DAI NAM UNIVERSITY FINAL-TEST

FACULTY OF ENGLISH LANGUAGE English for Business Communication 2

PART 1: INTERVIEW
1. What kind of company do you want to work for?
2. In your opinion, what is the most important department in a company?
3. Do you think it’s better to work for a large company or a small company?
4. What products or services are very popular at the moment where you live?
5. What are the advantages of multi-channel customer service?
6. How do you think companies can improve communication with customers?
7. In what situations do you need to choose your words carefully and ‘soften’ what you say?
8. Can you name three big companies in your country. What do they do?
9. Somebody speaks to you at a conference but you don’t hear them. How can you ask the person
to repeat the information?
10. How can we communicate with others?
11. What does an employment agency do?
12. What do customers want when buying a new product or service?
13. What is an original product?
14. What are user-friendly products like?
15. Which department is responsible for maintaining the computer systems and IT infrastructure
with the company?
16. Which department is in charge of recruiting the best employees for all departments?
17. Why do people shop online? What are the most popular products and services bought online?
18. Why do people prefer shopping in a physical store?
19. How can you avoid negative answers?
20. Which form of transport do you prefer?
21. What complaints do air travellers often make most?
22. How can you ask for direction when you need to go to the nearest petrol station?
23. Tell me your plan for this weekend.
24. What is Black Friday? What problems have retailers had on this day?
25. What problems can occur in the order process, from initial enquiry to final delivery?
26. Do you think it is easier to promote your business today than before the age of the internet?
27. Can you name some forms of business?
28. What do you think are the most urgent environmental problems?
29. What should a company do to help the environment?
30. What should we do at home to help the environment?

PART 2: MINI PRESENTATION (3pts)

Topic 1: Talk about your company or an organization or a company you know well.

You should say:

 How old the company is
 Where the head office is
 What the company does
 Some other information like its nationality, number of employees, revenue, subsidiary, etc.?

Topic 2: Talk about the things you do regularly at work and three things you are doing at the
moment.

You should say:

 What your job is
 What you regularly do at work
 What you are doing these days
 A problem you are getting at work and what you are doing to solve the problem

Topic 3: Talk about your own job

You should say:

 Which department you are in
 What exactly your department does
 What you are responsible for in your department?
 Who is in charge of your department?
 Who you report to?
 Which departments you have the most contact with?

Topic 4: Talk about a bad experience of customer service you have had.

You should say:

 What kind of customer service it was
 What problems you had
 How you contacted the company
 How the company responded to the problem
 What solution the company offered.

Topic 5: Talk about your experience of using the invention (Twitter/ Mobile phone/ World Wide
Web/ Smart cards) using the questions:
 You should say:
 When you started using them
 Your use was for work or for personal purpose
 What you thought of the invention at first
 How you use it now (length of time, what for)

Topic 6: Talk about your present job

You should say:

 How you heard about the job
 How you applied for it
 The interviews you had
 Why you were offered the job

Topic 7: Talk about a recent experience of taking a plane.

You should say:
- your own experience or the story of someone you know.
- a good or bad experience
- a flight taken for business or for a holiday

Topic 8: talk about payment methods

You should say:

- What payment methods you know?
- What payment method you use most frequently?
- What its advantages and disadvantages are?

Topic 9: talk about advertising

You should say:
- Forms of advertising you know
- Which form is the most effective?
- Why?

Topic 10: Talk about e-billing

Your company has decided to switch to 100% e-billing. Present the idea, use the notes below.
PART 3: CONVERSATIONS (3pts)
1. Making and receiving phone calls

Student A:
You ask to speak to Alex. You’re his ex-colleague. You want to meet him for lunch tomorrow.
You’re only in town for one day.

Student B:
You are Alex, working for ABC company. Your ex-coworker phones and wants to meet you for
lunch tomorrow, but you are out of town on business.

2. You choose one of the situations and have a conversation of complaint.

1. You ordered sandwiches and drinks for a working lunch with a customer in your company. The
catering company promised to deliver before 12.30 p.m. but it’s now 1 p.m. and you are still
waiting. Your customer does not look happy. You phone the catering company.

2. You have received an order from a computer supplier but there’s a mistake. You ordered 50
laptop computers with 15-inch screens, but they’ve sent you mini-computers with 10-inch screens
(and there are only 40!). You phone the supplier.

3. You asked a colleague to send you some PowerPoint slides for an important presentation you
have this morning. When you open your email, you see that he/ she has sent you slides for the
wrong product. Your presentation is in haft an hour. You phone your colleague.

3. Work with a partner. Your company has asked you both to research places where employees
can have a short sleep after lunch. Make a conversation to discuss and choose the best choice for
the company.
 Student A Student B
You researched the Energypod, a bed that can be You researched the PowerNap company, which
installed in the company. provides a ‘sleep service’ near your company.

4. Welcoming a visitor
5. Arranging to meet
Work with a partner. You (student A) want to organize a lunch together. Call your friend (student B) to
arrange a time and a place to meet.

6. Making requests

7. Controlling the discussion

Your company- a big oil one wants to boost sales in its petrol station in towns and on motorways. You
(the sale manager) are having a meeting with the marketing manager (student B) to discuss the items on
the agenda. Choose two of the proposals suggested.

8. Measures to improve life in a city

You are considering two of the following measures to improve life in your city. Use the information
below to discuss their probable results.