Best Practice Contract Management Workshop

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Procurement Services

Working to achieve Excellent Procurement

Best Practice Contract Management Workshop Proactive Contract management


Glenn Yates October 2007 Process Improvement Manager

Step Change Procurement

Step Change Procurement uil!ing locks

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" est #alue$ Sustainable Procurement ..the best combination o !ualit" an# $hole o li e costs% incorporating corporate social responsibilit"
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Essex County Council

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What are typical contract management pain points'


' (ealising bene its rom contracts)value or mone"* ' Increasing e+pectations o stakehol#ers ,-CC% en# customers% others*. ' Changing re!uirements over time* ' /o sight)input to the contract an#)or service speci ication* ' 0ack o ,or poor !ualit". speci ications an# 1PI2s* ' Poor supplier per ormance 3)or relationships* ' Internal cross4team communication* ' /o evi#ence to support -CC position at service revie$ meetings* ' 5oo man" suppliers)contracts to manage* ' Skills ,commercial% negotiation% relationship.% time management.....*
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Essex County Council

Step Change Procurement

(ey )spects o* Proactive Contract +anagement


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Procurement Services

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Essex County Council

Step Change Procurement

ECC Proactive Contract +anagement +o!el

' 4 Ps ' OGC ' LCE (You & Your Contractor) ' ECC experience ' Private Sector experience

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Essex County Council

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&he ,oun!ations
5 key inputs to proactive contract mana ement! -. Contract terms an! con!itions/ 0 2. Contract speci*ications/ 0 1. 2uman resources/ 0 3. 4ocumente! processes / 0 "o# #e mana e risk Per$ormance & re%ations&ip $rame#ork (output specs'met&o( statements) Contract mana ement team ski%%s "o# #e mana e service (e%ivery an( contractua% per$ormance

5. 6elationships 7 communication/ 0 "o# #e communicate #it& stake&o%(ers an( mana e key re%ations&ips

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Essex County Council

Step Change Procurement

8ap )nalysis 9uestionnaire


' Compare current process :ith ECC pcm mo!el ' %!enti*y gaps ' 6ecommen! actions to target gaps ' Provi!e support resources ' provi!e Support
A Process development A Training programme A eContract management

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Essex County Council

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&raining Programme Oct 0; +arch 0<


' You 3 Your Contractor 4 0on#onMet ' Managing sel ' Managing others ' In luencing ' Personal organisation ' Managing meetings ' Personal bran# ' Commercial a$areness 3 contracts

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Essex County Council

Step Change Procurement

(ey Challenges
' 8riginal business case bene its ' Where is the contract% $hatDs in it* ' Part o procurement c"cle
A Cross team & directorate communication

' Ma"be obvious but contract specs% t3c2s #e ine $hat nee#s to be manage# ' We nee# to manage our suppliers not the other $a" aroun# ' Change 3 le+ibilit" ' So t skills
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Essex County Council

Procurement Services
Working to achieve Excellent Procurement

for your time......


October 2007

Step Change Procurement

)8E=4)
EF.FF A EF.EF EF.EF A EE.2F EE.2F A EE.&F EE.&F A EE.>F Intro#uctionG (ichar# =a$tin 4 9sst ;irector Procurement -CC Break4out into 6 s"n#icate groups Break Sue 7arro$% Sourcing% Procurement 3 Contract Management Su olk Count" Council EE.>F A E2.2F E2.2F A E2.6F E2.6> A E&.&F E&.&F A E&.>F Implementing BPCM at -sse+ Count" Council 4 Glenn Yates S(M at -sse+ Count" Council A Ian =olling$orth Lunch (a light buffet lunch will be provided) 9nton Bull% =ea# o Procurement 3 Service Improvement /or$ich Cit" Council E&.>F A E>.F> E>.F> A E>.E> E>.E> A E>G&> E>.&> A E>.>> E>.>> A E?.FF Procurement Services Break4out into 6 s"n#icate groups Break CM in 9#ult =ealth Care 3 Well Being at -CC A 1arine Williams eContract management at -CC A Chris Penne" A Innovations Manager Close A Glenn Yates
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Essex County Council

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