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    Courtney’s Resume

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    haileemarkovic8

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    © All Rights Reserved
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    Courtney’s Resume

    Uploaded by

    haileemarkovic8
    3 views2 pages

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views2 pages

    Courtney’s Resume

    Uploaded by

    haileemarkovic8

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    CIARRA

    ”
    COURTNEY
    NORA
    C O N TA C T SUMMARY

    noirryuu@gmail.com Motivated Team Member with a three year track record of success in
    providing exceptional service and sales support in any retail environment.
    725-218-4984
    Strong team player committed to assisting co-workers and management
    with all activities necessary for store success.

    SKILLS

    EXPERIENCE
    • Microsoft Office and Network+
    Certification
    Restaurant Team Member
    • American Sign Language Panda Express | Las Vegas, NV
    • Computer literacy
    • Microsoft Office 07/2022 - 08/2022 • Collected money, made change and counted out
    • Sales register at end of shift.
    • Tagalog • Developed rapport with guests and assisted in
    • Guest experiences generating repeat business by providing
    • Company policies and exceptional customer service.
    procedures • Provided exceptional service to high volume of daily
    • Email and phone orders customers.
    • Supply restocking • Greeted customers, answered questions and
    • Proper equipment operation recommended specials to increase profits.
    • Food safety procedures • Communicated with hosts, bussers and kitchen
    • Dining customer service staff to prepare for and serve customers.
    • Check payment processing • Checked with customers to determine satisfaction
    • Effective customer upselling with meals, promptly taking action to correct
    • Food safety understanding problems.
    • High-volume dining • Addressed complaints to kitchen staff and served
    • Food inspection replacement items.
    • Point of Sale (POS) system
    operations
    Guest Advocate
    • Relationship management
    Target | Waldorf, MD
    • Safe food handling
    • Quality control 04/2022 - 06/2022 • Answered phones to respond to customer inquiries
    and transferred calls to appropriate staff members.
    • Promoted high level of guest satisfaction through
    genuine, enthusiastic and friendly interactions.
    • Handled payment processing and provided
    customers with receipts and proper bills and
    change.
    • Welcomed patrons to front desk and engaged in
    friendly conversations while conducting check-in
    process.
    • Managed customer complaints and rectified issues
    to complete satisfaction.
    • Cultivated professional relationships with guests,
    improving customer retention through coordinated
    service.
    • Identified issues and established facts to produce
    practical decisions and solutions for guests.
    • Greeted and assisted guests with variety of
    inquiries, promoting service standards.
    • Greeted walk-in and phone guests, determining
    interests and needs.
    • Invited guests to join loyalty programs and special
    promotions to stay connected.
    • Maintained knowledge of local activities and events
    to educate guests on options.

    Sales Associate
    Uniqlo Co., Ltd | McLean, VA

    01/2017 - 01/2019 • Worked as a sales associate and contributed to


    team effort of meeting and exceeding sales goals
    averaging 113% monthly
    • Managed customer needs by utilizing the company
    service standards and fundamental principles
    • Retained product, service and company policy
    knowledge to serve as resource for both coworkers
    and customers.

    Cashier
    Dunkin Donuts., Ltd | Merrifield, VA

    01/2016 - 01/2017 • Working as a crew member, I prepared products


    according to operational & quality standards, and
    provided guests friendly and enthusiastic service in
    a fast paced environment, giving a reason to
    return.

    LANGUAGES

    Fluent in Tagalog and conversant in American Sign Language

    A D D I T I O N A L I N F O R M AT I O N

    • HONORS AND AWARDS , 2016 Governor Early Scholars Award 2016


    Advance High School Diploma

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