UNIVERSITY OF CALOOCAN CITY

Biglang Awa, Corner Cattleya St., Edsa Caloocan City

COURSE SYLLABUS

COLLEGE : COLLEGE OF EDUCATION

PROGRAM : BTLED - HE
COURSE : ELECTIVE 2
COURSE CREDIT : 3 UNITS
PREREQUISITE : ELECTIVE 1

I. INSTITUTIONAL VISION:
The University of Caloocan City aims to have a quality higher educational institution with
stakeholders imbued with relevant knowledge, skills, and values for the attainment of
community-driven, industry-sensitive, environmentally conscious, resilient, and globally competitive
university in and for the love of God, country, and people.

II. INSTITUTIONAL MISSION:

The University calls to develop God-loving, people-driven, patriotic, industry sensitive,
environmentally conscious, globally competitive, and resilient graduates.

III. INSTITUTIONAL GOALS:

1. To be sought-after educational institution integrating quality, competence, and servanthood
that will produce successful and well-rounded pool of graduates in their chosen careers and
endeavors.
2. To yield graduates who will continue to uplift the already strong ideals of the City of
Caloocan through the promotion of desirable values as love (of God, people, and self),
environmental consciousness, and resiliency.
3. To prepare the graduates in becoming highly abreast and competitive in a fast-paced,
globalized economy through awareness on national issues and trends and the ASEAN
integration.
IV. COLLEGE OF EDUCATION VISION:
A quality teacher education institution in a perpetual quest of producing teachers and school leaders
imbued with character and intellect and guided by strong sense of integrity, excellence ecological
consciousness and community service.

V. COLLEGE OF EDUCATION MISSION:

To develop future educators and school leaders who will:
1. Deliver exemplary instruction and leadership in the field of education.
2. Exhibit resiliency and competitiveness in any learning environment.
3. Engage in scholarly research that support sustainable development; and
4. Promote environmental and community-driven services for general welfare.
VI. PROGRAM EXPECTED OUTCOMES
Graduates of BTLEd-HE program are teachers who:
1. Demonstrate proficiency in housekeeping and front office operations within the
hospitality industry.
2. Apply theoretical knowledge to practical scenarios in managing accommodations and
guest services.
3. Develop effective communication and customer service skills in a professional
hospitality setting.

VII. COURSE DESCRIPTION:

This course is designed to give students an in-depth understanding of housekeeping
and front-office operations in the hospitality industry. It encompasses various aspects of
maintaining a high standard of cleanliness, preparing accommodations for guests, and
managing front office services efficiently.
 VIII. COURSE EXPECTED OUTCOMES (CEO):
At the end of the semester, the students must have:
1. Execute housekeeping services effectively.
2. Demonstrate proficiency in front office operations.
3. Apply knowledge and skills to handle challenging situations in the hospitality industry.

IX. COURSE OUTLINE AND TIMEFRAME:

DESIRED LEARNING COURSE CONTENT/SUBJECT CONTENT TEXTBOOKS/ REFERENCES OUTCOMES-BASED ASSESSMENT OF RESOURCE TIMETABLE
OUTCOME TEACHING AND LEARNING MATERIAL
LEARNING (OBTL) OUTCOMES (ALO)
The students should be Course Orientation UCC Student Handbook Presentation of the Week 1
able to: 1. Course Requirement department's and Questions on their Online
1. Identify the expectations 2. Guidelines for face-to-face classes CHED Memo 78 series of 2017 school's policies understanding of references 1 hour
of the course. 3. Grading System and procedures the course and rules Orientation
associated with and regulations PowerPoint
2. Develop awareness on 4. Signing of Registration Form
students and their and clarifications presentations
the relevance of the course 5. Collection of class cards
on hospitality.
to TLE course. 6. Course Expectations performance.
7. Learning Resources
8. Creating Group Chat Clarification on
9. Uploading of Course Syllabus classroom policy.
THE HOUSKEEPING SECTOR
1. Understand the role of Competency 1: Provide Competency-based Learning Active discussion Graded Assignment
housekeeping in the Housekeeping Services to Guests. Materials- Provide Online Week 1
hospitality industry. 1. Receive Housekeeping Services Housekeeping to Guest by: Group discussion Recitation references
2. Differentiate between 1.1 Role of Housekeeping Joann M. Nebrida 3 hours
types of 1.2 Types of Accommodation Power point PowerPoint
1.3 Housekeeping Request https://www.studocu.com/in/docu presentation presentations
accommodations and
their specific 1.4 Agreeing on a Timeline ment/nueva-vizcaya-state-
housekeeping needs. 1.5 Time Delays and Making Apologies university/housekeeping- Performance Task
3. Develop effective 1.6 Receive, Record and Confirm Guest operations/1-provide- Group Simulation Handouts
communication and Request housekeping-services-to- Activity
problem-solving skills 2. Service Housekeeping Request guests/35507666
when handling 2.1 Ways To Service Housekeeping
customer complaints Request
2.2 Handling Customer Complaints Video Reference:
related to
2.3 Servicing Housekeeping Request Provide Housekeeping Services
housekeeping services
3. Provide Advice to Guest to Guest (Core Competency 1)
and providing clear and
3.1 Types of Advice Given to Guest Liase with the Department, by
helpful advice to
4. Liase with other Departments
 guests, ensuring a 4.1 Common Housekeeping Problems that Meriam Acibar
positive guest Needs Liasing with other Departments
experience. 4.2 Taking Actions on Dangerous or https://www.youtube.com/watch?
4. Identify common Suspicious Circumstances v=kR1nu7MDm-E
housekeeping
problems that require
collaboration with other
departments.
5. Demonstrate the ability
to take appropriate
actions in response to
dangerous or
suspicious
circumstances,
involving other relevant
departments when
necessary.
1. Demonstrate Competency 2: Clean and Prepare Competency-based Learning Active discussion Graded Assignment Week 2
proficiency in Rooms for Incoming Guests Materials- Clean and Prepare Online
organizing personal 1. Set-up Equipment and Trolleys Rooms for Incoming Guests by: Group discussion references
cleaning equipment for 1.1 The Room Attendant Joann M. Nebrida Recitation 3hours
efficiency. 1.2 Setting-Up Housekeeping Trolley Power point PowerPoint lesson
https://www.studocu.com/in/docum presentation presentations
2. Distinguish and 2. Access Rooms for Servicing
categorize various 2.1 Types of Guests Rooms ent/nueva-vizcaya-state-
types of guest rooms 2.2 Room Status university/housekeeping- Written Quiz 1 hour
based on size, 3. Make-up Beds operations/2-clean-and-prepare- Handouts evalauation
amenities, and special 3.1 Types and Sizes of Linens, rooms-for-incoming- Demonstration
guests/35507572 Performance Task
features. Pillows and Bed Sheets
3. Apply correct protocols 3.2 Stripping Bed Linens
for entering and 3.3 Make-up Bed
Video Reference
servicing rooms based 3.4 Turn Down Service
Cleaning and Prepare Rooms
on their designated 4. Clean and Clear Rooms for Incoming Guests
status. 4.1 Order of Cleaning a Room (Demonstration) by: Ella Mae
4. Employ proper 4.2 Cleaning Glass Windows and Asentista
techniques for making Door Panels
beds with fresh linens 4.3 Cleaning Furniture and Fixtures https://www.youtube.com/watch?v=
to ensure guest 4.4 Cleaning the Floor eptcYCdpewE
satisfaction. a. Operating a Floor Polisher
5. Understand the b. Procedure in Floor Mopping
concept and purpose of c. Operating a Vacuum Cleaner
 turn-down service. 4.5 Cleaning an Ash Tray
6. Establish a systematic 4.6 Cleaning the Garbage Can
and efficient sequence 4.7 Cleaning Toilet Bowl
for cleaning a guest 4.8 Cleaning the Mini Bar
room. 4.9 Servicing a Check-Out Room
7. Clean and organize all 4.10 Making Up an Occupied
cleaning materials and Room
equipment used during 4.11 Cleaning a Vacant Ready
room preparation. Room
8. Promote workplace 4.12 Identifying Pests and
safety by storing items Applying Proper Control
securely and following 4.13 Identifying Unusual or
guidelines for Suspicious Person, Item or
hazardous materials. Occurrence
9. Conduct a thorough 4.14 Handling Guest Property left
inventory check and in Room Where Guest has Checked
replenish supplies as Out
needed for continuous 5. Clean and Store Trolleys and Equipment
efficiency. 5.1 Cleaning and Storing
Housekeeping Trolley
5.2 Cleaning and Storing
Housekeeping Materials and
Equipment
5.3 Safekeeping Practices
5.4 Prepare for Next Shift
Competency 3: Provide Valet/Butler Competency-based Learning Active discussion Graded Assignment Week 3
1. Understand the role, Service Materials- Provide Valet/Butler Online
scope of responsibility, 1. Provide Valet Services to Guests Service Group discussion references
and the specific 1.1 Role, Scope of Responsibility by: Joann M. Nebrida recitation 3hours
location-related and Location of Valet Power point PowerPoint lesson
1.2 Valet Services https://www.studocu.com/in/d presentation presentations
aspects of a valet
service. 2. Display Professional Standard ocument/nueva-vizcaya-state-
2. Develop effective 2.1 Personal Characteristics and university/bachelor-of- Written quiz 1 hour
communication skills to Proper Grooming of a Valet science-in-hospitality- Handouts evalauation
establish rapport with 2.2 Establishing Rapport through management/3-provide-valet-
guests through oral and Oral and Written services/35502087 Situational
Communications Simulation Performance Task
written communication.
2.3 Telephone Etiquette Video Reference
3. Acquire skills in
2.4 Welcoming Guest Provide Valet/Butler Service
mending, shoe 3. Care for Guest Property by: Philbanatics
polishing, ironing,
 folding, packing, and 3.1 Packing and Unpacking Guest
unpacking guest Luggage
luggage with care and 3.2 Shoe Polishing https://www.youtube.com/wat
efficiency, ensuring the 3.3 Mending ch?v=8qNMtP17S7g
safety of their 3.4 Operating an Electric Flat Iron
belongings. 3.5 Pressing and Folding Blouse
4. Understand and uphold with Collar and Sleeves
the importance of 3.6 Pressing and Folding Pants
maintaining the with Crease
confidentiality of guests 3.7 Pressing and Folding Denims
and their belongings 3.8 Maintaining Confidentiality of
Guest
throughout the
valet/butler service.
1. Identify items Competency 4: Laundry Linen and Competency-based Learning Active discussion Graded Assignment Week 4
suitable for Guest Clothes Materials- Laundry Linen and Online
laundering, consider 1. Collect Laundry for Laundering Guest Clothes Group discussion references
fabric types, care Functions by: Joann M. Nebrida Recitation 3hours
tags, and specific Power point PowerPoint lesson
1.1 Roles Of “On-Premise” Laundry presentations
guest requirements. Staff presentation
2. Demonstrate the 1.2 Identifying Items for Laundry https://www.studocu.com/in/docum
correct handling of ent/nueva-vizcaya-state- Written quiz 1 hour
1.3 Picking-up Items for Laundry Handouts
laundry chemicals university/housekeeping- Demonstration evalauation
2. Perform Laundering Functions
and equipment to operations/4-launder-linen-and- Performance Task
5.1 Laundry Chemicals
ensure a safe and guests-clothes/35504826
5.2 Stain Removing Agents
efficient laundering
5.3 Handling Laundry Chemicals
process.
5.4 Laundry Equipment Video Reference:
3. Launder clothes and
linens following 5.5 Kinds of Fabrics
industry standards 5.6 Clothes Care Tags Housekeeping NCII Unit of
for cleanliness and 5.7 Sorting Laundry Items Competence 4, Laundry Linen
care. 5.8 Operating a Washing Machine and Guest Clothes
4. Implement post- 5.9 Launder Clothes and Linens https://www.youtube.com/watch?v=
laundry activities, 5.10 Documentation for vC1YHtZZ1wM
including proper Charging Laundered Items
folding, ironing, and 6. Process Laundered Items
packaging of 6.1 Post Laundry Activities
laundered items. 6.2 Internal Recording and Billing
5. Demonstrate 7. Return Laundered Item
proficiency in 7.1 Delivery of Guest Clothes
delivering in-house 7.2 Delivering In-House Laundry
 laundry items,
adhering to
established efficiency
and guest
satisfaction
protocols.
1. Understand and Competency 5: Clean Public Areas, Competency-based Learning Active discussion Graded Assignment Week 5
apply the principles of Facilities and Equipment Materials- Clean Public Areas,
selecting and using 1. Select and Set Up Equipment and Facilities and Equipment
cleaning chemicals, Materials by: Joann M. Nebrida recitation 3hours
considering their 1.1 Coverage of Public Areas Group discussion lesson
effectiveness, safety, 1.2 Cleaning Materials https://www.studocu.com/in/docum
and compatibility with 1.3 Cleaning Equipment ent/nueva-vizcaya-state-
different surfaces. 1.4 Cleaning Chemicals university/housekeeping- Written quiz 1 hour
2. Demonstrate the 1.5 Personal Protective Equipment operations/5-clean-public-areas- Power point evalauation
correct setup and (PPE) facilities-and-equipment/35507694 presentation
proper use of various 2. Apply Cleaning Technique
cleaning equipment, 2.1 Cleaning Techniques
ensuring efficiency 2.2 Cleaning Furniture Situational Performance Task
and safety in the a. Procedure in Cleaning Video Reference: Simulation
cleaning process. Wooden Furniture
3. Demonstrate the b. Procedure in Cleaning TESDA Housekeeping NCII
proper techniques for Fabric/ Leather Upholstered Training, Unit of Competency
Furniture 5, Clean Public Areas,
cleaning different Facilities and Equipment by:
public areas 2.3 Floor Mopping
Philbanatics
4. Emphasize safe 2.4 Cleaning Public Rest Rooms
handling and usage of 2.5 Cleaning Lanai
https://www.youtube.com/watch?v=
cleaning materials 2.6 Cleaning Swimming Pool Ori5WHNFUIw&t=263s
and adequate waste 2.7 Cleaning Function Room
disposal 3. Clean Dry and Wet Areas
5. Provide guidelines for 3.1 Preparing to Clean Public Areas
checking the 3.2 Identification and Treatment of
condition of cleaning Common Hazards in the Work
chemicals, labeling, Place
and secure storage 3.3 Safety Usage of Cleaning
practices to prevent Materials
contamination and 3.4 Proper Disposal of Used
accidents. Chemicals
4. Maintain and Store Cleaning
Equipment an Chemicals
4.1 Cleaning of Cleaning Equipment
 4.2 Routine and Preventive
Maintenance of Cleaning
Equipment
4.3 Checking and Storing of Cleaning
Equipment
4.4 Checking and Storing of Cleaning
Chemicals
1. Identify signs of Competency 1: Deal with/Handle Competency-based Learning Active discussion Graded Assignment Week 6
intoxication, including Intoxicated Guests Materials- Deal with/Handle
physical and 1. Determine Level of Intoxication Intoxicated Guests Group discussion
behavioral indicators. 1.1 The Meaning of Intoxication by: Joann M. Nebrida Recitation 3hours
2. Execute the step-by- 1.2 Signs of Intoxication Power point lesson
step procedures for 1.3 Identifying Intoxicated Guests presentation
managing intoxicated 2. Apply Appropriate Procedures https://www.studocu.com/in/docum
guests, ensuring a safe 2.1 Handling Intoxicated Guests ent/nueva-vizcaya-state- Written quiz 1 hour
and respectful 2.2 Steps in Handling Intoxicated university/bachelor-of-science-in- evaluation
environment for guests Guests hospitality-management/deal-with- Situational Simulation
and staff. 2.3 Handling Complaints of intoxicated-guests/35474412 Performance Task
3. Develop strategies for Intoxicated Guests
dealing with underage 2.4 Assisting Intoxicated Guest to
drinkers, upholding Leave Premises Video Reference:
legal and ethical 3. Comply with Legislation
practices. 3.1 Types of Legislation Deal with/Handle Intoxicated
4. Emphasize the 3.2 Legislations on Intoxication for Guests (appropriately) by
M’rios TV
importance of Hotels
responsible alcohol 3.3 Establishing Hotel Policy on
service to staff Intoxication
members. 3.4 Dealing with Underage Drinkers https://www.youtube.com/watch?v=
tR6oaFs8n2Q
HOUSEKEEPING MOCK ASSESSMENT
ONLINE HOUSEKEEPING COURSE CERTIFICATION https://e-tesda.gov.ph/
MIDTERM
FRONT OFFICE SERVICES
• Demonstrate the HANDLING RESERVATION Providing Front Office Services, Active discussion Assignment Week 8
ability to receive and REQUEST University of the Cordilleras Online
references
process reservations
through various Competency 1: Receive and Process https://drive.google.com/file/d/19eg Power point recitation 3hours
Reservations. LStFRdzILxTzzC6hRWUlmGWr5Vx presentation PowerPoint lesson
channels efficiently. presentations
bI/view?usp=sharing
• Accurately record all Written quiz
1. Processing Reservation Role Play on
pertinent reservation 2. Recording Details of Reservation Receive and Process Reservations, reservation scenarios 1 hour
 details in the hotel's 3. Updating Reservations Trainee Manual, Australian Aid, evaluation
2012 Performance Task Handouts
database.
• Apply effective time
management skills to https://www.studocu.com/in/d
ocument/valencia-colleges-
prioritize reservation
inc/hotel-restaurant-
updates and ensure management/tm-receive-
that the front office process-reservations-
maintains real-time 10912/44496617
and accurate
information. Video Reference:
Receive and Process
Reservations.by Chrstn Gctn
https://www.youtube.com/watc
h?v=amJGwFobG5A
1. Demonstrate a Competency 2: Operate Computerized Providing Front Office Services, Active discussion Assignment Week 9
comprehensive Reservations System University of the Cordilleras Online
references
understanding of the
functionalities and 1. Reservation Management and https://drive.google.com/file/d/1 Power point recitation 3hours
Computer Management Software 9egLStFRdzILxTzzC6hRWUlm presentation PowerPoint lesson
features of the presentations
2. Creating and Processing GWr5VxbI/view?usp=sharing
computerized Written quiz
Reservation
reservations system 3. Sending and Receiving Situational Analysis
Operate computerized Handouts 1 hour
used by the hotel. Reservations Communications reservations system ,Trainee evaluation
2. Create and process 4. Advising Others on Reservation Manual, Australian Aid, 2012 Performance Task
reservations Details
efficiently, https://www.studocu.com/ph/do
considering room cument/valencia-colleges-
types, guest inc/hotel-restaurant-
preferences, and management/tm-operate-a-
availability. computerised-reservation-
3. Employ effective system-260713/44496624
communication skills
while corresponding Video Reference:
Operate Computerized
with guests or
Reservations System .by
external partners Chrstn Gctn
through the
reservations system. https://www.youtube.com/watch
?v=GBth_M16g4s
1. Exhibit awareness of Competency 3: Provide Providing Front Office Services, Active discussion Assignment Week 10
safety and security Accommodation Reception Services University of the Cordilleras Online
Power point references
protocols in the
reception area, 1. Preparing Reception Area for Guest https://drive.google.com/file/d/19egL presentation recitation 3hours
Arrival StFRdzILxTzzC6hRWUlmGWr5Vxb PowerPoint lesson
including knowledge presentations
2. Welcoming and Registering Guests I/view?usp=sharing
of emergency 3. Performing “During Stay” Functions Simulation Written quiz
procedures and 4. Organizing Guest Departure
Handouts 1 hour
compliance with Video Reference: evaluation
relevant regulations. Provide Accommodation Performance Task
2. Efficiently register Reception Services .by Chrstn
guests by collecting Gctn
necessary
information, verifying
identification, and https://www.youtube.com/watch?v=
explaining relevant 6UB3JesjPbI
hotel policies and
procedures.
3. Demonstrate the
ability to handle
guest requests
during their stay,
including room
changes and
additional services,
and promptly
address concerns or
issues.
1. Demonstrate Competency 4: Conduct Night Audit Providing Front Office Services, Active discussion Assignment Week 11
proficiency in 1. Processing Internal Financial University of the Cordilleras Online
Transactions Power point references
handling internal
financial transactions 2. Completing Routine Records and https://drive.google.com/file/d/19eg presentation recitation 3hours
Reports LStFRdzILxTzzC6hRWUlmGWr5V PowerPoint lesson
during the night audit. presentations
xbI/view?usp=sharing Situational Analysis
2. Apply knowledge of Written quiz
financial protocols Conduct a Night Audit 1 hour
and security Trainee Manual, Australian Aid, 2012 evaluation
Handouts
measures to
safeguard guest https://www.studocu.com/in/docum
information and ent/valencia-colleges-inc/hotel-
maintain the integrity restaurant-management/tg-
of financial conduct-a-night-audit-
transactions. final/44496668?fbclid=IwAR3x-
3. Identify and exhibit Owc4Df8sFXUDNb4RCLsuaFZ5AZ
v_0_S3SkyYLyKQi6pFhBKXtIkw58
attention to detail
while reconciling
financial data,
actively recognizing
any discrepancies
that may arise.
1. Explain the benefits, Competency 5: Provide Club Providing Front Office Services, Active discussion Assignment Week 12
terms, and conditions Reception Service University of the Cordilleras Online
1. Providing Information on Club Power point references
associated with
different membership Services and Processing https://drive.google.com/file/d/19eg presentation recitation 3hours
Memberships LStFRdzILxTzzC6hRWUlmGWr5Vx PowerPoint lesson
levels and services presentations
2. Monitoring Entry to Club bI/view?usp=sharing Simulation
within the club. Written quiz
2. Demonstrate Video Reference: 1 hour
proficiency in Provide Club Reception evaluation
Handouts
monitoring and Service by Modern Heroes Performance Task
managing entry
points, utilizing https://www.youtube.com/watc
access control h?v=PJB-2U5dT9Q
systems, and
verifying member
identities or guest
credentials.
1. Analyze and prioritize Competency 6: Provide Concierge and Providing Front Office Services, Active discussion Assignment Week 13
guest requests for Bell Services University of the Cordilleras Online
1. Handling Guest Arrivals and Power point references
concierge services.
2. Demonstrate Departures https://drive.google.com/file/d/19eg presentation recitation 3hours
2. Handling Guest Luggage LStFRdzILxTzzC6hRWUlmGWr5Vx PowerPoint lesson
proficiency in presentations
3. Responding to Request for bI/view?usp=sharing Role Play
handling techniques Concierge Services Written quiz
when dealing with 4. Managing Intoxicated Person Video Reference: 1 hour
guests' luggage, Provide Concierge and Bell evaluation
Handouts
ensuring the safety Services by Modern Heroes Performance Task
and security of both
guests and https://www.youtube.com/watch?v=
themselves. Lc4bI7TxL_0
3. Develop a sense of
empathy and
interpersonal skills,
as evidenced by their
ability to handle
guest interactions
with intoxicated
individuals.
1. Identify guest folios, find Competency 7: Provide Cashiering Providing Front Office Services, Active discussion Assignment Week 14
mistakes, and maintain Services University of the Cordilleras
the accuracy of financial 1. Preparing Guest Folio Power point
records. 2. Collecting Cash, Cash Equivalents https://drive.google.com/file/d/19eg presentation recitation 3hours
2. Show skill in counting or Non-Cash Transactions LStFRdzILxTzzC6hRWUlmGWr5Vx lesson
and handling cash 3. Processing Receipts and Payments bI/view?usp=sharing Case Study
precisely, following 4. Reconciling Financial Transactions Written quiz
protocols for secure at the End of the Shift Video Reference: 1 hour
and accurate Provide Cashiering Services evaluation
transactions. by Aira Mae Nava Buncag Performance Task
3. Develop a sense of
responsibility and https://www.youtube.com/watch?v=
attention to detail in ihz-ByRtbfE&t=61s
cashiering, committing
to thorough
reconciliation of
financial transactions at
the end of each shift
and upholding the front
office's overall financial
integrity.
FRONT OFFICE MOCK ASSESSMENT/ VIDEO DEMONSTRATION
ONLINE FRONT OFFICE SERVICE COURSE CERTIFICATION https://e-tesda.gov.ph/
FINAL EXAMINATION
 X. REFERENCES

• Joann M. Nebrida (2022), Competency-based Learning Materials- Competency 1-6

• TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA),
December 2013, Housekeeping NC II, Training Regulations
• TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY (TESDA), Front
Office Services NC II, December 2013, Training Regulations
• Bardi (2011), Hotel Front Office Management, Fifth Edition
• Providing Front Office Services, University of the Cordilleras
XI. GRADING SYSTEM:
50 % - Midterm Examination/Final Term Examination
50 % - Class Standing
100 % - Total

XII. COURSE REQUIREMENTS:

• Attendance and punctuality
• Recitation and quizzes
• Participation in solo and group activities
• Major Output- Mock Assessment
• TESDA Housekeeping and Front Office Service Online Certification
• At least one (1) National Certificate as part of the requirements

XIII. CLASSROOM POLICIES:

1. Attend class regularly.
2. Submit all the requirements on time.
3. Participate actively in class and group discussion.

XIV. AUTHORS

Prepared By:

FLORALINDA E. ALFARO, PhD

ZOREN P. VALDISIMO, LPT