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Escalation Matrix

The document provides details about ICICI Securities, including its registered office, escalation matrix for customer care, and key managerial personnel. It lists contact information for various departments and individuals, including their email addresses and working hours. Additionally, it outlines steps for lodging complaints with SEBI or the Exchange if issues are not resolved satisfactorily.

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Abhinay Kumar
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15 views2 pages

Escalation Matrix

The document provides details about ICICI Securities, including its registered office, escalation matrix for customer care, and key managerial personnel. It lists contact information for various departments and individuals, including their email addresses and working hours. Additionally, it outlines steps for lodging complaints with SEBI or the Exchange if issues are not resolved satisfactorily.

Uploaded by

Abhinay Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Registered Office Details:

Stock Broker Registration No. Registered Address Branch Address Contact No. Email Id
Name
ICICI Securities INZ000183631 ICICI Venture House, https://www.icicisec 022 - 4070 1000 complianceofficer@icicisecurities.com
Limited Appasaheb Marathe urities.com/BranchL
Marg, Mumbai - ocator.aspx
400025, India,

Escalation Matrix:

Details Contact Person Address Contact No. Working Days Email Id


Customer Care Mr. Sarfraz N Vanoo ICICI Securities Limited 1860 123 1122 / Monday to Friday helpdesk@icicidirect.com
UNIT NO. 401, 501, 601, 022 - 33551122
701, 801, 901, Building
No.3 at Mindspace 8:00AM to
Juinagar, Trans Thane 7:00PM
Creek, MIDC TTC Industrial
Area, Juinagar, Navi
Mumbai 400706
Head-Customer Mr. Drupad Shah ICICI Securities Limited 022 - 40701000 Monday to Friday coo@icicidirect.com
Service & UNIT NO. 401, 501, 601,
Experience 701, 801, 901, Building
No.3 at Mindspace 9:00 AM to
Juinagar, Trans Thane 6:00 PM
Creek, MIDC TTC Industrial
Area, Juinagar, Navi
Mumbai 400706
CEO Mr. T. K. Srirang ICICI Securities Limited 022 - 69997075 Monday to Friday isecceo@icicisecurities.com
UNIT NO. 401, 501, 601,
701, 801, 901, Building
No.3 at Mindspace 9:00 AM to
Juinagar, Trans Thane 6:00 PM
Creek, MIDC TTC Industrial
Area, Juinagar, Navi
Mumbai 400706
Compliance Ms. Mamta Shetty ICICI Securities Limited 022 - 69997051 Monday to Friday complianceofficer@icicisecuri
Officer UNIT NO. 401, 501, 601, ties.com
701, 801, 901, Building
No.3 at Mindspace 9:00 AM to
Juinagar, Trans Thane 6:00 PM
Creek, MIDC TTC Industrial
Area, Juinagar, Navi
Mumbai 400706

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at
https://scores.sebi.gov.in or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your
Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

For Online Dispute Resolution platform - Smart ODR (https://smartodr.in/login)


Key Managerial Personnel Details:

Sr. No. Name of the Individual Designation Contact No. Email Id


1 Mr. T. K. Srirang MD & CEO 022 - 69997075 isecceo@icicisecurities.com

2 Mr. Ajay Saraf Whole-time Director 022 – 69997054 iseced@icicisecurities.com

3 Mr. Harvinder Jaspal Chief Financial Officer 022 – 69997051 iseccfo@icicisecurities.com

4 Mr. Raju Nanwani Company Secretary 022 - 68077100 iseccs@icicisecurities.com


022-3355 1122/
5 Mr. Sanjaykumar Tiwari Chief Information Security Officer 1860 123 1122 ciso@icicisecurities.com
(Option 1)

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