CITY GAS DISTRIBUTION

O&M MANUAL
CHAPTER – 2
POLICY AND ORGANISATION
2.1 Philosophy
2.2 Policy & Objectives
2.3 Operation & Maintenance Plan
2.4 Organization, Role & Responsibility
2.5 Competency & Training

Module 2 of 9

Block - 15, 2nd Floor, Udyog Bhavan, Sector - 11, Gandhinagar – 382 011.
2.1 Philosophy

Pending to be taken from GSPC Gas

2.2 Policy & Statements

Operation and Maintenance Policy (Proposed),

GSPC GAS is committed to carry out management of operation maintenance of its
city gas distribution systems, at all location, with the prime objective of ensuring safe
and reliable gas supply to its customers, integrity of network, prevention of accidents
to minimize loss of life or bodily injury to contractors’ and own employees and
damage to its physical assets.

In fulfilling this commitment, which is as essential and equally important as sales

objectives, GSPC GAS will provide and maintain a comfortable, safe and healthful
work environment and protect environment and public against foreseeable hazards
resulting from operations.

GSPC GAS believes that, apart from achieving the desired intent, Good O&M
management can also minimize the loss in production and property resulting from
accidental occurrences.
Well designed O&M management is one aspect of the company’s main policy, and is
the direct responsibility of line management and contractors. All management
functions, and contractors, will comply with ‘GSPC GAS’ requirements applicable to
the operation and maintenance. When conformity with any of these requirements is
not practicable or cost effective, an amendment to such a requirement will be
considered.
Reviews for compliance with this policy will be performed on a selective basis.

O&M Policy Implementation

• Compliance with operation and maintenance requirements.

The application of the best operation and maintenance practices, for the city
gas distribution system, to ensure safe and uninterrupted gas supply, integrity
of network, minimizes risk to personnel and property.
 The contractors will meet requirements of operation and maintenance of
facilities and equipment, as practiced by GSPC GAS, and as covered in this
manual. Including the company's other engineering standards. When
conformity with any of these requirements is impractical or not cost effective,
a waiver will be sought from the manager GSPC GAS.

• Operating Standards and Instructions

Compliance with O&M standards and instructions will be consistently enforced
for both GSPC GAS operations personnel and contractors alike, as it is
proved that flaws/ risks that cannot be eliminated through design are
controlled by operating standards and instructions.

• Deployment of Contractor.
The company will engage the competent contractor for O&M management of
city gas distribution system to ensure safe operations, integrity of network and
protection of those involved, protection of environment and public at large.
The contractor selection will be solely based on experience in the similar job
and have required resources and capabilities.

• Inspection
Inspections to detect and correct unsafe practices and conditions will be
conducted periodically by GSPC GAS and / or contractor.

• Education and Training

All employees shall be provided with ongoing education and training as well
as helping to develop those skills that are required to perform, supervise and
manage assigned tasks without mishap. The training will be exhaustive
including various job skills and HSSE management, especially, on the job and
off the job safety, emergency handling, PPEs, etc.

• Resources, Basic facilities, infrastructure and motivation

The company will provide required resources, basic facilities and
infrastructure as per contract term, to enable contractor and its employees to
 carry out O &M activities in a safe environment. The company understands
that good communications, a viable suggestion system and the recognition of
good O&M performance, encourages contractor / employee in participation, in
effective O &M management program.

• Job Placement
The company will ensure that contractor and employees will only be assigned
tasks that are consistent with their capacities and job skills; this enable
employees / contractor to work safely and effectively.

• Response to Accidental Occurrences

The site specific effective emergency will be handled as per ERP and as per
the guidelines given in this manual. These should include measures to contain
or control an emergency or disaster when an accident occurs to minimize the
loss of resources, a reporting and investigation system to determine the cause
of the accident, and the adoption of corrective actions to avoid a recurrence.

• Contractors’ Employee Safety

The company’s personal, will monitor operation and maintenance
management, to ensure that activities are performed in conformity with this
O&M policies, statements and practices and do not violate the set safe
practices and procedures.

• Accountability
Contractor and all his employees shall be held accountable for personal and
functional O&M performance. An important factor in a contractor and
employee's overall job performance valuation will be, how well the contractor /
employee meets his skill and safety responsibilities.

• Compliance Reviews
On a selective basis, compliance reviews will be conducted by teams that
include people with related expertise to determine compliance with this policy.
In order to ensure the credibility and effectiveness of the review, the team
members must be detached from the operation being reviewed.
2.3 Operation & Maintenance Plan

General Information :

The Annual Operation and Maintenance Plan for City Gas Distribution system shall
cover all component of assets and activities to ensure safe & uninterrupted gas
supply along with integrity of network & complying the various statutory requirements
and local / international standards / codes. It shall be prepared with specific detail
based on asset data, own experience, knowledge of facilities and its conditions of
operation. The plan should also cover periodic audit, inspection and performance
reporting. It should be dynamic, flexible and reviewed periodically to ensure
effectiveness and capable of meeting ever growing demand of natural gas and
complexity of latest technology and safety.

Competent trained staff should be deployed and they should be equipped with
required resources for effective implantation of plan.

O&M Contractor of City Gas distribution shall develop an Annual Operating and
Maintenance Plan based on O&M Manual provided by GSPC Gas and based on
O&M guidelines of latest addition of ASME B 31.8 for City Gas Distribution.
Contractor shall also comply time to time with guidelines / standard published by
Petroleum and Natural Gas Regulatory Board (PNGRB), “Bureau of Indian Standard”
(BIS) and or Oil Industry Safety Directorate (OISD) on City Gas Distribution

2. Typical City Gas Distribution Annual O&M Plan:

A typical such Annual Operating and Maintenance Plan is provided herewith as a

guideline. O&M Contractor shall prepare & take approval of such Operation &
maintenance Plan from GSPC Gas.
 Doc. No. :
ANNUAL OPERATION AND MAINTENANCE
Rev. No. : Page:
PLAN Eff. Date :

LOCATION : Year :
DEPARTMENT :

J F M A M J J A S O N D
Sr.
Description Unit Frequency Responsibility A E A P A U U U E C O E Total
No.
N B R R Y N L G P T V C

1 CITY GATE STATION

1.1 Monitoring of Pressure / Flow Nos. Daily O&M Shift
1.2 Draining of Condensate at CGS Nos. Quarterly O&M Shift

1.3 Leak check of all joints on CGS Nos. Twice in a Year O&M Shift

1.4 Testing of SRVs Nos. Yearly

1.5 Testing of PRV / SSV Nos. Yearly

1.6 House Keeping of CGS Facility Nos. Twice in a Year O&M Shift

2 STEEL DISTRIBUTION NETWORK

Patrolling of steel distribution network
2.1 Kms. Monthly
and crossings
 Leak Detection / LPT Survey of steel
2.2 Kms. Yearly
distribution network
Preventive maintenance Valve
2.3 chamber Operation and greasing of Nos. Half Yearly
valves
2.4 Repair of valve chamber Nos. As & When
Emergency Patrolling & Third Party
2.5 Coordination if work is going on or As & When
near gas pipeline route

3 CATHODIC PROTECTION SYSTEM

3.1 Monitoring of TR Nos. Daily

Preventive Maintenance of TR unit & Yearly As per Mfr

3.2 Nos.
Anode Ground Bed Guideline

3.3 PSP Monitoring Nos. Bi--monthly

3.4 Monitoring of Insulating Joints Nos. Half Yearly
3.5 Preventive Maintenance of TLPs Nos. Yearly
Monitoring of Anode Ground Bed
3.6 Nos. Half Yearly
(AGB)

4 PE DISTRIBUTION NETWORK (MP & LP)

4.1 Attending Damages / Leak Complaints Nos. As & When Required

4.2 Patrolling of PE Network & Crossings Kms. Weekly

 Leak Detection / LPT Survey of PE
4.3 Nos. Quarterly
Network
Preventive Maintenance of Valve
4.4 chamber Greasing and operation of Nos. Half Yearly
valve
4.5 Repair of valve chamber Nos. As & When
Emergency Patrolling & Third Party
4.6 Coordination if work is going on or As & When
near gas pipeline route

5 CPRS & DRS

5.1 Monitoring of Pressure (Inlet / Outlet) Nos. Weekly
5.2 Leak check of all joints Nos. Quarterly
5.3 Testing of CRV Nos. Yearly
5.4 Testing of PRV & SSV Nos. Yearly
House Keeping in and around Fenced
5.5 Nos. Twice in a Year
Area
General maintenance of whole
5.6 Nos. Once in Two Year
installation including painting

6 SERVICE REGULATOR
6.1 Monitoring of Pressure (Inlet / Outlet) Nos. Need Base
6.2 Testing of OPSO / UPSO Nos. Yearly
House Keeping in and around Fenced
6.3 Nos. Twice in a Year
Area
 General maintenance of whole
6.4 Nos. Once in Two Year
installation including painting

7 DOMESTIC CONNECTION
Attending Gas Leak / Gas Smell
7.1 Nos. As & When Required
Complaints
7.2 Attending Stove Flame Complaints Nos. As & When Required

7.3 Attending Disconnection Request Nos. As & When Required

7.4 Attending Reconnection Request Nos. As & When Required

Attending Customer Request for
7.5 Nos. As & When Required
Alteration / Modification
Distribution of Customer Booklets /
7.6 Imparting Awareness Education to Nos. As & When Required
Customers
7.7 Annual Maintenance Service Nos. Yearly

8 INDUSTRIAL CONNECTION
Monitoring of Pressure (Inlet / Outlet),
8.1 Nos. Daily
Flow and Volume

9 ODOURANT SYSTEM
Monitoring of Odorant Level /
9.1 Nos. Daily
consumption at CGS
9.2 Monitoring of Odorant Smell Nos. Daily

9.3 Odorant Transfer from barrel to tank Nos. As & When Required
 Monitoring / Inspection of Odorant
9.4 Nos. Twice in a Year
Storage Area

10 CALIBRATION / TESTING / INSPECTION / AUDIT

10.1 Calibration of Pressure Gauges Nos. Yearly

10.2 Calibration / Testing of Gas Detectors Nos. Twice in a Year

Inspection / Audit of CGS, CPRS,

10.3 Nos. Yearly
DRS
10.4 Inspection / Audit of SR Nos. Yearly
Inspection / Audit of Domestic
10.5 Nos. Yearly
Connection
10.6 Inspection / Audit of CP System Nos. Yearly

11 STATUTORY COMPLIANCE MONITORING

11.1 Factory Act Requirements
11.1.1 Factory License Nos. Once
11.1.2 SRV Testing Nos. Yearly
11.1.3 Pressure Vessel Testing Nos. 4 Yearly
Compliance of findings of Factory
11.1.4 Nos. As & When Required
Inspector during his visit
Stability certificate of civil structure of
11.1.5 Nos. As & When Required
company premises and plant building.

11.2 GPCB Requirements

11.2.1 NOC Nos. Once
11.2.2 AIR Consent Nos. Yearly
11.2.3 Water Consent Nos. Yearly
Authorization for Hazardous Waste
11.2.4 Nos. Yearly
Disposal
Submission of Monthly Monitoring
11.2.5 Nos. Monthly
Reports to GPCB
Submission of Annual Environment
11.2.6 Nos. Yearly
Report to GPCB
Annual return of Hazardous Waste
11.2.7 dispatched during whole year in Form- Nos. Yearly
3 as per H.W rules.

11.3 G E B Requirements
11.3.1 Approval / Agreement for Power Nos. Once
11.3.2 Approval for D G Nos. Once
Annual Inspection / Energy Audit of
11.3.3 Nos. Yearly
Electrical installation
Reporting of Electric Accidents and As & when electrical
11.3.4 Nos.
Inquiries accident occurs.

11.4 Motor Vehicle Act Requirements

11.4.1 Registration for Emergency Vehicle Nos. Yearly

PUC Certification for Emergency
11.4.2 Nos. Yearly
Vehicle
11.4.3 Driving License Renewal Nos. Five Years
 Third Party / Comprehensive
11.4.5 Nos. Yearly
Insurance for Emergency Vehicle.

11.5 INSURANCE
11.5.1 Third Party Public Liability Insurance Nos. Yearly
11.5.2 Man Power Insurance Nos. Yearly
11.5.3 Asset Insurance Nos. Yearly

12 REPORTS
12.1 Daily Activity Report Nos. Daily
Monthly Report (Review for current
12.2 Nos. Monthly
month and Plan for next month)
12.3 Gas Smell Monitoring Report Nos. Monthly
12.4 Complaint Analysis Report Nos. Monthly
12.5 TR Monitoring Report Nos. Monthly
12.6 CPRS, DRS Monitoring Report Nos. Monthly
Reconnection / Disconnection (RC DC
12.7 Nos. Monthly
) Report
12.8 Network health and integrity report Nos. Monthly
As and when S/D
12.9 Shut Down Report Nos.
taken
As and when B/D
12.10 Break Down Report Nos.
occurs
As & When
12.11 Activity Report Nos.
Conducted
 As & When
12.12 Awareness / Training Report Nos.
Conducted

12.13 Near Miss Report Nos. As & When Reported

12.14 Hazard Report Nos. As & When Reported

12.15 Accident Report Nos. As & When Happens

Major Gas Leakage / Fire / Explosion

12.16 Nos. As & When Happens
Report

Prepared by Checked by Approved by

2.4 Organization, Role & Responsibility

General Information :

The contractor should develop organization by deploying the below specified

manpower, with relevant educational qualification, minimum experience in similar field,
to perform their duties effectively in scheduled time, with safety and quality, for
ensuring the safe and uninterrupted gas supply, network integrity & handling various
customer complaints, the job involves the handling of pressurized and highly
inflammable natural gas, on the network, spread in length and breadth of populated
city areas, encompassing from CGS to customer connections,

The contractor should ensure that adequate training and education to all members,
covering technical knowledge, network knowledge, safe work procedures and
practices, customer dealing, complaints handling, fire, safety, and emergency
handling, are given before engaging them on job.
Proposed Manpower:

Indicative Quantity, Qualification & Experience of the manpower to be deployed for

O&M of CGD should be as follow:

Sr. Shift
Manpower Qualification Experience Total
No General Ist IInd IIIrd
BE/DE
O&M
1 (Mech./ 3 / 5 Years 01 01
In-charge
Elec.)
Billing B.com /
2 1 / 2 Years 01 01
Officer Graduate
DE / ITI
Shift
3 (Mech. / 2 / 3 Years 01* 01 01 01 04
Engineer
Elec.)
ITI
4 Technician (Mech./ 2 / 3 Years 01 01 01 03
Fitter)
ITI
5 Technician 1 / 3 Years 01* 01
(Draftsman)

6 PE Welder ITI / SSC 1 / 3 Years 01 01

SSC /
7 Driver 3 / 5 Years 01 01 01 03
Literate
Helper cum
8 Literate 01 01 01 01 04
Labour
 Proposed Organization Chart

Contractor

O&M In-charge
General Shift

O&M Team Billing Team

Shift Operations General Shift

Second Third Shift Reliving General

Shift Shift Shift Billing
Officer
Shift
Shift Shift Billing /
First Shift Engineer PE Welder
Payments
Engineer Engineer
Shift Shift
Shift Technician Shift
Engineer
Technician Technician
Shift Driver
Driver Driver Meter
Technician Labours Readers
Labours 2 Nos. Labours Meter
Driver
2 Nos. 2 Nos. Reading
Labours
2 Nos.

Shift Timings:
Shift -General 09:00 to 17:30 Hours Shift -Ist 06:00 to 14:00 Hours
Shift -IInd 14:00 to 22:00 Hours Shift -IIIrd 22:00 to 06:00 Hours
Note:
General shift persons will be given weekly off on Sunday
Shift persons will get weekly off after 6 working days, as per shift schedule.
On public holidays general shift persons will be given holiday, shift persons will be
working and paid extra wages.
Persons not attending given duty hours / day will be considered as absent and wages
will be deducted proportionally.
Person working extra hours / day will be paid proportionally.
Duty change or take over, handover of duty should be carried out in control room
premises only, after exchange of verbal, written information.
Duties of O&M In-charge:
1. O&M In-charge shall be over all O&M In-charge.
2. He should be qualified engineer with relevant experience and posses the
leadership, qualities, managerial skills, safety consciousness, good listening
skill and analytical mind.
3. O&M In charge should assist contractor in recruitment of qualified / experience
persons for various posts and should arrange induction / refresher training for
all O&M personnel for developing and maintaining job competency to ensure
the safe and uninterrupted gas supply to customers, safe handling of various
emergencies like gas leak, fire, explosion and integrity of the network.
4. He should ensure the availability of or prepare the written procedure, work
instruction and safe practices for all routine maintenance and emergency
handling and to ensure that the activities are carried out as per documented
procedures, instructions and safe practices.
5. He will work as coordinator to interact / interface with GSPC Gas / its
representative.
6. O&M In-charge will be responsible for planning, organizing, administration and
required supervision and technical, safety guidance for execution of all works,
starting from establishing and manning of control room, preparation and
execution of GSPC Gas approved Annual Operation Maintenance Plan,
covering scheduled monitoring, operation, maintenance, statutory compliance,
audit and inspection, and preparation, maintenance and submission of various
reports.
7. O&M In-charge should plan and organize activities related to, meter reading,
Billing & Payments in scheduled time for all customers.
8. He will be responsible for gas reconciliation from purchase to sales including
payment realization to GSPC Gas.
9. He will be responsible for inventory management, especially for essential
spares / assets management.
10. While carrying out any business activity, He should take care of the health,
safety, security and environment protection (HSSE) for his men, machines,
network and equipments,
11. He should motivate his subordinates for compliance to various requirements of
HSSE, by his leadership in the role.
12. He should make all efforts to ensure incident free operations; He should take all
action as per ERP to control / mitigate the consequences, in case of accident,
and will assist in accident investigation.

Duties of Billing Officer:

1. The billing officer should be at least 12th standard passed with 2 years working
experience in computerized accountancy or B. com.
2. Billing Officer should have adequate computer knowledge with relevant
experience in accounting, Internal & External auditing for day-to-day amount
collection and billing for PNG.
3. The billing officer should assist contractor and O&M In-charge, in training the
meter readers for timely and accurate metering, customer interaction, PNG
observation at customer premises.
4. Billing officer, in coordination with O&M in-charge, should prepare and execute
the schedule of meter reading and billing cycle covering all customers
5. He shall be responsible for computerized billing with software operation,
6. He will take all required actions to ensure timely and accurate collection of
payment from all customers.
7. He should ensure that daily collection is daily deposited in the bank account of
GSPC Gas.
8. He should make all efforts to ensure that the outstanding due from the
customer is nil or minimal
9. He should generate and submit daily, weekly, monthly reports as per MIS.
10. In addition to above, he will work, as per the instruction of O&M in-charge.
Duties of Shift Engineer:
1. Shift Engineer should have adequate knowledge / skill to supervise / monitor
day-to-day shift duties effectively pertaining to Plumbing, Installation Laying,
O&M, consumer complaints / services with relevant experience in city gas
distribution operations & maintenance.
2. He should have communication and supervision skills.
3. He should report in time, in shift as per shift schedule and ensure that staff
working under him also report in time in shift as per shift schedule.
4. He should ensure and execute jobs as per written procedure, work instruction
and safe practices.
5. The important job for shift in-charge is to handle the various customer
complaints effectively and safely in specified response time, especially the
complaints of PE damage, gas smell, gas leak, fire and explosion.
6. In coordination with O&M in charge, he should execute and supervise all the
activity as scheduled in Annual Operation Maintenance Plan.
7. He should ensure the availability and working condition of required tools tackles
PPEs and maintenance van by established procedure of checks and
inspection.
8. He should ensure the availability and security of essential spares and their
replacement after use.
9. Apart from above he shall be responsible for, data logging for the activities
performed and day-to-day reporting as per MIS.
10. He should ensure HSSE compliance while executing and supervising various
O&M activities.
11. He should provide assistance in preparation of shift schedule and reports,
records.
12. He should motivate his subordinate and support his superior for HSSE
interventions, especially hazard and near miss reporting and lesson learning.
13. He should carry out other specific assignments, as and when given by his
superiors.
Duties of Shift Technician (Mech. / Elect. / Draftsman):
1. Technician should have required qualification with an adequate experience in
the gas distribution field for PNG Plumbing, PE Laying, installation, leak
detection, commissioning, operation & maintenance of equipment / installations
/ electrical, instruments and controls, utilities associated with City Gas
Distribution system.
2. The technician should be obedient, hard working and with learning aptitude.
3. He should carry out jobs as per written procedure, work instruction and safe
practices.
4. He should daily report to shift in charge, in time in his shift, as per shift
schedule or as instructed by O&M in charge.
5. By regular check, he should ensure working of tools, tackles, essential for his
job, similarly should also ensure the availability of minimum stock of GI pipes
and fittings, required for emergency repair, maintenance.
6. He must do the job, with all safety precaution, hazard control measures as
shown in work permit and instructed by his supervisor.
7. He shall be responsible for safe handling of emergency / break down
maintenance in response time.
8. He should respect / follow the company’s HSSE signage’s and use the PPEs
as per job.
9. He should never temper with company’s firefighting equipment, signage’s
10. He must wear all recommended PPEs while on job.
11. Draftsman shall be responsible for drawings, diagrams, etc… for CGD, he
should have adequate knowledge of AutoCAD hands-on operations.
Duties of PE Welder
1. He should be qualified, trained welder having gone through competency test
and made, declared and certified as welder for PE welding, by competent
person / agency.
2. Working experience of 1 year would be proffered.
3. The PE welder should be obedient, hard working and with learning aptitude
4. PE Welder will be responsible for jointing of PE pipes and fittings by using EF
welding machine, for repair maintenance jobs on distribution mains / services
when they get damaged / failed.
5. He should have the trouble shooting knowledge of EF welding machine.
6. He should report on duty in time, in general shift and should prepare to work for
extended hours when ever situation so demands
7. He should carry out jobs as per written procedure, work instruction and safe
practices.
8. He must do the job, with all safety precaution, hazard control measures as
shown in work permit and instructed by his supervisor , especially, taking care
for static charge and electric shock’
9. He must wear all recommended PPEs while on job.
10. He should always carry his competency card and should produce on demand,
and ensure the validity of his competency certificate after attending required
training for the same.
11. He should work with others for periodic / breakdown / shutdown work on CGS /
TB / PNG / Valve Pit installations / equipments.
12. By regular check, he should ensure working of EF machine, portable generator
and other major component essential for his job similarly should also ensure
the availability of minimum stock of PE pipes and fittings, enquired for
emergency repair, maintenance.
13. He should respect / follow the company’s HSSE signage’s and use the PPEs
as per job.
14. He should never temper with company’s firefighting equipment, signage’s and
PPEs
15. Day-to-day reporting to the Shift Engineer / In-charge.
Duties of Driver:
1. Driver should have necessary valid driving license for LMV from regional
transport office.
2. Driver should have perfect eye sight / vision,
3. He should always carry his driving license and produce / display when
demanded.
4. He should be obedient, cooperative and hard working.
5. He should have basic knowledge and troubleshooting techniques of
maintenance van.
6. He should report to shift in charge for his duty, in time, in shift and should
prepare to work for extended hours when ever situation so demands,
7. He will be responsible for driving the emergency vehicle, situated at control
room,
8. He should drive, lawfully and safely every time, everywhere, during emergency
and routine maintenance.
9. By daily check list, he should ensure the ever readiness of maintenance van,
public announcement system and wireless equipment and mobile phone.
10. He should always ensure security of vehicle, and all equipments, tools, tackles
etc. stored in van, by locking doors and keeping watch as per requirements.
11. Apart from, driving of vehicle, he will provide assistance to technical group, at
site and in office.
12. He should clean & upkeep the vehicle in good working condition.
13. He should respect / follow the company’s HSSE signage’s and use the PPEs
as per job.
14. He should never temper with company’s firefighting equipment, signage’s and
PPEs
Duties of Helper cum Labour:
1. Only physically fit persons should be engaged as helper / labours.
2. Educational qualification is not required for a helper / labour.
3. He should be instructed to report on duty in shift as per shift schedule.
4. He should work as per the instructions of technicians / Shift Engineer.
5. He should be non smoker or should be warned for not smoking while on duty.
6. He should be trained for safe excavation, he should not further damage the gas
line or other utilities, while carrying out excavation during repair maintenance of
network.
7. He should be made aware of presence of other utilities and hazards of fire,
explosion and shock associated with gas pipes and electric cable respectively,
when they get damaged.
8. He shall be responsible for excavation of trenches, pits, cutting of excessive
grass / housekeeping in vicinity of CGS, SR, V/C, Vehicle, etc…
9. He should carry out the housekeeping at site and in office.
10. At site, during the course of job, he should give tools tackles to his superiors as
demanded and return back the same in the van after completion of the job.
11. When in office he should work as an office assistant.
General Rules and Regulations

Apart from specific job related responsibilities and requirements, there are certain
general rule and regulations that must be followed by all working with O&M team.

1. Smoking is strictly prohibited and use of any match, lighter or other means of
producing, flames, spark or articles of similar nature is prohibited, at terminal,
control room, everywhere on gas network and installations of GSPC Gas.
2. Report promptly any situation affecting the safety of self or fellow employees or
property and public in general.
3. Employees should train themselves to be on the lock out for regulatory safety
signs and should observe them all the time.
4. Any person sustaining an injury on the job, no matter how small, should report
for treatment.
5. Horseplay or fooling around while on duty is strictly forbidden.
6. Jumping on or off the trucks, automobiles or other vehicles are prohibited.
Employees should wait until vehicles stop before attempting to board or alight.
7. Employees must stay within their working zone and shall not roam around the
other installation of or any other area.
8. Running, jumping or throwing material on job site is prohibited.
9. Where walkways are provided use them. Don’t use short cuts or make
pathways through equipment.
10. Drive cautiously near the gas installation and gas rich area. Stick to speed
limits and other instructions, e.g. No parking, Vehicle Entry Prohibited, etc.
Vehicles shall be parked in parking places only.
11. Employee should never use compressed air to clean the clothing they are
wearing.
12. Personnel doing hot job or working near open fire shall not wear clothes made
of highly combustible synthetic fibers such as nylons, teryline, etc.
13. Wearing of jewelry ornaments should be avoided while working at site.
14. Only authorized persons may turn valves or operate any equipment or
machinery on any installation.
15. No employees should interfere with, remove, displace, damage or destroy any
safety devices or other appliances installed for protection of personnel and
plant equipment.
16. Cleanliness is necessary for a safe plant. Wastage lie used papers, plastic etc.,
should be deposited in proper receptacles.
17. Every employee should study safety orders thoroughly and make proper use of
all safety devices and equipment furnished for his protection and the protection
of others.
18. Every employee must familiarize himself with location and usage of safety
devices a fire fighting system.
19. Be sure you understand emergency instructions. Anticipate what you will do in
case of emergency. Above all, be clam and alert for instructions.
20. Report on work incurred injuries or illnesses immediately to your supervisor and
to safety department.
21. It is prohibited to light agarbatti in office.
22. Report immediately to control room or safety department, if there is any
abnormal burning smell from A.C. system or electrical system.
2.5 Competency & Training

The term competency is synonyms to capability, ability. Similarly the training is the
teaching, giving guidance, instructions and exercises, either in classroom, or in-plant,
by oration, written test or simulation is carried out to develop the competency. Thus
both the terms are interrelated. Every job in a business is carried out to get some
specific end result, in scheduled time with safety and quality requirements. Hence the
person who is to perform this job must have certain qualifying requirements in terms of
qualification. Knowledge, skill, behavior to achieve the job end results. After recruiting
the new person for proposed job / duty, he should be trained, educated, tested,
certified and made and declared competent to perform the job effectively, in
scheduled time with safety, quality and statutory compliances.

Competency training and test should be regularly conducted to ensure that the
certified person still posses the required competency to perform the job with specific
requirements as with the lapse of time the sense of the human gets weaker due to
aging effect or sometimes the sense gets affected before age, due to ill health or
wrong life style. There is a direct effect of human senses on his / her competency for
job performance.

Similarly any change in operating procedure, process, change in equipment and

layout also need retraining, competency retest and certification.

The training may be in-house or out-house and it starts with the induction, for new
recruits, and refresher or need based training for existing employees, to check,
maintain their competency level. The training may be in class room for understanding
theory and in plant training or simulation for practical purpose.
Competency training needs for employees are identified considering the following
factors;

Criticality of the activity

Knowledge / Awareness level of employees, measured through competitions.
Audits findings.
Joining of new comers.
Opening of new areas of jobs.
Accident / Incident investigation findings.

In operation maintenance, of city gas distribution system, many activities are critical as
the persons are working on highly flammable natural gas charged installation and
network. Critical activities need more stringent competency. Here for our
understanding, main activities which are also repetitive in nature are selected for
competency development criteria, based on job evaluation. They are (1) Handling gas
escape / fire and explosion in upstream and downstream of service control valve (2)
odorant handling.
Competency Requirement for Handling gas escape / fire and explosion in upstream
and downstream of service control valve
O&M In-charge
Knowledge
⇒ Basic properties of natural gas and hazards associated
⇒ Gas distribution system, PE distribution network, Service regulator, Domestic
connection
⇒ Knowledge of safe procedure for gas leak / escape handling as well as for fire
& explosion due to gas leak
⇒ Knowledge of safe working for excavation, road side work
⇒ Knowledge of equipment and instrument for gas leak detection and repair
rectification
⇒ Knowledge of emergency response plan and emergency escalation
⇒ Fire prevention and control
⇒ Applicable standards, codes and statutory requirements
Skill
⇒ Development of safe procedure for gas leak handling
⇒ Leading people to work as per safe work practice
⇒ Identification of risk and control measures
⇒ Coordination with other utility agencies
⇒ Emergency coordination and communication
⇒ Emergency handling as a ERT member
Behavior
⇒ No tolerance for violation of codes / safe practices.
⇒ Attitude for full Compliance with safe work procedure and HSSE requirements
Evaluation Method
⇒ Written test
⇒ Simulation test, Case Study
⇒ Practical test

Shift In Charge
Knowledge
 ⇒ Basic properties of natural gas and hazards associated
⇒ Gas distribution system, PE distribution network, Service regulator, Domestic
connection
⇒ Knowledge of safe procedure for gas leak / escape handling as well as for fire
& explosion due to gas leak
⇒ Knowledge of safe working for excavation, road side work
⇒ Knowledge of equipment and instrument for gas leak detection and repair
rectification
⇒ Knowledge of type of emergency, communication and escalation
⇒ Applicable standards, codes and statutory requirements
Skill
⇒ Development of safe procedure for gas leak handling
⇒ Supervising people to ensure work as per safe work procedure & practice
⇒ Identification of risk and control measures
⇒ Reading of network drawing
⇒ Site evacuation and cordoning / barricading
⇒ Fire prevention and control
⇒ Emergency coordination and communication
⇒ Emergency handling as a site in charge
Behavior
⇒ No tolerance for violation of codes / safe practices.
⇒ Attitude for full Compliance with safe work procedure and HSSE requirements
Evaluation Method
⇒ Written test
⇒ Simulation test, Case Study
⇒ Practical test

Technician Staff
Knowledge
⇒ Basic properties of natural gas and hazards associated
⇒ Hazards of other utilities
⇒ Knowledge of safe procedure for gas leak / escape handling as well as for fire
 & explosion due to gas leak
⇒ Knowledge of safe working for excavation, road side work
⇒ Knowledge of equipment and instrument for gas leak detection and repair
rectification
Skill
⇒ Operation of gas leak detection equipment
⇒ Cordoning barricading of site and evacuation
⇒ work as per safe work procedure & practice
⇒ Use of PPEs
⇒ First aid
⇒ Use of fire extinguisher
⇒ PE network / Domestic connection repair / rectification
Behavior
⇒ No tolerance for violation of codes / safe practices.
⇒ Attitude for full Compliance with safe work procedure and HSSE requirements
Evaluation Method
⇒ Written test
⇒ Simulation test, Case Study
⇒ Practical test

Competency Requirement for Odorant handling personnel

O&M In-charge
Knowledge
⇒ Basic properties of odorant & neutralizing agent
⇒ Hazards associated transportation, handling, storage, transfer and injection of
odorant
⇒ Safe Work procedure for transportation, handling, storage, transfer and
injection of odorant
⇒ Knowledge of equipment and instrument of odorant transportation, handling
 storage, transfer and injection.
⇒ Applicable standards, codes and statutory requirements for transportation,
handling, storage and transfer of odorant
Skill
⇒ Development of safe operation and maintenance procedure
⇒ Leading people to work as per safe work practice
⇒ Identification of risk and control measures
⇒ Emergency handling as a ERT member
Behavior
⇒ No tolerance for violation of codes / safe practices.
⇒ Attitude for full Compliance with safe work procedure and HSSE requirements
Evaluation Method
⇒ Written test
⇒ Simulation test, Case Study
⇒ Practical test

Shift Engineer
Knowledge
⇒ Basic properties of odorant & neutralizing agent
⇒ Hazards associated transportation, handling, storage, transfer and injection of
odorant
⇒ Safe Work procedure for transportation, handling, storage, transfer and
injection of odorant
⇒ Knowledge of equipment and instrument of odorant transportation, handling
storage, transfer and injection.
⇒ Applicable standards, codes and statutory requirements for transportation,
handling, storage and transfer of odorant
⇒ Use of PPE’s and their maintenance
Skill
⇒ Working as per safe operation and maintenance procedure
⇒ Supervising people to ensure work as per safe work practice
⇒ Identification of hazards, control measures and communication to all
 ⇒ Fire / Explosion handling
⇒ Emergency handling as a site in charge
Behavior
⇒ No tolerance for violation of codes / safe practices.
⇒ Attitude for full Compliance with safe work procedure and HSSE requirements
Evaluation Method
⇒ Written test
⇒ Simulation test, Case Study
⇒ Practical test

Technician Staff
Knowledge
⇒ Basic properties of odorant & neutralizing agent
⇒ Hazards associated transportation, handling, storage, transfer and injection of
odorant
⇒ Safe Work procedure for transportation, handling, storage, transfer and
injection of odorant
Skill
⇒ Safe loading & unloading of the barrel
⇒ Leakage / vapor Neutralization
⇒ Proper use of PPE
⇒ First aid treatment
⇒ Fire / Explosion handling
⇒ Safe operation of transfer pump / dosing system / barrel neutralizing / smell
monitoring equipments like dragger pump / gas detection
⇒ Proper assembling of piping & associated fittings for safe transfer
⇒ Leak identification & rectification in system.
⇒ Safe storage of hazardous waste
Behavior
⇒ Attitude for HSSE requirements / checklist / instructions
⇒ Self safety & concern for others
⇒ Environment care & concern
Evaluation Method
⇒ Written test
⇒ Simulation test, Case Study
⇒ Practical test