfulness in
    everything we build. We are artisans who take great pride in the process of creation, for the joy it delivers.

    Arvind SmartSpaces Ltd has evolved as a key player in the Indian real estate market with 7 already completed
    projects within the first 8 years of operation. We have established a strong presence in the key real estate
    segments of Residential, Industrial and Retail development within a short period of time. Having already
    established ourselves in the states of Gujarat and Karnataka, we have ambitious plans to further expand our
    footprint in strategic cities across India.

    OUR VISION

    “To create value for all stakeholders by redefining standards of excellence and trust in the real estate
    industry.”

    OUR MISSION

    “To raise the standards of living by creating unique real estate solutions. To achieve customer delight through
    innovation and thoughtfulness in everything we build. To build from the ground up, a company that symbolizes
    stability and prosperity in the real estate industry.”

    Arvind SmartSpaces – #DESIGNEDTOINSPIRE


    Position Title Management Trainee - CRM
    MBA/PGPM/PGDM in sales, marketing, real estate or a
    Education Qualification
    related field.
    Function Customer Relationship Management
    Experience Fresher

    Job Objectives
    The Management Trainee in Customer Relationship Management (CRM) will undergo a comprehensive
    training program to develop a deep understanding of our customer service operations and strategies. This
    role is designed to prepare the trainee for future leadership positions within the CRM department.
    Responsibilities and Skills set
    Key Responsibilities: -

     Assist in managing customer inquiries, feedback, and concerns through various communication
    channels.
     Learn and apply CRM tools and software to maintain customer databases and analyze data.
     Collaborate with senior CRM staff to develop and implement customer engagement strategies.
     Participate in the resolution of complex customer issues and escalations.
     Shadow and support CRM team leaders in daily tasks and projects.
     Contribute to the development of CRM policies and procedures.
     Conduct research to stay updated on industry best practices in customer service.
     Attend training sessions and workshops to enhance skills in communication and problem-solving.

    Job Specifications: -

     Excellent communication and interpersonal skills.


     Strong analytical and problem-solving abilities.
     Ability to work collaboratively in a team environment.
     Customer-focused with a keen attention to detail.
     Willingness to learn and adapt to new technologies and software.

    Arvind SmartSpaces – #DESIGNEDTOINSPIRE

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