Milestone 4 Sem2 Final
Milestone 4 Sem2 Final
Milestone 4 Sem2 Final
W H AT M A K E S U S B E T T E R : G r o u p d i s c u s s i o n , p e r f e c t
decision making and mutual thinking.
P R O B L E M S TAT E M E N T :
C O N T E X T: PROBLEM A LT E R N AT I V E :
• The problem • Lots of expenditure
• Lack of management • Customers can
occurs when
• Quality not up to the decrease the time
the budget of
choice of the customer . span of their trip.
the trip goes
beyond their
limit.
CUSTOMERS: E M O T I O N A L I M A P C T: A L T E R N A T I V E
• The customers are SHORT COMINGS:
really disheartened
• Customers who want to get and disa 3
ppointed. • Customers cannot
affordable packages . cover all the
• Travelling is becoming viewing spots of
uncomfortable for aged QUANTIFIABLE the region of their
people . I M PA C T: respective trips.
• Customers are facing food
quality issues . • 70% anxiety and
30% depression.
O P P O R T U N I T Y:
P R O B L E M D E F I N AT I O N : PROBLEM DESCRIPTION:
• As we are taking the amount in installment
• Lots of expenditure from the customers hence we are facing some
• Lack of management financial issues .
• Quality not up to the choice of the customer • Due to pandemic we had to reduce some staffs
. from our company so we are lacking enough
employees .
• As we are providing the cheapest rates so it is
becoming very difficult for us to cope up with
the desires of the customers.
C U S T O M E R PA I N / J T B D : O P P O RT U N I T Y :
• Customers who want to get affordable • This problem can be solved by reducing the
packages . number of days of trips.
• Travelling is becoming uncomfortable for aged • Special attendants will be there to look after the
people . needs of the aged people.
• Customers are facing food quality issues . • Some utensils to be carried and cook to be
provided for arranging quality foods for our
customers.
C U S T O M E R I N T E RV I E W A N D S U RV E Y:
RESULTS
How many customers did we interview? 26
How many of them agree this is a problem that needs to be 26
solved?
How many of them said they can already solve this problem and 0
don’t need a solution
R AT I N G S :
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STEPS OF PROBLEM DEFINATION:
P R O B L E M D E F I N AT I O N : CRITICALITY OF PROBLEM :
• Taxation and Tourism is one of the • This problem is critical for the
sectors that governments heavily tax. people who are concerned about
• Travel marketing. Tourists or travelers their mental health.
can at times deem travel marketing to
be false, inadequate or exaggerated.
• Globalization.
• Security.
SOLUTION: I N C R E M E N TA L B E N E F I T S :
• We will help them to choose from a • The customers can visit their dream
wide variety of packages which will place without burdening himself/herself
start from a low amount so that with the total amount at a time.
everyone can afford it and visit their
dream destination.
• We will also not take the payment at a
time. We will be taking it in terms of
installments for a period as per the
better interest of the concerned party.
M A A R K E T A N A LY S I S :
ADDOPTION
RATES
SALES CYCLE
How sales are How people
going on will react
MARKET SIZING:
• Psychographic • Among 30 to
70 years old
people in
Ramrajatala Characteristics of Niche
Segment Niche
Demography Geography Psychography Others
50 thousand people in
SOM our local area
SOLUTION:
SOLUTION DESCRIPTION:
We offer -- People to choose from a wide variety of packages which will start from a low amount so that everyone
can afford it and visit their dream destination.
Currently the customers are addressing the problem by -- cheaper trips
Our solution offers customers the benefit of -- Low Prices than other tours and travels
The details of our offering consist of :
1. On demand market
2. Easy instalments
3. Efficient and experienced guides
4. Simple booking procedure
Goals :
Frustrations :
Name: Motivation :
Age (in years) : 21 *Customers high
• Cancelation of trips at the last
Gender : Male ratings and
moment makes disturbances.
Profession : College Student positive reviews .
• Travel sickness of customers.
and currently studying *Customers
• Customers often wants to change
Business. satisfaction
hotels which creates a chaos
Location : Kolkata
Personality: He has a
reserved personality Bio :
BIO
• As he is of a reserved personality he had no complains about our service .
• He had no problems regarding our hotels .
• He was completely satisfied by our transportation.
• He was satisfied by the guides we provided for sight seeing.
• He was only a bit dissatisfied by our complimentary food which according
to him had less variations
VA L U E P R O P O S I T I O N C A N VA S :
WHAT COMPETITIVE ADAVANTAGES WILL YOU BUILD TO KEEP THE PROMISE OF YOUR UNIQUE
VALUE PROPOSITION:
• Hypothesis 1 • Hypothesis 3
• Can I have goo d number of customers?
• Hypothesis 2 • Hypothesis 4
LEADS:
?...............50 k..........
OPPORTUNITIES/
PERSPECTS:
?.........................
CUST
OME
R:
?......
........
.nich
e......
...
CUSTOMER ACQUISITION PLAN TEMPLATE:
1 2 3 4 5
Target Customer Target Customer Channels to be Estimated Estimated cost
Segment (Type) Segment used to attract the number of leads to convert these
(Number) target customer leads to actual
segment customers
SLAES PLAN TEMPLATE :
CUSTOMER ACQUISITION PLAN TEMPLATE:
UNIT ECONOMICS TEMPLATE :
CAC FOR A MONTH(quarterly basis) = (SALES AND MARKETING COST FOR A MONTH)/NUMBER OF
CUSTOMERS GAINED IN THAT MONTH.(data should match with financial plan)
CLV(customer live value cost) = (Total revenue earned from a customer * average customer lifespan)-
CAC
BRANDING, POSITIONING AND CHANNELS :
FUNDING PLAN
Development
Which stage is your venture in?
(Idea/Development/Validation/Early
growth/Growth/Maturity)
Rs.10,00,000/-
How much funds do you need to take your venture to the next
stage?
Rs.2,00,000/-
How much can you cover through
self-funding/bootstrapping?
Rs.8,00,000/-
How much do you need the external investors to invest?