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    Report Writing (BHM)

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    69Sutanu Mukherjee
    This report summarizes an investigation into delays in patient admissions at the Jaswant Singh Medical Center in Gwalior, India. Surveys found that 60% of patients experienced some delay and 10% experienced significant delays. Delays were caused by factors such as patients' low literacy levels, need for assistance filling forms, lack of local health centers requiring travel, and need for diagnostic tests prior to admission. The report concludes these delays negatively impact the patient experience and hospital reputation. It recommends setting up additional facilities and streamlining processes to reduce bottlenecks and speed up admissions.

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    Report Writing (BHM)

    Uploaded by

    69Sutanu Mukherjee
    110 views17 pages
    This report summarizes an investigation into delays in patient admissions at the Jaswant Singh Medical Center in Gwalior, India. Surveys found that 60% of patients experienced some delay and 10% experienced significant delays. Delays were caused by factors such as patients' low literacy levels, need for assistance filling forms, lack of local health centers requiring travel, and need for diagnostic tests prior to admission. The report concludes these delays negatively impact the patient experience and hospital reputation. It recommends setting up additional facilities and streamlining processes to reduce bottlenecks and speed up admissions.

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    This report summarizes an investigation into delays in patient admissions at the Jaswant Singh Medical Center in Gwalior, India. Surveys found that 60% of patients experienced some delay and 10% experienced significant delays. Delays were caused by factors such as patients' low literacy levels, need for assistance filling forms, lack of local health centers requiring travel, and need for diagnostic tests prior to admission. The report concludes these delays negatively impact the patient experience and hospital reputation. It recommends setting up additional facilities and streamlining processes to reduce bottlenecks and speed up admissions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    110 views17 pages

    Report Writing (BHM)

    Uploaded by

    69Sutanu Mukherjee
    This report summarizes an investigation into delays in patient admissions at the Jaswant Singh Medical Center in Gwalior, India. Surveys found that 60% of patients experienced some delay and 10% experienced significant delays. Delays were caused by factors such as patients' low literacy levels, need for assistance filling forms, lack of local health centers requiring travel, and need for diagnostic tests prior to admission. The report concludes these delays negatively impact the patient experience and hospital reputation. It recommends setting up additional facilities and streamlining processes to reduce bottlenecks and speed up admissions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 17

    Report Writing

    ~Namrata Chakrabortty
    Overview
    • Nature and Significance
    • Types of reports
    • Different formats
    • Writing strategies
    What is a Report?
    • A statement or compilation of facts
    • Deals with some event/happening/problem
    A Report on Child Diabetes
    Who are affected?
    Children in which age groups?
    How to deal with the disease?
    • These facts are analyzed & classified
    • Containing in-depth studies help in decision making
    • Tell us what do which steps to take how to deal with situations & crises
    Nature and Scope

    • Objective
    • Accurate study of facts
    • Informative
    • Research-based
    • Uses methodology (for analysis & evaluation)
    • Wide-ranging/even global in importance
    Features

    • Precise
    • Close observation/detailing
    • Accuracy of facts
    • Relevance of facts & observations
    • Reader-friendly
    • Clear & understandable-using simple language, avoiding unnecessary
    jargon
    • Using a suitable format
    Types of Report

    • A short report-a letter/memo report


    • Formal reports-more detailed-may contain a title page, letter of transmittal,
    a table of contents & a list of illustrations
    • Information reports-(collect info for reader)-patient info/hospital
    infrastructure/admin
    • Analytical reports-(interpret data but do not recommend action) eg. Annual
    reports, audit reports
    • Recommendation report-recommend action/solution-eg. feasibility
    reports, justification reports, problem-solving reports
    Report Formats
    Each report--has a specific format
    Certain common features are:
    • Title page
    • Introduction
    • Terms of reference
    • Methods (Procedure)
    • Findings (Research)
    • Discussion (Analysis with graphs/other data)
    • Recommendations (based on the findings)
    Structuring a Report
    • Define the problem/objective-what does the reader want? (info/data/analysis) --
    patient management system
    • Establish the hypothesis--if waiting time can be reduced overall patient admission &
    satisfaction will improve
    • Seek data—a)Primary-surveys, interviews
    b)Secondary--historical info

    A Report on the Patient Management System of Jaswant Singh Medical Center,


    Gwalior, M. P.
    by
    Sambuddha Ghosh
    Hospital Management Supervisor
    Writing Process
    Objective

    Planning

    Gathering
    Information

    Organizing
    Information

    Structuring

    Drafting

    Editing
    Writing Strategies

    • Plan your work-objective?


    • Do research-collect data
    -questionnaires
    -field trips
    -observation
    -books/research reports
    • Prepare a rough draft-in stages
    Writing

    • Revise 1st draft


    • Edit and check for
    factual details
    citing correct sources
    grammar, spelling, punctuation
    • Follow format carefully
    Sample of Formal Report
    Executive Summary

    The present report emerges out of a review of the patient


    admission process in Jaswant Singh Medical Center,
    Gwalior, M.P, and the long-standing complaints of delays
    causing bottlenecks in admission procedure. Data was
    compiled from in house patients admitted from January to
    March 2019 with sampling from 200 and also past records
    (2014-19). The problems created by delays were examined
    and some reasons for the delays explored. The report
    confirmed the patient problems and suggested some
    remedies for solving the problem of patient delays in
    admission.
    Introduction

    The report emerges out of a long standing grievance of patients in the hospital. While
    patients are happy with the quality healthcare provided here, they are unhappy about
    the long waiting times and delay in admissions. They have written complaint letters
    and even a news report has mentioned this in the Gwalior Times 12th October.
    The problem is seriously damaging the hospitals reputation and needs to be
    addressed. The problem is especially pronounced as a large number of patients are
    from the adjoining rural belt of Chhinwada, Jhansi, Morena and Kalapathar. Patients
    arrive in large numbers as there are inadequate facilities in district health centres,
    often they are illiterate and do not possess proper identification or medical records.
    Diagnostic tests have often to be conducted before admission.They also need form
    filling assistance.
    The CEO of the hospital ordered an inquiry into the problem in January and ordered
    the submission of report by March. The report is aimed at making a full-fledged
    inquiry into the process and finding ways of speeding up the admission procedure so
    that overall quality standards can be improved.
    Body of the Report
    The report consulted the patients admitted in house
    from January to February end. Surveys were taken
    from 200 patient from those admitted in general
    • Poor literacy level-school dropouts
    wards (male & female) as well as patients in • Need assistance with form filling and
    emergency and critical care unit 60% of patients procedures medical
    complained of some delay, 10% complained of
    inordinate delay, and 30% spoke of routine delays. A • Often cannot produce identification
    survey was also conducted from the officers and documents in time
    admissions section. 80% of staff members spoke of
    routine delays while 20% dedined to comment.
    • No primary health centres in Chhindwada,
    Gondgaon and Phansiwada districts
    Past patient records of the hospital in the records
    section were also consulted from 2014-19 in the • No provision for CT scan or digital x-rays.
    archives section. Patient feedback analysis charts
    showed delay in admission as one of the reasons for
    • Patients need to undergo investigations
    before admission.
    patient dissatisfaction. 20% of patients wrote letters
    and evenagitated beforethe MedicalSuperintendant • Due to procedural delays patients undergo
    in 2017 and in 2018. harassment and sometimes their condition
    Studies and investigation revealed that 90% of the worsens.
    admitted patients were the adjoining rural districts
    with the following problems:
    Conclusions

    The following conclusions were reached as a result of the report


    investigations:
    • There exists a genuine bottleneck in the admission procedure
    • Owing to preliminary investigation, delay in form filling and long queues
    of mostly rural patients there are huge delays in admission
    • Patients are getting frustrated.
    • Hospital staff are powerless to control the situation but have to suffer
    equally
    • The hospital is getting a bad reputation apart from patient inconvenience
    • Lower patient satisfaction levels will seriously lower quality standards
    consistently maintained by the hospital
    Recommendations

    The following recommendations were made:


    • Setting up of a separate 100 bedded wing in the hospital especially to
    manage the patient inflow
    • Setting up a diagnostic unit and extension centre of the hospital in 3
    rural districts of Chhindwada, Gondgaon and Phansiwada
    • Simplifying the form-fill up process
    • Telling people about proper identification documents in the rural belt

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