• I n t r o d u c e y o u r s e l f and others

Working in the • ask a n d a n s w e r p e r s o n a l q u e s t i o n s

IT industry
• talk a b o u t s c h e d u l e d tasks
• use the a l p h a b e t a n d s p e l l out w o r d s

Meeting people
Speaking H o w d o y o u greet p e o p l e i n y o u r c o u n t r y ? W h a t d o y o u say w h e n y o u greet
p e o p l e i n English?

Reading 2 C o m p l e t e these dialogues w i t h t h e w o r d s i n t h e b o x .

all is meet name's Nice this

too you Welcome What's

1 Natasha: H i , m y (1) Natasha.

Khalid: Pleased t o (2) _ you. I'm Khalid Ali.
Natasha: Pleased t o meet y o u , ( 3 ) .

2 Philip: G o o d m o r n i n g . (4) . y o u r name?

Ahmed: I ' m A h m e d . A n d (5) _ are?
f'hilip: M y name's P h i l i p . (6) . t o meet y o u .

Tim: Hi everybody, (7). . is I n g r i d .

All: Hi!
Tim: I n g r i d , t h i s (8) . A h m e d , L i n d a , M o h a m m e d a n d Mansoor.
Ingrid: Nice m e e t i n g y o u (9)
Linda: Likewise.
Tim: (10) t o t h e t e a m a n d g o o d luck.

Listening 3 L i s t e n a n d c h e c k y o u r answers.

4 L i s t e n again a n d repeat t h e dialogues.

Speaking 5 W o r k i n s m a l l g r o u p s . Practise i n t r o d u c t i o n s . F o l l o w t h e i n s t r u c t i o n s below.

1 Introduce yourself.
2 I n t r o d u c e a new t e a m member.

1 Working in the IT industry

 Listening 6 L i s t e n t o t h i s d i a l o g u e a n d c h o o s e t h e c o r r e c t answers.
K a t h r y n : K a r i m , w h a t d o y o u do?
Karim: I'm a (1) website developer/network administrator. Who do you
w o r k for?
K a t h r y n : I w o r k for CISCO. I ' m a (2) system analyst/website analyst there.
W h e r e are y o u f r o m , K a r i m ?
Karim: I'm f r o m K u w a i t . I w o r k for M i c r o s o f t t h e r e . A n d w h e r e are y o u
from, Kathryn?
Kathryn I ' m f r o m t h e (3) UK/US b u t n o w I live i n Qatar. Do y o u k n o w w h e r e
Glenda's from?
Karim: She's f r o m t h e US.
Kathryn A n d w h a t ' s h e r job?
Karim: She w o r k s for (4) IBM/Dell. Her j o b is t o set u p n e w s y s t e m s .

Language

Present tense of be

We use be to say who somebody is I'm Sam. 1 am Sam.

or what something is. You're/We're/They're from the UK. You/ We/They are from the UK.
He's/She's a website developer. He/She is a website developer.
It's in the US. It is in the US.
We use be to ask personal Where are you from?
questions. What's his name/job? What is his name/job?

7 BcXH L i s t e n a n d repeat these w o r d s .

I'm, You're, She's, He's, It's, We're, They're/Their

Reading 8 C o m p l e t e t h i s e m a i l w i t h am, is, are, their, our o r my.

Dear Colleagues
My name (1) Jessica Martin and I (2). the IT Support team
leader. The IT Support team members (3) Mahmoud Al Banawy,
Eli Ibrahim and Guido Pitteri. Mahmoud (4) our network administrator.
Eli and Guido (5) system maintenance officers. (6) job is to
keep our systems going. (7) job is to support you.
(8) contact number (9) 675 567 567.
Best regards
Jessica Martin

Writing 9 W r i t e a r e p l y t o t h e e m a i l i n 8. I n t r o d u c e y o u r s e l f a n d t h r e e p e o p l e i n
your group.

Speaking 1 0 W o r k i n pairs. A s k a n d a n s w e r q u e s t i o n s a b o u t y o u r j o b s , c o m p a n i e s
and nationalities.
Example:
A: Where are you from?
B: I'm from ....

Working in the IT industry 1 5

 Jobs i n IT
Speaking 1 W o r k i n s m a l l g r o u p s . List t h e IT j o b s y o u know.

Reading 2 Read t h i s t e a m i n t r o d u c t i o n . C o m p l e t e t h e d e s c r i p t i o n s 1-4 w i t h t h e IT j o b s i n

the box.

Hi! I'm Sylvia. I c r e a t e u s e r n a m e s and

p a s s w o r d s and I s e t firewalls.
This is Isabelle. Her j o b is t o plan and design t h e
network. A n d t h i s is Andrew. His j o b is t o make sure
all o f t h e c o m p u t e r s work properly. Finally, M a r k and
Latika. Their area is d a t a processing. We all work f o r
t h e university. Our offices are in building &.

database analyst IT support officer network administrator

network architect

1 Sylvia is a
2 Isabelle is a
3 A n d r e w is a n
4 M a r k a n d L a t i k a are

Language

Present simple
What do you do? I'm a programmer.

We use the present simple What does she do? She's a developer.
to talk about routines and Where does she work? She works for IBM in Poland. She doesn't work in
things that are permanent or Estonia.
happen all the time. Where do they work? They work for Siemens in Egypt.
Do you work in IT? Yes, 1 do/No 1 don't.

Listening 3 StfjEH L i s t e n t o t h r e e p e o p l e t a l k i n g a b o u t t h e i r jobs. C o m p l e t e these j o b

descriptions.
1 Karl
Job: software
R e s p o n s i b i l i t i e s : he designs a n d c o m p u t e r games.
2 Heba
Job: analyst
Responsibilities: h e . . computer problems.
3 Wojtek
Job: database
R e s p o n s i b i l i t i e s : he analyses a n d . . e l e c t r o n i c data.

6 1 Working in the IT industry

 Types of Computers
The Weekly Techie

Get ready! K T 'S f AGI IT:

Q Before you read the passage, talk about WE RELY ON SOFTWARE ENGINEERS
these questions.
They create programs for our home PCs. They also
1 What kinds of computers are typical for develop advanced software for government
personal use? computing clusters. They help us connect multiple
2 What kinds of computers are typical for workstations to massive corporate servers.
business use? Home computers were a luxury just a short time
ago. People felt lucky to have bulky desktops in
Reading homes and businesses. Now these computers are
smaller and more powerful. Many people use
0 Read the journal article. Then, choose the laptops or notebooks instead. Tablets provide
correct answers. added mobility. And now people can install
embedded computers just about anywhere.
1 What is the main idea of the article?
A recommendations for computer purchases This is all possible because of software engineers.
The software development industry strives to make
B the challenges of today’s software
life easier. So from all of us at The Weekly Techie:
engineering industry
thanks, software engineers!
C the equipment that a computer company
manufactures
D technology arising from advances in
server
software development

2 According to the article, which of the following

is NOT something that software engineers do?
A create programs for individual use on PCs
B develop complex software to run on L
government computing clusters
C connect many computers to large corporate
servers
D increase the size of desktops for homes and
businesses

3 What opinion does the article express about tablet

software engineering?
A It is expanding more quickly each year.
B It is responsible for improving many areas of
people’s lives.
C It is a good area in which to start a embedded computer
successful career.
D It is a subject that everyone should be
educated about.

desktop
laptop )
■M I, ✓
Vocabulary Speaking
0 Match the words (1-5) with the definitions (A-E). 0 With a partner, act out the
roles below based on Task 7.
1 _ PC 3 laptop 5 workstation
Then, switch roles.
2 _tablet 4 desktop
USE LANGUAGE SUCH AS:
A a very small computer that typically does not have a keyboard
Didn’t you finish...
B a hinged computer that is easy to transport
What are you d o in g ...
C a computer that is intended for personal use
Next, I’m going to ...
D a powerful computer that processes advanced tasks
E a computer that is intended for use in one location

Student A: You are an engineer.

0 Read the sentences and choose the correct words.
Talk to Student B about:
1 The student carried a desktop / notebook to class every day. • a program that he or she is
2 The company connected all of its computers to the same PC / developing
server. • the types of computers that the
3 Early computers / laptops were so large that they occupied program currently works on
entire rooms. • the types of computers that
4 A tablet / computing cluster is more powerful than most the program will work on
other types of computers.
5 The company installed embedded computers / workstations Student B: You are an engineer.
in employees’ cars. Talk to Student A about a
program that you are developing.
0 ft Listen and read the journal article again. What is a
benefit of using a tablet?
Writing
Listening 0 Use the conversation from
0 ft Listen to a conversation between two engineers. Task 8 to complete the project
Mark the following statements as true (T) or false (F). extension request.

1 _ The woman finished developing a program for desktops.

2 The man recommends creating another application for laptops.
Brown & Steele
Software Development:
3 The woman plans to make the program work with a touch
screen.
Project Extension Request Form
0 ft Listen again and complete the conversation. Project:

Engineer 1 Hey, Grace. What are you 1 ______________?

fV Current Progress: So far, I developed the
Engineer 2 I’m still developing the home banking application
program for use o n _________________ .
Engineer 1 Wait, didn’t you 2 ______________already?
Engineer 2 Well, sort of. I finished a version for 3 ______ Reason for Extension: I would like to
develop the program for use o n _______
Engineer 1: So what are you doing now? because __________________________ .
Engineer 2: Next, I’m going to create an application for 4 _____ An important feature of the new version
Engineer 1: Oh, that’s a good idea. 5 _____________________ will be _________________________
carry tablets nowadays.
Engineer 2: Right. That’s why 6 _________________ needs to
work well with a touch screen.
 Accessories and Peripherals

Get ready!
Q Before you read the passage, talk about
these questions.
1 What computer accessories are used to input
information?
2 What computer accessories are used to display
information?

Reading
0 Read the email. Then, mark the following
statements as true (T) or false (F).
1 __The order includes monitors in two different
sizes.
2 Some of the optical mice are not wireless.
3 The customer requested an extra package
of flash drives.

Vocabulary
0 Fill in the blanks with the correct words and
Dear Ms. Carmichael, phrases from the word bank.
Thank you for choosing peripherals from Worldwide
Comp Supply. Please ensure the following information is
correct:
ordi
r
wireless flat panel laser printer
Category Quantity Description S B 1 peripherals keyboard scroll wheel
Monitors 24 XR60 flat panel screen 1 The mouse is . ., so the
(17-inch)
user doesn’t have to plug it in.
12 XR90 flat panel screen 2 If th e ___________________ breaks, it’s difficult
(24-inch)
to move up and down on the screen.
Attachments 36 S740 QWERTY keyboard
3 Today’s ___________________ monitors are
30 SL90 optical mouse with much more popular than the old, rounded ones.
scroll wheel
4 The student types fifty words per minute on his
6 SL90W wireless optical mouse
with scroll wheel
5 The n e w . produces clear,
Printers 4 P1070 black-and-white laser precise text on each page.
printer
6 A monitor and a mouse are types of
4 PI66 photo-quality inkjet
printer with a built-in scanner

Congratulations! This order qualifies for eight FREE

storage devices. A package of ShurStore 4GB flash
drives is included in your shipment. Thank you for your
business!
Sincerely,
Paul Rossini ^
Worldwide Comp Supply
0 Place the correct words and phrases from the word Speaking
bank under the correct headings. @ With a partner, act out the
roles below based on Task 7.
Then, switch roles.
inkjet printer optical mouse
flash drive monitor scanner USE LANGUAGE SUCH AS:
I’m sorry about T
Displaying Inputting Storing Iordered... but
information information information I’ll throw in ...

Student A: You are a

representative. Talk to Student B
about:

0 »» Listen and read the email again. What are some • his or her accessory order
different features that an optical mouse might have? • an error in the shipment
• how you will resolve the
Listening problem

O Listen to a conversation between a representative

and a customer. Choose the correct answers. Student B: You are a customer.
Talk to Student A about an error
1 What is the main idea of the conversation? in your accessory order.
A placing a new accessory order
B correcting an error in an accessory order
Writing
C confirming the details of a recent accessory order
D reviewing the costs of an accessory order 0 Use the conversation from
Task 8 to complete the order
2 What product will the woman receive for free? correction request.
A extra wireless mice C a QWERTY keyboard
B packages of flash drives D a laser printer

Order Correction Request

O ** Listen again and complete the conversation.
C ustom er:________________________
^c-esentative: Thanks for calling Worldwide Comp Supply.
Order Number: ___________________
How 1 _____________________ you?
Customer: Hi, I’m calling about order number 25841. Some Description of Problem:
of the order 2 ______________. The customer was supposed to receive
=-ec<resentative: 3 ______________to hear that. What’s the
problem? Instead, she received______________ .
Customer: I ordered thirty-six 4 ______________. Thirty were
Correction Needed:
regular, and six were wireless.
We need t o _______________________ .
=-eoresentative: I see that on your order confirmation. 5 ______
______ were in the shipment? Please describe any special offers you
Customer: Well, I received all thirty-six mice. But 6________ made to the custom er:_____________ .
______________are wireless.