Business Analytics Unit II Assignment II
Business Analytics Unit II Assignment II
Defining the problem: The first and foremost step in the decision-making process is to
clearly identify the problem for which a decision has to be taken.
Collecting information: Gathering the relevant information concerning the problem is the
next step in the process. For this purpose, an internal assessment needs to be done, while
seeking external sources for the information.
Identifying alternatives: After collecting the pertinent information, you will come across
the multiple courses of action which can be taken to solve the given problem.
Weighing the alternatives: On the basis of different parameters such as risk, economy
for effort, timing, and limitation of resources weigh each alternative and check how
accurately it resolves the issue and what are its consequences.
Selecting the best possible option: After weighing each and every alternative, the next
step in this process is to select the best possible course of action, or a combination
thereof. The alternative which is able to attain the objectives is regarded as the tentative
decision, which is evaluated for possible consequences.
Planning and Execution: To convert the decision into action, the course of action so
selected is taken, along with that supplementary actions are taken to block negative
consequences (if any).
Taking the follow up of the action: In the last step, the outcome of the decision is
reviewed and evaluated as to whether it is capable of resolving the problem.
A decision passes through different stages, so as to solve the problem at hand. The
solution depends on how effectively the decision is being made and implemented. An
ideal decision is action-oriented, goal-directed and efficient.
Problems in Decision Making:
There are a number of problems which arise at the time of decision making, which are:
Accuracy
Timing
Communication
Participation
Implementation
A decision acts as a direction to the others, as to what can be done or what to avoid in a
particular situation.
Types of Decisions
Decisions are classified into two categories:
The decision-making process usually comprises these seven (or similar) steps.
Decision-making processes vary in terms of the number of steps they include and what
each step accomplishes. The process usually involves these seven steps or similar steps:
Articulate the decision to be made. The decision-making team should clearly identify the
decision it's attempting to make. Everyone on the team should fully understand the
circumstances surrounding the decision and what they're trying to achieve by making this
decision. There should be no ambiguity about the problem or situation involved. The
more precisely the team can articulate the decision and why it should be made, the easier
it will be to proceed with the rest of the decision-making process and the better the
outcome.
Gather relevant information. Once the decision has been defined, the team should gather
all pertinent information. It might seek historical data related to the issue or track down
information about similar efforts in the organization that have either succeeded or failed.
It should gather relevant information from outside the organization, such as studies or
market research. The team might also benefit from talking to external colleagues in
similar circumstances or perhaps hiring a consultant.
Identify possible solutions. Armed with the necessary information, the team can start
identifying potential options for addressing its situation. The team might need to
determine how it's going to expand storage capacity for the coming year, for example.
Possible solutions could include purchasing new storage systems, expanding into the
cloud, repurposing existing systems, leasing equipment, or other options. This is a good
time for creative thinking and brainstorming, although the final list of solutions should
include only the most viable ones.
Evaluate the possible solutions. The team should carefully evaluate each possible
solution, identifying both its strengths and weaknesses. It should also look within and
without the organization for examples of how similar solutions have fared. In certain
cases, the team might eliminate some alternatives here because of obvious problems or
overriding challenges. The team's evaluation should also include an assessment of how a
particular solution might impact key stakeholders and implementation requirements.
Choose the best solution. After evaluating the potential solutions, the team should decide
on which one would best suit its needs. Sometimes, the choice will be straightforward
and one solution will have percolated up to the top of the list. In other cases, the choice
will not be so clear-cut and the team will need to weigh the tradeoffs between several
promising solutions. That said, the team might find that the best decision is to combine
several of the alternatives into one overarching solution.
Implement the selected solution. Once the decision is made, it's time to act. The team
should develop a detailed implementation plan, designating responsibilities specifically.
Every decision has consequences; the planning should account for possible challenges
and identify a process for handling unexpected setbacks. Open communication is
essential, along with clearly defined roles and expectations.
Review the implemented solution. Once the solution is implemented, the team should
evaluate its implementation and the decision to select that solution. The team should
ensure the solution addresses the original issue. If it does not, the team might need to
repeat at least part of the decision-making process. The team should evaluate whether
another alternative might have proven better. This is also a good time to review the entire
decision-making process to determine what worked and where the process could be
improved so future decision-making can be more streamlined and effective.
What is a decision-making model?
A decision-making model is a system or process that individuals can follow or imitate to
ensure they make the best choice among various options. A model makes the decision-
making process easier by providing guidelines to help businesses reach a beneficial
conclusion.
Decision models also make the decision-making process visible and easily communicable
for everyone involved, including managers, employees and other stakeholders. Models
can support a wide variety of purposes across departments, businesses and industries, but
they are especially useful when selecting software vendors or new tools, choosing new
courses of action, or when implementing changes that affect many people.
Types of decision-making models
Decision-making models often incorporate, consolidate or expand on the seven decision-
making steps described previously. The exact approach will depend on the model and
individuals implementing those models. Common types of decision-making models
include the following:
Rational model. Rational decision-making is the most popular model. Logical and
sequential, it focuses on listing as many alternative courses of action as possible. Once all
options are laid out, they can be evaluated to determine which is best. This model often
includes pros and cons for each choice, with the options listed in order of their
importance.
A rational decision-making model typically includes these steps:
Identify the problem or opportunity.
Establish and weigh decision criteria.
Collect and organize all related information.
Analyze the situation.
Develop a variety of options.
Assess all options and assign a value to each one.
Decide which option is best.
Implement the decision.
Evaluate the decision.
Intuitive model. This type of decision-making relies more on experience and accumulated
knowledge than on formalized decision-making steps like those in the rational model.
The intuitive model depends heavily on an inner knowing -- or intuition -- about what the
right option is. However, this approach is not based solely on gut feelings. It also
incorporates unconscious behavior such as pattern recognition or similarity recognition,
while considering the importance or prominence of an option.
Recognition primed decision (RPD) model. This model is a combination of rational and
intuitive decision-making. Its defining element is that the decision-maker considers only
one option instead of weighing all. This model is often used in situations that call for an
immediate decision.
The RPD process involves these steps:
Identify the problem, including all its characteristics, problem cues, expectations and
business goals.
Think through the plan and perform a mental simulation to see if it works and what
modifications might be needed.
If the plan seems satisfactory, make the final decision and implement the plan.
In the RPD model, alternative courses of action are considered only if the original plan
does not produce the intended results. The success rate of this model correlates to the
decision-makers experience and expertise.
Creative model. In this model, decision-makers collect information and insights about the
problem and develop initial possible solutions. Then, they enter an incubation period
where they do not actively think about the options. Instead, they allow their unconscious
to take over the process in hopes that it will eventually lead them to a realization and
answer, which they can then test and finalize.
These are a few of an evolving list of cognitive biases that can affect decision-making,
often but not always in negative ways.
Today, businesses typically take more systematic, data-driven approaches to the decision-
making process. In this way, managers and executives can use techniques such as cost-
benefit analysis and predictive modeling to justify their decisions. It also enables lines of
business to build process automation protocols that can be applied to new situations as
they arise, removing the need for each decision to be handled as a unique event.
If designed properly, a data-driven, systematic decision-making process reduces the
possibility that the biases and blind spots of individuals will yield poor decisions. On the
other hand, data isn't infallible. Observing a decision's business impact is a crucial step in
case things go wrong. The potential for humans to choose the wrong data also highlights
the need for monitoring the analytics and decision-making stages rather than blindly
going where the data is pointing.
Challenges in the decision-making process
Balancing data-driven and intuitive approaches to decision-making is not easy. Managers
and executives might be skeptical about making decisions that rely on data if that data
goes against their intuition. They might also feel that their experience and knowledge are
being discounted or ignored. As a result, they might push back against the findings of
business intelligence (BI) and analytics tools during the decision-making process.
Adoption of BI tools is not automatic. This to-do list identifies key steps.
Getting everyone on board with business decisions can also be a challenge, particularly if
the decision-making process isn't transparent and decisions aren't explained well to the
affected parties. An organization should implement a policy for how decisions should be
communicated internally and put into place a change management strategy to deal with
the effects of decisions on business operations when warranted.
Decision-making models can also be used to avoid these challenges by creating a
structured, transparent process.
Decision management
Decision management -- also known as enterprise decision management or business
decision management -- aims to improve the decision-making process by using all
available information to increase the precision, consistency and agility of decisions.
Decision management also focuses on making good choices by taking known risks and
time constraints into consideration.
Decision models and decision support systems are key elements of decision management.
Decision management processes also use business rules, business intelligence, continuous
improvement, artificial intelligence and predictive analytics to access the capabilities of
big data and support demanding operational requirements as well as user expectations.
Decision management systems treat decisions as reusable assets and introduce technology
at decision points to automate the decision-making process. Decisions might be fully
automated, or they might be presented as possible choices for someone to select.
Increasingly, organizations that deal with financial services, banking and insurance are
integrating decision-making software into their business process systems and customer-
facing applications. This approach is especially useful for high-volume decision-making
because automating such decisions can enable more efficient, information-based and
consistent responses to events such as potential security threats.
Using the right strategies is a crucial key to unlocking the benefits of real-time analytics
and empowering organizations with agile data-driven decision-making. See how
to empower decision-making with real-time insights.
Here are some steps you can take to break down a business problem into key
questions that can be answered through analytics:
Understand the context:
Understand the business goals and metrics, and what you want to achieve.
Identify the problem:
Define the problem statement and identify the type of problem you're trying to solve.
Identify key questions:
Identify the key business questions that data can answer.
Break down the question: Brainstorm to consider what you need to know from the data to
answer the question.
Refine the question:
Make the question as specific and focused as possible.
Prioritize questions:
Choose to focus on the questions that will make the biggest difference.
Define success criteria:
Decide what success means for each goal.
Simplify the problem:
Focus on a subset of data, a specific case, or a simpler hypothesis.
Define metrics for success:
Define KPIs, leading indicators, and lagging indicators.
7 Steps for Solving Business Problems, or Learning How to Eat an Elephant
Describe the problem. Do this in writing. ...
Break the problem into smaller, more manageable parts. ...
Write down the obstacles. ...
Brainstorm possible solutions. ...
Stretch to find one more solution. ...
Pick the best solution. ...
Act on it
Follow-up questions
Follow-up questions can help to clarify and ensure you get the most important
information.
Specific
Good questions are specific and refine the scope of the question. For example, "Does
eating at least 5 servings per day of fresh fruits and vegetables lead to fewer upper
respiratory tract infections (colds)?" is more specific than "Is eating a healthier diet better
for you?
What makes a good question?
Purpose. A good question is one that you have a good reason for asking, and the
information expected from the answer should guide you in the effort you're trying to
accomplish. ...
Clarity. ...
Simplicity. ...
Concision. ...
Open-ended nature. ...
Relevance and good timing. ...
Neutrality. ...
Insight and engagement.
Business analysts should have a variety of skills, including:
Communication
Business analysts communicate with many people throughout an organization, so they
should be able to communicate well in a variety of ways.
Data analysis
Business analysts need to be proficient in data analysis tools and techniques, and be able
to visualize data effectively.
Problem-solving
Business analysts should be able to solve problems and think critically.
Change management
Business analysts help organizations adopt new ways of working, so they should be able
to manage change effectively.
Technical skills
Business analysts may need to know how to use programming languages like SQL,
Python, and R, as well as visualization tools like Power BI and Tableau.
Project management
Business analysts should be familiar with project management methodologies and tools.
Industry knowledge
Business analysts should have industry or business knowledge.
Database usage
Business analysts need to know how to use different types of databases, including
relational, non-relational, cloud, and real-time databases.
Q.3. Explain the Concept of Data Visualization with Data Visualization Tools?
Q.5. Breaking Down Business Problem into Key Business Questions (KBQ)
that can be answer to Bossiness Analytics Explain?
*****************