Business Communication 2 Edition: Meenakshi Raman & Prakash Singh
Business Communication 2 Edition: Meenakshi Raman & Prakash Singh
Business Communication 2 Edition: Meenakshi Raman & Prakash Singh
nd
2 Edition
Meenakshi Raman
&
Prakash Singh
These slides are used for teaching purpose only. Some additional slides were added accordingly.
Chapter 10
Effective Listening
Definition
Process
Advantages
Poor listening
Types
Barriers
Strategies
1. Sensing / selecting
2. Interpreting
3. Evaluating
4. Responding
5. Memory
Lecturer’s note
HEARING = LISTENING?
Informative Listening
Attentive Listening
Relationship Listening
Appreciative Listening
Critical Listening
Discriminative Listening
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