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    Module 13: Troubleshooting Hardware and Drivers: MD-100 Windows 10

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    Module 13: Troubleshooting Hardware and Drivers: MD-100 Windows 10

    Uploaded by

    CourageMarume
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    MD-100T00-ENU-PowerPoint_M13

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    50 views26 pages

    Module 13: Troubleshooting Hardware and Drivers: MD-100 Windows 10

    Uploaded by

    CourageMarume

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
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    MD-100 Windows 10

    Module 13 : Troubleshooting
    Hardware and Drivers

    © Copyright Microsoft Corporation. All rights reserved.


    Troubleshooting Device Driver Failures

    Module Overview of Hardware Troubleshooting


    agenda

    Troubleshooting Physical Failures

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 1: Troubleshooting Device Driver
    Failures

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 1: Troubleshooting Device Driver Failures

    Tools for Managing and Troubleshooting Device Drivers

    Driver Roll Back

    Managing Signed Drivers

    Staging Device Drivers

    Restricting Device Installation

    © Copyright Microsoft Corporation. All rights reserved.


    Tools for managing devices

    Use Device Manager to:


    • View devices, their drivers, details, settings, and events
    • Enable and disable devices
    • Install, update, uninstall, and roll back device drivers
    • Troubleshoot device issues
    • Manage devices locally only

    Other tools include:


    • Windows PowerShell
    • DevCon.exe tool

    Remote Desktop or Windows PowerShell


    remoting

    © Copyright Microsoft Corporation. All rights reserved.


    Driver Roll Back

    Nondestructive operation, but requires restart

    Reinstalls previous version of device driver:


    • Not available if device driver has never been updated
    • Only active and functional drivers are backed up

    Supports one level of rollback:


    • If you perform a rollback, you cannot roll back again

    Driver Roll Back is not available for printers

    Multifunction devices are handled on an


    individual function basis (printer, scanner)

    Can be performed from safe mode:


    • If malfunctioning driver is preventing normal operation
    © Copyright Microsoft Corporation. All rights reserved.
    Managing Signed Drivers

    Windows 10:
    • 32-bit warns you if a driver is not signed
    • 64-bit requires signed drivers

    Driver signing does not modify driver


    functionality

    © Copyright Microsoft Corporation. All rights reserved.


    Staging Device Drivers

    Benefits of Staging Driver Packages


    • Allows only known authorized drivers to run
    • Improves security
    • Reduces support costs
    • Better user experience

    © Copyright Microsoft Corporation. All rights reserved.


    Restricting Device Installation

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 2: Overview of Hardware
    Troubleshooting

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 2: Overview of Hardware Troubleshooting

    Hardware-Related Problems

    Understanding USB Devices

    Understanding Wireless Devices

    Gathering Hardware Information

    Best Practices for Troubleshooting Hardware Issues

    © Copyright Microsoft Corporation. All rights reserved.


    Hardware-Related Problems

    • Physical Issue
    • Driver Issue

    © Copyright Microsoft Corporation. All rights reserved.


    Understanding USB Devices

    Controlling USB Devices


    • Prevent users from installing any device.
    • Allow users to install only devices on an approved list.
    • Prevent users from installing devices that are on a prohibited list.
    • Deny read or write access to removable devices or removable media.

    © Copyright Microsoft Corporation. All rights reserved.


    Understanding Wireless Devices

    Troubleshooting Wireless Devices


    • WiFi/Bluetooth Enabled
    • Airplane mode
    • Discovery
    • Pairing
    • Device proximity
    • External interference

    © Copyright Microsoft Corporation. All rights reserved.


    Gathering Hardware Information

    • Event Viewer
    • System Information Tool
    • Device Manager
    • Windows Powershell
    • Windows Memory Diagnostics tool
    • Central Device Management Inventory

    © Copyright Microsoft Corporation. All rights reserved.


    Best Practices for Troubleshooting Hardware Issues

    • Physical Connection?
    • Compatible Device?
    • Review Event Viewer logs
    • Recent driver change?
    • Update device firmware/BIOS

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 3: Troubleshooting Physical Failures

    © Copyright Microsoft Corporation. All rights reserved.


    Lesson 3: Troubleshooting Physical Failures

    Replacing Devices

    Vulnerable Hardware Devices

    Guidelines for Replacing Hardware

    Diagnosing Memory Problems

    Diagnosing and Troubleshooting Disk Problems

    © Copyright Microsoft Corporation. All rights reserved.


    Replacing Devices

    © Copyright Microsoft Corporation. All rights reserved.


    Vulnerable Hardware Devices

    • Drives
    • PSUs
    • Fans
    • CPU/GPU
    • Memory
    • Battery

    © Copyright Microsoft Corporation. All rights reserved.


    Guidelines for Replacing Hardware

    • Identify root cause


    • Warranty concerns
    • Static electricity
    • User interruption

    © Copyright Microsoft Corporation. All rights reserved.


    Diagnosing Memory Problems

    Windows Memory Diagnostics Tool

    © Copyright Microsoft Corporation. All rights reserved.


    Diagnosing and Troubleshooting Disk Problems

    © Copyright Microsoft Corporation. All rights reserved.


    Practice Labs

    Recovering Windows by using a Restore Point Troubleshooting Hardware by Using Windows


    Memory Diagnostics

    © Copyright Microsoft Corporation. All rights reserved.


    Module Review

    © Copyright Microsoft Corporation. All rights reserved.


    © Copyright Microsoft Corporation. All rights reserved.

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