Workbook Answer Key

3 1. take ... message, deliver ... message

1 2. send ... fax, send ... e-mail
page 4 3. type ... agenda, update ... mailing list
1 1. b 2. a 3. a 4. b 5. a 6. b 4. receive ... visitors

2 1. Financial Director 4 1. take minutes

2. Chief Executive Officer 2. screen her calls
3. staff 3. type a letter
4. Marketing Director 4. schedule a meeting
5. senior management 5. distribute the incoming mail
6. Personal Assistant 6. show our visitors around
7. order supplies
3 1. Personal Assistant
2. Marketing Director 5 1. spreadsheets
3. Financial Director 2. prepare a presentation
4. senior management 3. keep track of
5. Chief Executive Officer 4. word processing, data entry
6. staff 6 1. a sheet of 4. a box of
4 1. describe 5. hire 2. a pair of 5. a packet of
2. develop 6. explain how to use 3. a roll of
3. be in charge of 7. sell
page 7
4. assist
7 1. coat rack 4. filing cabinet
5 1. ground floor 6. top floor 2. air-conditioner 5. photocopier
2. conference room 7. maintenance 3. waste paper bin 6. projector
3. warehouse 8. lift
8 Tick: 1, 4, 5, 7
4. toilets 9. reception
5. car park 9 1. d 2. b 3. a 4. c
10 1. b 2. a 3. a 4. a
page 5
6 1. c 2. f 3. d 4. e 5. a 6. b Say It!
Have students translate the sentences into their own
7 1. Go up the stairs. 4. Go down the stairs. language.
2. Turn right. 5. Go straight.
3. Turn left.
8 1. between
3
page 8
2. opposite
3. on your left
1 1. c 2. f 3. e 4. d 5. a 6. b

4. at the end of the corridor 2 1. dial the phone number

5. on your right 2. contact someone
6. Go past 3. record an outgoing message
7. in front of, behind 4. enter your access code
5. press this button
Say It! 6. listen to my incoming messages
1. f 2. c 3. g 4. a 5. d 6. b 7. e
3 1. fast forward 5. location
2. receiver 6. modify
2 3. volume 7. cord
page 6 4. delete 8. save
1 1. c 2. a 3. d 4. b 4 1. off the hook 5. review
2 1. file documents 3. search the Internet 2. loudspeaker 6. retrieve
2. keep a log 4. answer incoming calls 3. loud 7. replay
4. rewind

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 1

 Workbook Answer Key

5 1. paragraph 4. italics page 11

2. upper case letters 5. icon 7 1. good condition 4. this side up
3. underline 6. lower case letters 2. paperwork 5. shipment
6 1. c 2. d 3. a 4. e 5. b 3. insured 6. pick up, courier
8 1. courier 4. name
page 9
2. cool 5. paper
7 1. c 2. e 3. d 4. b 5. a 3. protect 6. fragile
8 1. log in 4. reply 9 1. insure 3. special instructions
2. copy, paste 5. desktop 2. update 4. paperwork
3. forward
Say It!
9 Tick: 1, 3, 5, 7
Dialogue 1
10 1. a 2. b 3. b 4. b 5. a
1. collect the mail
11 1. copy 4. log out 2. check all the items
2. attachment 5. paragraph 3. Make sure
3. font 4. includes the correct postcode
5. weigh the envelopes
Say It!
1. c 2. e 3. f 4. b 5. a 6. d Dialogue 2
1. put the goods
2. attach our company label
4 3. fill in this form
page 10 4. delivered on time
1 1. cheque 6. receipt
2. job application 7. contract
3. request for information 8. product manual 5
4. customer complaint 9. directory page 12
5. bank statement 1 1. a 2. a 3. b 4. b

2 1. stamp 4. sort 2 1. freight container 4. load

2. sign 5. collect 2. worldwide 5. contact
3. weight 3. reliable

3 1. F 3. T 5. T 7. T 3 1. quote 4. guarantee
2. F 4. F 6. F 8. F 2. free of charge 5. free of damage
4 1. You weigh something to see how heavy it is. 3. compete 6. loss
2. Domestic mail is sent in the country. 4 1. e 3. g 5. a 7. d
3. If a letter has got two enclosures, there are three 2. h 4. f 6. c 8. b
things in the envelope. 5 Tick: 2, 3, 4, 6
4. The recipient got the letter.
6 1. requirements 5. manufacturer
5. You stamp the mail before you distribute it.
2. start a business 6. investment
5 1. c 2. a 3. e 4. f 5. d 6. b 3. risk 7. ensure
6 1
h e
i g h t
2 3
4. advantages 8. profits
4
n r m
5 6 page 13
g o o d s p a r c e l
p c a
7 1. b 2. e 3. d 4. a 5. c
7
f r a g i l e k s 8 1. a 2. b 3. a 4. b 5. b 6. a
c u Say It!
8 9
l e n g t h m a r k
1. b 2. b 3. a 4. b 5. a 6. b
e

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 2

 Workbook Answer Key

Grammar Practice 5. Max receives visitors.

6. Max and Anna don’t send faxes.

page 49
1 4 1. Does … order – e 5. does … use – h
page 46 2. do … get – c 6. Does … give – g
1 1. am 2. aren’t 3. is 4. are 5. isn’t 3. do … distribute – f 7. do … do – d
2 1. Where is Mr Morton’s office? 4. Does … schedule – a 8. does … put – b
2. Who is Mr McKenzie’s personal assistant? 5 1. destroys 5. give
3. Are the toilets on the ground floor? 2. don’t make 6. doesn’t distribute
4. What is your name? 3. do … prefer 7. does … update
5. What time is your appointment? 4. Does … work
3 1. have got 4. have got 6 1. Throw 4. Don’t touch
2. haven’t got 5. hasn’t got 2. Don’t go into 5. Don’t use
3. has got 6. haven’t got 3. Add 6. Turn off

page 47 7 Possible answers

1. Let’s go home.
4 1. Have you got a pen? d
2. Let’s buy these folders.
2. When have we got the meeting with James? a
3. Let’s give Mr Porter a discount.
3. Has the cafeteria got sandwiches? e
4. Let’s clean the office.
4. Has Roger got an office on the top floor? b
5. Let’s call IT.
5. What have you got for lunch today? c
6. Let’s go to that conference.
5 1. is 5. are
2. have got 6. isn’t, is
3. isn’t, is 7. has got, is 3
4. has got 8. hasn’t got page 50
6 1. it 5. him 1 1. are copying 4. is hiring
2. her 6. me 2. am checking 5. is putting
3. you 7. us 3. is teaching
4. them 2 1. Greg isn’t distributing mail. He is eating.
7 1. His 6. mine 2. Gail and Melissa aren’t typing letters. They are
2. hers 7. Their talking.

3. your 8. my 3. Ed isn’t writing an e-mail. He is using the

photocopier. / He is photocopying.
4. our 9. yours
5. theirs 10. Her 3 1. is … training – d 4. Is … holding – c
2. Are … having – e 5. are … typing – b
3. is … fixing – a
2 4 1. Are you working at the moment?
page 48
2. Who is Mrs Smith talking to?
1 1. in the summer 4. every day 3. What are they preparing?
2. twice a year 5. usually 4. Is Amy writing her weekly report?
3. never 6. always 5. Where are Peter and Lisa sitting?
2 1. tries 4. file
page 51
2. watches 5. goes
3. update 6. work
5 1. b, c 2. a, c 3. b, c 4. a, c 5. a, c

3 1. Anna and Zoe type agendas.

6 1. doesn’t answer 5. am listening
2. is showing 6. isn’t sitting
2. Anna doesn’t prepare spreadsheets.
3. send 7. drink
3. Max and Zoe don’t distribute incoming mail.
4. leave
4. Zoe doesn’t take minutes at meetings.

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 9

 Workbook Answer Key

7 1. Is Jamie working on a presentation at the 8 1. Were there, there weren’t, There were – d
moment? b 2. Was there, there wasn’t – b
2. Why is the CEO talking to Louise now? e 3. Was there, there was – a
3. When do we usually send invoices to our 4. Were there, there were – c
customers? a
4. Does Richard file documents every day? f
5. Who is the Marketing Director talking to right
now? c
5
page 54
6. How often do you order office supplies? d
1 1. arrived 4. studied
8 1. Lisa doesn’t work in the afternoons.
2. tracked 5. complained
2. I like my new job.
3. saved 6. stopped
3. Is Fiona talking to a customer now?
4. Are Richard and Peter coming to the meeting? 2 1. did 5. got

5. Who is answering the phones at the moment? 2. wrote 6. went

6. Our CEO travels to China every month. 3. cost 7. left

4. brought 8. found
3 1. paid, sent – c
4 2. worked, asked – e
page 52
3. didn’t arrive, didn’t have – a
1 1. the 4. any 4. didn’t send, didn’t have – d
2. a 5. an 5. flew, wanted – b
3. much / a lot of 6. some / many / a lot of
page 55
2 1. Are there any messages for me?
4 1. Megan didn’t pay the shipping bill.
2. There are some cheques for you to sign.
2. Megan made a reservation for a flight to Lima.
3. There is a fragile item in this box.
3. Megan didn’t choose photographs for the new
4. There aren’t any meetings today. catalogue.
5. There isn’t much paper for the printer. 4. Megan didn’t talk to Mr Lee in Shanghai.
6. Is there a lot of paperwork to do? 5. Megan shipped the order to Naples.
3 1. How many 4. How much 6. Megan met Mrs Ivanov for lunch.
2. How much 5. How many 5 1. Did you ask for a quote? – e
3. How many 6. How much 2. When did they receive the order? – b
4 1. a lot of, the 3. Why did Rob cancel the order? – a
2. any, much 4. Did the company track the container? – d
3. Are there, some, There is, many 5. How did they send the goods? – c
4. How many, There aren’t, a lot of 6 1. Did you speak to our contact in Dublin?
page 53 2. Where did you leave the documents?
5 1. weren’t, were 3. were, wasn’t 3. How many copies of the documents did they
give you?
2. were, wasn’t 4. was, was
4. Did Lisa teach you how to fill out the form?
6 1. Where were Katie and Joyce last Tuesday? They 5. Who did you call in Rome?
were at an exhibition.
2. Was Lara in the lobby to receive the visitors? 7 1. did … send 6. offered
No, she wasn’t. 2. left 7. did … arrive
3. Were the sales reps at a training session 3. did … use 8. had
yesterday? Yes, they were. 4. gave 9. Did … inform
4. Why was Mrs Spencer angry this morning? 5. did … charge 10. told
Because James was late for the meeting.
8 1. She sent him an e-mail.
7 1. There was, there wasn’t
2. Did you speak to the shipper?
2. there weren’t, there were
3. The container didn’t arrive on time.
3. there weren’t, there were
4. When did they load the ship?
5. They didn’t call me.

BUSINESS ADMINISTRATION & FINANCE Photocopiable © B Burlington Books 10