SCM FINAL EXAM
SCM FINAL EXAM
3. A company tracks the ratio of revenue 6. A chain of hotels faces issues with
generated by each employee to measure inconsistent supply of perishable ingredients
overall productivity. Which specific from their suppliers. Which supply chain
performance metric does this represent? operation should they evaluate to address
this challenge?
Answer Key: A. Order Fill Rate 11. A company’s supply chain department
consistently delivers orders on time but
8. A food supplier introduces a new gourmet struggles to handle unexpected spikes in
line to meet the preferences of high-end demand. Which performance category
restaurants. Which performance category is should the company improve?
reflected in this action?
A. Customer Service
A. Customer Service B. Demand Flexibility
B. Product Development C. Product Development
C. Internal Efficiency D. Internal Efficiency
D. Demand Flexibility
Answer Key: B. Demand Flexibility
Answer Key: B. Product Development
12. A restaurant chain decides to centralize
9. A hotel management company uses guest its purchasing operations to reduce costs.
feedback surveys to track satisfaction with Which supply chain performance category
room service delivery times. Which type of does this change primarily address?
performance measure does this reflect?
A. Customer Service
A. Quantitative Measure B. Internal Efficiency
B. Qualitative Measure C. Product Development
D. Demand Flexibility
An institution of the United Church of Christ in the Philippines (UCCP)
Member: Association of Christian Schools, Colleges and Universities (ACSCU)
UCCP Church Related Education Action Towards Empowerment (UCCP CREATE)
Cordillera Schools Group (CSG)
SAINT TONIS COLLEGE, INC.
(Formerly: Kalinga Christian Learning Center)
United Church of Christ in the Philippines
Purok 4 Bulanao Centro, Tabuk City, Kalinga
Philippines 3800
Tel. No. (074) 627-5930, Email Address: sainttoniscollege@yahoo.com
FINAL EXAMINATION: SUPPLY CHAIN MANAGEMENT
Answer Key: B. Internal Efficiency performance metric is this action most
aligned with?
13. A hotel supplier tracks customer returns
due to defective items. What type of supply A. Easy to Understand
chain performance metric does this fall B. Quantitative
under? C. Measures What Is Important
D. Easy to Collect
A. Customer Satisfaction
B. Product Quality Answer Key: D. Easy to Collect
C. Order Fill Rate
D. Demand Flexibility 17. A company’s goal is to ensure 98% on-
time delivery for its products. What is the
Answer Key: B. Product Quality primary objective of tracking this metric?
20. A company uses a metric to track the 23. A coffee chain develops long-term
number of customer complaints about partnerships with farmers, helping them
incorrect deliveries. This data is used to adopt sustainable farming practices. What
redesign its logistics process. Which range of supply chain relationship does this
characteristic of good metrics does this illustrate?
illustrate?
A. Transactional
A. Causes Correct Behavior B. Strategic
B. Easy to Understand C. Collaborative
C. Quantitative D. Horizontal
D. Easy to Collect
Answer Key: C. Collaborative
Answer Key: A. Causes Correct Behavior
24. A multinational electronics company
21. A pharmaceutical company decides to integrates its component suppliers into its
collaborate with its suppliers to ensure production planning and innovation
timely delivery of raw materials during a processes. What type of relationship does
global crisis. What type of supply chain this exemplify?
relationship is the company prioritizing?
A. Vertical Relationship
A. Transactional B. Horizontal Relationship
B. Collaborative C. Transactional Relationship
C. Strategic D. Industry Voice
D. Horizontal
Answer Key: A. Vertical Relationship
Answer Key: C. Strategic
25. An airline alliance coordinates flight
22. A retailer introduces quarterly schedules among member airlines to
workshops with its suppliers to align on improve connectivity for passengers. What
quality standards and production schedules. type of supply chain relationship does this
What best describes this approach? represent?
Answer Key: C. Social Responsibility 55. A corporation monitors and evaluates the
carbon footprint of its supply chain
52. A corporation develops high-performing, processes, aiming to minimize
cost-effective supply chains that align with environmental impact. What strategic
long-term stakeholder interests. Which challenge does this address?
world-class supply chain dimension is this?
A. Market Dimension
A. Operational Excellence B. Environmental Consciousness
B. Strategic Fit C. Technology Dimension
C. Adaptability D. Resource Dimension
D. Innovation
56. A company collaborates with its 59. A supply chain manager reduces
suppliers to co-finance a marketing development lead times by automating the
campaign that benefits all stakeholders in prototyping process, ensuring quicker
the supply chain. Which approach is being production and delivery. Which technology
applied? dimension issue is addressed here?
58. A business integrates renewable energy 61. A clothing company discovers that one
sources into its supply chain to enhance of its suppliers uses child labor in
sustainability. Which key factor does this manufacturing. Which principle of ethical
action align with? supply chain management is violated, and
what should the company do?
A. Deregulation
B. Social Responsibility A. High Standard of Professionalism; ignore
C. Environmental Consciousness the issue to maintain low costs.
D. Technology Dimension B. Transparency and Accountability; report
the supplier and find alternatives.
C. Personal Integrity; reduce costs by
An institution of the United Church of Christ in the Philippines (UCCP)
Member: Association of Christian Schools, Colleges and Universities (ACSCU)
UCCP Church Related Education Action Towards Empowerment (UCCP CREATE)
Cordillera Schools Group (CSG)
SAINT TONIS COLLEGE, INC.
(Formerly: Kalinga Christian Learning Center)
United Church of Christ in the Philippines
Purok 4 Bulanao Centro, Tabuk City, Kalinga
Philippines 3800
Tel. No. (074) 627-5930, Email Address: sainttoniscollege@yahoo.com
FINAL EXAMINATION: SUPPLY CHAIN MANAGEMENT
continuing the relationship. 64. A manufacturer introduces a program to
D. Compliance and Constant Improvement; verify that all suppliers meet fair labor and
issue a warning without taking further non-discrimination standards. Which aspect
action. of supplier ethics management is being
prioritized?
Answer Key: B. Transparency and
Accountability; report the supplier and find A. Environmental Policy
alternatives. B. Anti-Corruption Practices
C. Labor Practices and Standards
62. A supplier inflates raw material prices D. Sustainable Transportation
during high demand seasons. Which ethical
issue is demonstrated, and how should the Answer Key: C. Labor Practices and
purchasing company respond? Standards
Answer Key: B. Producers; enforce stricter 71. A company requires suppliers to adopt
environmental audits. environmentally friendly practices such as
reducing waste and using sustainable
68. A company introduces an anti-corruption transportation. What area of supplier ethics
policy requiring all supply chain partners to management does this address?
disclose financial transactions. What ethical
practice does this represent? A. Labor Standards
B. Environmental Policy
A. Labor Practices and Standards C. Anti-Corruption Practices
B. Environmental Policy D. Ethical Recruiting
C. Anti-Corruption Practices
D. Consumer Ethics Answer Key: B. Environmental Policy
Answer Key: C. Anti-Corruption Practices 72. A supply chain manager ensures fair
treatment of all suppliers, regardless of size
69. A consumer chooses to buy products or influence. Which ethical principle is
from a brand with fair trade certifications. being demonstrated?
What role do customers play in ethical
supply chain practices?
An institution of the United Church of Christ in the Philippines (UCCP)
Member: Association of Christian Schools, Colleges and Universities (ACSCU)
UCCP Church Related Education Action Towards Empowerment (UCCP CREATE)
Cordillera Schools Group (CSG)
SAINT TONIS COLLEGE, INC.
(Formerly: Kalinga Christian Learning Center)
United Church of Christ in the Philippines
Purok 4 Bulanao Centro, Tabuk City, Kalinga
Philippines 3800
Tel. No. (074) 627-5930, Email Address: sainttoniscollege@yahoo.com
FINAL EXAMINATION: SUPPLY CHAIN MANAGEMENT
A. High Standard of Professionalism C. High Standard of Professionalism
B. Personal Integrity D. Transparency and Accountability
C. Compliance and Constant Improvement
D. Transparency and Accountability Answer Key: D. Transparency and
Accountability
Answer Key: B. Personal Integrity
76. A company creates a sustainable
73. A supplier aligns its practices with the transportation policy, requiring all suppliers
purchaser's code of ethics, including fair to reduce emissions during product delivery.
wages and safe working conditions. What Which area of supplier ethics management
process is being followed here? does this align with?
Answer Key: C. High Standard of 78. A logistics firm falsely claims its
Professionalism operations are carbon-neutral, despite
evidence of high emissions. What ethical
75. A retailer discovers a supplier violating issue does this practice demonstrate?
labor laws and terminates the partnership
despite increased costs. What ethical A. Transparency Violation
principle is prioritized here? B. Anti-Corruption Practices
C. Ethical Recruiting
A. Compliance and Constant Improvement D. Consumer Fraud
B. Personal Integrity
An institution of the United Church of Christ in the Philippines (UCCP)
Member: Association of Christian Schools, Colleges and Universities (ACSCU)
UCCP Church Related Education Action Towards Empowerment (UCCP CREATE)
Cordillera Schools Group (CSG)
SAINT TONIS COLLEGE, INC.
(Formerly: Kalinga Christian Learning Center)
United Church of Christ in the Philippines
Purok 4 Bulanao Centro, Tabuk City, Kalinga
Philippines 3800
Tel. No. (074) 627-5930, Email Address: sainttoniscollege@yahoo.com
FINAL EXAMINATION: SUPPLY CHAIN MANAGEMENT
Answer Key: A. Transparency Violation Answer Key: B. Supply Chain Digitization
79. A supplier introduces stricter safety 82. A catering company faces delays because
measures to protect employees from a key supplier is located overseas. To
workplace hazards. Which aspect of supplier improve responsiveness, the company
ethics management is being addressed? decides to partner with a local supplier.
Which supply chain challenge is this
A. Environmental Policy decision addressing?
B. Labor Practices and Standards
C. Anti-Corruption Practices A. Fast-Changing Markets
D. Ethical Consumerism B. Supplier Relationships
C. Unforeseen Delays
Answer Key: B. Labor Practices and D. Risk Management
Standards
Answer Key: C. Unforeseen Delays
80. A company publicly shares its 83. A resort begins using IoT sensors to
sustainability and fair trade policies, track food storage conditions and prevent
encouraging feedback from customers and spoilage. Which supply chain trend does this
stakeholders. Which ethical principle does practice represent?
this reflect?
A. Robotics and Automation
A. Transparency and Accountability B. Internet of Things (IoT)
B. High Standard of Professionalism C. Prescriptive Analytics
C. Compliance and Constant Improvement D. Omnichannel Supply Chains
D. Personal Integrity
Answer Key: B. Internet of Things (IoT)
Answer Key: A. Transparency and
Accountability 84. A restaurant chain adopts sustainable
packaging to align with customer
81. A hotel chain implements cloud-based preferences for eco-friendly practices. What
supply chain software to automate order supply chain trend is this an example of?
placements and track inventory across
multiple locations. This action is part of A. Growth in Circular Supply Chains
which supply chain trend? B. Agile Supply Chains
C. Big Data Analytics
A. Circular Supply Chains D. Supplier Relationship Management
B. Supply Chain Digitization
C. Risk Management Answer Key: A. Growth in Circular Supply
D. Qualified Personnel Chains
A. Improved Agility
B. Risk Mitigation
C. Accurate Demand Planning
D. Sustainability
Prepared by:
An institution of the United Church of Christ in the Philippines (UCCP)
Member: Association of Christian Schools, Colleges and Universities (ACSCU)
UCCP Church Related Education Action Towards Empowerment (UCCP CREATE)
Cordillera Schools Group (CSG)