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Emotional Intelligence BY Syed Muhammad Asim

This document provides an overview of emotional intelligence (EI), including its definition and importance. It discusses two viewpoints on emotions in the workplace and how EI can help mitigate stress. EI involves four components: self-awareness, self-management, social awareness, and relationship management. Developing self-awareness of one's emotions is the foundation for improving EI. Empathy, social skills, and managing others' emotions are also important aspects of EI. Measuring and developing one's EI can lead to benefits such as greater emotional stability and interpersonal sensitivity.

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72 views

Emotional Intelligence BY Syed Muhammad Asim

This document provides an overview of emotional intelligence (EI), including its definition and importance. It discusses two viewpoints on emotions in the workplace and how EI can help mitigate stress. EI involves four components: self-awareness, self-management, social awareness, and relationship management. Developing self-awareness of one's emotions is the foundation for improving EI. Empathy, social skills, and managing others' emotions are also important aspects of EI. Measuring and developing one's EI can lead to benefits such as greater emotional stability and interpersonal sensitivity.

Uploaded by

gandhi024
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 24

EMOTIONAL

INTELLIGENCE
BY
SYED MUHAMMAD ASIM

A Definition
The term emotional intelligence was officially
coined in 1990 by Salovey and Mayer
Emotional Intelligence/Quotient is the capacity
for recognizing our own feelings and those of
others, for motivating ourselves, and for
managing emotions well in ourselves and in our
relationships. Emotional intelligence describes
abilities distinct from, but complementary to,
academic intelligence.
- Daniel Goleman (1998)

So whats EI and why is it important?


Some
research
shows that IQ can
help
you
to
be
successful to the
extent of
20
percent only in life.
The
rest
of
80
percent
success
depends on your EQ.

20%
IQ
80%
EQ
3

TWO VIEW POINTS ABOUT EQ

Traditionalists
say that emotions

High performers
say that emotions

Distract

Motivate

us
Increase our
vulnerability
Cloud our judgment
Inhibit free flow of data
Must

us
Increase our confidence
Speed our analysis
Build trust
Provide vital feedback
Must be managed

be controlled

Physiology & Emotion

Why are we spending time on this?

Its important to understand how our brains


process basic and higher level emotions.

This will increase your awareness of why we


react the way we sometimes do.

Emotion and your body have a big relationship!

ThereforeBasic Emotions-presumed to be hard wired and


physiologically distinctive

Joy
Surprise
Sadness
Anger
Disgust
Fear
Empathy (Not
necessarily)

therefore, emotion has


an evolutionary basis
but basic
emotions can
overwhelm
rational thinking

High Stress Context


A hospital can at times be a
complex and stressful
environment where interpersonal
interactions to both patients and
staff are of paramount
importance. Some people thrive
on this (e.g. some ER), some are
overwhelmed by it.
EI mitigates the effects of stress.
Fariselli, L. & Freedman, j. Stress, Emotional Intelligence
and Performance in Healthcare (2008)

Both Physiological &


Psychological aspects at
work here.

Source: Six Seconds (www.6seconds.org)

The Psychological side of


Emotion
The 4 Components of EI
1.
2.
3.
4.

Self Awareness
Self Management
Social Awareness
Relationship Management

http://www.youtube.com/watch?
v=zVxdUqLJT6s&list=PL178CA240E1F56721&index=33&feature=pl
pp_video - Emotional Intelligence Part 1 8 minutes

10

11

Emotional development

The development of EI
A genetic
contribution is likely
They are not destiny
(timidity)
Early expression of
emotion by parents
helps learning
Early abuse hinders
learning

Poor ability to read


others emotion
may lead to the
development of
poor social skills.

13

Value of taking time for


self- awareness requires
abilities

to recognize appropriate body cues and


emotions
to label cues and emotions accurately
to stay open to unpleasant as well as
pleasant emotions
includes the capacity for experiencing and
recognizing multiple and conflicting
emotions
14

Using emotions to maximize


intellectual processing and decision
making
Self Awareness is the foundation for EI development in everybody

Gut feeling can be used to effectively guide decisions- a neurological


understanding of how unconscious and conscious gut feelings guide
decisions, e.g., when prioritizing, emotions help move the decisions.
Harness emotions to promote or hinder motivation. (Anxiety, hostility,
sadness)

15

Developing empathy

Empathy is a feeling different from sympathy. When one is


sympathetic, one implies pity but maintains distance from
another persons feelings. Empathy is more a sense that
one can truly understand or imagine the depth of another
persons feelings. It implies feeling with a person, rather
than feeling sorry for a person.
Empathy is a translation of the German term Einfhlung,
meaning to feel at one with. It implies sharing the load, or
walking a mile in someone elses shoes, in order to
appropriately understand that persons perspective.
In research on married couples, empathy appears to include
matching the physiological changes of the other person.

social
awareness

16

Developing empathy links


to
Greater emotional
stability
Greater
interpersonal
sensitivity
Greater affiliation.

17
Developing empathy

The danger of the nice


personality
Have you ever met a nice
person, but the alarm
bells have gone off?
Charisma draws in but not
always to desired ends,
e.g., Hitler, Jim Jones.
Empathy can be faked; so
can other emotions.

18

The art of social relationships-managing emotions in others

To excel at people skills means having and using the


competencies to be an effective friend, negotiator, and
leader. One should be able to guide an interaction, inspire
others, make others comfortable in social situations, and
influence and persuade others.

social
skills

19

The subtle and complex abilities


which underlie people skills
Being attuned to
others emotions
Promoting comfort in
others through the
proper use of display
rules
Using own emotional
display to establish a
sense of rapport

20

Emotion related dysfunction

all or nothing thinking


overgeneralization
excessive worrying
worrying as magical thinking
disqualifying the position
jumping to negative
conclusions
should statements
labeling & mislabeling
personalization
stonewalling
criticism; contempt

Impacts on physical
health

cardiovascular disease
progression of diabetes
progression of cancer
onset of hypertension
Stress related illness

Impacts on
relationships
Impacts on mental
health
21

There are instruments to measure EI...


Take time for mindfulness
Recognize and name
emotions
ID the causes of feelings
Differentiate having the
emotion and doing something
about it
Learn optimism to challenge
distortion
Learn distraction techniques
Listen to voice of experience
Develop Listening skills
Reuvens Bar-on EQi
22

My Unique Ability exercise


This is a Self Awareness
exercise
Based on the principle that
you are particularly skilled at
something that adds value to
both your professional
(current or future) and
personal life.
Delegation is the key to
Management its not
outsourcing your job!
Trends emerge, these are the
areas to reflect on, discuss
with close friends/relatives.
23

QUESTIONS

24

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