Scribd Logo
Upload

Welcome to Scribd!

  • 157 views

    Chapter 2 Non Verbal Communication

    Uploaded by

    vasundhra
    The document discusses non-verbal communication, including its definition, significance, goals and various types such as kinesics, oculesics, haptics, proxemics, appearance and artifacts, paralanguage and chronemics. It provides details on each type and tips for effective non-verbal communication.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Chapter 2 Non Verbal Communication

    Uploaded by

    vasundhra
    157 views15 pages
    The document discusses non-verbal communication, including its definition, significance, goals and various types such as kinesics, oculesics, haptics, proxemics, appearance and artifacts, paralanguage and chronemics. It provides details on each type and tips for effective non-verbal communication.

    Original Title

    _chapter-2-non-verbal-communication

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses non-verbal communication, including its definition, significance, goals and various types such as kinesics, oculesics, haptics, proxemics, appearance and artifacts, paralanguage and chronemics. It provides details on each type and tips for effective non-verbal communication.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    157 views15 pages

    Chapter 2 Non Verbal Communication

    Uploaded by

    vasundhra
    The document discusses non-verbal communication, including its definition, significance, goals and various types such as kinesics, oculesics, haptics, proxemics, appearance and artifacts, paralanguage and chronemics. It provides details on each type and tips for effective non-verbal communication.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 15

    Business Communication

    2nd Edition

    Meenakshi Raman
    &
    Prakash Singh
    Chapter 2
    Non-verbal
    Communication

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Agenda

    Definition

    Significance

    Goals

    Types

    Effectiveness

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Definition

    Communication through any means other than words

    Communication that uses non-linguistic means

    Transfer of meaning by body language, space, time,


    paralanguage

    All external stimuli other than spoken or written words

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Significance
    •70-90% communication is non-verbal
    •Words—objective information
    •Actions speak louder than words
    •Words conceal actions reveal
    •Non-verbal—true feelings and attitudes
    •Central to interpersonal relationships
    •Leaders and managers—to create impression, manage
    interaction
    •Greater impact

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Goals

    • Express emotions

    • Send relational messages

    • Convey deception

    • Send messages of power & persuasion

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Types of Non-verbal Codes

    • Kinesics
    • Oculesics
    • Haptics
    • Proxemics
    • Appearance & Artifacts
    • Paralanguage / Vocalics
    • Chronemics

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Kinesics

    Articulation of body
    • Facial expressions : Infinite in variety; Neutral,
    relaxed, tense, uplifted, droopy; 55% impact
    • Postures : Right posture: Head position, legs,
    angle of the body, body relaxation and tension,
    height; Perceived competence
    • Gestures : Arms & Hands; Conscious &
    Spontaneous
    Business Communication ©Oxford All rights reserved
    University Press, 2012
    Oculesics

    Eye Contact
    • Direct and powerful form; most noticeable
    • Effect on three components of credibility:
    dynamism, competence, trustworthiness
    • Avoidance of eye contact
    • Gaze and mutual gaze
    • Differ among cultures
    • Helps both the sender and receiver
    Business Communication ©Oxford All rights reserved
    University Press, 2012
    Haptics

    Touch / Tactile Communication

    To comfort

    To establish dominance

    To establish bonds

    Intentions, feelings, relationship, respect

    Functional , social, friendship, love

    Important means—convey warmth, comfort, reassurance

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Proxemics

    Spatial Relationships
    • Personal space / personal bubble / comfort zone
    • Territorial boundaries directly influence daily
    encounters
    • Distance is crucial to send right signals
    • Intimate, personal, social, public
    • Culture-specific

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Appearance & Artifacts

    • Crucial first impression / Creates an image


    • Major factor in judging a person / provides the
    first available data
    • Clothing, grooming, accessories
    • Status, personality, credibility, capability
    • Inferences are made—right or wrong
    • Necessary to pay attention

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Paralanguage / Vocalics

    • Voice communicates something beyond language


    • Paralanguage: all vocally-produced sound that is
    not a direct form of linguistic communication
    • Non-lexical vocal communication: Tone,
    inflection, pitch, intensity, articulation, rhythm,
    quality
    • Dysfluencies / pauses , tempo / pacing

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Chronemics

    • Use of time as a message system


    • Punctuality, deadline, waiting time
    • Create an impact
    • Amount of importance we give
    • Rules and customs vary in cultures

    Business Communication ©Oxford All rights reserved


    University Press, 2012
    Tips for Effectiveness

    • Observe and understand


    • Use good eye contact
    • Use your face and voice appropriate to situation
    • Adopt postures that reveal confidence and
    sincerity
    • Use gestures to drive home your points
    • Be aware of the contradiction between verbal and
    non-verbal cues
    • Understand the cultural differences

    Business Communication ©Oxford All rights reserved


    University Press, 2012

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy