EFFECTIVE COMMUNICATION

IN A CULTURAL FRIENDLY
FARHANA SYAKIRA, FARISHA ARIANA,ANIS AISYAH,FARAH NABILLA
 Table of Contents

01 02
Introduction Effective Communication Skill
● DEFINITION ● VERBAL AND NON-VERBAL
● LANGUAGE REGISTER
● POLITENESS

03 04
The National Language as The Importance of Effective
Medium of Unity Communication Skills
Introduction
Effective communication is defined as communication between
two or more people in which the intended message is −
properly encoded. delivered through appropriate channel.
received. properly decoded and understood by the
recipient(s)
 EFFECTIVE
COMMUNICATION SKILLS
 01
Verbal and Non-Verbal
 DIFFERENCES
BETWEEN
VERBAL NON-VERBAL
&
COMMUNICATION COMMUNICATION
● It is an exchange of information by words ● It is an exchange of information by wordless
cues
● Verbal communication has less chance of
confusion and misunderstanding the ● Non-verbal communication has more
message chances of confusion and misunderstanding
in the message
● It can lead to prompt interchange of
information ● It takes up a lot of time

● Verbal communication doesn’t essentially ● Non-verbal communication requires the

require the presence of both the parties at presence of both the parties at the same
the same place place
 VERBAL
COMMUNICATION SKILLS

Active Listening Be Mindful of Tone

● Your tone plays a crucial role in verbal
● To apply active listening skills, give the
communications, and how you use it can affect
other person your full attention to
the way your audience engages with you.
ensure you not only hear the words
Combing a friendly and warm tone with a smile
they say but also the message they makes a positive impression.
want to convey. When the other person ● Meanwhile, speaking in a flat or monotone
feels heard, they feel more interested manner can make you appear uninterested,
in reciprocating and hearing what you which can put off an audience. Also, try to vary
have to say. your tone and use inflection to emphasize
important points. This technique is an easy way
to focus the attention of your audience.
 VERBAL
COMMUNICATION SKILLS

Use Concise Language Speak with Confidence

● Being succinct when speaking not only make your ● One way to build confidence before planned
message easier to understand but also gets your conversations, presentations or speeches is to
main points across to the audience sooner. Before make mental or physical notes about what you will
speaking, ask yourself how you can present the discuss. These notes do not have to be a script
information as clearly and in as few words as but should highlight the main points you want to
possible. make.
● Whether you are writing or speaking, avoid using ● Your notes provide a direction for your verbal
complicated words and sentences or including interaction, showing you know what you need to
irrelevant information. Taking these steps will focus on or where you need to steer the
ensure your audience clearly understands your conversation. Having a plan will make you feel
primary points and can respond accordingly much more prepared, boosting your confidence.
 NON-VERBAL
COMMUNICATION
Look for
Incongruent Behaviors Good Eye Contact
● Good eye contact is another essential
● If someone's words do not match their
nonverbal communication skill. When people
nonverbal behaviors, you should pay careful
fail to look others in the eye, it can seem as if
attention. For example, someone might tell
they are evading or trying to hide something.
you they are happy while frowning and staring
at the ground.

● When words fail to match up with nonverbal ● Some communication experts recommend
signals, people tend to ignore what has been intervals of eye contact lasting four to five
said and focus instead on unspoken seconds. Effective eye contact should feel
expressions of moods, thoughts, and natural and comfortable for both you and
emotions. So when someone says one thing the person with whom you are speaking.
but their body language suggests something
else, it can be useful to pay extra attention to
those subtle nonverbal cues.
 02
Language Register
● The language register (also called linguistic register and speech register)
definition describes the way a person speaks in relation to their audience.
● A speaker modifies their language register to signal levels of formality
according to their relationship to their audience and intended purpose of
speech.
● In English, for example, a speaker might modify their speech to fit a formal
language register by using more complex vocabulary and clear articulation,
and by omitting any slang or informal speech.
 TYPES OF
LANGUAGE REGISTER

FROZEN FORMAL
REGISTER REGISTER
● Frozen register describes speech that is ● Formal register describes speech that is
so formalized that it is often produced via elevated, precise, and often professional,
recitation rather than spontaneous official, or impersonal in nature. In
speech production. English, many components of the formal
● This can also be described as ritualistic register involve the use of standard
speech and is sometimes called static grammar.
register because the utterances are ● A speaker using formal register might, for
spoken exactly the same each time. example, ensure that they use complete
● Some examples of a frozen register sentences, standard vocabulary, and
include reciting a pledge, a prayer, or exact pronunciation of words.
wedding vows.
 TYPES OF
LANGUAGE REGISTER

CONSULTATIVE CASUAL
● Consultative register describes speech ● Casual register (sometimes also called
that involves the participation of all informal register) describes speech that
parties. is informal or imprecise.
● In English, this register can use both ● Uses many non standard grammatical
standard and nonstandard grammatical forms, such as slang, incomplete
forms, the use of which is heavily reliant sentences, or regional phrasing.
on social context. ● Primarily serves to accommodate normal
● For example, it is more appropriate to conversations that do not require
use nonstandard speech when complex explanations, are imbalanced in
addressing a cashier using consultative terms of speaker-listener participation,
register than with a professor. and move from topic to topic naturally.
 TYPES OF
LANGUAGE REGISTER

INTIMATE
● Intimate register describes speech that is about personal topics used between close
acquaintances, such as family members, close friends, or romantic partners, and can
employ standard or nonstandard grammatical forms.
● A listener will usually also use intimate register to reply to someone also using this
register. Intimate register is used to discuss topics that the speaker does not wish to be
public knowledge, such as personal stories, problems at work or school, or secrets.
● The purpose of intimate register is not just to convey matters that are personal; it is also
important in strengthening emotional connections between individuals, as its mutual use
between participants indicates an empathetic conversation.
 03
Politeness
 attracts positive
attention
People notice mannerisms and tend
to respond in kind. Seeing a smile or gives tough situations a
hearing one tends to make you smile
too. chance to get turned
around

gets your message delivered and We had a service issue at a

restaurant. The manager
responded to in the ways you apologized, acknowledged
want our point of view, took our
suggestions under
Open communication between advisement and bought us
students and teachers is essential in lunch – all with a smile and
preventing misunderstandings and calming anecdotes. We left
conflict. as happy customers
THE NATIONAL LANGUAGE
AS MEDIUM OF UNITY
 WHAT IS NATIONAL
LANGUAGE?
Language spoken by a large part of the
population of a country, which may or
may not be designated an official
language
 THE IMPORTANCE OF NATIONAL
LANGUAGE

A national National language National language

language makes indicates the national can be a favoured
a country character of a source of
respectable. country. interaction at the
level of entry for
businesses.
WHAT IS THE NATIONAL LANGUAGE OF MALAYSIA
AND WHY IT BECOMES THE NATIONAL LANGUAGE?

The national language of Malaysia is Malay

language. In 1957, Malay language was promoted
as the sole national language of Malaysia in order
to create a common Malaysian identity for its
diverse multi-ethnic and multi-lingual populace.
 HOW DOES NATIONAL LANGUAGE PROMOTES
UNITY?
● It allows us to understand and appreciate the history of our
ancestors and our upbringing.
● Enhances the relationship that existed between the various
ethnic groups.
● Helps to bridge the gap between the rich and poor, the
privileged and the less privileged.
● National language helps people from different cultures to
express their feelings, desires, and queries to one another.
● Helps in protecting and restoring dying languages.
 THE IMPORTANCE OF
EFFECTIVE
COMMUNICATION SKILLS
 Trust Better Relationship
build trust between a person as they listening to what someone is saying,
accomplish tasks,conveyed the offering feedback, providing
message well, deliver opinions and suggestions or simply interact with
ideas, and set goals for themselves. them demonstrates mutual respect
and helps people feel heard.

Handle Conflict Problem Solving

Open communication between make sure all students are heard and
students and teachers is essential in everyone involved has a chance to
preventing misunderstandings and speak, and come to a solution that
conflict. everyone agrees to and resolves the
problem.
● Increase Productivity
The better your communication skills, the more effectively you can perform these
tasks. In turn, your students will make more academic progress. Studies have found
that the success of students is directly related to interactive, engaging teaching
environments formed by able teachers (see Mashburn et al., 2008). Additionally, the
way that you communicate with your students can positively affect their perceptions of
school, their role in the classroom, themselves and their abilities, and their motivation
to succeed (see Dobbs & Arnold, 2009).

● Enhance Teamwork Skills

Teamwork and group discussions contribute to making the classroom a more
comfortable environment. By working in small groups, students are able to share their
ideas more easily, and improve their own communication skills. These activities also
give them a good opportunity to ask you questions and get feedback on their work,
leading to effective communication between you, better understanding of the lesson,
and academic benefits.
Thank You
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