COMPETENCY BASED LEARNING

MATERIAL
BASIC COMPETENCY

Sector : Electronics

Qualification Title : Electrical Installation & Maintenance NC II

Unit of Competency : WORK IN A TEAM ENVIRONMENT

Module Title : WORKING IN A TEAM ENVIRONMENT

ST. ISIDORE DE LABRADOR TECHNICAL SCHOOL, INC.

Purok 4, Brgy. Pabanog, Paranas, Samar
Contact No: 09383951571
Email Address: sidlts_paranas@gmail.com
 HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIALS

Welcome to the Module “Work in a Team Environment”. This module

contains training materials and activities for you to complete.
The unit of competency “Working in a Team Environment contains
knowledge, skills and attitudes required for ORGANIC AGRICULTURE
PRODUCTION NC II course.
You are required to go through a series of learning activities
in order to complete each of the learning outcomes of the module. In
each learning outcome there are Information Sheets, Task/Job Sheets,
Operation Sheets, and Activity Sheets. Follow these activities on your
own and answer the Self-Check at the end of each learning activity.
If you have questions, don’t hesitate to ask your facilitator for
assistance.

Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in
this module because you have:
 been working for some time
 Already have completed training in this area.

If you can demonstrate to your teacher that you are competent in a

particular skill or skills, talk to him/her about having them formally
recognized so you don’t have to do the same training again. If you
have a qualification or Certificate of Competency from previous trainings
show it to your teacher. If the skills you acquired are still current and
relevant to this module, they may become part of the evidence you can
present for RPL. If you are not sure about the currency of your skills,
discuss it with your teacher.

After completing this module ask your teacher to assess your

competency. Result of your assessment will be recorded in your
competency profile. All the learning activities are designed for you to
complete at your own pace.

Inside this module you will find the activities for you to complete
followed by relevant information sheets for each learning outcome. Each
learning outcome may have more than one learning activity.
 ORGANIC AGRICULTURE PRODUCTION NC II
List of Competencies

BASIC COMPETENCIES

No Unit of Competency Module Title Code

.
Participate in workplace Participating in workplace
1 500311105
communication communication
Work in a team Working in a team
2 500311106
environment environment
Practice career Practicing career
3 500311107
professionalism professionalism
Practice occupational Practicing occupational
4
health and safety health and safety procedure 500311108
procedures
 MODULE CONTENT

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR :

This module covers the knowledge, skills, and attitudes required to

relate in a work based environment.

SUGGESTED DURATION : 16 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Describe and identify team role and responsibility in a

team.
LO2. Describe work as a team member.
LO2.1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A
TEAM

ASSESSMENT CRITERIA:

 Role and objective of the team is identified.

 Team parameters, relationships and responsibilities are identified.
 Individual role and responsibilities within team environment are
identified.
 Roles and responsibilities of other team members are identified and
recognized.
 Reporting relationships within team and external to team are
identified.

CONTENTS:

 Team role.
 Relationship and responsibilities
 Role and responsibilities with team environment.
 Relationship within a team.

CONDITIONS:

The students/trainees must be provided with the following:

 Standard operating procedure (SOP) of workplace

 Job procedures
 Client/supplier instructions
 Quality standards
 Organizational or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Written test
 Observation
 Simulation
 Role playing
 Learning Experiences

Learning Outcome 1. DESCRIBE AND IDENTIFY TEAM ROLE

AND RESPONSIBILITY IN A TEAM

Learning Activities Special Instructions

1. Read Information Sheet 1.3-1 If you have some problems

on Building an effective team relating to the subject matter do
not hesitate to approach you
Trainer.

2. Answer Self Check 1.3-1. Try to answer the Self-check

without looking the Answer Key.

3. Compare Answer Key 1.3-1. Double check the answer in case

you forgot to answer correctly
using Self-check.
 Information Sheet No. 2.1
Building an Effective Team

Objectives: To be able to have an effective team

Five Ways To Build An Effective Team

1. Build trust and respect. Nurture a team-oriented environment based on

trust and respect, without which there will only be limited success. A
startup is like a ship going through high uncertainty. The captain needs
the trust of his team, because people follow trust and integrity, not a
person. Uncertainty can be balanced by trust which gives the team the
ability to work together no matter what reality brings. Likewise, if you
are not in the office, you have to be sure that team members will
cooperate in the atmosphere of open communication. The stronger the
trust, the better the team will navigate without the captain on board.
2. Be true to your word. If you demand high productivity and quality work,
you'd better be as good as your word. You get what you give. If you
promise to do something, be sure you will fulfill it. When team
members notice that you are a reliable person, they will emulate your
behavior.
3. Organize a meeting for all employees. If you want to improve
teamwork, help people get to know each other better. Organize in-
person meetings for all workers (all teams) at least once a year -- more
often if at all possible. Informal conversations bring people together
and warm up human relationships. One option is to invite your team to
play a game, like football or basketball. If players want to win, they
have to focus on cooperation. The same principle is present in
teamwork. And through teamwork and team sports, individual
character and natural talents are expressed. They have to make
decisions fast so they don't have time to prepare their reactions. Those
are the situations where pure character is exposed and real
relationships are built.
4. Take advantage of conflict. There are no teams exempt
from occasional misunderstandings. Somewhere, somehow, conflict will
show up. When confrontation between employees gets out of a hand in
 a startup, the CEO must face it. Don't complicate the situation by
deciding what is good or bad. Listen to all sides carefully and then talk
to other team members who observed the quarrel.
Brainstorming solutions favorable for both sides may even result in
ideas that would never have come to mind in without the conflict. It
does not mean that confrontations are good, it just means that they
make people think about two points of view of the matter. More points
of view means more possibilities.
5. Make hiring a team effort. If you want to hire a new person, discuss this
with your team. Let your team members talk with candidate because
they will work together and it's important this person fit into the team.
Of course, experience and suitable qualifications are important -- but
the most important qualities to hire for are always personality and
social skills that are compatible with your team. With regards to trust
and respect described above, personality and social skills are like glue.
They help people communicate. They can glue different people
together, whereas qualifications just ensure tasks are completed
properly.
 Self-Check 2.1

I. TRUE OR FALSE

1. Organize a meeting for all employees. If you want to improve

teamwork, help people get to know each other better.
2. Organize in-person meetings for all workers (all teams) at least once
a year -- more often if at all possible. Informal conversations bring
people together and warm up human relationships.
3. One option is to invite your team to play a game, like football or
basketball.
4. If players want to win, they have to focus on cooperation. The same
principle is present in teamwork. And through teamwork and team
sports, individual character and natural talents are expressed. They
have to make decisions fast so they don't have time to prepare their
reactions.
5. Those are the situations where pure character is exposed and real
relationships are built.
 Answer key 2.1

I. TRUE OR FALSE

1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. TRUE
LO2.2 DESCRIBE WORK AS A TEAM MEMBER

ASSESSMENT CRITERIA:

2.2.1. Appropriate forms of communication and interactions are

undertaken.
2.2.2. Appropriate contributions to complement team activities and
objectives were made.
2.2.3. Reporting using standard operating procedures followed.
2.2.4. Development of team work plans based from role team were
contributed.

CONTENTS:

 Communication process
 Team structure/team roles
 Group planning and decision making

CONDITIONS:

The students/trainees must be provided with the following:

 SOP of workplace
 Job procedures
 Organization or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.
 Learning Experiences

Learning Outcome 2 DESCRIBE WORK AS A TEAM MEMBER

Learning Activities Special Instructions

4. Read Information Sheet 1.2-2 If you have some problems

on Standard Operating relating to the subject matter do
Procedure not hesitate to approach you
Trainer.

5. Answer Self Check 1.2-2 Try to answer the Self-check

without looking the Answer Key.

6. Compare Answer Key 1.2-2 Double check the answer in case

you forgot to answer correctly
using Self-check.
 Information Sheet No. 2.1
Standard Operating Procedures

Objectives: To be able to perform Standard Operating Procedures

What is a Standard Operating Procedure (SOP)?

An SOP is a procedure specific to your operation that describes the

activities necessary to complete tasks in accordance with industry
regulations, provincial laws or even just your own standards for running
your business. Any document that is a “how to” falls into the category of
procedures. In a manufacturing environment, the most obvious example
of an SOP is the step by step production line procedures used to make
products as well train staff.

An SOP, in fact, defines expected practices in all businesses where quality

standards exist. SOPs play an important role in your small business. SOPs
are policies, procedures and standards you need in the operations,
marketing and administration disciplines within your business to ensure
success. These can create:

 Efficiencies, and therefore profitability

 Consistency and reliability in production and service
 Fewer errors in all areas
 A way to resolve conflicts between partners
 A healthy and safe environment
 Protection of employers in areas of potential liability and personnel
matters
 A roadmap for how to resolve issues – and the removal of emotion
from troubleshooting – allowing needed focus on solving the
problem
 A first line of defense in any inspection, whether it be by a
regulatory body, a partner or potential partner, a client, or a firm
conducting due diligence for a possible purchase
 Value added to your business should you ever wish to sell it

Finance and Administration

 Accounts receivable – billing and collections process
 Accounts payable process – maximizing cash flow while meeting all
payment deadlines

Marketing, Sales and Customer Service

 Approval of external communications: press releases, social media,
advert, etc.
 Preparation of sales quotes
 Service delivery process, including response times
 Warranty, guarantee, and refund/exchange policies
  Acknowledgment/resolution of complaints, customer comments and
suggestions

Employing Staff
 Job descriptions
 Employee orientation and training
 Corrective action and discipline
 Performance reviews
 Use of Internet and social media for business purposes

Legal
Privacy – an explicit privacy policy is required, specifying what
information you will collect, why you are collecting it, how it will be used,
and how long you will keep the information on file. Ensure that everyone
in the organization is only asking for the information they need to do their
job. o www.canadaone.com/ezine/dec03/privacy_checklist.html

Accessibility – having accessible locations, goods and services is going

to be a legislated right of all Ontarians, with the definition of accessibility
going well beyond traditional concepts, like providing wheelchair access
washrooms. Companies with fewer than 20 employees are required to
create a plan for how they will comply with the Customer Service
Standard and then train their employees. Companies with 20 or more
employees must also put their plans in writing and report to the
government on how the company is doing. o
www.canadaone.com/ezine/feb2012/ontario_customer_service_standard_
accessibility.html

Tips
 Establish prior to opening; review at least annually
 Develop procedures in the language, style and format best for the
establishment (your industry/operations knowledge is crucial here)
 Write SOPs in clear, concise language so that processes and
activities occur as they are suppose to
 The level of detail in SOPs should provide adequate information to
keep performance consistent while keeping the procedures from
becoming impractical
 Keep written SOPs on-site so that they can be used by supervisors
and employees
 Drafts should be made and tested before an SOP is released for
implementation
 The more decision makers, employees and complexity in the
business, the more SOPs are required
 Self-Check 2.1

II. TRUE OR FALSE

______________ 1. Having accessible locations, goods and services

is going to be a legislated right of all Ontarians,
with the definition of accessibility going well
beyond traditional concepts, like providing
wheelchair access washrooms.
______________ 2. An explicit privacy policy is required, specifying
what information you will collect, why you are
collecting it, how it will be used, and how long
you will keep the information on file.
______________ 3. Billing and collections process
______________ 4. A procedure specific to your operation that
describes the activities necessary to complete
tasks in accordance with industry regulations,
provincial laws or even just your own standards
for running your business.
______________ 5. Maximizing cash flow while meeting all
payment deadlines
 Answer key 2.1

II. TRUE OR FALSE

1. Accessibility
2. Privacy
3. Account Receivable
4. SOP
5. Account Payable Process