Resume 1

CAREER OBJECTIVE Proven ability to provide excellent customer service and resolve customer
complaints in a timely manner. Possesses strong problem-solving skills and the

ability to multitask in a fast-paced environment. I aim to leverage my abilities to
successfully fill the Information Technology Specialists role on your team.
EXPERIENCE Apple, Remote, Remote

Information Technology Technician Sep 2011 - Aug 2023
• Excellent time management skills and make decisions quickly.
• Effective professional composure with customer focus troubleshooting and
solving issues.
• Reassure customers when delivering product diagnoses and potential
solutions.
• Assisted new owners of products on getting started of using them.
• Provided quick, efficient support in developing strong, positive relationships.
• Created solutions for customers with assessing their needs and giving advice.
• Keep current on Apple knowledge and technology with iPod, iPhone, Mac, and
iPad.
• Personal training for new customers and help them acquire basic skills with
using photo, video, and music projects.
• Strong people skills and knack for problem solving.
• Aptitude and skills for techinical repairs.
• Eagerness to learn about all Apple products and devices.
• Excellent prioritizations skills.
• Exceptional verbal and written communications capability.
• Successful in team environments by demonstrating shared responsibility and
accountability with other team members.
• Competence of teaching small groups and coaching multiple customers
simultaneously.
• Accomplished selling products and great camaraderie with team members.
• Self-motivated and self-directed by adhering to tightly structure training
schedule.
• Adept talent of recommending other in-store support options to customers for
business services or the Genius Bar.
• Proficient mentoring, coaching, and training new technicians of knowing
support options and resources.
Outback Steakhouse
Food and Beverage Server & Trainer May 2004 - Jul 2014
• Responsible for making and refilling drinks, cleaning tables, printing receipts,
and operating cash registers.
• Provided patron's requests with friendly, prompt, and attentive service.
• Offered extensive knowledge of food, drink menu with recommendations for
up-selling and reinforce the customer's orders.
• Assisted kitchen manager with assembly of prepared food and condiments
following the Bloomn Brands standards.
• Checked orders for accuracy and review orders with the guest prior to
presentation to ensure customer's satisfaction.
• Aid other team members with bussing tables, delivering food and beverages,
and serving bartender drinks.
• Trained newly hired waiters and waitress of proper protocol and etiquette
when handling food and customer relations.
• Excellent results of mandatory memorization of menu items and company
policy.
Best Buy Mobile

Mobile Speciality Store Assistant Manager Feb 2008 - Aug 2011
• Responsible for training and development, performance management, and
store operations.
• Produced supervision of the mobile consultant employees to achieve sales
goals.
• Creating solutions for attachment goals, and promoting customer's
experience through execution of sales strategy.
• Maintain highest revenue and sales in store and level of knowledge about the
products.
• Taking care needs of the customer with exceptional proficiency and service
on products.
• Supervised the work of Sales Consultants and Sales Leads including planning,
organizing, and delegating tasks.
• Following up of ensuring proper completion of tasks in the absence of the
General Manager.
• Protection of company assets through effective inventory control and loss
prevention practices.
• Creating and issuing weekly counts and making sure all shipments have
correct inventory.
• Produced a current closing check-list of all areas of the store.
• Encouraged a clean, bright, organized, and merchandised store based on store
guidelines.
Journeys
Assistant Store & Sales Manager Jul 2001 - Feb 2004
• Lead the market in highest personal and store sales goals and standards of
performance.
• Assisted in recruiting and hiring of high caliber employees.
• Excellent training and development of a successful sales team.
• Provide feedback, coaching, and accountability to all employees.
• Recognized talented staff and developed them for growth within the company.
• Supervise and manage all aspects of daily store operations when Store
Manager and Manager In-Training's were absent.
• Conducted all aspects of Loss Prevention practices when Store Manager and
Manager In-Training's were unavailable.
• Effective communication of all store needs to Store Manager and Manager In-
Training.
• Adequately resolved customer's issues completely and in a timely manner.
• Encouraged team members in sharing and giving feedback to foster and
building employee rapport.
• Facilitated and produced Bank Deposits, Shipped and Received inventory, and
Open and Closing of the store.
• Exceptional interpersonal and customer service skills.
• Tremendous willingness to learn.
Best Buy
Computer Services Specialist & Sales Feb 2000 - Jun 2001
• Provide personalized and exceptional expert service for customers.
• Organizes all aspects of the customer's sale including contracts and
warranties, payments with cash, credit card, and check transactions.
• Develop, maintain, and communicate proficient, up-to-date knowledge of
Windows and Mac computers, wireless products, accessories, pricing plans,
and service features.
• Facilitate and kept current knowledge of new technological trends, software,
hardware, printers, networks, and accessories.
• Consolidated and answered any questions customers my have about
potential purchases.
EDUCATION University of North Georgia Gainesville, Georgia

Associate in Science (A.S.) Computer Science
SKILLS Networking Customer Service Experience
Sales Management Technical Support
IT Service Managment Microsoft Office
Mac & PC Platforms Operating Systems
Windows Server Supervisor and Manager Skills
CERTIFICATIONS Apple Certified Mac Technician

Apple Certified Macintosh Technician (ACMT)
Apple Certified Support Professional (ACSP)
Apple Certified Associate - Mac Integration Basics 10.12
Apple Certified Technician for Pro Products

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CAREER OBJECTIVE Proven ability to provide excellent customer service and resolve customer

complaints in a timely manner. Possesses strong problem-solving skills and the

EXPERIENCE Apple, Remote, Remote

Best Buy Mobile

EDUCATION University of North Georgia Gainesville, Georgia

CERTIFICATIONS Apple Certified Mac Technician

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